Customer Reviews for U-Haul at I-225 & Colfax

2,196 reviews

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Great service ,friendly staff on separate days, made it quick and easy and will definitely use again thanks for your help.

JOSE G. 
Rating:
5.0

Nothing everything was wonderful!!

ALICE R. 
Rating:
5.0

Customer did not leave a comment.

Allyssia C. 
Rating:
1.0

Make sure your players know what they're talking about make sure your employees are giving out the right information train your employees

LIONELL B. 
Rating:
5.0

Customer did not leave a comment.

Midra H. 
Rating:
2.0

The 830 Wadsworth location is not good. Nobody showed up and there and there were 6 people waiting for service. I had movers waiting and it costed extra thanks to the delay. The guy from Alabama I talked to on the phone was very helpful and salvaged my day. He turned me on to the I-225 and Colfax location and they rocked it! 2 thumbs down for Wadsworth and 17 Thumbs up for Colfax and the guy on the phone!!!

Darce J. 
Rating:
5.0

Customer did not leave a comment.

Sheldon J. 
Rating:
4.0

Customer did not leave a comment.

Billie M. 
Rating:
3.0

Not an issue with this location but with U-Haul in general. I had booked a 26' truck a month before I needed it. A few days before I was to pick up my reservation, I was told the only 26' truck available was not at my selected pickup location but 60 miles away. They were able to find me a 20' truck at the same location I initially selected so I accepted that change. The day of my reservation, I received a call 2 hours before I was to pick up the vehicle stating the 20' truck is no longer available because the previous renter decided to take it to Kansas. They offered a 15' truck with a trailer which was not acceptable to me. I was able to find a 20' truck at the location above but it was different than my initial location and it was an in town vs one way which I had originally selected so it cost me more money than I was initially quoted for my 26' rental. Overall very displeased with how they handled my rental and tried to downgrade me twice. Especially calling 2 hours before I needed the truck making me scramble to find one. Not professional or customer friendly in the slightest.

Adam C. 
Rating:
5.0

Friendly atmosphere

Leroy F. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Sergio E. 
Rating:
1.0

The young man Derek was very rude and very unprofessional

David W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Cesar G. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Excellent service with equipment in great shape.

LEROY T. 
Rating:
1.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Arba R. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
4.0

Customer did not leave a comment.

Jeremy A. 
Rating:
1.0

The i70/ chambers location was lousy as well the guy who took my order was rude and obnoxious. Also he told me to return the vehicle to that i70 chambers location. But then when I get billed for not returning the uhaul rental at the correct location which was apparently the 225 colfax one. He tells me that it's my fault.

Jesse G. 
Rating:
5.0

Zane MVP.

WENDY N. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

DAIN S. 
Rating:
5.0

Nice easy check in check out.

Dean C. 
Rating:
5.0

Great experience

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

I would like to think the manager Deena and another Uhaul associate her friend I'm sorry I don't know his name but went above and beyond my expectations I was in a pinch to move out of state and I had a difficult one and she took the time to call her friend and he took his time to come over and help I'm very thankful and your blessed to have employees like oh and PS Dana has made it very pleasant nice to do business there thank you Dana PS Dana has made it very pleasant nice to do business there thank you Dana 💯

GREG S. 
Rating:
1.0

Employee did not give me a receipt upon drop off of trailer. He said he would email me a receipt. That was at 10AM two hours before it was due back. At 12 noon still no receipt. Spent one and a half hours waiting for representatives at two different numbers. Either representative resolved the issue of check in. Had to drive over 30 minutes back to the store to get it resolved. This was a very frustrating situation for me and am very angry I had go back to the store to resolve this. Your employees at the store were to blame and should be fired!

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Corin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Great manager service and knowledge

Tess C. 
Rating:
5.0

Dana i believe was her name, was amazing! So friendly and knowledgeable about the process, we really appreciated that.

Kayla M. 
Rating:
5.0

Make sure all light work on trailer prior to putting in the ready line. But otherwise a good experience this time

ROBERT H. 
Rating:
5.0

The young man Corey that helped us did absolutely amazing and wonderful summer service and I would go back to him as well as Dana the manager. Corey went above and beyond to make sure that everything was perfect and in order for us to we get our truck as well as return it. The store is just amazing I would go back to them a million times. Corey is one of the most well-mannered young men that I've dealt with in a customer service situation in a long time and I am very very appreciative of everything that he did and everything he will do in the future he's very very helpful.dana is also amazing as she will help you with anything you need she's there with a smiling face making sure everything runs correctly and she's just an amazing manager I would definitely recommend this location anybody that asks what the best location for U-Haul is

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR N. 
Rating:
5.0

Everyone at the location was very professional and went above and beyond to help

Kisha J. 
Rating:
5.0

Customer did not leave a comment.

Torrye R. 
Rating:
5.0

Quick & painless return in just a few minutes.

Mike H. 
Rating:
5.0

The staff was amazing !! They were so friendly and professional. Made my experience great ! I even scheduled for my next date i need a rental !! Thank u

Shelly B. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

Customer did not leave a comment.

Eonroyce Q. 
Rating:
3.0

Customer did not leave a comment.

ERIK J. 
Rating:
1.0

I returned the truck the same day I rented it and they charge me the next day or another day saying that I still had it Was supposed to receive an email about returning my money never got it still haven't received my money

John L. 
Rating:
5.0

I was shorted one moving blanket in one of the four bundles I rented

Steven S. 
Rating:
5.0

Great\service, pleasant staff

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
1.0

Stop overcharging people, stop being rude, get things done in a timely manner.

Cheyenne A. 
Rating:
4.0

Customer did not leave a comment.

samuel P. 
Rating:
4.0

Customer did not leave a comment.

Forrest T. 
Rating:
2.0

Manager is rude and unhelpful.

SENIA B. 
Rating:
5.0

Everything excellent

Jaime Y. 
Rating:
5.0

Dana and Tyler were great

Sumai T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Jonas M. 
Rating:
5.0

Nothing the lady who runs it should be promoted to president that's how good she was and I highly recommend everyone to her and if I know of any movers I'll definitely send them her way and a special thank you mam

Antone E. 
Rating:
4.0

Customer service was very good. Location was tight.

William T. 
Rating:
1.0

Act less like you hate everyone and your job, be more helpful and pleasant. Being miserable is true of most locations though.

BRITTANY B. 
Rating:
5.0

Customer did not leave a comment.

Hannah W. 
Rating:
3.0

Order placed on 7/24 for pickup 7/27. Specifically reserved pickup truck for my needs for the day. No pickup was there when I arrived, and a cargo van was substituted. My oversize furniture did not fit through the van openings, so instead of completing my move, it now will become a multi-day affair for which I will have to pay again, and take more time off to complete. Do not trust online rental process. Or that this site will follow through with your needs. It's worthless.

Alisha D. 
Rating:
4.0

Advise the customer where the window shield washer turn on is. Verify that the mirrors are set correctly before the customer leaves the lot. If these had been done- I would have given an excellent rating.

MARK C. 
Rating:
1.0

I waited 55 minutes to be checked in from my 8am appt. Only ONE employee helping and working! Employee really rude and acting like we there bothering her! When it is a service I am paying for.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Jae Won S. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

More parking space, the staff were friendly.

TED F. 
Rating:
2.0

Truck was not at location on my receipt. Had to pay another Uber to go to the location with my truck. Then they didn't have the dollies and sent me to another location. Also, my info uploaded the night before when I checked-in online and paid in advance was lost during the transaction and we had to start over. The truck was filthy and the windshield was so caked in bugs I could hardly see. The delays were significant and impacted our trip. Also, the truck does not accommodate tall people (6'6”) as the seats doesn't slide all the way back. Also the lack of any automatic feature (like door locks or side mirror adjustments is intolerable). Don't plan to use U-Haul again.

Bryan R. 
Rating:
3.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

General manager had a situation on her day off with a bad employee. The store did open late to no fault of her own but once it was opened up, she took very good care of us and got everything handled

Christopher C. 
Rating:
2.0

Ordered 17' truck, only 15' was available. Gas meter read lower than what app said, charged for extra gas

JOSHUA P. 
Rating:
3.0

Was supposed to have the truck for 24 hours & turns out it was only 12, probably will not be using uhaul again

RANDALL D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

FELICIA P. 
Rating:
4.0

Online booking was confusing. The pickup location in Yucaipa was out of business. I had to change my pickup location to Redlands CA.

JAIVEER R. 
Rating:
4.0

Customer did not leave a comment.

mary M. 
Rating:
3.0

No furniture pads provided even though paid for. App was difficult to use.

Rachel H. 
Rating:
5.0

The staff there is amazing very very helpful

TINA C. 
Rating:
1.0

When I got my uhaul the guy gave me the key and said match the key to the key fog and I was also charged an additional $84 for thing's I have no idea about was brought back with gas and on time so I don't know why I was charged very bad would not recommend to anyone because of that.

BILQIS S. 
Rating:
5.0

Dana, the general manager was very professional, efficient and a pleasure to work with. I will make this u-haul my preferred choice when I need a vehicle for special projects.

Shyvone P. 
Rating:
3.0

It took going to 4 different locations to find the truck we had reserved - this was two days before a cross country move. At the first locations, the employee clearly lied to us about the availability of a truck at the next location. It was NOT this colfax location that was the culprit but the Park Hill/ Buckley stations. Then, the first truck we tried reeked of weed.

ANTHONYJ S. 
Rating:
5.0

Well I had a rude awakening I. had found out that I have pneumonia.. I had been suffering for a few days. The csr were very. In tuned. To All the. Issues that was. M

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

karen B. 
Rating:
4.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Great experience, well ran shop. Thanks.

Matthew B. 
Rating:
5.0

The young lady that works there is just your best asset. She was very helpful and kind. Would very much recommend this location in a heartbeat.

Stephen J. 
Rating:
2.0

Need to be focus more in customer service.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

ERNEST Y. 
Rating:
3.0

Customer did not leave a comment.

DAMIAN B. 
Rating:
1.0

Your employee was lazy, rude and unfriendly. He did not help me at all and I wouldn't employ him, made the entire company look bad from the start. Your method of having us be forced to download your app to return vehicles is burdensome to the consumer but has to be done because your website is faulty and the return will not work in the browser. I know the settings were correct, I am IT. I returned the truck clean, undamaged and with more gas than necessary. The employee saw me and hopped in his car and didn't help me. It took an hour to finish the return and the keys were in the box and truck locked like I was instructed to do before the process and pictures are hard with a locked truck. I was charged $76 $68 $70 and $109 Was attempted multiple times. I also have authorizations. I have 3 different receipts. I have spent 93 min on the phone to be hung up on by the manager for no reason. I will NEVER USE UHAUL AGAIN. I am calling the BBB of the charges aren't reversed and stopped.

NADERA C. 
No reviews have been submitted for this location.

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