Customer Reviews for U-Haul at Florida State University

Nothing

Customer did not leave a comment.

The truck I rented (26 ft) leaked inside near the over hang and ruined my Valentines merchandise that was back there. It was dent and bent all over. I made a note of that with pictures. I use my phone (cash app, Square cash and zelle) for money transactions but he cigarette lighter did not work so I couldn't charge my phone innthe cab of the truck. The event I provided merchandise for was outside. I rented this large truck so the merchandise, myself and my worker would be safe, clean and dry as it rained both days. That truck has had it and should be retired or refurbished.

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Knowledgeable customer service, easy pick up and return. Fair prices. No complaint

Service was fast,friendly, and safe!!!

Location is always busy, but staff is courteous and mindful of the people waiting. I was treated professionally and with courtesy. Will recommend!

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Nothing, everything was great

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I didn't refill fuel because I only traveled 34 miles. Apparently this used 6.3 gallons of fuel. Which I was charged $3.75 a gallon. It's great your trucks get 5.3 mpg. Which is bullshit. I was fine with paying $3.75 a gallon for convenience, which I assumed maybe 2 gallons. but I'm sure your trucks average a better gas mileage. I feel ripped off. Wont use service again.

The staff that assisted me were courteous and professional. I was in and out within minutes, and the truck I rented was in good shape. I always enjoy renting from this location.

Customer did not leave a comment.

Great location, friendly staff. Would recommend trucks with less miles. But, it is a uhaul.

I appreciate the 2 young gentlemen that helped me reserve and retrieve my uhaul on 29-30 January 2021. My only complaint is the one guy helped as much as he could but he was swamped with a line of customers while the manager was in the back doing whatever. Also, the online pickup truck appointment didn't have a “pick up my truck” icon on the dashboard. Thanks

Forgot to get the young man's name who checked me out but he was very helpful and thoughtful. I really appreciated his kindness.

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Everything was fine. Pickup and return went smoothly, no surprises.

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Great service, went above and beyond!

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I was hoping to have a contact free experience at this location. Apparently the location did not get the memo. I thought I would be able to scan and get in a vehicle and leave. That was not the case. I had to interact and go through the same procedure as I did through the app and online, which defeats the purpose of me using the app. Why would you give the option to do some thing contact free when it is not so once you get to the location to pick up the equipment? The whole experience cost me time and energy.

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The truck sounded rough and shakey.

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Very Nice Staff whom got me in and out very quickly.

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NA

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A pleasure doing business with them

It was slow to get the truck, we waited an hour or so, but aside from that it was a positive experience.

Customer did not leave a comment.

Equipment was clean but the truck swayed to the right when I put my foot on break, making it unsafe. Equipment vibrated a lot even at 30 mph. One of the tires was flat. Why would the trailer not have a jack? How are we to load and unload main truck?

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Staff was great but location was understaffed. Stood in line 50 minutes just to pick up the keys. Maybe send me a code that unlocks a lockbox, I grab the keys and go? Truck was really old and not maintained well, engine started smoking. Luckily it was just in-town use. Would have been really upsetting if I was on the road.

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No comment

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Rodney and Marc Toussaint made everything easy. I love their professionalism, yet provided excellent customer service. To improve, keep hiring personnel such as those two stellar young men.

Great business! Will definitely be a return customer and will refer to others without hesitation. Thank you!

Customer did not leave a comment.

Great customer service from Tessa Oliver. Friendly, helpful and knowledgeable. Will return to same location for truck rental. Unlike previous rental location at 5050 W Tenn., Tallahassee where customer service was horrible will never return to that location bad customer service/BAD

Great overall

Provide better lighting where vehicles are parked for pickup. Other than that overall experience was great!

Customer did not leave a comment.

In and out in less than 10 minutes and he said he would correct the 4x8 trailer versus the 5x8 trailer i initially rented. See comments regarding the pick up location.

I originally rented a Van. I did not need anything bigger. They did give me two options. To pick up an "upgrade" which wound up being way to big and to much gas money, or wait 5 hours to get something smaller. I unfortunately picked the 26" due to time constraints not knowing how hard this would be to drive. When I went to the second option later, they said at no point did they have the cargo van available. We were stuck driving this enormous vehicle with brakes and steering hard to control for our 7 hour drive back to Miami. Very disappointed.

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Everything was excellent!

We've rented 3 vehicle-towing trailers and each time the ratchet straps have been fed incorrectly into the tie-down harness for the tires. It'd be helpful if the Rental end of renting (as opposed to the Return end) would go through the steps on HOW to tie down tires, then they'd realize one was fed incorrectly and minimize other renters' errors in how to correctly operate those tie-downs. We've rented similar vehicle transports from the same facility on W Tenn St in Tallahassee and all 3 times the reps have otherwise delivered EXCELLENT Customer Service. Should the need arise, we will definitely use them again.

The check in was fast, Polite and friendly.

The next customer would not have any problems with this location,the return process was absolutely perfect!

I was charged for fuel when there was no fuel in the van! I showed the worker and was told that he would make changes! I put fuel in the van! But I need to be replayed back not charged!! I'm nit pleased needs attention ASAP!!

The Tallahassee location was great, very friendly.

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Love the motorcycle trailer

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Easy drop off and accommodating of our situation.

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It's always something with you you all this was only my second time renting a u haul but I was told 2 different things by 2 different ppl..it was a inconvenience that caused me money, will not rent from that location again!

Continue the good work

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