I returned my one-way rental early. I should not be charged for two extra days.
MICHELE ECustomer Reviews for U-Haul at Governors Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire process was outstanding ! U-Haul has a great process !
LUKE BThe location looks a little dated, but internally and technically, everything went as expected in 2026.
STEPHEN AClean the trailer
JIMMY WNothing best experience ever✌️
JAMES TExceptional experience from start to finish. U-Haul agent was very professional, efficient, and friendly. Van was very clean.
STEPHEN FMy only issues with the vehicle was the defroster didn't seem to work very well and it was foggy. Otherwise, I had an excellent experience. The guys at the location were great and I got everything moved. Thanks!
JAMES RI wish I could rate the U-Haul center that I originally had my reservation for. It was called paradise Cove 13001 S. Memorial Parkway, Huntsville, AL 35803. I reserved a 20 foot truck a dolly and furniture pads. When I arrived for pick up, there was no dolly or pads. I called the one 800 number spoke with the lady that apologized for the inconvenience and told me she would credit me the $50 inconvenience fee because I truly needed the utility dolly to move my furniture. So after speaking with her, she said I am going to transfer you to another location which was 6 miles away which added 12 miles round-trip that I had to pay for and once I arrived, they told me that the $50 would have to come from the original store and since they just now got my reservation and they had everything that they would have to deny my $50 inconvenience fee. And the funny part is I never brought up the $50 inconvenience fee the young lady over the phone told me she was giving it to me so when I showed up, I was just expecting the $50 fee since driving across town and I had to pay for the extra mileage on the U-Haul truck as well.
ROGER HThe entire process went smoothly.
Keshia EThe check oil light was on. Everything else was fine and worked well!
FREDERICK SI had to update my location after waiting 30 minutes at the previous location wasn’t open
Arie SEverything was great!
ANDREA PSpeedy and friendly checkout
RANDALL KGood service 👍
RICARDO LEasy transaction.
Darren CTruck interior needed to be cleaner but otherwise no problems.
Sasha RGreat team
HAROLD BSeemless
Freddie MStaff was great!
JENNIFER BIf im buying a 10ft truck why the hell would a representative suggest 12 pads…right, capitalism.
DINO SVery professional at both location at the pick up point and the drop off point in WaterLoo Iowa. Top of the line Customer Service.!!!
DAVID AVery helpful attendants. I used the mobile app to return the truck, and was able to get questions answered by the personnel. Would choose this location again.
KAREN TManage trucks not ready for pick up better. My original pick up time was 2:00 PM, got moved to 3:00 PM due to the truck not being delivered from previous customer. Was told to come back at 6:00 PM..truck was not ready for pick up when I got there at 6, so worker got me a truck at another U-Haul, but stated that I would be getting a discount for my inconvenience; the other U-Haul stated that what I was told was not true and when I tried calling my original U-Haul store, they did not answer anyone. I am a United States Air Force Reserve member, and having my reserved time moved 4 hours after, with no accommodations was very frustrating. Worse experience ever, and it is a very emotional time for me.
TYNTHIA BTruck smelled like a non-stop smoker never left the truck for a month. I had to put an air freshner in the vents because the smell was way too strong. Also the car dolly cables were rusty.
Albin AThe young person who helped me was awesome. He moved my reservation, he was quick, we were in and out in no time. Customer service was really good.
AMY SStaff is helpful
VIRGINIA NThanks for the great rental and explaining all of our options to us. It was very professional. Lin and Joe
JOSEPH CI’ve rented from your location multiple times, great service from your employees and the rental trucks always serve its purpose clean and reliable. Sincerely, Happy Customer
Jade SGreat all around
MICHAEL FGreat phone service for making the reservation. In person same great service.
WILLIAM CEverything was great, thank you
SHANA Othey moved and changed my reservation several times. They didnt have the truck ready and were poorly managed and scheduled.
Leon VProfessional friendly and knowledgeable
ARVELT SI called and made reservation for a box truck. And a car hauler trailer. For the 24th Saturday of octhe. Pick up was to be between 9:30 AM. And 4 PM on that Saturday. I get there at 10:10 AM after driving.All right from oklahoma to alabama and my truck and trailer had been canceled not by me period I ran around all day using gas. I didn't have to try to find another box truck and trailer. All they had was local trailers. And trucks. So they said period 230 they call me back and say they located me a truck and another car hauler trailer, but I would have to pick them up in 2 different locations. I get there to pick up my trailer and truck and they have the doors locked. And nobody answering the doors. We waited an hour, but needless to say, neither the truck nor the cargo hall and trailer were there period period so therefore I had to stay even longer in Towe were supposed to have left on Sunday. I had to be back at work on Tuesday. We did not even get to leave town until Tuesday. When we finally located a cargo trailer by walking in to a U-Haul\n On Monday morning so therefore, I miss 3 more days of work, trying to move my stuff because you all dropped the ball period I'm very unhappy about it.\n Especially when I went to the trouble to make the plans ahead of time. I do not feel as though I should be charged. The extra time for keeping the trailer\n 2 days longer. Because the screw up from yall's end is what put me behind in the first place. I would like the refund of the extra $45. Thank you
PATRICIA BTruck was full of roaches and disgusting. Had to throw away most of my personal items after they were delivered in truck.
Yazmin AOnly one staff available during pickup and drop off on a busy Saturday. The pick up staff was really hustling and did a great job of taking care of the many customers.
JOHN CA really great team to work with. 100% helpful and professional. They even carried out my boxes and packing supplies. They also helped me with the UHaul website issues. Great location and close to Redstone Arsenal. I will be using this store again in the future. Thanks for a great service to the community.
KENNETH RAnthony was super friendly and helpful!
JOHN AThey have awesome customer service love them especially the guy I didn't get to catch his name they handled me today he was very awesome
KIMBERLY FHorrible customer service. Attempts to charge my card even after paid. Everyone confused. This U-Haul place needs new management
Tamiya RSuper easy pick-up experience.
WILLIAM MClean and secure...can't ask for more than that.
Terry H | Overall ExperienceStaff was very professional & friendly & helpful.
Carolyn D | Overall ExperienceEveryone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀
Marcia M | Overall ExperienceThe guys were very helpful and courteous.
Keith R | Overall ExperienceThe service was excellent! The staff were outstanding.! I am impressed.
Lanny W | Overall ExperienceChris was really helpful after some miscommunication with U-Haul Customer Service.
Silas W | Overall ExperienceRude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes
JIMI M | Overall ExperienceThank you!
MARK V | Overall ExperienceThis UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.
kelly s | Overall Experience