Customer did not leave a comment.
NADAJAE W- Florida FL
- Tallahassee
- 32304
Customer Reviews for U-Haul at Florida State University
2201 W Tennessee St
Tallahassee,
FL
32304
(W Of Ocala Rd)
(W Of Ocala Rd)
Services at this Location:
Contact Us
2201 W Tennessee StTallahassee, FL 32304
(W Of Ocala Rd)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Noah G- Rating:
- 5.0
Customer did not leave a comment.
MINNIE M- Rating:
- 2.0
They changed my pick up location and that was a mess to fix and they to find another location. The new location upon pick up, the system crashed. Tried to input manually, then crashed again. Took 45 min to just to check in and 15 min to get truck. After i was checked in then they tried to charge me more than my online confirmed receipt. Was about to leave when I realized that my hand truck wasn't given to me and they left a tire gage in the front seat that I had to return. After I had the truck and was driving the next day they changed my drop off location on me which i had to fix. Be better Uhaul,
CHRISTIAN G- Rating:
- 3.0
My experience was very stressful. I reserved on line and later found out the truck was not there. I call customer service and she reserved me st another location. Please call me and I can tell you about my experience. 850-566-9053
TYWANNA R- Rating:
- 5.0
Everything went well service was excellent
FARAH T- Rating:
- 5.0
Customer did not leave a comment.
FALLON W- Rating:
- 5.0
Customer did not leave a comment.
URIAH M- Rating:
- 5.0
Customer did not leave a comment.
KRISTIE B- Rating:
- 5.0
Customer did not leave a comment.
EFFIE K- Rating:
- 1.0
First location, employe never showed up when i call him, we talked earlier while i was on my way but when, i got there could not reach him, I had to go to another location and that made me late.
STEPHEN S- Rating:
- 5.0
Customer did not leave a comment.
CIERRA T- Rating:
- 5.0
Customer did not leave a comment.
SHARON W- Rating:
- 5.0
Customer did not leave a comment.
FRANCISCO S- Rating:
- 5.0
Customer did not leave a comment.
BARTON C- Rating:
- 5.0
Customer did not leave a comment.
James H- Rating:
- 5.0
Customer did not leave a comment.
JAMES C- Rating:
- 5.0
Make sure the App works for mobile pick up.
DOUGLAS R- Rating:
- 3.0
vehicles need to be upgraded/refurbished. It was not pleasant to hold th wheel while its surface was exterminated by thousands of people before.
OLEG Y- Rating:
- 5.0
Christian was awesome ! He is a great clerk
Isacc L- Rating:
- 5.0
Have a bench / seating for waiting customers.
LESLIE K- Rating:
- 5.0
Super quick drop off!
Jackson M- Rating:
- 5.0
Customer did not leave a comment.
NORVELL M- Rating:
- 5.0
The owner/manager was amazing!
EMILY R- Rating:
- 4.0
I was charged for an additional day after being a little over an hour late. I don't agree with being charged a whole day.
JEFFREY G- Rating:
- 5.0
Customer did not leave a comment.
JOHN F- Rating:
- 5.0
The owner is very nice and helpful . 10/10 service
TIMOTHY W- Rating:
- 4.0
Customer did not leave a comment.
JAMES C- Rating:
- 4.0
Customer did not leave a comment.
Tamica J- Rating:
- 3.0
Staff was helpfil but Lights did not work consistently. One tire was almost flat
LESLIE E- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL C- Rating:
- 5.0
Everything went above and beyond my expectations.
SARA S- Rating:
- 5.0
Good service and good rental service
ADALBERTO V- Rating:
- 4.0
Customer did not leave a comment.
Richard T- Rating:
- 5.0
Customer did not leave a comment.
JOSE A- Rating:
- 5.0
Customer did not leave a comment.
COLIN B- Rating:
- 5.0
Customer did not leave a comment.
JON H- Rating:
- 5.0
Customer did not leave a comment.
JOHN L- Rating:
- 5.0
Nothing. Reasonably priced.
YAPA M- Rating:
- 3.0
Trucks battery was dead and wouldn't start after I got across town. Had to leave it running to load and unload. Took it back and told them a d they didnt care or offer any kind of compensation. Had to burn extra fuel but still required to fill it back to the level it was. Also the speedometer is off between 4-5 miles per hour. This also skews how many miles I drove. Feel like I got ripped off.
JAMES H- Rating:
- 5.0
Online check out did not go smoothly, but it was nice to drop it off without going inside or dealing with a line.
JUSTIN M- Rating:
- 5.0
Customer did not leave a comment.
SEAN C- Rating:
- 5.0
Customer did not leave a comment.
LISA S- Rating:
- 5.0
Customer did not leave a comment.
Kiran K- Rating:
- 5.0
Customer did not leave a comment.
JOSE R- Rating:
- 5.0
Didn't meet Personel i got the truck back on the same Day . It was After hours. But it was Clean and in and good location as well.
CHANDRA C- Rating:
- 5.0
Easy and fast service. Was in and out and back within an hour to drop off after hauling some furniture, great service.👍
NATHANIEL J- Rating:
- 5.0
Customer did not leave a comment.
Scott P- Rating:
- 5.0
Nothing at this time!
CARESSA R- Rating:
- 5.0
The staff was very attentive and polite. The young lady on duty was busy with another task outside of the building, yet when she saw me, she promptly suspended her project and welcomed me to your store. She took great care of me and the checkout process was quick and painless. Upon my return, your manager treated me the same. The check in process was quick and friendly. I would definitely recommend this location as long as these two ladies are employed there.
JOHN C- Rating:
- 5.0
Customer did not leave a comment.
LASHEA P- Rating:
- 1.0
Gave a person that I didn't authorize a u haul in my name
SHAREESA W- Rating:
- 5.0
Wish I could have gotten both the truck and trailer at the same location. A bit confusing and a waste of time, When both location had the same equipment.
LAURA C- Rating:
- 2.0
You all charge way to much for nothing at all I didn’t even have the truck for a full day an was charged 260.00 almost 300 for a few hours that’s absurd seriously overpriced all across the board.
JAMES M- Rating:
- 5.0
Customer did not leave a comment.
Tysherika W- Rating:
- 5.0
Very professional experience
Saeed R- Rating:
- 4.0
Customer did not leave a comment.
ISAIAS J- Rating:
- 5.0
The gentleman at the counter was very helpful
CLARK T- Rating:
- 5.0
Customer did not leave a comment.
KENYA B | First Impressions- Rating:
- 4.0
He needed to replace the straps on the tow trailer before I can leave with it. When I went to fill up with gas I noticed a huge gash and some steel belt showing through one of the tires which eventually went flat. Everybody was overwhelmingly friendly and courteous even with the flat tire. However I had to wait for the straps and the flat tire was a inconvenience. I would recommend U-Haul because your customer service was amazing
DOUGLAS R- Rating:
- 5.0
This transaction went very smoothly. I have no recommendations, great job.
JEREMY A- Rating:
- 5.0
Customer did not leave a comment.
Felicia E | First Impressions- Rating:
- 3.0
B/a
JADA J- Rating:
- 5.0
Customer did not leave a comment.
ARKEY'ZIA R- Rating:
- 4.0
Customer did not leave a comment.
Dana P- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL Y- Rating:
- 5.0
Have trailers available at various locations in the city.
THOMAS S- Rating:
- 1.0
Customer did not leave a comment.
Latanya H- Rating:
- 4.0
Just keep doing what you doing
OCTAVIUS H- Rating:
- 3.0
Everything was fine except the inner cab smelled musty.. the smell was horrible
D'ANGELO H- Rating:
- 5.0
No improvement needed.
HARRY B- Rating:
- 5.0
Give the same Quality 5 star service as well 👍🏽
SHELDON B- Rating:
- 5.0
Customer did not leave a comment.
Unity k- Rating:
- 4.0
Customer did not leave a comment.
LEAUNDRA J- Rating:
- 5.0
Customer did not leave a comment.
DONNELL R- Rating:
- 4.0
Customer did not leave a comment.
SHERRICK W- Rating:
- 3.0
The truck I rented smelled terrible of smoke and was not cleaned prior to me renting it.
GABRIELLE A- Rating:
- 5.0
Great experience, I ended up having to extend my rental it was very accommodating and paid extra but they only charged me a small amount after I only used 30 minutes instead of 3 hours
Donzaleigh S- Rating:
- 4.0
Professional, very helpful.
STEVEN O- Rating:
- 4.0
Customer did not leave a comment.
STEFONIA W- Rating:
- 5.0
The gentleman was very polite and made the drop off experience a breeze. Would highly recommend.
Valerie s- Rating:
- 5.0
Customer did not leave a comment.
Matteo U- Rating:
- 5.0
Customer did not leave a comment.
SIENNA V- Rating:
- 3.0
I had to go to a different spot to pick up the uhaul which was out of my way
RODERICK B- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER O- Rating:
- 5.0
fast serice. friendly staff
MUSTAFA D- Rating:
- 1.0
Tried to pick up a cargo van, tells us when we get there we don't have a reservation, then says oh yes you do but the van broke down we can give you a box truck for all the same price as the van would've been. Driver door doesn't close on the box truck, the latch for the back of the truck kept getting stuck. Then they charge me an extra $45 and an after hours drop off fee when they told me it was fine and to put everything in the key box by the door for the return. Literally only had the truck for 2 hours, will not be going back to this location again.
Katarina H- Rating:
- 5.0
Customer did not leave a comment.
EMPRESS C- Rating:
- 4.0
The vehicle that I rented was a 20 foot truck it had a lot of wear and tear prior to my picking it up. It was clean, but it had dents and scratches. The truck got the job done and the service was great.
GLEN A- Rating:
- 5.0
Nothing customer service wise. They were top notch. Pay your employees better than you do. They are kids running the entire operation and they did a phenomenal job!
MARGARET L- Rating:
- 5.0
Customer did not leave a comment.
Sheryl P- Rating:
- 5.0
Everything was perfect!
Susan H- Rating:
- 4.0
Make sure the employess DO NOT ADD A SERVICE that they didnt ask for or need. I rented a Uhaul less than 2 months prior same location and somehow this time was $30 more. I believe rep added roadside assistance (bc he told us we can call for it) when I checked that I didnt want or need bc I have AAA. None of my other receipts showed roadside assistance at top so I was a bit frustrated and disappointed that someone else can count how I spend my money and that dont ait well with me. Please advise your employees not to do this just to gain commission or whatever they do it for. The trucks are always clean & the staff is always friendly & I appreciate that. Its just that one thing can trigger a good customer experience.
PAMELA F- Rating:
- 5.0
Customer did not leave a comment.
RADOMIR K- Rating:
- 5.0
Customer did not leave a comment.
Philip C- Rating:
- 1.0
I can’t answer any of these questions. The system indicates that we have a vehicle that was supposed to be returned to Tallahassee. Our contract clearly states we were returning it to Peachtree City , Georgia. Tallahassee even charged me for gas. The emailed receipt wasn’t even for the vehicle we drove. I spent a couple of hours last night and today on the phone with the corporate office and both locations trying to sort out a mistake that I didn’t make. We returned the vehicle we were issued with the amount of gas that was in it when we got it.
THAD P- Rating:
- 5.0
Customer did not leave a comment.
Ayansewa A- Rating:
- 5.0
Customer did not leave a comment.
ANTWON T- Rating:
- 5.0
The manager was very helpful
Susan E- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER S- Rating:
- 5.0
Customer did not leave a comment.
DAMON T- Rating:
- 5.0
Customer did not leave a comment.
KELLY C- Rating:
- 4.0
Customer did not leave a comment.
ROBERT M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Christopher S | Overall Experience- Rating:
- 3.0
Manager was rude when I expressed to her that I did not know I had to move out a day before they were actually charged me.
Jakendra S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Felicia D | Overall Experience- Rating:
- 1.0
This was teh worse storage exp ever. There was a hole in the storage container's roof that cuased major water damage to some of my belongings, the container was inundated with mold and mildew and roaches. I had to quickly move my stuff out to another storage facilitiy. The same day I asked to close the account but was told to leave the damage items in and the account active while i filed a claim. I was told I would not be charged while they invstigated and the claim pending. Would'nt you know it, hey still changed me, and refused to reverse the charge. Whatever you do find your storage needs else where.
Stephen R | Overall Experience- Rating:
- 5.0
very easy to move in, no hassles. Would definitely recommend.
alexis m | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
WEI Y | First Impressions- Rating:
- 5.0
Service was excellent, but I am still waiting for my credit on storage
Paul H | Overall Experience- Rating:
- 5.0
Everything went extremely well.
henry c | Overall ExperienceAdditional Services at this Location
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