Customer Reviews for U-Haul at I-225 & Colfax

2,407 reviews

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Everything was great, no areas of improvement.

Irma S. 
Rating:
5.0

Customer service is very professional and the staff go beyond expectation.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

felipe D. 
Rating:
5.0

Customer did not leave a comment.

ROBINETTE W. 
Rating:
4.0

Equip the motorcycle trailer with higher speed rated tires.

Brian W. 
Rating:
5.0

Had an amazing experience would highly reccomend. Already left a review on google specifically for Jason who was an amazing help and very friendly guy

Francisco S. 
Rating:
5.0

The visor was a nuance. The steering column was loose, though probably an older vehicle. Ovar all was yet drivable. Thank You for all your help!

eonroyce Q. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Nyah K. 
Rating:
3.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

Connor V. 
Rating:
5.0

Customer did not leave a comment.

Traya D. 
Rating:
1.0

Got charge way over the amount, it should have been. Almost double the amount to use the U-haul. Crazy

Martin O. 
Rating:
4.0

Customer did not leave a comment.

helene P. 
Rating:
5.0

Great customer from the guys there even with the new guy!!

Desiree L. 
Rating:
5.0

Very easy to rent. Very nice and professional crew at this location.

Royce A. 
Rating:
5.0

Excelente

Juan H. 
Rating:
5.0

-

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
2.0

Literally, I felt like a joke. The customer service rep first stated they didn't have a truck to give me and then stated he would see what he could do even though I had already made the reservation. He gave me a hassle about returning some straps that I had purchased the day before. I told him it was fine not to worry about it. He then stated he seen the 10' truck come in and that he was going outside to check it in. He proceeded to go outside, when he came back inside he had his items as if he was ready to go. He then looks at his co worker and stated “hey im out.” His co worker tells him weren't you helping out this lady? He says yes but I got to go it's past 6 and proceeds to leave. The other rep who was much more pleasant assisted me with the transaction none the less I felt extremely disrespected and poor customer service for sure.

Jackie B. 
Rating:
5.0

They always gave me great service thanks so much

FRANCISCO G. 
Rating:
5.0

Thanks!

LITTLE F. 
Rating:
5.0

Just do what you are doing now friendly and nice that go along way with me and you guys recognize the customer and you guys keep it going but most important you guys keep been friendly and courtesy

Earnese S. 
Rating:
3.0

Be honest and transparent with what is being charged

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Grest service

nelson C. 
Rating:
2.0

Check in was amazing not sure of the gentleman‘s name that helped me but was very friendly and very helpful however when I brought the trailer back the person there who I checked in with was extremely rude and not helpful at all he very rudely told me to put the trailer back where I got it from and unhook it myself And then when he came over to check it told me I could just leave again very rudely it's too bad I rent a lot of stuff from you guys and generally have pretty good service but this person definitely needs some customer service pointers

Shannon P. 
Rating:
4.0

Friendly great customer service

German T. 
Rating:
5.0

Is there anyway I could get a copy of my receipt with what I was charged for. The customer service from the first gentleman was great, but when I returned my rental the second gentleman was not as attentive and I feel like I was over charged. I filled the rental to 1/4 like they told me to before returning it, I know I went over my estimated mileage, I called to let them know that I was going to use the rental for a bit longer than proposed. I was told that I would get a receipt emailed to me after, but did not get anything and I'm just looking to see what I got charged for, like I said I feel like I got over charged, but I could be wrong.

Jose V. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great customer service!

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda R. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Cashier was not helpful, did not give me my mattress cover I paid for.

Savannah P. 
Rating:
4.0

Customer did not leave a comment.

Imam G. 
Rating:
3.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

alisha B. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

When I need a truck, I ALWAYS use the Colfax Ave/I-225 location. (And I have used them 5 times in the past 6 months...on average...) Great staff. ALL of them.

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

renee S. 
Rating:
5.0

Customer did not leave a comment.

Simone T. 
Rating:
3.0

Stood around for a few minutes while the one person in the yard was helping someone else only to find out the manager was in the office and not helping anyone. Then walked right by me as she was leaving and didn't even acknowledge me.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jovita H. 
Rating:
5.0

Customer did not leave a comment.

Aleia M. 
Rating:
5.0

Customer did not leave a comment.

Charlie G. 
Rating:
4.0

Very helpful staff.

Paul B. 
Rating:
5.0

I have been renting from Colfax/ 225 for a while. Friendly staff and hard working. When they are short of staff they game face gets 💪. I love to see the staff under pressure. The team handle's it very well. I take my hat off to the young lady today. She did the thang (what I mean she showed up and showed out) Respect and all. Keep it going. Love the staff.

Alice P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Professional service, and courteous staff. Winning!

Gail M. 
Rating:
4.0

Customer did not leave a comment.

Kumar S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
2.0

One of the employees called me a day early claiming we were late for drop off and that she had a family waiting on our vehicle stating we were going to get charged another day for being late and $50 given to the displaced family. Turns out she was wrong and our contract agreement was for the following day so I freaked out unnecessarily and canceled plans to rush home and finish clearing out the truck. I checked the agreement a little later and called back and spoke to a friendly gentleman that re-checked my agreement and confirmed proper dates and all was well after that.

Daniel E. 
Rating:
5.0

Where I rented the truck from was very good. I had reserved a 26 ft truck Monday online for Saturday. When I went to pick it up they did not have my reservation. I had received a reservation confirmation from the website. So I called and they reserved a 20 foot truck for me for Sunday. That is the largest truck they had available. Because of that I had to make two trips so it cost me more in mileage and fuel. I waited till morning to return the truck because I did not trust your website.

nels J. 
Rating:
5.0

Customer did not leave a comment.

Vesta U. 
Rating:
5.0

Fast and easy

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Chea K. 
Rating:
5.0

Josiah from the Denver office was so much help. He needs to be recognized for his help in times of great stress for the customer. Thank you

DIANA N. 
Rating:
5.0

Never got my receipt. Need it

Troy D. 
Rating:
5.0

The attendant was friendly and helpful.

Jakob J. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

N/A

mary C. 
Rating:
1.0

I was told that I would get a refund on my U-Haul rental for returning it early and also a gas reimbursement yet I was charged an extra $17 after I was told I would be getting money back

James S. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
1.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

FELICIA W. 
Rating:
5.0

The staff was excellent. Can not speak highly enough of the gentleman that assisted me

Todd K. 
Rating:
4.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Very friendly and helpful. Van rented had lower mileage and was in good condition.

John M. 
Rating:
5.0

Customer did not leave a comment.

Skylar W. 
Rating:
5.0

Employee was extremely helpful making sure I had everything I needed and checking to make sure everything was put together correctly before I left the lot.

Lucas F. 
Rating:
5.0

Customer did not leave a comment.

bill D. 
Rating:
1.0

It took foreverrrrrrr to pick up and the counter person was quite rude. Then one of the other workers hit my truck in the parking lot as I was trying to leave and just walked off, luckily it only damaged his truck and not mine. Dropping it off was a clusterfuck too. Terrible experience!

Douglas G. 
Rating:
4.0

We got ripped off on a car rental from a slight scratch on the bumper so I was a little over cautious with the rental videotaping the whole thing and trying to do online denials of undamaged vehicle. I was unable to get it to work so I had to be satisfied with trusting the people there. No problem vehicle was returned as found all good.

Anthony P. 
Rating:
4.0

Corporate is the problem. Not this location.

Robert M. 
Rating:
1.0

Very bad customer service I rented a 10 truck for 3 hours and I didn't even have the truck for up to 3 hours and my account was charged again for one additional day.

John paul C. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Aisha H. 
Rating:
5.0

Customer did not leave a comment.

Luz H. 
Rating:
5.0

Customer did not leave a comment.

Evan M. 
Rating:
3.0

Check engine light was on. No indication from staff as to why. Person who checked us out was very rude.

Natalie G. 
Rating:
2.0

Check out was rude. She refused to take off the insurance because “I'll have to start your rental over the computer won't let me go back.” She continued the check out until the end when I repeated I didn't want the insurance and did not accept the projected sale. She had a long line, I get it, understaffed but basically told me to suck it up and pay the $10 because she didn't feel like taking the extra 45 seconds to fix it. When I repeated that when I booked online I declined the insurance and this was a charge that I did not factor into my budget for my project and basically she needed to remove it or I was leaving, she finally did remove it and it did add about 45 seconds on to the entire transaction. The drop off in the evening was pleasant, quick and the man was very friendly. The location is good near the highway but the park lot is difficult to enter and exit especially during busy times. Vehicle was very clean.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

Donn H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Tillman M. 
Rating:
2.0

My original location did not have the truck and stated we should have gotten a call...never did. Once getting to the new location picked up the truck drove to where we needed to move something only to find there was a lock on the door. Had to drive back to the store to get the lo k off. Rental was not extended. Very disappointing

Robert F. 
Rating:
5.0

Keep up the good work.

LEROY T. 
Rating:
1.0

The lady who helped me was Kelly and she was so rude, it was my first time with u haul and she just had a nasty attitude for no reason. Never going there again.

Kathleen L. 
Rating:
4.0

Stop trying to screw over customers with your bait-and-switch insurance. For the casual person clicking through to rent a truck, you purposefully hide the fact that your normal Safe Move insurance does not cover overhead collisions, even though you know perfectly well that those are the most common. It's transparently predatory on the company's part. The Uhaul location and staff were good, but the Uhaul corporation just seeks to prey on its customers and that is gross.

Brent T. 
Rating:
3.0

Customer did not leave a comment.

Sequoia H. 
Rating:
5.0

Customer did not leave a comment.

Sophia M. 
Rating:
5.0

Isaiah in the office does his job very well in that he in knowledgeable, polite and efficient. Same with the young man who processed the return. Great staff and fast processes.

SUSAN K. 
Rating:
5.0

Kelly and Harold are a top notch team. Helpful, good communication and excellent customer service!

TimekoN T. 
Rating:
5.0

Quick and friendly

LARRY B. 
Rating:
5.0

Uipon drop off of trailer, attendant was courteous and made it easy to drop it off.

Blake T. 
Rating:
2.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Tyrone is awesome! So friendly and helpful. I was in the shop 3 times for extra moving supplies. And everytime i got a big smile! I recommend other customers come early because that place got BUSY! Thanks Tyrone, you made moving a lot less stressful!

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

jose V. 
No reviews have been submitted for this location.

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