Customer Reviews for U-Haul at Florida State University

Rating:

1.0

Crooks I picked the truck up on half a tank the fuel meter was right on the half line when I returned it they said it was in between half and three quarters of a tank and charged me $22

Rating:

5.0

Staff was very competent and helpful.

Rating:

4.0

Rear latch for trailer door kept getting stuck

Rating:

3.0

Equipment was good and I believe the employees did what they could. I don’t think it’s their fault. What I don’t like is when I sign up online, I get a price, and then when I get there the price increases. I spent $50 more than what I was told online when I registered to pick up. That’ll make me think twice of using U-Haul again.

Rating:

1.0

they tried to charge me for another rental

Rating:

3.0

Make sure trucks being rented to drive across country have cruise control…

Rating:

5.0

Rented a vehicle trailer for a local move. Easy reservation on line, quick pick up, thorough walk-thru on the trailer at pick up. No issues with rental. Easy drop-off & correct billing. Positive experience. Would recommend.

Rating:

2.0

The 6x12 trailer I picked up had clumps of mud on the inside that I HAD to clean out before I could even pack it with my stuff. Come on ppl it’s not that hard to give someone a clean item especially when YOU expect it to returned clean!

Rating:

5.0

Staff was great!!!

Rating:

4.0

Grease the crank at the tongue of the trailer so it is easier to crank up!

Rating:

1.0

This location is poorly maintained. The drive in site was covered with litter and objects. I got out and picked up several nails and screws in about 15 seconds. I did not drive my vehicle through. The sign said "Stop" wait hear for service. We waited several minutes, nothing. I finally went in. Two people in front of me, one lady behind the counter. She shouted if you're dropping off a trailer put it back where you got it. I said I'm dropping off from out of town. She then just said put it in the back with the rest of the open trailers. Rude staff member and poorly maintained site, looked more like a garbage drop off site. Also, if they are not going to greet you outside, Take down the sign!

Rating:

5.0

Fast, friendly service. Great experience. Recommend !

Rating:

5.0

Employee was friendly.

Rating:

5.0

Young lady checking me in was very nice.

Rating:

1.0

Charges not correct

Rating:

5.0

Nothing really. This team does great work now.

Rating:

4.0

Customer service representative need to explain the cost more thoroughly in reference to rate changes from a one day rental to a two day rental. There need to be rules about smoking in the vechiles and transporting animals that sheds. My vehicle had both of those problems. I'm not a smoker and that affects what you're hauling along with the dog hair. Overall the staff was very friendly and professional.

Rating:

5.0

Everything was ok besides the front headlight was out . I noticed it when it was dark that it was only one light working.

Rating:

5.0

Staff has exceptional attitudes.

Rating:

5.0

Great service to offer truck was perfect and staff were very kind and helpful! Will be using U-Haul again next time I need help moving.

Rating:

1.0

Was not greeted at all by the employee. I have the name and will share it with a U-Haul representative if necessary. This employee was on a personal call and felt as though I interrupted their conversation. I explained the "engine light" and having to put oil in the truck during the trip and got no response, acknowledgment or apology. What a disappointing experience with a business that has been around for a long time. Not sure I will consider them again.

Rating:

5.0

Very professional staff. Thanks.

Rating:

5.0

:)

Rating:

5.0

Thank you for your convenience location

Rating:

5.0

Very helpful

Rating:

5.0

Nothing at all Ms. Mackey was the best!

Rating:

3.0

The worker was bull crapping on her personal phone while ha to take off the trailer by myself with a bad back!!!!

Rating:

4.0

Provide trucks with exchangeable ball hitches for various sized trailer hitches.

Rating:

3.0

The representative was very helpful upon arriving at the location to pick up a vehicle. Her assistance was very professional and she was able to get me the vehicle I needed. When I came back to turn the vehicle in I was helped out of order and had to wait a little longer because the person behind me skipped me. Then when I got home later in the day to check my receipt I noticed I had a $7 charge for a dolly (equipment) that I did not rent. I called the store and after speaking to someone I was disconnected. I called back and no one answered at the location but I was able to be routed to a call center where I was able to fill a compliant. The representative told me a manager would call me back within 72 business hours.

Rating:

4.0

My only complaint is that whoever used the truck before me clearly smoked in the vehicle as it wreaked of smoke. I tried to air it out but it was really, really bad. The truck was clearly marked NO SMOKING ALLOWED.

Rating:

5.0

The staff who assisted me were helpful, efficient, friendly and very professional. A good team. Thanks K.R. Youse

Rating:

4.0

With the location I was at, I would say nothing. The service was excellent. The staff was very professional. They were very understanding. I would use them again.

Rating:

5.0

No improvement needed, the young ladies was very Professional, Proficient, Helpful and their customer services was Excellent! I would definitely go there again and recommend this location to friends and family! Great Job❤️

Rating:

5.0

Everything was excellent including customer service!

Rating:

3.0

They gave me inaccurate gas measure last rent. And before they told me that I will get $37 credit if I add gas to the half tank. I did that but I didn’t get the credit. The only reason to deal with them that the location is closet location to me.

Rating:

5.0

When staff made my location on the phone it was wrong I ask twice was this where I pickup and staff said yes but wrong location.

Rating:

5.0

Nothing! Keep up the good work by hiring professional staff.

Rating:

3.0

The employees were to busy to check my equipment back in so they charged me a 20.00 late fee when the equipment was returned 3 hours before it was due.

Rating:

5.0

Smooth as butter to turn in the truck. Excellent staff!

Rating:

4.0

1.) Ratchet system for wheel/ tires poorly maintained; very rusty. 2.) No safety pin offered nor provided for hitch / ball lcck; essential component for any type towing.

Rating:

4.0

Be able to do paperwork from any location ahead of time from any location even though it is not the same as the truck pickup location.

Rating:

1.0

The customer service here at this location is terrible. I pulled up to a girl yelling ma'am it's going to be about 15 minutes, after that she told me to come in and sit, only for her to tell me she'll be right back. After waiting another 25 mins for her she started back helping the customer that came before me outside as I'm waiting a male customer service agent started$ helping people behind me I asked the young lady why she didn't tell me she was going back outside. she said ma'am I was professional took me 1 hr to get my truck. NEVER GOING BACK

Rating:

5.0

Location has One of The fastest stress free service help in town 👌

Rating:

1.0

The gas gauge on the truck was clearly off. We picked up the truck with the gas between a quarter and a half. When we tried to drop it off at that same gas level, they made us fill it up to half. Not to mention they then charged us for the extra mileage it took to go all the way back to the gas station and back. They advertise their services as affordable but they ended up charging my husband and I $170 just to drive from Tallahassee to Crawfordville and back.

Rating:

5.0

The gentleman who handled our drop off in the pouring rain was so friendly and profession we forgot about the weather. Thank you, sir. Thank you Uhaul!

Rating:

1.0

Representatives saw me waiting outside before closing where there is a sign that says “please wait with equipment, a representative will assist you.” Reps locked the door and left without assisting me.

Rating:

2.0

Everytime I’ve rented from here they never have a single dolly or furniture dolly that I order to use even though they have 20 trucks in lot they say they have zero

Rating:

5.0

I still haven't got my deposit back

Rating:

5.0

Thanks you for your ser​vice

Rating:

4.0

The truck was filled with chips on the floor and trash in the cup holders. I found it annoying to clean the truck myself to not get fined when turning the truck back in at another store.

Rating:

5.0

Have your front desk customer service to smile. They’re so scripted and dull.

Rating:

4.0

No comment except you need to offer military and student discounts

Rating:

3.0

Not able to park my vehicle on U-Haul property, which was concerning for the safety of my car. I failed to count the moving blankets before use, bc my movers unpacked them. When I returned to U-Haul, there was a blanket missing. I searched for said blanket and I do not have it. I was charged $8 for the blanket, which I suspect was not in the pack when I received it, but I cannot prove it. It is annoying that one cannot choose the location to pick up truck. This location was very out of the way and I had to pay for that mileage.

Rating:

4.0

Nicer

Rating:

3.0

Manager was rude when I expressed to her that I did not know I had to move out a day before they were actually charged me.

Rating:

1.0

This was teh worse storage exp ever. There was a hole in the storage container's roof that cuased major water damage to some of my belongings, the container was inundated with mold and mildew and roaches. I had to quickly move my stuff out to another storage facilitiy. The same day I asked to close the account but was told to leave the damage items in and the account active while i filed a claim. I was told I would not be charged while they invstigated and the claim pending. Would'nt you know it, hey still changed me, and refused to reverse the charge. Whatever you do find your storage needs else where.

Rating:

5.0

very easy to move in, no hassles. Would definitely recommend.

Rating:

5.0

Service was excellent, but I am still waiting for my credit on storage