Customer Reviews for U-Haul at Flatbush

7,564 reviews

5283 Kings Hwy   East Flatbush, NY 11234
(At Preston Court)

(718) 209-1996

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 209-1996

5283 Kings Hwy
East Flatbush, NY 11234
(At Preston Court)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Beberly S. 
Rating:
5.0

Process was quick and easy The attendant as knowledgeable and very helpful

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Gillian G. 
Rating:
3.0

Customer did not leave a comment.

frank V. 
Rating:
4.0

Customer did not leave a comment.

Katarzyna T. 
Rating:
3.0

Add more customers service

Horace V. 
Rating:
5.0

Customer did not leave a comment.

Gillian G. 
Rating:
5.0

There isn't enough space for the vans to park away from the office. So there is crowding at the office door, but the return specialist was very helpful, he accommodated my returning of the van and it was fast and effective. Thanks.

DIANNA M. 
Rating:
5.0

Muy buen servicio las vanes muy limpias, lo único malo es que el local no tiene parqueo, hay que buscar parqueo en la calle

Henry D. 
Rating:
5.0

Customer did not leave a comment.

BECKY B. 
Rating:
4.0

Trailer needs repairs, hole in roof, side rails inside are broken

Charles B. 
Rating:
2.0

Be more courteous and professional towards customers. Clean the equipment(s) before giving it to customers.

CARLENE F. 
Rating:
5.0

I didn't see anything that was lacking. I have no comment.

Benjamin W. 
Rating:
5.0

GM was very nice

Jonas C. 
Rating:
5.0

Speed up the service it takes too long waiting in line

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
3.0

The young man who was on Saturday May 14th at 7 p.m. was very disrespectful to my daughter and myself but the lady who booked it earlier that day was very nice and professional

vera M. 
Rating:
3.0

There was a mileage issue with our truck. There is no way we drove 14 miles in that truck. It's 1.5 miles from the uhaul location to my house and 1.5 miles from my house to where we moved some equipment. We made 1 trip each way. In total we drove 8 miles max. And that's giving leeway. I hate to think that the mileage is being rigged but that speedometer made no sense. And the whole experience was dissatisfying. I paid just to avoid an issue but I will be avoiding that location in the future.

Simone N. 
Rating:
4.0

Customer did not leave a comment.

Brentnol J. 
Rating:
3.0

Have the ladies at the counter be a little more nicer & friendly

Peter B. 
Rating:
5.0

Everything seems to be in order when it comes to being the best rental service around . And most jmportantly keep things as they are .

GARYJ P. 
Rating:
4.0

There is place for improvement with your customer service representatives there are some that deserves an E there are some that deserves an A+ there are some that needs improvement I'm going to say but what I have experience so far so good I will given a overall thanks for the wonderful service and I hope to be seeing you guys in the future

LEROY S. 
Rating:
1.0

Customer did not leave a comment.

AVRAHAM C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
5.0

Customer did not leave a comment.

JUNIORJ L. 
Rating:
3.0

Customer did not leave a comment.

Wilbur A. 
Rating:
5.0

Customer did not leave a comment.

JEANWALNA A. 
Rating:
5.0

Customer did not leave a comment.

Judes D. 
Rating:
4.0

Customer did not leave a comment.

babur F. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
3.0

The staff at the location were wonderful, however I expressed extreme disdain for going to this location to customer service and nobody cared. East Flatbush is an extremely dangerous neighborhood and as a young woman I was extremely uncomfortable going there. It's not accessible via subway train and even though it was only a few miles further from my original location it added nearly an hour onto my trip to pick it up. I got great customer service at all the physical locations but the lack of care about my safety alone is enough to make this my first and last U-Haul rental.

Cole S. 
Rating:
5.0

Pull the trucks out to a safe spot for Customers to pick up so that they don't have to do it them self to avoid damages like what happens with myself hitting a Posed in the lot wild trying to get the truck out from where it was parked. Thank you

SHAWNA M. 
Rating:
1.0

Notify people earlier if the truck they requested will not be available. Offer more accommodations. Staff can have a better attitude.

Tanesha D. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
4.0

Clean the vehicle. Have some parking spaces for the clients' cars.

Stergios K. 
Rating:
4.0

Customer did not leave a comment.

Ahmed S. 
Rating:
1.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

The equipment was clean the maintenance was not on well maintained, one of the turn signals on the right side was inoperable.

Tyrone W. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
4.0

Customer did not leave a comment.

stanley J. 
Rating:
5.0

More counter service

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Shirlon W. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
4.0

Customer did not leave a comment.

ERNEST F. 
Rating:
2.0

I waited three hours and got redirected to a completely different location after they told me They lost my van. I've never had such a bad experience with Uhaul. The attendants at this location had one working computer.

Robyn A. 
Rating:
4.0

This location is usually busy and more coverage could help with the long lines. The employees do their best and absolutely know what they are doing. They have so much patience when helping to guide customers and explain procedure.

Chantel P. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

tianna G. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Good services,also all uhaul trucks are clean

Gims F. 
Rating:
5.0

Easy check in Friendly Front desk staff

Nicholas S. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE M. 
Rating:
4.0

Very friendly people and service I will be back for my truck driving needs

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Melanio C. 
Rating:
4.0

Customer did not leave a comment.

GILLIAN G. 
Rating:
3.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

N/a

KENRICK R. 
Rating:
3.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
2.0

Entered reservation under corporate account and entered all information required, including credit card to hold reservation. When our staff went to pick up truck he was given a hard time. Staff saying need credit card, not taking printed confirmation from UHaul to look up and rectifiy situation. Staff was rude and obnoxious.

clark M. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Thanks

Abraham R. 
Rating:
4.0

That “check your location” thing to self return a vehicle needs to be removed. I tried for 30 mins and it wouldn't pickup my location so I couldn't check in the van

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
3.0

Customer did not leave a comment.

Eric Alexander S. 
Rating:
1.0

I rented a van last weekend that was clean and charged for mileage when I didn't even use 10 miles in. Today April 16 2022 I rented a van that smelled so horrible from the front and back if the can. It smelled like sewer inside and I was so confused. I couldn't even be bothered and brought it back the same day because of the foul smell.

NATASHa H. 
Rating:
5.0

I have no complaints

Lindon B. 
Rating:
5.0

Customer did not leave a comment.

William Andre V. 
Rating:
5.0

Customer did not leave a comment.

Eli M. 
Rating:
3.0

I chose to rent in person and avoided doing it on an app on my phone. When I showed up, I still had to use my phone to complete the process. That's not this location's fault, I assume it's a Uhaul thing but I didn't like it. The uhaul website/app didn't even work on my phone and I needed to get help from the staff and the woman who helped me was friendly and took care of it.

Coleman B. 
Rating:
4.0

Customer did not leave a comment.

Arthur C. 
Rating:
4.0

Customer did not leave a comment.

Ingrid G. 
Rating:
5.0

nothing at all every thing look good for me

Thomas D. 
Rating:
5.0

Nothing

JEAN F. 
Rating:
5.0

Customer did not leave a comment.

QAMER S. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
4.0

Customer did not leave a comment.

Rahamat K. 
Rating:
3.0

Parking is too difficult

CLIVE G. 
Rating:
5.0

It easy to get to and move around for what I needed to do.

Zachariah C. 
Rating:
2.0

You can allow customer to return vehicle at any of your locations.

ravi P. 
Rating:
5.0

The hand dolly they gave me had a ripped tire which gave me some troubles moving my items

Bianca M. 
Rating:
5.0

Customer did not leave a comment.

Lydia M. 
Rating:
4.0

Customer did not leave a comment.

William O. 
Rating:
1.0

Old lady behind the counter has a nasty attitude and very slow

Efrain P. 
Rating:
4.0

Traffic is a little congested at the location, but the staff and service really made it a pleasant and comfortable process. Thank you. I already recommended the location.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

I really like the guy who put the trailer in my car. Very nice guy 🙌🙌🙌

Jhon M. 
Rating:
5.0

Great customer service.

KEVIN D. 
Rating:
2.0

Customer did not leave a comment.

Kim E. 
Rating:
5.0

Customer service was excellent from beginning to the end of the rental process.

CHERYL A. 
Rating:
1.0

Customer service was not good. While I was there many other customers came in complaining about the service as I waited for assistance. I dropped off my truck ON TIME, I was told the truck would be inspected and I would receive my receipt via email. I received my email a day later saying I dropped it off one day late and received an additional charge. I am VERY DISAPPOINTED!!!!

Chrisalaxsandra G. 
Rating:
1.0

Female cashier at the front was rude,horrible customer service.

Kester S. 
Rating:
5.0

Customer did not leave a comment.

marcello S. 
Rating:
5.0

N/A

Jason H. 
Rating:
1.0

The truck engine light was on and the car didn't have no gas they left it on E when I picked up the truck. It was a terrible experience. The lady was rude to me when I tried to explain the situation she seems like like she didn't care . Never again

CARLRUGGERI F. 
Rating:
3.0

When I made my reservation on March 6, this was not the location I requested to pick up from, and I received no indication from U-Haul that this was, in fact, the location of my rental until after I arrived at a separate location. I'm thankful to the attendants here who gave us a little extra time on our rental to compensate for this, but I'm nonetheless frustrated that U-Haul did not communicate better with me in advance of the pickup date.

Gabriel N. 
Rating:
3.0

Customer service could be less stochastic

DESMOND D. 
Rating:
1.0

Customer did not leave a comment.

Jefferson M. 
No reviews have been submitted for this location.

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