Customer Reviews for U-Haul at Florida State University

Rating:

3.0

The oil light was on the whole time and the vehicle had a bad smell I am assuming from it. My total trip was 9 miles and I guess that used a quarter of a tank? I was charged $18 for a quarter of a tank which is ridiculous. The people who worked there were friendly but overall pricing was ridiculously high!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything was great

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I can always count on this site to have the equipment that I need and that it will be clean and in good condition. Other sites closer but they never have the equipment that I need and never seem to be open when I need to rent equipment.

Rating:

5.0

Hire more people. Stanley worked his butt off by himself!

Rating:

5.0

Nothing to improve. The staff was knowledgeable and very helpful. I was quickly served and they were very nice and professional.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

To have an employee present while you do the inspections for any question that may need it to be answer or help opening the back door, I was just with my daughter and we did not how to open the back door, but other than that it was perfect.

Rating:

1.0

I am extremely unhappy with my uhaul experience and will never use uhaul again. I made a reservation for a truck over a month in advance. Uhaul changed this reservation on me twice. I was supposed to pick up a 20ft truck at 11 at a location close to me. This got moved to 3:30. So I rearranged all of my plans with my movers. Then I wake up to another text- the Day of my move- saying ice now been moved to 11:30 but a different location much further from me. I call BOTH locations to confirm this. 30 mins before my scheduled pick up time I speak with an employee on the phone who confirms I have a truck waiting for me at 11:30. At 11:30 I arrive and am told there are no trucks available. My only option is a pickup truck. And while I'm talking to the woman that one becomes unavailable too. The only option I'm given is to drive 60 miles to go get another truck. I say this is not an option not to mention very expensive for the mileage and the woman just looks at me and says “we don't have a truck”. Well now I'm stuck with no truck, on my moving day, despite confirming multiple times with uhaul. Somehow all the trucks in their lot are not for me. The manager finally steps in and says he could give me a 10ft truck. Which I take out of desperation. They say they will give me a $50 credit to the card on file. I have not seen this credit. This move now cost me double because I had to make multiple trips due to the size of the truck. I truly cannot believe how this transaction took place.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was great and incredibly pleasant. Picking up and dropping off we're both fast and simple processes. Will definitely be back to this location next time I need to move anything.

Rating:

5.0

Check out process was really easy and gentleman who assisted us provided excellent service. It was a pleasure dealing with him. I wish I would have gotten his name. Sunday 5/1/22 around 9:30am pick up. He had braces if that helps to identify the employee. Kuddos to him for being so pleasant and providing such excellent customer service.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Have the equipment and truck available when it is reserved in advance

Rating:

2.0

Mr. Ross manager was rude, unhelpful . Told me to get out of his store for qUestioning the bill I received. I have never been treated so bad at any other uhaul and have been doing business for years. Mr. Ferguson was very helpful , pleasant, friendly and support. The contrast was huge. I will continue to use uhaul as all of my other experiences have been good. Regards.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Service was excellent, but agent failed to email receipt.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Service was really good. Equipment was well maintained but also well used.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I had a reservation and had already imput all my data online. When I got there to pick k up the truck they made me give them all my information again, wasting 30 minutes of my time. Also had rented a dozen furniture pads to find out there were none available. The young man that helped me was polite and did find me some furniture pads but otherwise I was going to have problems with my move.

Rating:

5.0

Easy, helpful, quick & great service

Rating:

3.0

Easy drop off.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The location looks unkempt and unoccupied. The staff misdirected me and I was overcharged. This matter has still not been resolved and it's stressful. Refer to complaint 3688692. Will a manager who can reverse these charges call me asap?! Thank you.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was perfect

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everyone was super friendly and helpful! I even checked out, saw the truck and went back to change to a different truck and they were patient and accommodating!

Rating:

3.0

Make sure reserved equipment is available. I reserved a truck and maintenance dolly. Got truck, no dolly. Very disappointed

Rating:

1.0

I was double charged for full price even though I called in prior to 24 hours to request additional time. Female attendant repeatedly talked over and interrupted when speaking with male about previous rental experience. Observed during pick up and delivery everyone else was greeted except I. Horrible Customer Service Experience. Will not referred any one. TAMIA CHRISTOPHER

Rating:

3.0

This is my second experience with renting in Tallahassee. I think that the U-Haul service and attention is much better at the Lake Ella location.

Rating:

5.0

Staff here are always excellent and helpful

Rating:

2.0

I had to wait 15 mins for someone to show up the counter, that dude wasn't even sorry, he just came in and asked how can I help you. He gave me the worst truck, it was really old, acceleration was poor, extremely fuel inefficient. I won't be using uhaul anymore. You need to respect your customers

Rating:

1.0

I was triple charged and the kids hooking the trailer up to my truck didn't tighten the trailer to the ball of the hitch. Also, they never bothered to check the lights on the trailer. I could've lost this trailer on the freeway and killed myself or someone else. There's no excuse for that level of ignorance. Still not sure if the duplicate charges have been resolved.

Rating:

5.0

Fast, friendly service!

Rating:

5.0

Great friendly service.

Rating:

5.0

Great customer service

Rating:

4.0

Trailer was in good condition and the inside was clean. The exterior was in need of being washed. I thought it was stained but was, in fact, just dirty.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The person who waited on us needs more training on how to compare online orders to actual counter pickup.

Rating:

4.0

The young man working at 7am when I picked up the truck was amazing. It was early but he was very professional and courteous and ensured I had everything I needed to move my 93yo grandma from her home of 40yrs to a living facility across state. He was top notch!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Maybe actullay wash and throughly clean trucks.

Rating:

4.0

Just keep doing what you're doing. Good Job

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

This was fraud y'all let someone with a fake id rent a truck with my information. I'm all the way in Illinois smh………..

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The truck ran hot u can smell the oil

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

The employee who set me up in the uhaul was excellent and helpful. The vehicle was not actually full of gas, though I was told it was. It actually was about $25 lower than full.

Rating:

3.0

The space to drop off is too small when there are multiple people returning after hours.

Rating:

3.0

Turk pulled hard to the right when breaking

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Good afternoon, I enjoyed my service with this Uhual location during the reservation process and during the time of driving the truck. As a result, I am not happy about the ending part of the reservation because I made contact with this location numerous times and haven't had any luck at speaking with a representative of this site nor have I received my deposit. For these reasons I will not reserve a vehicle from this location in the future and will not refer anyone to this site because I'm concerned that they will be treated the same way as I have been treated.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Better headlights is all I can ask . They were very dim . I understand it's the age of the vehicle so it's was not a big deal . I enjoyed it!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Easy process & patient staff. I would recommend this location

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Test drive the trucks. This one shifted wonkie. Parking brake needed cable tightened or new brake shoes on the emergency brake. It will not hold on an incline. Mine wasnt even 3 degrees.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

excellent service. Thank you

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer service was excellent and product requested was finally available!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Nice clean facility, looks like a great place to work plenty of on hand boxes and tapes. People were very nice kind and courteous.

Rating:

5.0

Have been using this location for YEARS everyone even the one's that don't stay long are always extremely helpful respectful and always gets you the best price ... Trucks always handy at least for me lol, clean and MOST times u won't need to gas up first 🙌🏿 LOVE EVERYTHING ABOUT HERRRRE

Rating:

5.0

I've been dealing with UHAUL A VERY LONG TIME IM GLAD TO SEE JOHNATHON RETIRE AND KEEP UP THE GREAT WORK

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Staff member was exceptional and truck was clean. My experience was 100% positive. I will definitely use this location again.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Friendly and courteous

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.