Customer Reviews for U-Haul at Governors Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Governors Dr

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Barry S.
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Customer did not leave a comment.

DANIEL W.
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Inside of the truck was very dirty and had to be swept out before I wanted to place anything in it. The truck only had a 1/4 tank of fuel when picked up, doesn't get you very far before you need to add gas.

Megan C.
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Nothing! The customer service was professional and efficient. There was absolutely no complaints.

Seth T.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

Albert K.
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Good job

Michael O.
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Customer did not leave a comment.

Kenneth O.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Robert H.
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same

Elizabeth S.
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Efficient check-in and check-out. Reasonable cost and clean equipment.

Rosemarie B.
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It was fine but I felt uncomfortable checking for damage by myself and uploading photos

Melody A.
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The employees were friendly and helpful, but the site is small and there's not a lot of room for many trucks.

Misty A.
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Customer did not leave a comment.

Lori D.
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Customer did not leave a comment.

VICKIE M.
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Customer did not leave a comment.

JOHN C.
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Customer did not leave a comment.

Shirley W.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

Jequanda M.
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No comment since there was not much interaction.

VERLE Z.
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Could not ask for better service!! Great people!! Highly recommend.

Roger B.
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Quick return!! Liked it!

JOHN D.
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The vehicle was not maintained very well to say the least. Tires were bald on the outside and not balanced. Driving above 45 MPH was a chore and made for an extremely uncomfortable ride. The whole vehicle was a fight to drive and the violent shaking around 50 MPH was enough to make boxes shift in transit. The “moms attic” should have been called a “moms swimming pool” as everything up there got soaked and caused water damage to items. In short, the people working there were nice and polite but for being in a business where your vehicles shape are key, they failed in my book.

Austin B.
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The guys at the Governors Drive, Huntsville Alabama location are always great and helpful. Very easy to deal with and are very professional yet still have a sense of humor. Go out of my way to use that location.

Stanley B.
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Customer did not leave a comment.

Angela C.
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Make sure the equipment is decent. I was driving a long distance so this truck was unacceptable for a trip this long. I also was told I would receive a refund of 25.00 if I swept the truck. Well Chris at Governors said this was not true. If I cleaned it which I did I would not be charged more money. Well for what I paid for this raggedy truck it should be included.

Benjamin D.
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Customer did not leave a comment.

JAMES B.
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Customer did not leave a comment.

SELBY A.
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Your employee(s) were not very helpful. Did not hook it up for me, nor tell me anything I should be aware of. Guess he assumed I knew what I was doing, he did watch me hook it up. Did not tell me about msg sent to ok the equipment so when I opened it, it had already expired. One of the videos I was sent about hooking and loading did not play because it was "private"

Robert C.
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There was no dolly in the truck as requested. Had to drive back to the store. Also the truck barely moved. I deserve a refund for time and milage.

MICHAEL F.
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Excellent rental

Cindy P.
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Customer did not leave a comment.

Sarah P.
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none of the employees were wearing masks

Benjamin D.
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Trying to find a drop off location was extremely difficult. The website did not work when trying to drop off after hours. I spent more time on hold than trying to find somewhere to drop the trailer off.

Michael I.
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1st drop off point should be closed rude personal not helpful at all

tim P.
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Everything was fine.

EARL C.
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Moving is stressful but the location was easy to find, the staff were helpful and friendly. So stress free and nice to have knowledge and great customer service with all questions and needs readily answered.

CONAN E.
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Customer did not leave a comment.

Janiece W.
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Customer did not leave a comment.

Jim B.
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I got to their Jordan Lane in Huntsville, AL and the location was locked and no one there at 12:45 in the afternoon. I called Uhaul and they suggested someone would come in a while from a different location if I would wait. Unacceptable! FIRST, I had to drive by a very clean center in Madison, Alabama which was very close to where I moved. He said I should not return it there due to Uhaul would charge me a fee. I had to take the truck to a third place to turn it in. The third place was the Governor's Drive location. They were nice and efficient.

Michael H.
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Customer did not leave a comment.

Allyson R.
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Great store!

JUAN A.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Walt M.
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Customer did not leave a comment.

Stephen H.
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Nothing that I can think of.

Anita H.
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Great Service!

Roger S.
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Customer did not leave a comment.

Russell B.
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The staff at Governors Drive is the best! This location is the only one in the area that I like to use.

DAVID J.
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The vehicle was dirty, and smelled like pot smoke. The vehicle needs wipers.

Andy M.
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Customer did not leave a comment.

KEVIN M.
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Customer did not leave a comment.

Jennifer N.
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Customer did not leave a comment.

Jesus L.
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Customer did not leave a comment.

SCOTT S.
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Customer did not leave a comment.

Lesley O.
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People are friendly and helpful

Doyle E.
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Customer did not leave a comment.

LAYNA C.
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Customer did not leave a comment.

Vickie M.
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Customer did not leave a comment.

Willie F.
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Nothing uts ok

JAMES H.
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Great service!

RANDALL M.
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Customer did not leave a comment.

JIMMY T.
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Customer did not leave a comment.

WILLIAM W.
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Customer did not leave a comment.

Laurence G.
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Customer did not leave a comment.

DENNIS S.
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Again, excellent customer service. Was onsite less than 10 minutes at check in.

Clyde P.
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Customer did not leave a comment.

Randall C.
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Customer did not leave a comment.

GWENDOLYN D.
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Customer did not leave a comment.

James E.
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Fix the loose steering on the trucks. If you're going to require customers to wear masks then how about having employees where them as well...

CYNTHIA J.
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It was quick and easy! Thank you!

Robert F.
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Customer did not leave a comment.

David F.
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Can't think of one thing. Excellent customer service. A+++

Lori H.
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Customer did not leave a comment.

DAVID R.
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Customer did not leave a comment.

Lisa E.
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We asked several times for the air pressure in the tire to be checked and were told ‘it looked right. On the road we bought a tire gauge. Tires ranged from 45 to 80 PSI and one tire was flat (towing the car). The truck was very dirty. We took pictures and cleaned/sanitized it

Joseph J.
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The service was quick, friendly and professional.

NATASHA T.
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Customer did not leave a comment.

LOUIS L.
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Customer did not leave a comment.

Allan S.
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Charge d twice for gas as I had put gasoline in the truck as instructed by your manager and you charged again on the bill. Truck in need of maintenance to perform efficiently. Not a good experience and not recommended.

Dashore H.
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Bad brakes; bad steering;bad engine running on only 6 or seven cyclinders used excessive fuel and had no power. Should not be on the road. Site was severely understaffed.

Richard B.
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Customer did not leave a comment.

Lynda P.
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Customer did not leave a comment.

Brad H.
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Customer did not leave a comment.

Tiffany W.
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Customer did not leave a comment.

RONALD H.
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Customer did not leave a comment.

Tom S.
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it would be very helpful if this location showed up on a Google search of the area.It opens at 7 am. I waited around for the franchise stores to open at 9 am. I really needed to get the earliest start possible. This location also had a much better inventory. Someone should investigate why it doesn't appear on a Google search.

Alia W.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

Christopher K.
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Customer did not leave a comment.

Valerie B.
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I picked up the rental van with only 1/2 tank of gas.i had to stop and put gas in the van before moving my son into his dorm. I dropped the van off the same day . When I arrived to drop off the rental van. A customer service representative said as I handed him the keys. " We have an issue with you not filling the van back up upon returning ". And I informed him that when I picked the van up .It only had a 1/2 tank of gas. He then asked if i took a picture and I told him i did not. He still proceeds to charge me for something I didn't do. Mind you if I ever use this company again.I will take pictures .

Gabriel G.
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All was good/thanks for your friendly staff

Jim S.
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Customer did not leave a comment.

evan D.
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Customer did not leave a comment.

Mark W.
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Great experience. Quick check- in and return. Friendly and professional staff. Would definitely use them again.

JONATHAN C.
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Customer did not leave a comment.

YALONDA L.
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Customer did not leave a comment.

JOSEPH M.
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Brake release on truck hid by dash design, not your fault. Delay on lights turning off worried me. All around, good experience, for the move.

Steven F.
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Customer did not leave a comment.

EDDIE R.
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Customer did not leave a comment.

Marcia M. | Overall Experience |
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Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Keith R. | Overall Experience |
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The guys were very helpful and courteous.

Lanny W. | Overall Experience |
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The service was excellent! The staff were outstanding.! I am impressed.

Silas W. | Overall Experience |
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Chris was really helpful after some miscommunication with U-Haul Customer Service.

JIMI M. | Overall Experience |
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Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

MARK V. | Overall Experience |
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Thank you!

kelly s. | Overall Experience |
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This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

No reviews have been submitted for this location.

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