Customer Reviews for U-Haul at Governors Dr

4,880 reviews

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

(256) 533-6370

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Payten R. 
Rating:
5.0

Quick check out & easy peasy drop off

Rebeca S. 
Rating:
1.0

I signed up for a Uhaul storage location a few minutes down the road from me. On the moving day, the movers went to pick up my Ubox at the location I had paid and signed for. When they arrived, Uhaul employees informed them that they did not have any more Uboxes or space at that location and they needed to drive 30 minutes away to another location to pick up a Ubox, which made the movers an hour late and also ended up putting all my belongings 30 minutes away/outside of the city. I am extremely disappointed and tried to call to have my Ubox relocated, but the employee said there was nothing she could do for me.

Adrienne B. 
Rating:
4.0

Good location but not the best. Easy drop off.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL D. 
Rating:
2.0

Originally reserved at South Parkway location. No one was in office waited 45 minutes then had to go to governors drive location. Took over 1.5 hours to pick up from my original reservation. No Discount offered.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

Clark H. 
Rating:
5.0

All went well ...staff was friendly and organized..my truck was ready as reserved. Very good experience.

Tom S. 
Rating:
4.0

Checkin was smooth. No issues.

Justin S. 
Rating:
5.0

Great staff, excellent communication. Great experience. Thanks!!

Floyd R. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Sebastian J. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
3.0

Was told 7/16 tank of fuel was only 1/4. Front end wobbled on truck. ABS sensor light came on while driving. Called customer service about issues took forever to speak with someone. When I returned the truck the person at the counter could have cared less.

Charles A. 
Rating:
3.0

It would be more convenient, and probably safer for the general public, if the 10 foot uhaul were aloud to go long distance.

Jonah C. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Great customer service

JOHN J. 
Rating:
3.0

Geographic location is great. Inside AC is super cool on a hot day. Parking lot is just bad, the entrance and equipment return are the same as the exit, so if you need something (moving blankets) added to your van you have to wait for any equipment returns to finish before you can get your things and leave.

Benjamin B. 
Rating:
3.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

1st location 501 Drake Ave Huntsville, AL owner was nice and helpful truck was nasty the odor was horrible and it was full of BUGS(the floor, walls and top) took it back he found another location that had a clean decent truck.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

debbie M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

Sonya C. 
Rating:
5.0

Appreciate their support and helpfulness when I needed them most! Thank you!!!

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA T. 
Rating:
5.0

Made it easy for us 65yr olds to move stuff to storage.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Need to clear the vehicle before give it the customer. The vehicle was not clear. Tobacco were on the seats, center console , door handle, dish board and on the floor. Anywhere you look in the cab of the vehicle there were tobacco. Especially now because of Covid 19. We all should practice good hygiene

wasan C. 
Rating:
5.0

Customer did not leave a comment.

Troy N. 
Rating:
5.0

Customer did not leave a comment.

Bryant A. 
Rating:
5.0

No comment at this time.

Manning M. 
Rating:
5.0

The staff was helpful the equipment was in good working order and checking in was really easy. The return was equally as easy and convenient.

Stanley W. 
Rating:
5.0

First time renting from this location. But will definitely not be my last. This will now be my preferred location. Service was awesome. From arrival, checkout to hooking up trailer to unhooking when I returned. Great great great. Thank you

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

Peyton J. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Staff member who helped me was excellent! Went out of his way to make sure my rental experience was as good as it could be.

James F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
3.0

Was called after I dropped the vehicle off and told it was damaged. I asked if I could be sent a picture of the damage and the original inspection picture as I had driven less than 40 miles, haven't been in any kind of accident, driven through gravel, etc. Employee told me she could send the pictures and would call me back. Instead I get a bill with $150 damage fee. Cool.

aro B. 
Rating:
5.0

This is the second time I have been switched to a location further from my original choice. This results in a additional cost to me of between 12 and 20 dollars each time.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Deangelo B. 
Rating:
5.0

everyone was great

BYRON H. 
Rating:
5.0

Thank you for your great service!!!!

Sheri K. 
Rating:
4.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

U-Haul corporate needs to take additional steps to ensure that equipment like appliance dollies are available when reserved. No one requests this equipment just to have it, it's reserved because the renter needs it. There's no substitute that will work. No U-Haul location in Huntsville had one so I had to waste an hour and a half driving to a Home Depot Tool Rental desk just to rent and return a dolly.

STEVEN T. 
Rating:
3.0

When I walked in to get my truck the gentle man at the counter servicing me literally watched me walk in and decided to walk-off. As far as service goes, I was very upset when told the items I booked online were not available???

Kyla P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The trailer leaked and my mattresses are soaking wet.

JONATHON C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Everything was great! The two men working had great attitudes and seem to enjoy their jobs. I would definitely recommend U-haul on Governors simply because of the outstanding customer service.

Sakeenah B. 
Rating:
4.0

Have the truck gas tank level on full rather than 1/4 full.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Everything was great, super easy pickup and drop off. Staff was friendly and prompt.

KENNETH E. 
Rating:
3.0

Why Uhaul charge a cleaning fee from a customer whom ever return a car and the car is not clean or wash at all and smell and a very strong cigarette order smell to. There should be a policy of no smoking in rental vehicles like others rental company. Uhaul should start notify all customer there will be a $50 fee charged. Also in the sights of others customers health who can't be around smoke. Especially during covid still going on. We or any other customers should be able to leave the rental place on time and not loose an hours of rental due to car not ready for pick up. Then have to return the rental car on time of booking and be late to our job because of it. You should not promised a customer something and then try not to keep that promised and get upset at customer about it. I get it your frustrated, short handed with employees or not have enough help and or having a bad day. Uhaul owner should be sending 1-2 employees from another stores to help which ever store short handed. I always return my rental clean, smell better and gas is where it need to be ready for the next customer with no stress on you all. Other then this issues, everything else's is great. We also informed the supervisor and or manager the first time in long time we rented that we are looking forward to rent truck here every months.

SUSAN T. 
Rating:
5.0

Nothing,our experience was best ever.

Khaled B. 
Rating:
5.0

Clean the windshield

Richard M. 
Rating:
5.0

The workers at this location deserve a raise. Extremely friendly and informative

Adam V. 
Rating:
5.0

Make sure vehicle is maintained ! Vehicle tan hot ! Had to put two gallons of antifreeze in truck ! Was not reimbursed ????

HOWARD T. 
Rating:
5.0

Heath was phenomenal! Every company needs great and knowledgeable staff like him! Highly recommend he be recognized for his excellent client service.

ANDRE H. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Super easy to return the trailer - the helper was so nice and friendly!

Keun L. 
Rating:
3.0

The drop box for the key to the uhaul is very hard to find. There should be more signs indicating where the key dropoff box is located.

Kyle Y. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Excellent and very expeditious service. I dropped the trailer at return and the tech finished up the paperwork. Took less than 5 minutes to return it. Best UHaul service I have ever experienced.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Love the guys at this location they are great hate going anywhere else

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Chris runs a phenomenal store! Never any issues when I rent from this location

Paul M. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

I have used this location multiple times and they have never disappointed my family.

Knud F. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Chris Holman was a great representative!! He did awesome assisting me through my transaction when dropping my rental off. Will come back to that location next time I need another rental!!

Jessica D. 
Rating:
2.0

I am a medical sales representative that works in the operating room. After I picked up my truck (which - by the way. there were so many issues with the truck that picking it up was incredibly exhaustive and frustrating process), I got called back to surgery because of an emergent surgery. So, I drove it to the hospital, and I supported a 2 1/2 hour procedure. When I got done, I drove back to UHaul & explained what happened. There were only FIVE miles driven on the odometer, but the guy charged me $38 anyway. I have to say that UHaul had an opportunity to “do the right thing”, and they failed miserably. I will NEVER go back to this UHaul.

Jason I. 
Rating:
5.0

All aspects here were excellent.

WAYNE F. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

very courteous and professional

Billy D. 
Rating:
5.0

The Staff was great. Hard working guys.

Donald T. 
Rating:
4.0

Customer did not leave a comment.

PORSHE C. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Shanequa B. 
Rating:
5.0

Service was exceptional

William E. 
Rating:
3.0

Customer did not leave a comment.

STARRETT A. 
Rating:
5.0

Customer did not leave a comment.

Toshiya A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE A. 
Rating:
5.0

Excellent customer service. Believe I had Robert, made sure to get everything squared away and explained. Deserves a raise

Weston A. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Marcia M.  |  Overall Experience 
Rating:
5.0

The guys were very helpful and courteous.

Keith R.  |  Overall Experience 
Rating:
5.0

The service was excellent! The staff were outstanding.! I am impressed.

Lanny W.  |  Overall Experience 
Rating:
5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Silas W.  |  Overall Experience 
Rating:
1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

JIMI M.  |  Overall Experience 
Rating:
5.0

Thank you!

MARK V.  |  Overall Experience 
Rating:
5.0

This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

kelly s.  |  Overall Experience 
No reviews have been submitted for this location.

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