Customer Reviews for U-Haul at Governors Dr

Rating:

5.0

The truck was very clean and super easy to pick-up and return. Overall, great service!

Rating:

5.0

The original location I was given is close on weekends and considering the area I was uncomfortable leaving the key in the drop off box. I prefer to hand the key to a person

Rating:

5.0

Customer service above and beyond. Marcus checked us back in and the young man (do not remember his name) was very quick and efficient. Their were several people waiting. We were in, hooked up and on our way in less than 15 min. Thank you

Rating:

5.0

Friendly people at U Haul on Governors Drive in Huntsville and very knowledgable.

Rating:

2.0

Unimpressed with employee. Slow, unfriendly, unhelpful. Will not ever use that location again.

Rating:

5.0

I use this location for trailer rentals four or five times a year. Dependable, helpful and friendly staff always greets me with a smile and gets me in and out in minutes. Never have an issue with the equipment and they have supplies when I need them. The website works well making rental, check-in and returns a breeze for me and them.

Rating:

5.0

Great Customer Service from both gentlemen.

Rating:

1.0

Billy Bell... knowledgeable and professional. He was who was helping me initially. Then..Store representative think his name is "Ronnie - working when I returned the truck. Unwilling to listen because I questioned the final payment on bill. Very rude .."I am supposed to be off....I'm getting ready to leave and close the store. Continued to talk very loud and aggressive. I asked to see mgr... He's not here . you can call him.. I called the store to talk with mgr.the same store representative continued to ask me my name I told him my name is not important I need to speak with the manager. He hung up on me. This lack of professionalism by this one individual is one that can directly impact a company bottom line. My daughter later call the store and spoke with a well spoken employee (Will) regarding the event that took place with my mother. I explained to him what took place. She also told him that he could share their conversation with the employee named Ronnie. Will provided her with Billy Bell's information. My mother would like to talk with someone about this horrible experience. Improve customer service by providing this employee with intensive customer service training. Continue to work with employee to become a respectful and customer focus employee. Please contact me

Rating:

2.0

It took almost 2 hours pickup the truck. No remdy was offered. The truck was dirty inside and out. I paid for two dozen blankets and was only given a dozen, with no refund for the ones I didn’t get. No winshield wipers for the truck either…Staff was nice, but didn’t make for all of the problems.

Rating:

3.0

I rented an appliance dolly. In the right side, the below was completely off of the roller and just hanging on there. Also, the right wheel fell off of the dolly as I was using it. There was no cotter pin securing the wheel to the dolly. I had to fix it before I could continue to use it.

Rating:

5.0

Equipment is always ready to go. Staff is always friendly and very helpful.

Rating:

3.0

Although the old buildings and the site location were not inviting, the staff was excellent and the turn in was very efficient.

Rating:

5.0

Very knowledgeable staff and friendly.

Rating:

5.0

The best U Haul facility in Huntsville. This is my go to place in the whole city and county. Fully manned with courteous and knowledgeable personnel.

Rating:

5.0

Great customer service with a knowledgeable staff

Rating:

5.0

We love this particular location for renting Uhaul's. The staff is always friendly, and the prices are reasonable. We originally looked online, and it said they did not have any available. Make sure you call to confirm, ends up they had plenty. This is the only Uhaul place in town I will use. Billy and Marcus really took care of us. They have easy and convenient drop off after hours if you finish up with the truck before the original drop off time. It was nice getting to sleep in a little after unloading quite a few times, and not having to worry about returning the truck at 8 the next morning. Highly recommend.

Rating:

5.0

T

Rating:

3.0

We reserved a truck online for one way. Your website allowed us to complete reservation online and gave us a destination to pick up the truck with a confirmation number. When we got to the location to pick up the truck they informed that they did not have any one way trucks. This apparently has happened to several people. This is very poor customer service. Your website should not allow you to complete your reservation if this is not going to be available. We had to have the truck so because we had no time to go anywhere else. We had to drive the truck to our destination and bring it back which cost us about $100 more in mileage. You should fix your website before you loose customers. Word of mouth spreads faster than anything. If I knew what I knew now I would always look for another option. Not a good way to conduct business. The gentleman at the pick up location we very nice and respectful, but their hands were tied as your system failed.

Rating:

5.0

As soon as I pull in, a person came Out and unhook the trailer. No time wasted. Good services.

Rating:

5.0

From Huntsville to Philly customer service gets 5 stars. The truck was extremely clean inside the cab and inside the bed.

Rating:

5.0

Running lights didnt work at night. We were pulled over by highway patrol. Had to use hazards the whole trip.

Rating:

5.0

Prorate price for early drop off

Rating:

5.0

The team U-Haul at Governors Dr was excellent! No complaints. Estimated time given for installation was spot on.

Rating:

5.0

Every time I need a trailer, I rent from here. Fast, friendly people with excellent well maintained equipment. Easy in and out, can’t ask for better.

Rating:

2.0

The truck was infested with roaches... The workers were not cooperating they wouldn't contact the general manager we bought the 15 dollar insurance they charged us for the 45 dollar insurance... It was all around a terrible experience.

Rating:

3.0

Understand and inspect the reservations for the day and ensure you have all appropriate rental equipment for the reserved customers. I reserved a truck and trailer; they had the truck, but accidentally gave me the wrong trailer. I had to travel across town to pick up the appropriate trailer. Other than that, the equipment worked great, and the people were friendly.

Rating:

2.0

I did a reservation online and the morning of my afternoon pickup someone switched the name on my account. I got a receipt and confirmation under my reservation for someone else. I asked the store to change it back to my name and they said to call the 800 number. This puts the mistake and issue back on the customer which is a bad business practice. I will not rent from this location again and now looking for other move operations or company in the future. Someone needs to fix this issue.

Rating:

5.0

Good rental experience. I will rent from this location in the future.

Rating:

4.0

Overall U-Haul rental experience was very good...only had 2 issues: I had to wait at the counter for someone to appear from the back to check me in. Second, the dolly that was provided was broken - still functional, but metal piece in the middle was broken and loose. The van that I rented was excellent!!

Rating:

5.0

Everything was great and as expected. Thank you for good service.

Rating:

5.0

I've never had a problem with the Governors drive location

Rating:

5.0

Engine light was on but it ran ok

Rating:

5.0

The young man who helped me did a great job

Rating:

5.0

Super easy to drop off, thank you!

Rating:

1.0

Everything was absolutely horrible, never ever will I do this again !

Rating:

5.0

This location keeps the in-town trucks with a full gas tank and has folks on site to help during business hours. Easy location to use for U-Haul. Great staff.

Rating:

1.0

Give the customer an overview of the equipment and not let customer rely on videos. Also, had to go back to location due to a strap not operating.

Rating:

5.0

Nothing, the staff were very helpful and listened to all concerns I had, then ensured it was done. I needed help flipping my tongue to a different height and the staff instantly offered to help. Beyond expectations.

Rating:

5.0

Service was top notch

Rating:

1.0

I selected the Governors location in Huntsville primarily due to their excellent reviews. I am not sure what happened with that level of care and customer service last Thursday. A young man with an interesting orientation about him assisted me that day. Outside of speaking in a tone that was unbelievably difficult to even understand what he was saying, the customer service approach was not in keeping with the spirit of other U-Haul experiences I have had. After we completed the inside portion, he asked me to meet him outside at the trailors and which time he began to hook the trailer up to my truck and was about to send me on my way,, when I asked if he was done - reply "yes", I said, how about those safety chains. An audible sound of disbelief echoed over Huntsville as he realized a big does of humility was in the process of being tabled. Ohhhh, claimed the young man! He hooked the safety chains up and I went on my way. Thank goodness U-Haul I was an experienced driver and lived with several trips around the sun to my credit. If this had been a more junior driver,, things could have gone really bad. U-Haul, you can do better than this. Everyone deserves a job - a chance to succeed, but we individually get to choose every day, what type of citizen we are going to be, how we are going to treat people, today!

Rating:

5.0

Service was fucking amazing !!! 12 stars!

Rating:

2.0

I just didn’t like the run around and when I checked in the equipment they were not friendly at all.

Rating:

1.0

I reserved a trailer for one way and this location gave me the wrong trailer. After loading the entire trailer up and ready to go I was informed I would have to come switch trailers if I wanted to do one way. Otherwise the trailer would have to be returned to the original site. The regional office was extremely rude in trying to handle this situation as we were first told it couldn't leave the State. We opted for returning the equipment instead of going through the hassle of removing a packed trailer and reloading it.

Rating:

5.0

Excellent staff and very efficient

Rating:

5.0

Went above and beyond to make my move smooth and as chaos free as possible. I appreciate these guys, super professional, super friendly. No notes!

Rating:

5.0

Can't think of a single thing that needs improved.

Rating:

3.0

I am not the person dropping off the truck and car-hauler in Huntsville, so I cannot provide accurate responses about the drop off location

Rating:

4.0

Nice guys, Had an issue with image uploads and they were able to advise.

Rating:

5.0

I will definitely use this location again. Billy was very polite and professional.

Rating:

5.0

Ty very much for a super reasonable price for the hourly rates also

Rating:

5.0

Keep up the good work

Rating:

5.0

Great employees checking me out this morning and again checking me back in this afternoon!! You guys are awesome!!!

Rating:

3.0

Equipment wasn't in beat shape mechanically nor cleaned from previous use. Customer service made up for it. Appeared to be only one person on duty at pick-up and drop-off. Had their hands full -- and customers had to wait probably longer than they wanted. But employees were courteous and did best they could considering the situation.

Rating:

5.0

Very prompt and helpful while returning the trailer.

Rating:

5.0

They always treat me right!

Rating:

5.0

Customer service was excellent; and the return process was simple and easy.

Rating:

5.0

Nothing. Continue to maintain and the next customer will be satisfied

Rating:

5.0

The selection was limited because I think everyone in Madison county was moving this weekend. I booked a trailer for 2 days and was talked through it very well and I don’t think I’ve ever actually understood the policies before. The man behind the counter, I think John (maybe), hooked it up and sent me on my way. On return day I ran 15 mins late and he called to check on me. It was pouring down rain and he helped me unhook it and was very patient with me otherwise. Cannot recommend this place enough.

Rating:

5.0

I rented a 6' x 12' trailer in Huntsville, AL. The minimum rental period was 5 days since I was traveling to Colorado, but I only needed it for two. There should be an allowance for turning in the trailer early.

Rating:

4.0

Clean and secure...can't ask for more than that.

Rating:

5.0

Staff was very professional & friendly & helpful.

Rating:

4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Rating:

5.0

The guys were very helpful and courteous.

Rating:

5.0

The service was excellent! The staff were outstanding.! I am impressed.

Rating:

5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Rating:

1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

Rating:

5.0

Thank you!