Customer Reviews for U-Haul at Kansas Ave

3,372 reviews

837 Kansas Av   Modesto, CA 95351

(209) 577-1030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(209) 577-1030

837 Kansas Av
Modesto, CA 95351

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Your workers need to do there job right I did a one way and when I got to the location to drop off they said I was I. The wrong place but the manager on Wilson way in Stockton helped out alot

Rosemary R. 
Rating:
5.0

Had a great experience

Betsy H. 
Rating:
5.0

The smell of marijuana was overwhelming, in both the Canin and the box, these trucks need to be aired out, the smell of weed causes me to feel I'll,

louise J. 
Rating:
1.0

Charged me for 2 days plus a $20 fee when I had the trailer for only a few hours. Paid $52 for a $16 trailer that I had for less than 6hrs.

Chaitan C. 
Rating:
4.0

Extra help at front desk my agent was by themselve on a super busy day she still handled it great but was overwhelmed.

Juan B. 
Rating:
3.0

Have the employee do a walk around with customers to check for damage. Why was I charged for every mile I traveled?

Douglas H. 
Rating:
1.0

Let me say !! You need to have better tracking service of were your product is. Better way for your stores and customer service !! Instead of calling to be told this call was reservation-then you cancel my reservation without telling just because you don't have what we need . So 4&1/2 hours later numerous half hour calls . Then find a trailer not what we wanted but had to take it, due to non available!!! Worst service, rude employees,not knowledgeable employees!!!

JODY L. 
Rating:
5.0

Customer did not leave a comment.

dulce C. 
Rating:
5.0

Great costumer service☺️

Ronica R. 
Rating:
4.0

I was disappointed that they charged me for $20.00 after hours fee when I follow the online rules Then charge $25.00 cleaning fee and I question it and no one bother to return my call

HAKEEM D. 
Rating:
3.0

Customer did not leave a comment.

rita W. 
Rating:
4.0

Customer did not leave a comment.

jack P. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Tika, the front desk clerk was outstanding. Very friendly and personable. Knowledge of the entire U-Haul process is top notch. She was handling 3 different customers at the same time. 2 in person and one on the phone. Very patient with all the inquires. U-Haul is very lucky to have her as an employee. I will definitely be back as this was my 5th time renting from U-Haul. Carl Denyer

Carl D. 
Rating:
5.0

All smiles with laughter that filled the room. Genuine customer service with care. Tika is awesome!! Looking forward to renting at Kansas Ave/Modesto, CA in the future.

George G. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
3.0

Customer did not leave a comment.

karen B. 
Rating:
3.0

Customer did not leave a comment.

Teodoro L. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

I am thankful to all your help for everyone

KINH T. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Tanjore S. 
Rating:
5.0

I feel no change is need staff was very helpful and nice

Arturo Q. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
5.0

Customer did not leave a comment.

Gerhard H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
4.0

I spent the better part of 2 hours on hold during multiple phone calls in order to make sure my rental was set up, on my way I was running late to my pickup time staff was very accommodating. When I arrived at first staff stated I could not 1 way there local trailer (1 way what was my reservation was for), but after she spoke with traffic they let me take it.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Shyla W. 
Rating:
5.0

It's all good.

Antonio P. 
Rating:
2.0

Customer did not leave a comment.

noelle F. 
Rating:
5.0

Customer did not leave a comment.

Cesear G. 
Rating:
1.0

Tried to cheat me out of $38 gas

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
3.0

Customer did not leave a comment.

Christoper V. 
Rating:
5.0

Everything went very smooth and easy. The girl helping me was very professional n did a great job

Gary B. 
Rating:
3.0

One customer service person, a lot of people in line. I used the app to check in and drop off the vehicle. Worked great.

Jim A. 
Rating:
3.0

I have rented auto transport trailer numerous times but this location is horrible when it's time to return the trailer location is too small no room to just pull up & unhook trailer they expect you to turn around in a small area & back the trailer up like it's easy I get frustrated trying to back up & had to leave it today not in the parking spot that they wanted today will most likely be the last time I rent a Uhaul trailer from them.

David Y. 
Rating:
5.0

We request it a dolly and it was not in the truck we assumed it would be. Other than that everything was okay.

Reina B. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE N. 
Rating:
5.0

Everything was good except the tail lamp housing was missing a rivit. They said to not worry about about it. About 2000 miles in, the other rivits broke off and the housing separated from the trailer.

ben K. 
Rating:
1.0

Ill buy a trailer before using again after my experience

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

JAKE H. 
Rating:
5.0

Not a big deal but the front end had bugs and bird poop.

ISAAC A. 
Rating:
5.0

Customer did not leave a comment.

martin H. 
Rating:
3.0

More help in the front counter.

Arnoldo C. 
Rating:
5.0

Both renting and returning were an overall positive experience. The employees I had the pleasure of speaking with were professional and friendly and made everything easy for me.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Our customer service person was awesome!

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
1.0

No one was onsite when I arrived and there were about 10 people in total waiting when employee arrived

William V. 
Rating:
3.0

I have a question I want to know why Im I being charged goin to collections I return the truck clean and all.

MONA M. 
Rating:
3.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Staff was friendly and courteous.

arturo A. 
Rating:
5.0

Customer did not leave a comment.

Renette C. 
Rating:
5.0

Fast and friendly service.

DOUG B. 
Rating:
3.0

Trailer was very well worn and used. It had paint all over the driver side and both sides were bent up and damaged. UHaul should take more pride in its equipment. After all, your name is all over this bent up, worn out piece of equipment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

BOUNE K. 
Rating:
5.0

I don't think you need to change anything the staff was very helpful I appreciate it when I got done it was easy to check out thank you, until next time.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Jinelle M. 
Rating:
5.0

Outstanding service at a great price!

Peter G. 
Rating:
5.0

Customer did not leave a comment.

roman M. 
Rating:
4.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Keep offering great service. Thanks!

karen B. 
Rating:
5.0

Customer did not leave a comment.

Meghan M. 
Rating:
5.0

Customer did not leave a comment.

leticia C. 
Rating:
4.0

maintainance issue: picked up vehicle for 5 hr use,90 miles of use,vehicle only had 16k miles,vehicles check engine light was on,and being in the automotive field for 20yrs its not fuel efficient,it wasted almost 1/2 a tank of fuel,I did not informed them at time of pickup because I was late 20 min for a pickup/delivery

ronald M. 
Rating:
5.0

Everyone at this location is so friendly and so helpful and they get you in and get you out and in a friendly manner and I love it!

Lynette P. 
Rating:
4.0

Not really your issue...road construction/detours Excellent customer service!!!!

teresa M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

I am upset that they charged my original card when I gave them another card to use upon return So both cards were charged

Dianna M. 
Rating:
3.0

Single staff member was overwhelmed with customers. (4 people waiting when I arrived. Staff member was busy with 5th person) More staff should have been on duty. Staff member was doing their best and I am not critical of their performance. One person can only do so much.

RANDY SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Karla L. 
Rating:
5.0

Customer did not leave a comment.

JAVIER S. 
Rating:
4.0

Customer did not leave a comment.

FranciscoErnesto M. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Very pleasant experience. Helpful, knowledgeable and friendly.

vivian R. 
Rating:
5.0

I can't say that truck was clean and fresh. It looked very well used, with the dents and scratches to prove it. It didn't bother me at all and won't deter me from renting from this location again. All the staff were fantastic, the manager Serina Martinez did a great job of juggling staff training, customer service and business operation.

Art D. 
Rating:
5.0

I'm at U-Haul corporation is very greedy California need vehicles from other states yet the rate went up close to $100 not new vehicle which is fine just U-Haul greed I would recommend try somewhere else first not their grief

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

michelle B. 
Rating:
5.0

Customer did not leave a comment.

amanda M. 
Rating:
3.0

Make it easier for after hours had a problem with the website not very good with computer stuff.

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

Ralph C. 
Rating:
2.0

Customer did not leave a comment.

Ramiro V. 
Rating:
1.0

I put in a request a week ago for a manager to call me and no one has called me.

John E. 
Rating:
5.0

Had to switch to the Kansas location for pick up at the last min because the U-Haul system incorrectly told us their 24/7 pick up service was available at our original location (Tios Auto Sales). While we were incredibly unconvinced by this, the manager at the Kansas location was extremely helpful in remedying the situation.

Derek B. 
Rating:
5.0

easy in , easy out . everyone is Friendly and makes renting Easy !

bill H. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
3.0

have a bigger lost space, The associates struggled to grab the trailer out of the location it was in. also hire more men to help out.

William C. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
3.0

When entering the location it is confusing as to where to park. Parking is limited. The personal where helpful and efficient.

JAMES M. 
Rating:
5.0

Alignment was off on the truck we rented. Told the employee who helped us return our rental and she was so nice about it! She thanked us for letting her know before it gets rented out to someone else. Would definitely recommend this location to a friend!

Cataira R. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
1.0

Very unprofessional atmosphere. Excessive use of profanity. Not timely or attentive. Little regard for customer service. Will not use again.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Always great experience sat morning staff always a big help .

francisco B. 
Rating:
2.0

Will never use ubox service again

James R.  |  Overall Experience 
Rating:
5.0

Everything went well

david e.  |  Overall Experience 
Rating:
2.0

Need more employees.

Gregg C.  |  Overall Experience 
Rating:
5.0

Thanks a lot for the help with my Ubox guys. I really appreciate it!

Ashley M.  |  Overall Experience 
Rating:
2.0

Delayed 2x with no notice.. Poor communication

CA R.  |  Overall Experience 
Rating:
5.0

Serena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.

Teresa L.  |  Overall Experience 
Rating:
5.0

The personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.

carol s.  |  Overall Experience 
No reviews have been submitted for this location.

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