Customer Reviews for U-Haul at Kansas Ave

3,443 reviews

837 Kansas Av   Modesto, CA 95351

(209) 577-1030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(209) 577-1030

837 Kansas Av
Modesto, CA 95351

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly personnel and helpful staff (no improvement needed

Lucy H. 
Rating:
5.0

Customer did not leave a comment.

youses D. 
Rating:
5.0

Customer did not leave a comment.

farzad T. 
Rating:
5.0

Excellent and very professional service in all respects. Thank you

patrick H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Nothing! Not only was his site clean and organized everything was priced well inside they had a bathroom that could be used by customers as well they were very quick and took care of situation or customers quickly I was on the road fast I brought it back they were courteous I I can't see how you could improve it

Debbie H. 
Rating:
5.0

Nothing at All. You Have EXCELLENT CUSTOMER SERVICE STAFF. THE YOUNG LADIES THAT TOOK OF ME WERE SO GREAT THAT I WOULD RECOMEND YOUR Kansas Avenue store over and Over Again. I am so Greatfull for the SERVICE I received that if it wasn't for her service, my day would not have ended So Good. God Bless You and the two young ladies that took Care of Me. God Bless You 🙏

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Ruth G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Staff is very friendly and professional. Thank you

MANUEL M. 
Rating:
2.0

I ordered items/equipment to go along with my truck rental and the pads werent even in the truck, nor did they check to see if they were and then the dolly I needed was not available. Just poor planning on their part

Arianna K. 
Rating:
1.0

Horrible customer service. I had one CC declined twice while using the CC machine, after which the the agent asked "do you have a valid card" I supplied another card and I told the agent that if this card was decalined, I was going to leave. It was declined, I got up to leave and the agen said "maybe it's the machine", which it was. NO apology. I was told in a very "short /terse" way how to do the walk-around. I asked if someone would assist, I was told "No, that's your job to do, we don't do that" I stated that Enterprise always does the walk-around with me. I was told "Not my problem". I went to do the walk-around, after looking at the condition of the van, which was filty and had issues (the pictures were hard to see and I didn't see the issues in the photos) I returned inside to ask about all the dirt and dents. I was told "That's why you take the pictures, like I told you. Did you not understand that?" This was told to me by someone other than the agent who assisted me. Had I not needed the van that day, I would have cancelled. I will NEVER rent from U-Haul again. I rent 2-3 a month, I normally rent from Enterprise, but due to when I wanted to return the van, I opted for U-Haul. I won't even give U-Haul a second chance. U-Haul should be ashamed of the people that are at the facility I rented from.

Martin D. 
Rating:
2.0

The truck had dog hair all over. I waited 15 min. Before getting help as the attendant was washing a truck and made me wait until she cleaned it. She stated that she just sanitizd the truck, but it was dirty full of dog hair. I took the truck home and vacuumed.

Sargon S. 
Rating:
4.0

The young lady who assisted me was wonderful getting educating me on the trailer and did great hitching it to my vehicle however I discovered during the return on the vehicle she overcharged me. She was charging me per mile and I paid extra in case I went over the allotted mileage, but the man I delivered said that is not possible has the trailers have no mileage gage. I should have been a flat fee, and he credited me.

michelle A. 
Rating:
5.0

Customer did not leave a comment.

Tamatha S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

The staff member was exceptional. Give him a raise.

Douglas H. 
Rating:
5.0

The girls are very polite and helpful.

ESPERANZA F. 
Rating:
4.0

We had to have the drop off point changed to the Kansas avenue location because the one we had selected (Tio's Auto) had closed earlier than the 6 pm time their website had indicated. This actually I find inexcusable as it caused substantial issues having to sort that out. Tio's Auto should be open when they say they are on the website. The security guard there stated they close at 3:15 pm.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

Rebecca J. 
Rating:
4.0

The truck needs servicing. And truck Bay could have been cleaner. But service was great.

karen B. 
Rating:
5.0

The staff was nice, respectful, and helpful

Bobbie S. 
Rating:
5.0

Customer did not leave a comment.

RENEE B. 
Rating:
5.0

Improve on? Nothing! Fantastic service! Your employees are speedy & helpful. They are thorough in their explanations & are quick to step in to assist if needed! I'll always return to this location in the future (and I have a few to choose from!) Thank you U-Haul on Kansas Ave!

Debra G. 
Rating:
4.0

The tank was brought back at a quarter as given

Gia S. 
Rating:
5.0

Everyone was very nice and helpful.

Janette H. 
Rating:
5.0

Nothing. Equipment and customer service was great!

Mark K. 
Rating:
4.0

I actually don't have nothing bad to say about this location, the place looked pretty clean and were sad to be given a uhaul that was covered in graffiti

juan R. 
Rating:
5.0

None

Dave I. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

bad parking understand staff is slow when I have pre ordered an filled out my d l.infi picture , an not helb as I'm a senior a handicap , I had to fight to unload remove trailer off my truck while the black nappy haired layz blackan employee stood around while myself an other customer complained of issues, I rent frequently

Bill P. 
Rating:
5.0

Customer did not leave a comment.

DORIS J. 
Rating:
4.0

Too expensive I got charged 154 dollars to use it for 1 day didnt even drive it far or nothing

Deomar M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very easy to return truck after hours

mark B. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Fast, friendly, professional

william E. 
Rating:
5.0

Friendly, professional, and quick in and out.

WILLIAM E. 
Rating:
5.0

Everything and every one was so nice & helpful!

Ramon I. 
Rating:
5.0

I made the reservation more than one month ahead of time. I really wanted a 5X10 box trailer but I got a 6X12. It was a bit too much for me to haul it for 2000 miles. Otherwise everything was good

Aurel V. 
Rating:
3.0

Understanding and helpful. One thing uhaul needs to do, is clarify where the truck is being dropped off. Every time I choose a location to drop off a rental, I go to that location and they state I need to take it somewhere else. Dumb

Ryan P. 
Rating:
5.0

Excellent customer service.

susan roxann dor C. 
Rating:
4.0

Customer did not leave a comment.

Sergio Y. 
Rating:
5.0

Customer did not leave a comment.

Peter Y. 
Rating:
5.0

I was there right at opening along with several other people. The manager there (Serina Martinez) was excellent. She efficiently and quickly handled all customers processing several people simultaneously. She did a great job and I would just like to thank her!

John W. 
Rating:
5.0

Customer did not leave a comment.

Rayneen M. 
Rating:
4.0

Check cleanliness of inside of windshield and correct as necessary. Driving toward direction of the high sun was hard to see. I cleaned the inside windows and all was well.

William M. 
Rating:
5.0

Customer did not leave a comment.

Babatunde A. 
Rating:
5.0

The Kansas location is far more professional and honest than the McHenry location. The sassy young man at the McHenry location always tries to rip you off for gas and always has an attitude. The employees at the Kansas location were helpful, nice, and there was actually the correct amount of gas recorded. I will only use Kansas uhaul from now on.

Micah R. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
2.0

Wondering why i was charge $11.43? No explanation was given and truck was good with inspection.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Kurt E. 
Rating:
4.0

All fine, rep was very friendly. Only ding against it was it being difficult to position a trailer in the lot.

Charles B. 
Rating:
5.0

Quicker response to roadside assistance calls

brian H. 
Rating:
3.0

The tank was low on fuel and truck was disgusting. The store itself was clean along with the bathrooms, but the two ladies working there seemed to be ambivalent to the needs of customers and were just robotic in their actions. Made you feel unwelcome.

PIERRE Z. 
Rating:
2.0

She only apologized as she charged my credit card for the mileage charges

Susan B. 
Rating:
1.0

The manager and store associate did the best they could with what they had but at the end of the day, U-Haul is just a crap company. This is my 2nd time having an issue with U-haul and it's because of their lack of guarantee when renting one of their items. I rented a 6x12 trailer and when I showed up, the trailer was down for repair (it needed a compressor) . I had people who were supposed to help me move, plans to leave that same day and the u-haul that I reserved was down for repair with no notice! I was then offered a smaller trailer or a truck which would not be comped and would've been triple the price I was supposed to pay. I called U-Haul to complain about the issues I was having and was told that I should have receive a call the day prior to confirm when and where I'll pick up my trailer and that it's not a guarantee the place I reserved my trailer will have it. I did not receive any call the day prior and when I told the woman on the phone that, she basically said well I can call the place you were supposed to pick up from and see if there's any update. The place I had just left FIVE MINUTES AGO. Needless to say, U-Haul offered no solution. Lucky for me, my friend had a compressor and offered to fix the U-Haul for them. They allowed him to and thank god it worked. No discount was given for my troubles. We paid full price for a trailer with a flat that we had to fix ourselves because U-Haul was acting helpless.

Deja D. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Faster service that's all everything else is excellent

Rigoberto O. 
Rating:
1.0

Store rented what I had reserved twice ,, slow store on large amounts to fill forms, I rent eight times a year a trailer

bill P. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

elias M. 
Rating:
2.0

I specifically asked for a trailer with a ramp so that we can load a motor cycle, BBQ, heavy stuff. Instead I received their last one with a tail gate. That was after I waited 45 minutes to cancel the first one that she assigned me to that was closed trailer with no ramp. So we had to make ramps out of bricks and boards. Safety hazard but we got through it with no injuries. Thank God !!!

cornelia V. 
Rating:
5.0

Customer did not leave a comment.

sarai L. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

However there was a 100.00 hold placed on my cc..and I have never recd my money bk

sugar C. 
Rating:
4.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

The lack of standard option like a dolly for the facility to have, especially when the client needs it for moving should be a top priority for U-haul to have quick solutions for replacement or loss. This helps a smoother transition for the facility and client.

Anna D. 
Rating:
3.0

Your workers need to do there job right I did a one way and when I got to the location to drop off they said I was I. The wrong place but the manager on Wilson way in Stockton helped out alot

Rosemary R. 
Rating:
5.0

Had a great experience

Betsy H. 
Rating:
5.0

The smell of marijuana was overwhelming, in both the Canin and the box, these trucks need to be aired out, the smell of weed causes me to feel I'll,

louise J. 
Rating:
1.0

Charged me for 2 days plus a $20 fee when I had the trailer for only a few hours. Paid $52 for a $16 trailer that I had for less than 6hrs.

Chaitan C. 
Rating:
4.0

Extra help at front desk my agent was by themselve on a super busy day she still handled it great but was overwhelmed.

Juan B. 
Rating:
3.0

Have the employee do a walk around with customers to check for damage. Why was I charged for every mile I traveled?

Douglas H. 
Rating:
1.0

Let me say !! You need to have better tracking service of were your product is. Better way for your stores and customer service !! Instead of calling to be told this call was reservation-then you cancel my reservation without telling just because you don't have what we need . So 4&1/2 hours later numerous half hour calls . Then find a trailer not what we wanted but had to take it, due to non available!!! Worst service, rude employees,not knowledgeable employees!!!

JODY L. 
Rating:
5.0

Customer did not leave a comment.

dulce C. 
Rating:
5.0

Great costumer service☺️

Ronica R. 
Rating:
4.0

I was disappointed that they charged me for $20.00 after hours fee when I follow the online rules Then charge $25.00 cleaning fee and I question it and no one bother to return my call

HAKEEM D. 
Rating:
3.0

Customer did not leave a comment.

rita W. 
Rating:
4.0

Customer did not leave a comment.

jack P. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Tika, the front desk clerk was outstanding. Very friendly and personable. Knowledge of the entire U-Haul process is top notch. She was handling 3 different customers at the same time. 2 in person and one on the phone. Very patient with all the inquires. U-Haul is very lucky to have her as an employee. I will definitely be back as this was my 5th time renting from U-Haul. Carl Denyer

Carl D. 
Rating:
5.0

All smiles with laughter that filled the room. Genuine customer service with care. Tika is awesome!! Looking forward to renting at Kansas Ave/Modesto, CA in the future.

George G. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
3.0

Customer did not leave a comment.

karen B. 
Rating:
3.0

Customer did not leave a comment.

Teodoro L. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

I am thankful to all your help for everyone

KINH T. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Tanjore S. 
Rating:
5.0

I feel no change is need staff was very helpful and nice

Arturo Q. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
5.0

Customer did not leave a comment.

Gerhard H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
2.0

Will never use ubox service again

James R.  |  Overall Experience 
Rating:
5.0

Everything went well

david e.  |  Overall Experience 
Rating:
2.0

Need more employees.

Gregg C.  |  Overall Experience 
Rating:
5.0

Thanks a lot for the help with my Ubox guys. I really appreciate it!

Ashley M.  |  Overall Experience 
Rating:
2.0

Delayed 2x with no notice.. Poor communication

CA R.  |  Overall Experience 
Rating:
5.0

Serena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.

Teresa L.  |  Overall Experience 
Rating:
5.0

The personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.

carol s.  |  Overall Experience 
No reviews have been submitted for this location.

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