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MARK KCustomer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience at this location was unacceptable due to the conduct of one employee. The woman who assisted me was openly rude, condescending, and showed little regard for customer service standards. I tried working through it but she made it her business to continue lecturing me about being late for a pickup. Even though it was her right not to assist me at that time, I spent over an hour throughout the entire process because she felt the need to continue venting her frustrations upon me. There was no provocation that justified this behavior. And this is not the first time Ive encountered issues at this location and with another staff member. As a paying customer, I expect to see professionalism and respectful communication and neither of those were shown. A serious retraining in common courtesy respect, and professionalism should be an appropriate action for this person. Stressful work environments are understandable but treating the workplace like its your own home is unacceptable. I strongly encourage management to address this issue, as interactions like this reflect poorly on the company and discourage repeat business.
NATHANIEL HMy experience with U-Haul was not too bad . But there’s one rude lady behind the desk that’s it
JEAN MAll went well
NATHIFA MKeep it the same energy
GUIBERT JI think all people can trust UHaul cause it's a good company, their service is very exceptional.
JEAN GThey r so slow at this place
PAULA LEverything was perfect with me.
vilane rBest location bar none!
IGAL SThey were all geeat
EDWARD RI would like my equipment Checked before I get on site, I had an unpleasant experience where I had to travel to another site to get what I needed. It ruined the whole day, Whereas if they know they would have caught me in transit and redirected me before I got there, otherwise staff was good.
CHRISTIN Tfriendly considerate and respectful Place to do business
LENNOX GIn check in reservation representative made it seamless and The check out representative went above and beyond to assist me with the process
RICKELL AExcellent service
JAMES JThey gave me a smaller car saying the one i reserved was taken 😅 Ended up doing three rounds because if them plus waiting over 40 mins there
MOHAMED MCustomer service was extremely excellent
OHIOMA OWe were 1.5 hrs delayed in getting the truck because it was stuck in the snow and they hadn't prepared it ahead of time.
QUERLIM FVery good
MOHAMMAD SU -Haul in 5283 Kings Hwy are responsible and all staff are ready to help all the time
JOHN LNo comment
EZE FNo need to do anything. everyhing was perfect, the staff was very friendly and professional. ill be back.
Louisa RGood service
FELTON JNumber 1
Khairalah QBetter customer service is needed.
ERRON WNothing need to change
RUSSELL II have used this location about 5 times in recent weeks. Always a posit & professional experience. 10 out of 10
VINCENT SGreat service
VENEL SSince I am a tall person cabin was quite small for me. Knees were in the dashboard. And on certain turns it felt like it would tip over.
ANDRE PParticular staff Rep. that attended to me was very professional.
CHARLES MJust make sure the customer has a number to call in case something happen to help him out .Cause time is money we can't waste it beside of this everything was perfect .Jah blesss and thnks to the young mom jamaican that helped me did the paper work for me she was so sweet of course i will refer this place to a friend cause the service is five stars standard.
AMOS AEverything was wonderful, the staff was also friendly, I liked it very much, it was clean, simply no words can describe it.
DOVLET JFriendly staff Easy pick up and drop off
MOHAMED MExcellent work
SHERYL NThe only thing I didn’t like is I brought the van back F he try to level it out and put it on how I got it
DERRELL DExcellent staff
SEAN FRude and disrespectful workers
Ivan VYour representative Marcia D is not upholding any positive customer service skills. Her attitude towards customer is bad for your brand.
RONNIE JThere was no better customer service in my time dealing with uhaul than this location. A pluse service
JASON Dverry good
NIXON CThe truck was not clean when I received it. Upon returning the truck I did not receive a confirmation email until the next day.
MAJDI SBetter customer service and better staff
Stanley CCustomers time is valuable and it shouldn’t be wasted. Everything should be faster. It took 1 hour and 13 minutes to process my vehicle today. It should take 30 minutes or less.
DERON LWitnessed discrimination and harassment to me and others at this location. Disinformation by design to lead by clients with fraud scheme to overpriced rentals. The printer is defect by design so nobody has evidence. Providing higher prices then booked. List with exact booking from credit card not provided. Overcharged my card. Very dirty and not safe vehicles. This is class action material.
ELVIRA MAs I said before not everyone is able to login by using their phone at the location… although it is easier for the clerks. There are some locations that don’t require some information like some does.
CLIFFORD SI originally reserved a 15' truck but when I got to the this location I was told only 10 footers were available. I had no choice but to take one because I had time restrictions. I was forced to make 2 trips because of the smaller truck I was given. 2 trips that cost me Time and Money (Mileage). Wasn't too happy about that.
WADE AMore 26 footer trucks for local use
SHAYNE CVery great company
JEAN GYou can clean the trucks. Help customers faster.
DERON MThe manager was professional and helpful. He was friendly when clarifying something. The woman working there (badly applied pink lipstick) was rude and obnoxious.
CYNTHIA AThey is too much to do after getting to the location to pickup the equipment, after doing it on line.
Kwesi IWorkers very,supportive,persice,plus respectful to me as customers & my driver to..their goal is to satisfied their customers..I will used them again..
olive JThe staff was very helpful , polite & professional . The van was clean
Adella B