Customer Reviews for U-Haul at Flatbush

Rating:

4.0

Workers are polite and helpful The place is kept clean

Rating:

1.0

Worst U-Haul center in Brooklyn. No customer service skills

Rating:

3.0

The woman representative who looked after my rental was very rude and very unprofessional like she have some kind of a problem. She needs training in how to deal with customers. How ever when I returned the vehicle the guy was very respectful.

Rating:

4.0

I'd rather not say

Rating:

5.0

Just keep up the great service

Rating:

5.0

Staff was very helpful, specially the store manager. Helped me tremendously.

Rating:

5.0

Nothing it was great.

Rating:

1.0

It was the worst experience of my life The staff is very unprofessionals and they act like they're doing me favors please please take action because you guys will lose business from the manager to the staff It was a a very bad experience i will prefer to go somewhere else and pay more than to come back to you guys

Rating:

1.0

I dislike that they over charged me for gas and time I didn’t have it for

Rating:

1.0

The parking lot of this location was extremely dangerous. There was absolutely no regulation. I also never got my dolly or my blankets. The mirror on the side of the U-Haul is damaged

Rating:

5.0

A first experience excellent

Rating:

5.0

Everything was perfect

Rating:

5.0

Special thanks to the staff! Both ladies — the one who released the vehicle and the one who received it upon return — were exceptionally friendly and professional. I truly appreciated their helpful attitude and excellent service.

Rating:

5.0

Make Navigating the app easier.

Rating:

5.0

This location have friendly and helpful staffs. Great customer service. Although the truck we rented have no visible dirt or trash, it does have a musty odor and mirrors were cracked. Although the manager, did above and beyond by changing it, it will be very helpful to save both company and customers some time if these trucks were inspected and maintained prior to handling it to customers.

Rating:

3.0

We had a horrible experience with this location . The front desk persons are rude. The only person that was helpful was Marcia. She manage the customer load well. Also there is no parking for your personal vehicle it’s road side parking . The men on the side of the road are a bunch of theirs and hustlers, it’s only sad that hu-haul about them to be hustling their customers.

Rating:

1.0

Marcia was very rude and her attitude was extremely disgusting. I made my reservation last Thursday to pick up on aug 26th @ 8am. Although I arrived late due to my car breaking down, I kept communicating with U-Haul to let them know I am coming for my rental truck. When I arrived, I told Donna I was there to pick up my cargo van.. Marcia instantly say “there’s no more, there’s only two on the lot and one is his, and the other does not work.” she was giving it to the customer she was assisting at that time. Which was still not right because he walked in same day, yet I made a reservation? Two days prior??? That’s not even the full story, another customer walks in and is doing a reservation on her phone as she walks in. She also received a key/truck before I did. My original pick up time was 8:00am. I reached about 8:45/9:00am. I didn’t get my keys until almost 12pm. When there were in fact cars on the lot. No one checks reservation emails, the customer service there is beyond terrible, it’s horrible i would never in my life go back to U-Haul, and if I do I promise this location will not receive my funds with yall. I was also told that Curtis?? I believe his name is the store manager and Marcia are messing with each other. I find that super uncomfortable and unprofessional because there is no control over the employees, they actually allow you to do what you want.

Rating:

5.0

The Staff @ this Location are so Friendly. The Will go above & Beyond, to make Sure U are Well Taken care of.

Rating:

2.0

The trailer I needed was not given. The motorcycle trailer is defaulted to 5'x9' utility trailer with ramp option and there is no specific motorcycle trailer option to choose from. This resulted in me having a trailer that was not best suited for my needs resulting in my motorcycle getting chipped in the transport process. Highly unacceptable!

Rating:

5.0

The staff was very helpful. Thank you.

Rating:

1.0

Poor customer service truck had broken seat tape on steering wheel and lock on back was rusted and hard to handled

Rating:

5.0

Customer service was excellent

Rating:

5.0

Everything was on point

Rating:

2.0

Not many options in Brooklyn, but place was not the nicest neighborhood.

Rating:

5.0

The staff is very helpful

Rating:

3.0

Customer friendly

Rating:

2.0

Floor, walls, windows and yard need cleaning. Cardboard boxes stacking to be better organized and display.

Rating:

5.0

Nothing

Rating:

3.0

Always rent with a full tank, customers return with full tank.

Rating:

3.0

Improve customer service. Female service representative at location on 7/11 at 9am was not helpful, was not attentive to customers right away, and created more confusion and frustration after telling customers the app had to be used to reaffirm reservation

Rating:

3.0

I

Rating:

4.0

No one was there.

Rating:

3.0

The staff today was best staff so far at this U-Haul very polite quick and professional

Rating:

3.0

I made a reservation at one place and they sent me to pick up my trailer 40 minutes away. That's wrong. Who pays for my time and gas? They should be more serious about deliveries.

Rating:

5.0

Service was excellent 👌. I've used the Service for years same location never has there been a problem.

Rating:

5.0

The staff at this location were truly spectacular !

Rating:

5.0

Jose assisted me with my pick up truck rental. He was very patient and answered all my questions. Truck pulled up and he explained all existing minor damages to me and that i won’t be responsible for those. Drop off went just as smooth. Highly recommend.

Rating:

4.0

The van was a little bumpy. The shocks on the van needs service.

Rating:

5.0

Wyston , the staff and the owner were great!

Rating:

5.0

The staff are amazing. They are very knowledgeable and make the process quick

Rating:

3.0

Customer rep was very hood

Rating:

1.0

Lack of customer service, front desk personnel is very rude. all of the trucks are parked on top of the other and it is up to you to navigate through them all to find your rental without any assistance. Lionel however was an amazing help who went above and beyond with getting another truck reserved for me after I discovered a malfunction with the latch.

Rating:

5.0

No complain that was excellent!

Rating:

5.0

Clean equipment

Rating:

5.0

Excellent customer service

Rating:

3.0

Personally assist customers who do not fully understand the renting process. For example, photo documentation of vehicle condition etc.

Rating:

5.0

Detail

Rating:

5.0

Just keep doing great work.