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Denardi XCustomer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
hello , quite frankly it took too long , even with reservation set up , missed my appointment to get a car , cost me moneys for a trailer for nothing
RONALDROY SHire more personnel to work behind the counter as there is usually only one working at a time and on “busy days” ( usually Saturdays )?she works like a dog and is fantastic at multi tasking but it is not fair to her and she she needs help! Plain and simple !
Thomas NA little seating area would be nice for people waiting
Scott KAs soon I walked in, I greeted the female employee and ask how was her day, she replied saying I'm hungry and tired and i wanna go home.. ( at 9:30 am?) and began acting frustrated. This lady kept complaining like she havent eating for a week.. ( i didnt know what to say or how to reply to that), so i smiled and said lunch will come soon. She then ask the previous customer " if he cant get true" customer said no man it keeps login me out.. She looked at me and said sir give me a min.. i said ok.. sure. As she typed the other customer's information on the computer, she kept sucking her teeth and mumbling as if someone was arguing with her. When she called on me, I informed her that the reservation and information was filled out online, and Immediately she said ok you have to wait. OOOOKK.. I waited and waited and then she called me up and ask for my information, which I gave to her, she then replied and said, "see this lady here? (pointing at another employee walking through the door? make she help you). I looked at the lady and said mamm, hello can you? And before I could finish saying help, the two employees starts arguing with each other. I was so disgusted with this kind of behavior. No professionalism and courtesy, no respect for the customers. Other customers were present and also express thier disgust by the employee. Why come to work if you do not want to be there? Why destroy the image of the company because you're hungry and don't want to do what your being paid for? Her attitude was deploring. I have used Uhaul for every moved and transport services that I need. This experience literally mad me feel like I was being pranked. I intentionally didn't put the employees name in this review because I don't want them to be disciplined, rather I would prefer that the GM for this location at 5283 Kings Hwy, East Flatbush, NY 11234, take time to train your employees to deal with customers in a manner of which thier behavior will not harm the company's image and deter us from using your location. I thank you for allowing me to use the equipment but I will not be going back to this location EVERR in this natural life
Alain HThe initial representative was rude and too busy on her own personal phone call to really help with my order. The second representative was excellent, very professional and personable and she handled my transaction quickly and I was out the door in no time.
Gordon SNothing
STANLEY RCustomer service was rude — it took 2 hours to get my truck that I reserved online.
VONETTA BThe staff are friendly and easy to communicate with.
Lennox GVerry nice
JEAN EBetter service much cleaner truck
JOHNC DMarcia at your 5283 kings Hwy location customer service was excellent. I made an error and she fixed my error. I thank her.
TERESA RThe top of the truck was leaking. Messed up some of my furniture.
Jevaun BI honestly think it's too expensive though almost a hundred dollars a day, maybe the mileage is what really kick ass
Owen BYour customer help person in the yard needs a little more training on customer assistance.
kemrick lService the trucks before sending out
SHARON BYou are doing well.
EVELINEE AMlthe younglady was very helpful
KWESILAMONTE DThe worker wasn't nice they're unprofessional nasty
AJAYI EWinston was very quick and professional - did a great job!
Joseph VGood
Fernel MChrissy who assisted with processing the rental was pleasant, patient and attentive to her customers needs. She readily answered questions She worked expeditiously to get the customers processed and into their vehicles. The gentleman outside checking in the returned vehicles was also very patient, courteous and helpful. Pleasant knowledgeable staff!!
MICHELLE MNothing both rhe rental lady and the intake guy was perfect. Thank u
larry hAll. Good
Keith CThe U-Haul app is not user friendly. If not for the representatives inside I would not be able to get the rental out. the app is glitchy and just keeps going back to the home screen and you have to input all your information again. Also, I am unable to retrieve my final receipt. I returned the vehicle at around 530 (DLST) caught me off guard. I am not able to view record of the reservation and return on the app.
Daniel JWhy is it so expensive on the weekends?
owen bJust keep doing what you doing
KEVIN BMajority of the staff is extremely rude the lady who did my rental was rude and negative from the start this location is always unprepared
JEREMYD GI prefer this location above others. The staff at Kings Hwy work hard to make your pick up and drop off as quick and efficient as possible. The vehicles are always well cleaned and disinfected and maintained very well. The staff is always very helpful ti answer all questions no matter how busy they are.
Natacha YYou get what you pay for!
DANNALYN BBetter customer service care. Waited way too long to get seen. Wasn’t very pleased with my experience.
Emmanuel PThe wait time is too long however once the process begins the staff is very helpful and knowledgeable regarding merchandise.
Elizabeth QI haven't thought of anything yet
SHARON SKeep up the good work everyone💌
Lyssa Byour flatbush location is not safe!
Micaela AService was a bit slow.
DWIGHTALLISTER SNo one clean the snow of the top of the van and I was stopped and given a ticket. The outside attendant who take care of van refused to move other vans out of the way to allow the van to move from its spot, not good for customers
Errol RReally friendly staff! They seemed to enjoy working with each other and working there.
Dominique LVery very very very helpful
JASFAM AKeep the good courtesy.
CALIXTE EMake sure everything that is requested at check in is available and ready to go and have adequate staff.
Joel WThe U-Haul app is horrible it took me almost an hour to get approved to get the U-Haul that 1hr into my time.
Richard AAfter hours drop off was very helpful.
John SThe location is in an easy to access location. The people there, including the day laborers outside asking to assist in moving efforts, were cordial and helpful. The gentleman who did the actual installation was professional, friendly, efficient, and did very good work.
Gerard OThe woman who was checking everyone in was AWESOME! I’ve never seen someone so competent and able to multitask like her. A true gem. Do not loose this employee.
Vanessa RThere is no point to have staff if the customer has to do all the work ,and this particular location the customer service is BEYOND HORRIBLE,.THEY'RE SIMPLY DISGUSTING
CHRISTOPHER OThe employees at this location fail to realize that they are at work and everyone they are dealing with has a job to get to. Also when having older customers it doesn’t make sense to them to use an QR code, and their attitude is horrible.
KASEEMK CAwesome service. Timely and professional.
MARVIN HNothing to do to improve them because everything is going just fine
HENRY RAll the trucks a rented from this location smell like someone smoke weed in them.
MOISE JNothing, just right the way yall are...
KERRY WCustomer service at his location is very poor. The lady at the front desk is not polite at all. I had to ask for the manager. He took care of the matter
Francios MThe worker needs to have a more human face not everybody knows how to work there app
STEPHEN AN/A
Simonia MThe employees was very rude and had attitudes when u asked them to help with the online process. If you don't want to work then stay home. Very unfriendly associate at the front desk. Not what you expect for customer service.
JAMES LThank you
BEKA GHave better online service truck pick up
Gardy LThe online registration is time consuming to people who are not computer savvy.
ERICFITZ A