Customer Reviews for U-Haul at El Camino Ave

9,041 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Tom O. 
Rating:
4.0

Customer did not leave a comment.

Loren P. 
Rating:
4.0

Please wear masks correctly!

Sophia D. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Staffs are so rude and arrogant

John U. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Hey, if it's not broken, why fix it? Keep doing what you do. Really appreciate your advice, and service. Anthony!

Anthony C. 
Rating:
5.0

This is the only local U-Haul location I will use. I have been burned at many others. They are friendly and efficient. Equipment reserved has always been available and great location.

James D. 
Rating:
5.0

Customer did not leave a comment.

Zeus M. 
Rating:
5.0

Quick and reliable service

Daryl C. 
Rating:
5.0

you can improve by removing the bogus $19.95 from the side of the vehicles. I only had it for about an hour and a half to go pick up a kitchen table and take it to my house... $76.30

Jordan M. 
Rating:
5.0

No recommendations as everything went very smooth and fast. Thank you!

Dean M. 
Rating:
5.0

I was easy and simple just to come and pick up and drop off no issues thank you

Leticia R. 
Rating:
4.0

Customer did not leave a comment.

DENIS K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Mardeio C. 
Rating:
5.0

Attendants were friendly knowledgeable and pleasant.

Gem M. 
Rating:
3.0

So, a couple of things: 1 it was bloody expensive. I most likely will not be coming back if I need to move again. I'd rather make trips. it was dang near 500 bucks for just 1 day! ridiculous. No one told us to give a total of miles, including the round trip to bring the truck back. I only did the one way and I definitely should have double checked but it has been a stressful move. Nobody explained the process to us. so I think that's why it was a lot bc I had gone over the original miles that I gave. (I had to come back and drop off at the same location.) All of my extra money went to paying this truck. plus 100 for gas. It was overwhelming. 2. the location is stressful as all heck! going in is ok. trying to go back to the main road? STRESSFUL! My anxiety was at an all time high trying to get out. I know its not really their fault and they have no choice but that's how it was. Overall, the condition of the truck was okay. nothing was missing or out of place. everything was detailed. truck was clean. The cost was mainly the big issue for me. But now I know for next time I guess.

Martha G. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Neal S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Front desk was mot as considerate as I would have expected. I felt lost going out to look for the truck. No explanation on how truck worked Received truck with less than a 1/4 of a tank so had to fill up almost immediately. I only went 20 miles total.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
1.0

We had a reservation to have a hitch installed at 8am on a Saturday morning. Came all the way down here and the hitch mechanic said he couldn't do it and claimed we didn't have a reservation. I tried to show him the confirmation on my phone and he refused to look- said that Uhaul transferred our appointment to him from another location which was not true at all. He was rude and communicated very poorly. I would never come back to this location, and probably won't use UHaul again in the future.

JESSIEKELLOGG R. 
Rating:
5.0

Mariah was awesome! Extremely helpful and prompt- I was in and out in less than 10 minutes- promote her to management

Zachariahs D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

None

Hossein A. 
Rating:
5.0

Good

David N. 
Rating:
5.0

Customer did not leave a comment.

Yvonne B. 
Rating:
5.0

Great customer service!

Jose E. 
Rating:
5.0

Great personal staff , love working with them!!!

Giovanni M. 
Rating:
5.0

Service was very good

Ebbie M. 
Rating:
1.0

Poor customer service. The lady got my email wrong and I even gave her it printed on a card. Because of the wrong email I didn't receive any receipts or transaction information. I requested to drop off a truck after use in Jackson the following day which was Xmas. She didn't tell me I couldn't deliver it there because of it being a holiday. I found out by my own research I could not deliver it there on Xmas. I had to change the drop off location and they still charged me for extra miles.

Devin H. 
Rating:
5.0

Amazing service. It was quick and easy the whole process.

Josealfredo O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Great service by the staff at this location. The young lady was very helpful and patient while i was trying to decide what to rent. Also, the man who helped me install a sleeve on my hitch was very helpful. thank you again.

Mario L. 
Rating:
4.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Gerald K. 
Rating:
3.0

Customer did not leave a comment.

Kimberlee C. 
Rating:
2.0

Uhaul was given to me with less than 20 miles on the tank. The lady checking me out said it had a quarter of a tank, however as soon as I hit the freeway the fuel light went on.

Holly G. 
Rating:
5.0

best U-Haul location ever!

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

victor P. 
Rating:
5.0

Top of the line customer service 👌 👏 👍

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Brain A. 
Rating:
1.0

Tell them go somewhere else

nathan B. 
Rating:
3.0

You need to allow picture uploads or tell people ahead of time that you might need a passport or lease. I have both of those things on my ogkbe, but I do not carry the physical copies around with me, so my only option was to have U-Haul call two people at 7:30am to verify my rental. You also need way better instructions for the locks in order to get the key if you're doing the 24/7 truck share after hours thing. I put in the correct code, but the lock was so stuck and so difficult that I could not open it. I spent 30 minutes on hold with customer service to no avail, and was only rescued by an employee who arrived early to work and opened the lock for me 45 minutes after I arrived at U-Haul. I watched all of your videos about the rental process and how to pick up/return your trucks, and absolutely none of these things were mentioned but they obviously should have been.

Rebekah S. 
Rating:
5.0

Everything was great!

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
5.0

The girl that helped me was fast and efficient and knowledgeable

Cody G. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Excellent customer service, top notch. Thank you very much.

craig A. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
1.0

Horrible location I wouldn't recommend this place to my enemy. They gave me a 26' ft vehicle with a bald tire then got extremely rude with my wife and blamed us since the vehicle got stuck in my dirt driveway…. They overcharged us with hidden fees and wouldn't even allow us to speak to a manager,

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Nothing special your good

said U. 
Rating:
5.0

The whole process was easy. Your agents were very professional and helpful. My extension was also a breeze. Check in was fast. Everyone there was courteous... Would highly recomend...

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

NOORAHMAN A. 
Rating:
5.0

CHECK HOW THE RAMP IS CLEAN, LAST TIME I GOT THE TRUCK CLEAN UNTIL I OPEN THE RAMP IT IS FULL OF DIRT UNBELIEVABLE

Mahmoud A. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
3.0

It's very difficult to pull out of this location with a big truck. Very busy street.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Abdulsattar A. 
Rating:
5.0

Customer did not leave a comment.

mabel S. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Sabawoon I. 
Rating:
3.0

The person that helped with pickup was great. Theu answered questions and were generally helpful. The employee, Tracy, that was "helping" with drop off was insulting, rude, and actively unhelpful. I would suggest that she not interact with customers.

Matthew A. 
Rating:
3.0

The truck was dirty and not even looked at before I used it. I seen marijuana on the dash board took a photo and told the front desk. Ridiculous.

Jessica J. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Ruthie W. 
Rating:
5.0

The rep Angie did an awesome job, she was very knowledgeable and fast, she would be awesome as a manager, she is personable. Good job on hiring her.

Lytrice C. 
Rating:
5.0

Needed to track went to U-Haul customer service was wonderful got the job done

William L. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

I think you did great and I can't think of anything you need to improve. The fact that you changed how customers enter and exit was a great improvement.

Richard D. 
Rating:
5.0

Fast and easy!

Kimo C. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
3.0

Very unclear on the no contact instructions.

Brian V. 
Rating:
3.0

Customer did not leave a comment.

Marlon M. 
Rating:
4.0

Customer did not leave a comment.

Roxanne F. 
Rating:
4.0

Customer did not leave a comment.

BENNY S. 
Rating:
5.0

Para mí en particular,es la 2da ves que contrato sus servicios para cambiarme de lugar y me han atendido muy bien y esta2da mejor gracias y un saludo a la secretaria que me atendió muy buena honda creo que se llama Angela Kirkland me envió exelente ojalá en todos lados uniera este tipo de personas para atender alos clientes yo hablo español y ella muy amable con su teléfono me traducía y no hubo ningún problema gracias Angela y a ustedes 💯

Jose A. 
Rating:
5.0

Great customer service.

Jorge M. 
Rating:
5.0

Very convenient and very nice personnel. Thank you!

Samuel M. 
Rating:
5.0

Nice en ez

JORGE V. 
Rating:
5.0

Customer did not leave a comment.

Hovhannes M. 
Rating:
5.0

Staff was extremely friendly and helpful

Richard M. 
Rating:
5.0

The start with box was easy. Sacramento experience was flawless...in fact they were the ones who mentioned ubox...I was not aware of the product. When the box arrived in Texas there was quite a bit of confusion. It did not arrive at the local location on time....and nobody seemed to know much. If fact at the local location they flat out told they had no experience with ubox and that they could not help me....call the 800 number. Luckily customer service could overcome that attitude. When the box arrived at the local location one of the people was able to help me. Super efficient, would use the product again.

Matt C. 
Rating:
4.0

I was very impressed with how professional yet friendly the staff was. So easy to pick up. Even easier to return. Awesome. Thank you

jason M. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer parking , more spaces

Alberto S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top