Customer Reviews for U-Haul at Governors Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Governors Dr

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Lee A. on

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Customer did not leave a comment.

Eric F. on

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Training agents on smiling and welcoming customers.

Larry T. on

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Was sent to this location as I was told that they had a 10ft truck available. Someone came in and rented the 10ft as I was on my way. Clerk said other uhaul should have reserved it for me, and I would have got the 10ft. Clerk was very nice, and let me have the 15ft for the 10ft price (only needed it to get a fridge off of CList). Clerk was excellent, and hope management recognizes him for his great customer service.

Paul E. on

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Everything went well.

Robert C. on

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Carolyn W. on

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Everyone was great. Very helpful. Thank you very much. I will come back again.

heather W. on

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Great customer service

Terence C. on

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Excellent Customer Service

jim B. on

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Cassandra H. on

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Actually clean the vehicle prior to dispatching it to a customer.

Mark R. on

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Melinda S. on

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Matthew M. on

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Perry R. on

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Good quistion

Debra P. on

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It was raining, the truck was leaking directly onto my lap. My pants was soaked. I showed the video to the sales clerk. He thanked me for pointing it out to him! Are you F*cking kidding me?! Not an apology and we'll take 10 percent off your future lease or anything! Never again!!

FITZGERALD G. on

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Mitchell B. on

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This was my first time using this location. It has a very professional appearance and friendly staff. I will use them again.

Mark H. on

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Lucinda M. on

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Ernest H. on

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Very knowledgeable and helpful. Had the full range of boxes, supplies, and other items that might be needed.

Robert C. on

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I recommend providing more detail on inside dimensions of the trucks. The 15 ft truck is advertised as 15 ft length inside the cargo bay, however, being true overall, 3 feet of that is the overhead bin toward the front. I had to revise my loading plans at the house. Also the dolly that is attached to the inside of the cargo bay takes up some room. Had to work around it. Wasn't aware of that until I rented. Otherwise all went very well. The personnel at the Governors Dr location understood the processes very well and were very professional and helpful.

Michael R. on

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The guy working was wonderful and deserves 5 stars but the mileage rate plus filling it up with gas is a scam.

Park M. on

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Ronald L. on

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I was not given a contract. I was not able to select a drop off location. The trailer was banged up and sting was left inside the unit. The attendant was not personal and did not look at me once. I had to call to schedule a new drop off location once I got to my destination

Thomas J. on

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Jeff C. on

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We originally had scheduled a pickup at another location and got there and they told us we had to go to Governors Drive location. Not good.

Sarah F. on

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Andrew T. on

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Robyn B. on

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Deborah A. on

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Clean up trucks inside Stop charging fake fees and stop smelling like alcohol. The breath is terrible

Wayne R. on

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John F. on

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Friendly, honest, and helpful. Plus great hours.

David M. on

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Have all of your staff be as professional and nice as the guy that helped me.

Gerrot J. on

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Matthew C. on

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The people were nice, and said they definitely could noticed there was a leak in the U-Haul. It was unfortunate I had two bad experiences with my drive from Atlanta to Huntsville. I did not fill up the truck with Gas, because I was frustrated with how the truck was treating me throughout the day.

Scott P. on

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Ross S. on

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Hugo G. on

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Jaymie P. on

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Quick and easy. Justin had me processed and in a truck within 5 minutes and I did not have a reservation.

Amber T. on

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There was a pretty decent sized hole in the ceiling of the trailer so alot of my items got soaked and damaged from driving through a storm. Reverse on the truck wouldnt work and kept shutting the truck off when you would try to use it. It took over an hour to even get the keys from the night box because nothing was working. Every time we turned the truck off we would have to have someone jump start it. This was literally a NIGHTMARE. I have used uhaul quite a bit, but this was a first for me and im pretty upset about my entire experience.

Greg F. on

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Peggy C. on

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Jason H. on

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Kristen M. on

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Kenneth P. on

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Jazmine R. on

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Christopher M. on

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Make sure the guy checking the equipment in when you return is as nice and helpful as the guy is when you are paying for and renting the equipment.

Demtrius T. on

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Precious B. on

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Terrible experience !

Thomas B. on

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Michael M. on

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Sharon M. on

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Ronald W. on

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Erich C. on

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Edwin S. on

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The truck that was given to me to drive had 5% oil left in the truck. I had to move out of town and anything could have happened as I drove thru the mountains at night while it was raining. I get that it’s a rental place but you guys have to do better with maintenance on your vehicles.

Charles H. on

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Brian W. on

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kenta T. on

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Customer service was great. Continue to provide good service.

Teresa M. on

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Allow me to choose drop off location without limitations. If I need to pick up at a specific location, have a hiker to get it there.

Simon E. on

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Billy Lynn K. on

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This truck was the cleanest I've ever used. The staff was super nice and very professional and I'd recommend this site for ALL in the Huntsville, AL area. Thank you for such great service.

Lakesha W. on

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Kevin L. on

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I made a reservation at a location close to my home specifically because it was close and I only needed to move a piano a short distance. The afternoon before my reservation was changed to a different location across town increasing the mileage and gas usage (which are an added charge). It was too late to make other arrangements forcing me to pay more.

Christopher G. on

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Lane W. on

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The truck I rented was absolutely horrible. I’ve driven many UHAUL trucks and never have I had one that drive so poorly. The rental location is top notch but this truck shook me and jarred me at speeds over 40. Again the location is wonderful. It’s not their fault the truck was awful.

Janie S. on

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William C. on

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$20.00 after hours fee is a rip off

Charles B. on

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CHIN N. on

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He explained the procedure to us clearly. Thank you.

Sophia C. on

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linda P. on

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Very easy!

Johnathan M. on

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The service was fine

Kelly W. on

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Janice H. on

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Chris the manager was very knowledgeable. His assistant took care of everything promptly. I highly recommend this U-Haul dealership.

Brian L. on

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Friendly service and had the products I needed with short lead time.

Freya E. on

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Quick! Seamless turn in. Great facility.

David S. on

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Nickeia M. on

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The lady that made reservations was so nice and friendly. I truly appreciate her and wish I wrote her name down. She was a winner. Now for the two guys that were there that night if pick were awful, not friendly and show no concern. I have never been treated like that and I use Uhaul often. Please if you could track the lady down let her know lunch is on me. Thanks a million

Brian P. on

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Ryan M. on

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An employee recommended and installed an incorrect ball hitch for my vehicle. After loading up the trailer the trailer dragged on the ground. Luckily I was able to borrow a hitch that was slightly better from my father in law and still depart on time. Once in town at my drop off location the slightly better hitch was still too low to get into my storage unit so I bought a new hitch again, at my drop off location who recommended the perfect hitch for my trailer.

Kaira J. on

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joann L. on

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was very easy to work with and had everything ready for us to go when we got there.

curtis D. on

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I was "allowed" like 90 miles that were included, that wasn't even enough to get me to the drop off location. Not sure if I got charged for more miles, but it just seemed odd.

Rainer Y. on

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Very helpful

Melvin B. on

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Refunded my overcharge.

Cary H. on

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Lawrence W. on

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The appliance dolly needed repair. The rolling belts were worn and non functional

Angela W. on

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No comments regarding improvements. The young lady that assisted us was very cordial and knowledgeable of the process. Agreements and responsibilities were thoroughly explained.

Todd H. on

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Everyone involved was very helpful.

Shawn G. on

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Taylor T. on

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Elizabeth L. on

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The location wreaks so strongly of smoke you barely stand to be in the store. Even though I had a mobile check-in - I had to stand in line.

Sharla T. on

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David C. on

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Charles M. on

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Donna S. on

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Great job

Raymond H. on

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I was originally supposed to pick up in Madison, AL, but the moving pads I reserved and were essential to my move were not with the truck. I was forced to leave my moving crew for hours while I across town to Huntsville to get my truck. The customer service personnel offered no compensation for this. This was the second long haul move from Madison (the other in August) where I spent hours making up for U-Haul's shortcomings. I was pleasant during the first set of issues, but this one was money out of my pocket and there was no offer to make the issue better. This is the last time I use U-Haul. By the way I have two more moves coming up in the next three weeks.

donald M. on

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Evan worked with us to find the right support.

David E. on

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David R. on

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We rent from them 6-8 times a year. Always a pleasure to rent from these guys!

Marcia M. on

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Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Keith R. on

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The guys were very helpful and courteous.

Lanny W. on

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The service was excellent! The staff were outstanding.! I am impressed.

Silas W. on

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Chris was really helpful after some miscommunication with U-Haul Customer Service.

JIMI M. on

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Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

MARK V. on

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Thank you!

kelly s. on

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This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.