Customer Reviews for U-Haul at Governors Dr

4176 reviews

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

(256) 533-6370

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MALCOLM H. 
Rating:
2.0

Your employees there are very unprofessional. I had called my bank prior to showing up. They were busy and I used the call back option. They happened to call right as a started the transaction with uhaul. I told the attendant that I had to take that call. She rolled her eyes and start doing whatever on her phone. I told her that if she had anything else to do that she could just get back to me. She pointed at me and mouthed the word you. Anyway, when I returned the truck Brian asked me if I wanted a receipt. I told him I didn't want to go back in there. I didn't want to deal with female attendant. He said I don't need your attitude. I told him why I didn't want to go back but anyway, you have angry people killing your business. Chris was somewhat ok. But he's snappy as well. He saw me pull up. He asked if it was a return and I said yes. Before I could get it out he responded, you're going to clean the truck out right. Your whole staff just made things a little worse. I am a retired vet and the military moves a lot. So guess what I'm going to do. All my military friends on Facebook will get to explain to your employees where there money comes from. Yeah, the owner rights the check but we decide if you get our many. This may not help me but that's what we do. We look out for others.

AARON H. 
Rating:
4.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Everything with renting the van was fine - easy to pick up and arrange. Easy to drop off. My only complaint is that the previous renter of the van clearly smoked in it which was pretty gross. Other than that my uhaul experience was a breeze

Emily P. 
Rating:
1.0

The attendant was very rude and acted like we were bothering him by returning the Equiptment. The brakes started squealing when being applied during our trip but he wouldn't give me the time or opportunity to advise him about the issue.

Ricky Y. 
Rating:
5.0

Professional an friendly service. They even hook up your trailer. An un hook. Great for me because I had on my dress close for work. Thanks again for being the best part of Uhaul.

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Nothing to fix.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

CANDACE C. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
4.0

Better computer maintenance. Printer was down.

DENZLE N. 
Rating:
5.0

Brian and Chris were outstanding. They are the epitome of aprofessionalism. Exceptional experience. I because of my job had to move. Quite often. I always tried to use U-haul. This is the best U-Haul I've ever had to deal with. Corporate should commend the above for Professionalism, courteous, smart, and outstanding representatives of the company and what it stands for. It was a pleasure meeting and conducting business with them.

terry L. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

LINDA L. 
Rating:
5.0

Everything was amazing

Lakeisha S. 
Rating:
3.0

Customer did not leave a comment.

KASHAWNNA W. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Great customer service. One guy hooked up the trailer for me and made sure the lights all worked. When I got back another guy unhook everything. Will definitely be back. Thanks

William S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
4.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Always have a great experience at this location

CARLO F. 
Rating:
5.0

Great service,

ROBERT B. 
Rating:
5.0

Everything was perfect, as always!

MICHAEL K. 
Rating:
1.0

The person at the desk charged me twice which put a hold on my card twice of 250 dollars I had to get a storage couldn't get my storage until the next 3 days because if his inconvenience! He did not try to help me in no way just kept rushing me for the truck and chaging me for the inconvenience which was clearly his fault he tried every which way not to be blamed and I do not like that he played with my life and my belongings could've been in a worse situation LOSING EVERYTHING I HAVE because of him. The younger white guy is TRASH!! FIRE HIM!! Never want to see his face again nor does anybody need to do business with him because he will mess you over and BLAME YOU!

Amber H. 
Rating:
5.0

Chris and Brandon are super awesome! I wouldn't go anywhere else for uhaul but them!

SAMANTHA H. 
Rating:
1.0

Uhaul was extremely dirty on the inside. Someone's drink was splashed and dried all over the windshield, interior was dirty, food and crumbs everywhere. There were a pair of flip flops under the seat and eye liner and food on the dash board. I took pictures just incase there was a issue.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Very knowledgeable concerning trailer there and other locations to Accommodate my needs.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

When I rented this trailer it was clear that it was a one way rental. When I dropped the trailer off in Andalusia,AL. The wrong drop off turned up. If you have charged my credit card with this charge I contest it. It is a non approved charge and will be challenged.

William B. 
Rating:
3.0

Disappointed on time frame the truck was returned at. 6 pn not 7 am and felt i was charged to much..

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

JD S. 
Rating:
1.0

The people at the location. No good

AVA R. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

OK truck for short in town moves. I didn't appreciate the contract reading full when it was at 7/8 and the mileage being off which would have cost me extra. Easy fix with the app after inside dispatch. I tried to do the self dispatch but the app couldn't locate my GPS signal (which seems to be a common complaint). No problem returning truck via app. Staff was friendly. I know they're drug through mud for bad reviews so 5 stars, give'em a raise.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Dink T. 
Rating:
5.0

I always have awesome customer service at the U-Haul at Governors location. The team at this location are second to non!!! I highly recommend this location to everyone needing to rent a moving vehicle!!!

FRANKLIN F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

TAMEKO S. 
Rating:
5.0

Na

Joseph K. 
Rating:
1.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Nothing really needs improvement I have rented 2 times past month and they helped me to the fullest even was acceptable to me being disabled and cant wear a mask ...... uhaul is the bomb for that and ty made me feel even better about renting from yall

Michael T. 
Rating:
5.0

Good service and friendly people

rodney P. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
3.0

They rented a truck to us with a check engine light on. The guy knew about it and said it was okay to rent. The issue dealt with some sort of leak. I didn't trust that truck. This was our first experience with UHual. I asked for a different truck and he didn't hesitate to change the truck. I was happy about that. I felt bad for him because when I returned the truck a telephone customer was obviously beyond rude to him. He handled the call quite well! I know from my experience telephone customers can be very trying.

ANGELA A. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

BLONNIE E. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS E. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE J. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD M. 
Rating:
5.0

Customer did not leave a comment.

Shelbey N. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Great customer service at this location. Very well satisfied with this experience. Will use again this next weekend. Thank you so much to the guys at this location.

Lisa H. 
Rating:
5.0

Keep up the great customer service!

Chris T. 
Rating:
1.0

Vehicle had multiple areas damaged pretty heavily. Was charged a ridiculous cleaning fee for some dirt on the outside of the vehicle.

JENNIFER R. 
Rating:
2.0

The signals stopped working they gave me a old truck I'm guessing

DEMETRIC P. 
Rating:
5.0

Timely service. Convenient. Good equipment. Great job!

Matthew C. 
Rating:
5.0

Quick and friendly

Wade J. 
Rating:
5.0

Everything about the process went smoothly and great!

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

They where very helpful and the equipment was very clean

NATALIE S. 
Rating:
1.0

NOT GIVE CONFIRMATIONS THAT DON'T CONFIRM ANYTHING!

Errol P. 
Rating:
2.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
5.0

Super nice folks to work with. Quick in and out.

LANCE C. 
Rating:
5.0

Nothing except that ramp was short and steep

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

FLOYD K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Thanks for be understanding.

MELIA E. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

I didn't drop the truck off at this location. I picked up the replacement truck here.

Tommie N. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Great staff, everyone at the location was very informative and helpful. Did not have to wait any amount of time was helped right when I walked in both on pick up and return.

ZACHARY K. 
Rating:
5.0

Customer did not leave a comment.

Kadri P. 
Rating:
5.0

Customer did not leave a comment.

Brbara M. 
Rating:
5.0

Customer did not leave a comment.

MATHILDA G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Anndrea G. 
Rating:
1.0

I made a reservation at closest my location, and was moved for a new location so far. I have to pay for more miles.

CLEBER P. 
Rating:
1.0

The attendant's were OK but they should have honored their guarantee of 50.00 for not having the truck ready at the reserved time and they didn't. I figured they'd screw me out of it and they did.

THOMAS S. 
Rating:
2.0

I drove this vehicle only 22 miles and when I filled the tank prior to returning I put close to 10 gallons in the vehicle. The tank was obviously not full when I picked it up as they indicated. The person at the counter blew it off saying he had customers to wait on and would email me a receipt. Wouldn't recommend this location.

James A. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
2.0

Not over charge and make sure your trucks are driveable without risk to customer.

CRYSTAL W. 
Rating:
4.0

The experience would have been better if personnel were all consistently wearing masks when around customers. They were not. One Uhaul employee was consistently NOT wearing a mask inside or out and this made us extremely nervous because some of our family members are at high risk for death from COVID-19. Clearly the health and safety of customers is not top priority at Uhaul.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Marcia M.  |  Overall Experience 
Rating:
5.0

The guys were very helpful and courteous.

Keith R.  |  Overall Experience 
Rating:
5.0

The service was excellent! The staff were outstanding.! I am impressed.

Lanny W.  |  Overall Experience 
Rating:
5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Silas W.  |  Overall Experience 
Rating:
1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

JIMI M.  |  Overall Experience 
Rating:
5.0

Thank you!

MARK V.  |  Overall Experience 
Rating:
5.0

This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

kelly s.  |  Overall Experience 
No reviews have been submitted for this location.

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