Customer Reviews for U-Haul at El Camino Ave

9,600 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I am pleased with the experience renting from this store. Thanks for being professional.

Janea L. 
Rating:
5.0

Tito was amazing and very helpful.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
4.0

Customer did not leave a comment.

eleisa R. 
Rating:
3.0

The truck seemed like it needed a tune up. It drove really rough. The doors were hard to close properly, they had to be slammed.

Jillian L. 
Rating:
5.0

Customer did not leave a comment.

johnny G. 
Rating:
4.0

Nothing

Trevor L. 
Rating:
5.0

Attendant was professional, helpful, nice.

Santiago P. 
Rating:
4.0

Customer did not leave a comment.

kim W. 
Rating:
5.0

Customer did not leave a comment.

EDUARDA B. 
Rating:
2.0

Long wait times. Reserved at Arden location but had to pick up at El Camino location. Truck was old with more than 120K miles. Would have preferred a newer truck. Boxes at this location cost more than the Arden location; this was surprising to me since they are the same boxes.

abdual L. 
Rating:
1.0

Never rent from them again.

Naqibullah A. 
Rating:
5.0

Keep doing an excellent job

Barry W. 
Rating:
5.0

Truck easily booked online and ready to go next day, real fast!

james W. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

The alignment on the steering wheel was 90 degrees off. Had to back the truck up and move cones when i got there which was difficult. Otherwise, everything was excellent and the staff was really great and kind.

Justin B. 
Rating:
4.0

If I return the U-Haul with more gas than you gave it to me with I should get a credit. If I didn't fill it up you would charge me money and I don't know how big your tank is so I'm guessing when I fill it up. Feels kind of messed up

Rick L. 
Rating:
5.0

Great team

Alon V. 
Rating:
3.0

The staff were friendly and helpful. My complaint is in reference to the fact that one of the tires on the pickup I rented was very low, and didn't indicate until I was well on my way. I had to backtrack back to the location to have the tire filled and was charged for the trip.

Lindsay S. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Shaylynn D. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Mohammad T. 
Rating:
2.0

The guy who received the truck make as to clean the truck when was clean and he did make others to clean the other truck and didn't check others truck. Maybe because we was Hispanic?

Edy L. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
3.0

Customer did not leave a comment.

Jackson M. 
Rating:
4.0

Customer did not leave a comment.

maurice S. 
Rating:
3.0

Inspect your trucks carefully

SUBHASH S. 
Rating:
5.0

Honestly,after reading some neg.reviews I didn't know what to expect.However,this location is perfect for me.The entire staff was very professional, pleasant and timely.Very,very satisfied.Muchas Gracias.

DELFINO A. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Customer service was good. They need to have a better setting for the customers.

Ron N. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Very good work

Brett E. 
Rating:
5.0

Nothing

Charles D. 
Rating:
5.0

I was advised the gas tank was at 9/16 of full. I tend to question the accuracy of that. I'm not sure if the gauge was off or what, but I filled the tank and it required some $83 for regular unleaded gasoline. It would be nice if there is an accurate way for a customer to know how much fuel is actually in the tank. Because I highly doubt it would require $160 in gas if the tank was empty.

Gilbert F. 
Rating:
5.0

Customer did not leave a comment.

Jesus N. 
Rating:
3.0

The staff were grumpy, rude (which i don't mind as long as you are professional) and not that helpful, except for one gentleman. I get it that it was 7 am in the morning or the pay night be up to the par, but you signed up for it and do your best to help out the customers, that is the job.

Farhad K. 
Rating:
3.0

Computers were down for p u time. STOP making us run for gas. 1/4 tank is not enough. My Whole team has to stop for gas.

Steve R. 
Rating:
5.0

I don't have any suggestions you did a great job

CHRIS L. 
Rating:
3.0

The individual who completed the labor required to install the hitch did an outstanding job. He is the main reason I'd recommend this location to friends. However the individuals working in the store can really use some training in customer service. When returning to pick up my suv I asked the front lady to check on the status of my vehicle and she said “he called you and it's not ready.” To which I responded, “Yes, he let me know some extra work was needed but did not share how long that'll take. Will you check on that?” She went to ask, came back and said, “Yeah, it'll be a few hours.” I asked for more details which she could t provide so another women stepped in to help support and found out it would be more than an hour. Even had me go talk with the gentleman working on my suv. When returning an hour later for pick up there was no one in the shop. About 5 minutes later a gentleman entered, didn't acknowledge me and started working on organizing boxes. Then the two women entered and, same, know acknowledgement I was there and seeing if I'd been helped.

Nicole T. 
Rating:
5.0

This franchise has made some great improvements. Better, higher level customer service. Previous associate experience was below poor. This time much better.

William H. 
Rating:
5.0

Great service

Edwin R. 
Rating:
1.0

I rent a cargo van for my company and when i get on the freeway i felt something wrong and it was the front tire was real bad locks like this place don't check there trucks all they do is make money and when you go back to complain they don't care . Don't rent from this business U-Haul at El Camino Ave 1650 El Camino Av Sacramento, CA 95815

ORLANDO R. 
Rating:
4.0

Update your information on the prices on your mileage per mile ,I was told that it was 39 cents a mile to being charged 69 cents when I had brought it back .I had reservations made two weeks ago and was told this by the staff that made my reservations.

willams P. 
Rating:
5.0

Customer did not leave a comment.

May T. 
Rating:
5.0

Customer did not leave a comment.

charles J. 
Rating:
5.0

GREAT SERVICE. I ALWAYS COME HERE WHEN NEEDING A TRAILER QUICK FRIENDLY STAFFS AND CLEAN FACILITY. RETURNS ALSO QUICK AN SEAMLESS KEEP UP THE GOOD WORK GUYS!!!

Tri H. 
Rating:
5.0

Customer did not leave a comment.

Abdul S. 
Rating:
5.0

Fast, efficient and courteous service.

James O. 
Rating:
5.0

No improvement everyone was very helpful

frank O. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

Francisco O. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Haven't rented a truck for years so everything was online but very easy to navigate and cover everything. Arrived on time and process went very quickly. Pickup was ready and drove well. Check-in process was easy too. No problems.

Richard K. 
Rating:
5.0

Staff was friendly and courteous . It was so easy and worked out perfectly for my situation. Well run yard. TY.

merton P. 
Rating:
5.0

awesome

Gilbert L. 
Rating:
3.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Accurate estimate, friendly staff and quick service - thank you.

Jeff H. 
Rating:
5.0

Keep doing what you are doing.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
1.0

The location itself was fine. They installed a hitch that wasn't useful to me. It is way too far in from the bumper.

Stephen S. 
Rating:
4.0

Everything was fine and quick.

Alicia G. 
Rating:
5.0

Customer did not leave a comment.

Ronela H. 
Rating:
4.0

Customer did not leave a comment.

Brielle W. 
Rating:
1.0

I returned the pickup after hours, when I left it everything was fine. But apparently I'm being charged because somebody ran into it after I had dropped it off. Fuck you fuck U-Haul fuck the El Camino location.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Randy X. 
Rating:
2.0

The line was long. The service desk representative did not tell me that there would be a text message with a self-guided check-out of the truck. I don't check my phone often, so I missed that text message. As a result, I did not see the rental check-out text until I had already gotten home. The check-out process indicated that the fuel level was supposedly 1/2, but I took a video with my phone showing that the fuel was actually only 1/4. The system would not let me upload my video since it requires a real-time video. So by the time I saw the self check-out text, it was too late to input the correct fuel. As a result, I had to pay for more gas than I actually used. By contrast, Penske truck rentals provided a full tank of gas for me and had a wonderful guided check-in process. I will use Penske from now on and never use uhaul again.

Heather N. 
Rating:
5.0

I love renting from y'all and I will definitely recommend someone else to

Myra P. 
Rating:
5.0

Everything was great

Glenn B. 
Rating:
4.0

Understaffed

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Krysta J. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Sherinda O. 
Rating:
5.0

Not a single thing..swift customer service and affordable rental rates. Every single time we needed a truck it was available immediately.

Sheree H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
3.0

The only thing that I didn't like about my experience was I got told my truck was somewhere outside and I had to find it nobody walked outside with me nobody went over the truck with me I found that to be unsafe Not sure I would recommend that for certain people and definitely wasn't for me. Then I left a card on file and it was billed twice.

Rebecca G. 
Rating:
4.0

Customer did not leave a comment.

Shay S. 
Rating:
5.0

Customer did not leave a comment.

kimberly H. 
Rating:
5.0

Pick - up was quick and efficient. I was actually called the day before my scheduled pick-up and invited to pick up my trailer a day early with no extra charge. Trailer was ready when I arrived, paperwork done quickly, trailer was hooked up and a safety check performed. Could not have been better!

Kurt H. 
Rating:
5.0

These trailers have absolutely no provision for locking them to the vehicle for security against Theft! Pretty Pore

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Sandy F. 
Rating:
5.0

I didn't have a reservation, walked in and out in 7 mins, same when I returned. The entire team made it simple and easy to move which is always a stressful situation. Great Job!!!

Mateo P. 
Rating:
5.0

Always very courteous and helpful

Gilbert L. 
Rating:
5.0

Very Helpful Staff!!

Emanuel B. 
Rating:
1.0

They charged me $177 dollars for things they never told me about and i had the smallest U-HALL for less than one day for less than 90 miles I will never take that again ever in my life unless they repay me 😡😡😡

saba O. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
5.0

I was impressed with the step-by-step instructions for the after hours return. It was easier than I thought it would be. I will use Uhaul again.

Tonja R. 
Rating:
5.0

Customer did not leave a comment.

CALVIN G. 
Rating:
4.0

People working at this location are friendly and polite. The automatic check in process is not especially efficient.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Fill truck with gas !!!

Earnestine J. 
Rating:
5.0

Complimentary Milkshake on hot Sacramento days?

Kris J. 
Rating:
5.0

Sara was an awesome Customer service with the details on renting the truck and the offer means it was available to me

HOPE Y. 
Rating:
5.0

Air conditioner didn't work in truck.

James S. 
Rating:
5.0

representative extremely polite, efficient and helpful during rental thank you

Sara W. 
Rating:
5.0

Customer did not leave a comment.

spencer V. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Overall Experience 
Rating:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Overall Experience 
Rating:
5.0

Thanks for shipping without any damage

Raghavendra M.  |  Overall Experience 
Rating:
5.0

Thanks

mike m.  |  Overall Experience 
Rating:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Overall Experience 
Rating:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Overall Experience 
Rating:
5.0

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington L.  |  Overall Experience 
Rating:
5.0

Excellent and timely, did translation online so I didn't see facility

Edward T.  |  Overall Experience 
Rating:
2.0

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann b.  |  Overall Experience 
Rating:
1.0

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice c.  |  Overall Experience 
Rating:
1.0

After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy S.  |  Overall Experience 
Rating:
5.0

Great Service. Very Responsive

NOBLE N.  |  Overall Experience 
Rating:
4.0

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

Rodger D.  |  Overall Experience 
Rating:
5.0

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom l.  |  Overall Experience 
No reviews have been submitted for this location.

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