Customer Reviews for U-Haul at Flatbush

7,812 reviews

5283 Kings Hwy   East Flatbush, NY 11234
(At Preston Court)

(718) 209-1996

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 209-1996

5283 Kings Hwy
East Flatbush, NY 11234
(At Preston Court)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Mya A. 
Rating:
5.0

Very professional. Top notch and extremely helpful.

Marc E. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
4.0

I am satisfied

HAYDEN H. 
Rating:
5.0

Customer did not leave a comment.

gregory F. 
Rating:
5.0

Customer did not leave a comment.

Synth claire A. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
1.0

The lady that was supposed to help me, had an attitude that was so horrible, I can't describe it. She's an HR problem walking. I wish never to rent from this location again. I've rented U-Haul's a few times in the last few months, from different locations and different service representative, never have I had such an attitude. Anyway, you'll probably see me again, but hopefully not in that location.

Levi J. 
Rating:
2.0

The ladies that works are very slow they needs more customer service training. They are not friendly.

Christiana T. 
Rating:
5.0

Customer did not leave a comment.

Joan E. 
Rating:
5.0

The rubber around the van's windshield came off while I was on the highway and I almost got into an accident because of it.

John M. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
2.0

The customer service was horrible and uninviting. Need new staff that like servicing the public. Very nasty and rude. No patience at all. Long lines for no reason. I hope to never go back to this location until they change staff.

Aubrey H. 
Rating:
5.0

I appreciate that they clean the truck after people use it. That's so important

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

MARKUS R. 
Rating:
5.0

Nothing. Great customer service!

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Orin P. 
Rating:
5.0

Thanks guys, I will recommend my friends and family.

Viktor K. 
Rating:
5.0

Customer did not leave a comment.

RUSTLER P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

dannie M. 
Rating:
4.0

Customer did not leave a comment.

KERENE C. 
Rating:
5.0

Customer did not leave a comment.

Berty T. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
4.0

This was not the original pickup location. My experience at this King's highway location was good, however, I was sent here after the original location provided me with a dirty truck filled with trash and no equipment. This took several extra hours and caused my move to be delayed and made my overall experience with Uhaul a very unpleasant one. I was promised a 50 dollar rebate applied to my account which still has not been given to me. Overall, a very disappointing experience. I will be very hesitant to use Uhaul again in the future if I do not receive the aforementioned rebate.

Matthew L. 
Rating:
3.0

The van seats were dirty had Nara flying around had a horrible smell

Dina E. 
Rating:
5.0

Customer did not leave a comment.

MONTINE L. 
Rating:
5.0

Customer did not leave a comment.

Richelet C. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

DARIUS M. 
Rating:
4.0

Train people better. Had no issues after the woman who cleraly knew her job came in, instead of the new(?) woman telling me 'just do the rental online'.

Cody M. 
Rating:
1.0

Unfortunately I cannot recommend customer service of this location as the way the front desk girl treated my dad who came in to ask if anyone reported an EZ Pass that was left in a rental by mistake was completely unacceptable. She was extremely rude, unhelpful and literally tried to ignore my fathers inquiries. Shame on you!

Pavel S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
1.0

This is the worst U-Haul location by far. Service is painfully slow, the employees could care less about providing good customer service and their vehicles are not maintained properly. I waited 45 minutes for the clerk to check me in while another employee ignored me. Then while waiting the clerk asked to take a break! They were rude to a customer who requested another vehicle as her original truck had 2 flat tires and another customer walked out because the wait was too long. I will not return to this location.

Jennifer B. 
Rating:
1.0

Ensure that your staff are trained in how to administer proper customer service. Staff named Marcia was extremely rude and unprofessional. Also her manner of dress was oft pudding, she had on red lipstick that stayed on the lips not all over the face. Manager Curtis, is also non-responsive.

Petal F. 
Rating:
1.0

Record a receipt for $92 dollars but my account was over charge but 80 something dollars . This location doesn't go by the books. Truck wasn't cleaned, no inspection prior to taking the truck. Receive with low gas.

Zanemarc J. 
Rating:
4.0

Customer did not leave a comment.

rasheda W. 
Rating:
2.0

The person at the counter was extremely rude. I tried to be super polite but she still spoke with an attitude and barely answered my questions. She was very unprofessional and was dressed also unprofessional. Her customer service was the worse I haves experienced in a while.

William R. 
Rating:
3.0

Customer did not leave a comment.

DWIGHT F. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The whole experience was flawless. Thank you.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

Nakeylia M. 
Rating:
5.0

If the check 0ut process was a smooth as the return process things would be brilliant, although check out this time (Wednesday) was very professional despite the long lines and wait

WILLIAM J. M. 
Rating:
4.0

NOthing! For me it was an easy rental and an easy return.

KIM J. 
Rating:
5.0

Every thing was good no comment

FRANCIS A. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Ensure that the representatives give customers all the necessary information when making appointments

emmanuel J. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

Customer did not leave a comment.

Yolanda S. 
Rating:
4.0

Get the van of my liking

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

Reuben J. 
Rating:
2.0

The representative was rude and unwelcoming I ordered a dolly and it was unavailable she could careless the inconvenience it caused me, will never return to this establishment.

Anne M. 
Rating:
4.0

More workers improve efficiency

FOSTER L. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Carlos W. 
Rating:
1.0

For one-way trips please let customers know that the drop-off location they reserved may be changed. No one alerted me of this part of the contract and I ended up taking my truck to a uhaul location that would not take it.

Justin B. 
Rating:
5.0

Very friendly staff.....it was great servixe

Jenese S. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

timothy D. 
Rating:
5.0

Good service

CARLOS S. 
Rating:
4.0

Eagerness to help clients

Dave G. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R. 
Rating:
5.0

Customer did not leave a comment.

DUANE J. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

doyun L. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

This is my favorite U-Haul location. Plenty of employees to help, everyone is pleasant, equipment runs great and is always clean !!!

Michael D. 
Rating:
2.0

outside was horrible and scary

Gregory C. 
Rating:
5.0

Representative & Store Manager was very professional & supportive… A pleasurable experience….

Jessie J. 
Rating:
4.0

Customer did not leave a comment.

bogdan B. 
Rating:
5.0

Customer did not leave a comment.

Almir L. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
3.0

Despite prior reservation it takes about 30-45 mins to complete the processat the location. Too long

Fredner P. 
Rating:
2.0

Rented a truck and a car dolly. They tried to push a sale of a hitch with a ball. How else would I connect hte two? Then the manager came and resolved the issue. Took me well over 1.5 hours to pick-up the equipment.

vladimir B. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

There were several complications - My pick up location kept changing and every time I called and spoke to someone, things got more confusing. The pick up location changed the day of pick up. And then when I called to confirm, I was sent to a yet another location. When we called that location, we were told our reservation had been cancelled. There were discrepancies between what was on the website and what emails I received. After we picked up the truck, I got an email saying my new reservation was going to need to be picked up in two hours… This was honestly a nightmare.

Hope G. 
Rating:
2.0

There was a woman with glasses at the counter that was extremely rude. She doesn't explain the process so I was unsure of what was going on and then she was assisting about three different people at a time. It was very disorganized and then she had a bad attitude on top of it. The young man in the lot was extremely helpful and polite so that made it a little better. But that woman definitely needs some customer service training! It was very unpleasant dealing with her.

DIANA A. 
Rating:
1.0

Very slow. Not attentive. Felt ignored. Did not get the truck at start time. Zero customer service but I did get the rental and it served it's purpose. Thanks

Lee C. 
Rating:
5.0

Customer did not leave a comment.

Joy J. 
Rating:
1.0

Thank you for your business I will never refer uhaul to anyone

chrismise M. 
Rating:
5.0

If you do it mobile then yes but if you have to deal with workers in there no. The was that some of them worker treat people in there they don't care at all

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Leandra L. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

Teehr S. 
Rating:
5.0

Make sure the van doesn't have a real bad odor .,...

Johnny D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS I. 
Rating:
3.0

Customer service at this location need to improve. They are not customer friendly.

Walter C. 
Rating:
4.0

Everything perfect

Raouth R. 
Rating:
5.0

Service was excellent

Leonard G. 
Rating:
1.0

Customer did not leave a comment.

Kimberlee W. 
Rating:
3.0

Customer did not leave a comment.

Jesse R. 
Rating:
4.0

Customer did not leave a comment.

Desmond B. 
Rating:
5.0

The service met my expectations.

JOHNSTEPHEN S. 
No reviews have been submitted for this location.

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