Customer Reviews for U-Haul at Kansas Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Kansas Ave

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MIRANDA S.
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Awsome Customer service. Very friendly!

Jenner F.
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All around great!

Alexandria C.
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Put Serena in charge of everything and you’ll be good

Luz V.
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Customer did not leave a comment.

Clara S.
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Thanks for quick & friendly service.

Robert V.
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Nothing to improve place was nice and friendly made everything super convenient

Nina V.
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Customer did not leave a comment.

Gurminder T.
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Customer did not leave a comment.

James A.
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Was bummed that there was a sticking to the contract instead of reasoning with common sense. The computers took over and the people forgot customers are people. Was a bummer.

Joseph K.
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I was not too happy with your customer service and available truck.

Mary H.
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Customer did not leave a comment.

Aubrie Z.
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Customer did not leave a comment.

John A.
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The people were very helpful and knowledgeable !

Geraldo P.
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Customer did not leave a comment.

Marc S.
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Customer did not leave a comment.

David N.
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I said I wouldn't recommend this only because of my comments you can see in the comments of the rental pick up location.

James A.
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Everything went very well even when I needed to make a change to reservation. Staff was really helpful.

Mayra B.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Miguel D.
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George S.
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pha S.
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Joseph M.
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Nothing it was all good

Julia S.
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Customer did not leave a comment.

David S.
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efficient check-in and drop off.

Eduardo C.
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Customer did not leave a comment.

David J.
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Gabriel was extremely helpful!

Anthony V.
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Customer did not leave a comment.

Albert G.
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Customer did not leave a comment.

Junior C.
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Angelo D.
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Paul C.
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Julio C.
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Customer did not leave a comment.

BRIAN P.
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I tried to get a tuck from McHenry but the kid working was a moron. I showed up to pick up my vehicle an the first one didn't start. The 2nd one was so out of gas it was running rough and I was afraid to drive it but third time a charm. Nope it wasn't clean someone posted a gallon of fabaloso in the truck an sent out as clean. No one walked around the vehicle to even inspect it.

Brian S.
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The transmission was really messed up on the 10ft truck that I rented three very dangerous for somebody

Allen T.
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Nice people, Nice facility, Nice equipment, however my pickup location was changed to this location at the last minute and was a bit inconvenient since it was clear across town first thing in the morning.

Zane A.
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After 70 years you'd think you'd have the system down but I was met along the way for days of miscommunication, computer glitches and messed up owners

Kelly G.
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Customer did not leave a comment.

Tim S.
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Info provided by rep on phone, and info I entered for online preregistration, should be fully and consistently communicated to desk personnel upon pick-up of vehicle, in order to expedite check-out procedure.

Mario R.
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Customer service was just OK. I was not greeted when I walked in until I said good morning to the agent twice. I suggest friendlier agents. Equipment was clean and well kept.

Steven G.
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Customer did not leave a comment.

Carolyn M.
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I was charged $100.00 deposit which was susposed to be refunded to me when truck was returned but they refused to give it back. i called modesto too they wouldnt talk to me. stop lying to people to get more money.

eugene W.
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I had to wait for an hour because they couldn’t find the key to the truck that was blocking my rental truck. They were very kind about it but I lost an hour off my moving day. I feel like I should have been compensated for my inconvenience.

Christina F.
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Good customer service and very accommodating!

Gloria G.
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That guy that helped me was very nice! Great customer service.

Carla G.
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Customer did not leave a comment.

Terry H.
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Customer did not leave a comment.

Eldon E.
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Customer did not leave a comment.

Christopher S.
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My contract had mild at 998.01 and they said the gas was at like 1/4or1/2tank and it was more like 1/3tank so bring it to there utinching and thay fix the gas and they say they fixet the mileage to and they did not it was at 999.08 so win I bring it to them a gen sill got me for ten miles and I bring the truck back weth 1/2 tank of gas

Nicholas G.
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Customer did not leave a comment.

Peter H.
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Site was 51 miles away from where equipment was needed. Painful long drive there and back. Be nice is equipment actually was local. Trailer had strong marijuana smell inside but otherwise was fine.

Melodia T.
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Customer did not leave a comment.

Luis V.
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Customer did not leave a comment.

Jonathan S.
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Customer did not leave a comment.

Juan G.
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Put new tire straps on the car hauler

Carol B.
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Customer did not leave a comment.

Steven C.
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Customer did not leave a comment.

Ana J.
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I didn't like that I reserved the truck at a different location/McHenry, received a message the following day to pick it up at this location. I end up paying more milage, so uhaul shouldn't said is available at certain place when is not!

Karen N.
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Customer did not leave a comment.

Flordeliza R.
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therer should have more hep so customers will not file up and waited for a long time to be serve

Lona B.
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Customer did not leave a comment.

Benva W.
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Misael G.
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Customer did not leave a comment.

Glenn S.
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Everything went smoothly. I was probably in and out in less than 10 minutes

janice B.
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Make sure they have the right dolly on board

Marcellina W.
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Customer did not leave a comment.

Elias D.
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My truck broke down in a city 100 miles away. Roadside assistance suggested that I speak with the traffic department about having me change the drop off location because it would be too costly to have them pick it up. I called and we got disconnected. When I called back, the Modesto Ca traffic person was extremely rude assuming that I hung up the phone. Then she stated that there was nothing she can do to help me because it wasn’t their fault that my truck broke down.

Ken C.
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Customer did not leave a comment.

William O.
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Customer did not leave a comment.

Aaron M.
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This was the worst experience I’ve ever had with uhual. This place should be looked into. The truck was dirty, had last users belongings still inside, and the wires to the trailer were NOT CONNECTED. Could’ve been killed. Upon arrival I was treated quite rudely and was charged more than quoted online. The did not follow protocol and do the inspection as others have in the past.

Dwight K.
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Customer did not leave a comment.

Edward W.
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Customer did not leave a comment.

JOHN R.
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Customer did not leave a comment.

ERIC T.
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Customer did not leave a comment.

Sai S.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Athanasius S.
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I use this location many times and I have no problem with the equipment and the customers service ever. Thank you so much

RAYMUNDO G.
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None. Again excellent service. Thank you!!

Boune K.
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Customer did not leave a comment.

Noe A.
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El personal se porto déspota con mijo

Stan G.
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Windshield was dirty. A clean windshield can make quite a difference and leave a better impression. No complaints otherwise. It was a smooth and pleasant experience.

Charles B.
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It was Awesome, if anything needed to be adjusted it was with no problems.

edward B.
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Very friendly and easy staff that made my moving experience great

GEORGE M.
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Customer did not leave a comment.

Dale S.
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Your computers were down that was inconvenient

debra W.
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The truck reeked of stinky marijuana and it was felt that the location smelled of it too - I smelled cardboard there but others people with me said it was pot. We didn't notice the pot smell until we opened the back to start loading.

Thomas S.
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Customer did not leave a comment.

Cary S.
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Customer did not leave a comment.

Brittany F.
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Also David at the Troy, VA center where I picked up my pod was incredible helpful, friendly, and efficient. The center he runs is organized and there is also a farmers market there, so it’s a perfect place to wrap up your move.

Donald F.
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An orientation to the vehicle was updated be helpful like the controls for side mirrors etc.

Gregory R.
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Customer did not leave a comment.

Martin S.
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Customer did not leave a comment.

Eric H.
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Location is way too small to be having trucks and trailers maneuver the tight space with inexperienced drivers.

Julie L.
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They are very good at being friendly and helpful. They have a great store with EVERYTHING YOU NEED!! Quick and efficient for my needs. If I ever move again I would come here for sure.

Navy U.
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Customer did not leave a comment.

victor M.
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Ur workers where very helpful especially the young girl that works morning very friendly n helpful

Marie E.
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Customer did not leave a comment.

Robert S.
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The ac. Caused the motor to vibrate so I couldn't use it

James L.
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side mirrors were water spotted and when the sun was on them it made it very hard to see behind and alongside the vehicle. The inside of the vehicle was dirty as well, both in the cab and cargo area.

Robert B.
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Fabian provided great customer service during both pick up and drop off.

James R. | Overall Experience |
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Will never use ubox service again

david e. | Overall Experience |
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Everything went well

Gregg C. | Overall Experience |
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Need more employees.

Ashley M. | Overall Experience |
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Thanks a lot for the help with my Ubox guys. I really appreciate it!

CA R. | Overall Experience |
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Delayed 2x with no notice.. Poor communication

Teresa L. | Overall Experience |
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Serena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.

carol s. | Overall Experience |
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The personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.

No reviews have been submitted for this location.

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