Customer Reviews for U-Haul at Governors Dr

4,828 reviews

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

(256) 533-6370

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Everything was great! The two men working had great attitudes and seem to enjoy their jobs. I would definitely recommend U-haul on Governors simply because of the outstanding customer service.

Sakeenah B. 
Rating:
4.0

Have the truck gas tank level on full rather than 1/4 full.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Everything was great, super easy pickup and drop off. Staff was friendly and prompt.

KENNETH E. 
Rating:
3.0

Why Uhaul charge a cleaning fee from a customer whom ever return a car and the car is not clean or wash at all and smell and a very strong cigarette order smell to. There should be a policy of no smoking in rental vehicles like others rental company. Uhaul should start notify all customer there will be a $50 fee charged. Also in the sights of others customers health who can't be around smoke. Especially during covid still going on. We or any other customers should be able to leave the rental place on time and not loose an hours of rental due to car not ready for pick up. Then have to return the rental car on time of booking and be late to our job because of it. You should not promised a customer something and then try not to keep that promised and get upset at customer about it. I get it your frustrated, short handed with employees or not have enough help and or having a bad day. Uhaul owner should be sending 1-2 employees from another stores to help which ever store short handed. I always return my rental clean, smell better and gas is where it need to be ready for the next customer with no stress on you all. Other then this issues, everything else's is great. We also informed the supervisor and or manager the first time in long time we rented that we are looking forward to rent truck here every months.

SUSAN T. 
Rating:
5.0

Nothing,our experience was best ever.

Khaled B. 
Rating:
5.0

Clean the windshield

Richard M. 
Rating:
5.0

The workers at this location deserve a raise. Extremely friendly and informative

Adam V. 
Rating:
5.0

Make sure vehicle is maintained ! Vehicle tan hot ! Had to put two gallons of antifreeze in truck ! Was not reimbursed ????

HOWARD T. 
Rating:
5.0

Heath was phenomenal! Every company needs great and knowledgeable staff like him! Highly recommend he be recognized for his excellent client service.

ANDRE H. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Super easy to return the trailer - the helper was so nice and friendly!

Keun L. 
Rating:
3.0

The drop box for the key to the uhaul is very hard to find. There should be more signs indicating where the key dropoff box is located.

Kyle Y. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Excellent and very expeditious service. I dropped the trailer at return and the tech finished up the paperwork. Took less than 5 minutes to return it. Best UHaul service I have ever experienced.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Love the guys at this location they are great hate going anywhere else

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Chris runs a phenomenal store! Never any issues when I rent from this location

Paul M. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

I have used this location multiple times and they have never disappointed my family.

Knud F. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Chris Holman was a great representative!! He did awesome assisting me through my transaction when dropping my rental off. Will come back to that location next time I need another rental!!

Jessica D. 
Rating:
2.0

I am a medical sales representative that works in the operating room. After I picked up my truck (which - by the way. there were so many issues with the truck that picking it up was incredibly exhaustive and frustrating process), I got called back to surgery because of an emergent surgery. So, I drove it to the hospital, and I supported a 2 1/2 hour procedure. When I got done, I drove back to UHaul & explained what happened. There were only FIVE miles driven on the odometer, but the guy charged me $38 anyway. I have to say that UHaul had an opportunity to “do the right thing”, and they failed miserably. I will NEVER go back to this UHaul.

Jason I. 
Rating:
5.0

All aspects here were excellent.

WAYNE F. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

very courteous and professional

Billy D. 
Rating:
5.0

The Staff was great. Hard working guys.

Donald T. 
Rating:
4.0

Customer did not leave a comment.

PORSHE C. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Shanequa B. 
Rating:
5.0

Service was exceptional

William E. 
Rating:
3.0

Customer did not leave a comment.

STARRETT A. 
Rating:
5.0

Customer did not leave a comment.

Toshiya A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE A. 
Rating:
5.0

Excellent customer service. Believe I had Robert, made sure to get everything squared away and explained. Deserves a raise

Weston A. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
5.0

This location cares about service. Very responsive to the customer and wiling to go the extra mile to make the rental pleasant. Keep doing what you're doing, you are my 1st choice when I need a rental!

Jesse B. 
Rating:
5.0

Great customer service

Gary Q. 
Rating:
5.0

Waited on immediately, young man was very nice!, drop off took maybe 5 min., Highly recommend U-Haul location!!

Craig B. 
Rating:
5.0

A+ all the way! The two gentlemen that helped me pick up and check in the trailer were helpful, knowledgeable, and professional.

Joseph L. 
Rating:
4.0

If you can have a non smoking rental trucks for customers that don't smoke or can't be around it due to health reasons or allergies. Beside that sanitize the rentals after every customer returned for the next customer pick up. Especially we all been dealing with covid this pass years. Overall my last truck rental was clean inside. But sill have a little of the cigarette smell. Start charging for smoking in the rental.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Staff were so helpful!! Will definitely use this location again.

Keitha M. 
Rating:
5.0

Customer did not leave a comment.

VIJAY P. 
Rating:
5.0

The entire experience was A+. From booking, to fast check out, to brand new equipment in the perfect size and quick check in. Wish every business was this efficient. Thank you!

LORI A. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
1.0

I was told I would only be charged for one day not two days. Bad customer service

George P. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

The location was fine and the folks there were great. The truck, however, was filthy. I wasn't paying attention when I picked up the truck and answered the online cleanliness. I responded to the interior cleanliness looking only at the cab. Once I got home and opened the back, it was filthy inside. LOTS of dirt on the floor as if potted plants fell over. Several screws, furniture parts, and dirty plastic utensils (someone ate in the truck?- gross). I had to clean all of that before using the truck. Not only should the previous customer be charged a cleaning fee, "I" should be given the fee for cleaning it!

John R. 
Rating:
5.0

Customer did not leave a comment.

Gary Q. 
Rating:
5.0

Customer did not leave a comment.

KELVIN D. 
Rating:
5.0

Best price and quick and easy service

MARIO V. 
Rating:
5.0

Great service. In & out quickly.

Thomas S. 
Rating:
5.0

Mark the steps a little more in the entrance, there tall and a little deceiving. Otherwise the place was great.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL I. 
Rating:
3.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Great service, great attitudes, great equipment!

Patrick Q. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

I do not know the name of the guy who helped us. He was an older gentleman in compared to the other guys that worked there. He was fantastic to work with! Our uhaul that we originally booked at a different location was never turned in and it seems everyone in Huntsville needed a uhaul the same day as us. This was frustrating of course because we had to move that day. The man who worked with us seemed to genuinely care about our situation and did everything in his power to help us. We ended up with a cargo van (it did the job but in several trips). Although we did not get the "solution" we had hoped for (not anyone's fault), he made the experience pleasant and we left happy. Thank you so much!

Gabrielle B. 
Rating:
1.0

Next time when a customer books equipment online. Give customer what he requested online and don't upcharge customer with new policy at the location. Customer had something brief to do and turned into a 400.00 dollar additional charge….that was not authorized by me.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

JOEY H. 
Rating:
5.0

Keep up the good work. Needed a quick turn on a trailer - and they met my requirement in short order. Right sized equipment on location, quick check out and subsequent check in. Equipment in excellent condition and performed beautifully.

Albert P. 
Rating:
3.0

Double check make sure trailer wire plug function and last time I pick up for auto transport the wire plug was cut itself. Next time see plug wire again and make sure its working and nothing damage.

Manning M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Vincent A. 
Rating:
4.0

Customer did not leave a comment.

Shatana D. 
Rating:
5.0

Customer did not leave a comment.

LaDetra J. 
Rating:
5.0

I have been rent from this store exclusively for a few years now and would never go anywhere else unless I had no other choice.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

G and C Tree Ser I. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Easy to work with and they did all they could to help us.

Robert H. 
Rating:
5.0

I have used Uhaul on several occasions these past few years and I always use this location even when others are more convenient. Excellent staff. I would recommend this location to anyone.

JEROME M. 
Rating:
5.0

Easy in/easy out when using app

David R. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

The folks that work at this location are very friendly and helpful! My preferred location to rent and buy supplies from

Joe S. 
Rating:
5.0

The guys were very friendly and helpful customer service was great!

Donna N. 
Rating:
2.0

Keep equipment in better condition and when customer identifies a problem take it seriously.

William S. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
4.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

The entire staff to include the lady I spoke to at the 1-800 number were professional and personable. Excellent experience!!!

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
3.0

Customer did not leave a comment.

dornetha H. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
3.0

Customer did not leave a comment.

Aliana L. 
Rating:
4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Marcia M.  |  Overall Experience 
Rating:
5.0

The guys were very helpful and courteous.

Keith R.  |  Overall Experience 
Rating:
5.0

The service was excellent! The staff were outstanding.! I am impressed.

Lanny W.  |  Overall Experience 
Rating:
5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Silas W.  |  Overall Experience 
Rating:
1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

JIMI M.  |  Overall Experience 
Rating:
5.0

Thank you!

MARK V.  |  Overall Experience 
Rating:
5.0

This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

kelly s.  |  Overall Experience 
No reviews have been submitted for this location.

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