Customer Reviews for U-Haul at Elliot Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Elliot Rd

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Kevin U. on

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I recommend this location all the type, all the employees are quick on their feet and happy to help. I showed up late in the day staff was ready to help and I was out quickly.

Kenneth R. on

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Online reservation system sucks

James B. on

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I feel like I had gotten one of the oldest trucks in the fleet and inside the cabin it didn’t smell good

Bruce T. on

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Customer did not leave a comment.

Carlos A. on

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Adam L. on

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Very quick and easy to return.

Rene F. on

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Customer did not leave a comment.

Donley C. on

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Reduce the time to process the paperwork -- I did the online Pre-registration but it didn't seem to help with the time.

David Y. on

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Customer did not leave a comment.

james r. on

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Check out can take awhile

Leslie W. on

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Customer did not leave a comment.

Nolan H. on

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Ended up being three times the cost advertised

Joel M. on

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Our truck was old and dirty and the loading door jammed upon the first use and ended up costing us a day delay in our moving plans as we first waited on hold for over an hour then another two hours for road side assistance! Not a good experience.

Tristan H. on

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Front counter person was awesome, give that guy a raise!!!

Richard J. on

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Nothing; Donivan was a stud

Christopher D. on

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Customer did not leave a comment.

George W. on

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The Uhaul rep Kevin was very friendly and accommodating...service was top-notched.

SHERI N. on

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Customer did not leave a comment.

Joseph V. on

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You can make sure your trucks are running properly. We drove cross country with a truck that had transmission issues. Roadside assistance then sends someone to do a diagnostic but it doesn’t include a transmission check. The truck kept bucking on the highway, and the check engine signal was on. We could not go above 40 miles an hour on a 75 mile an hour highway and we had to stop driving and have it towed to our location! Road side assistance refused to tow the truck for us so we had to come out of our own pocket for this. I WILL NEVER USE UHAUL AGAIN AND WILL SPREAD THE WORD TO MY FRIENDS AND FAMILU VIA SOCIAL MEDIA! This was a traumatic experience. I had to drive my car in the middle of the night while the truck was towed. I was sleep deprived and nearly got into a car accident!

mark T. on

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Nothing! Everything was perfect. We use you every time!

EDGAR G. on

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Very rude sales people. When I returned it, the guy was on his phone dealing with personal drama. Very unpleasant experience

Johnathan T. on

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Customer did not leave a comment.

Ashley Diane S. on

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James S. on

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Tell the manager and employees to fully instruct the customers how to properly operate the truck. This was my first time driving a truck. They basically told me NOTHING about important aspects of the truck. They were absolutely useless. Unless I receive compensation, I will not rent a U Haul truck again. Please contact me at 480-661-0425 to discuss this experience. Thanks in advance, James Schmitt

Matthew C. on

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Great staff, they look young but both times I’ve been there they’ve done a great job. They’ve been really friendly and seem to be on top of everything. Give those 2 guys a raise. They are great employees.

NANCY L. on

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Frances C. on

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AARON P. on

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Nancy L. on

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chad e. on

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Lots of equipment available. My pickup was quick and the app made it really fast. The office was hectic and I ended up waiting out back for a bit to pick up my truck when I was supposed to be out front. I think a better flow of foot traffic and direction from staff would help with this. Drop off was not as smooth as possible but didn't take long with how busy it was. Definately love the app!

Ronica c. on

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Customer did not leave a comment.

holly d. on

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Scheduling staff gave me wrong information concerning size of containers and delivery.