Customer Reviews for U-Haul at McKnight Rd

7099 reviews

4720 McKnight Rd   Pittsburgh, PA 15237
(North Hills Ross Township on Rt19 next to Red Lobster)

(412) 367-0300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 367-0300

4720 McKnight Rd
Pittsburgh, PA 15237
(North Hills Ross Township on Rt19 next to Red Lobster)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I don't remember the names, but both employees I worked with were very helpful and made it a very painless experience.

STEPHEN A. 
Rating:
5.0

Robin was great. Explained it all. She truly saved me this day. I believe she went the extra mile for me as she could see i was in distress and needed help w a truck asap.

candace C. 
Rating:
5.0

Chrstian Distrler made the process vey smooth.

PAVAN N. 
Rating:
5.0

Christopher at Uhaul was super accommodating and made the experience easy.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Christian Drischler was amazing and made my UHaul experience fast, fun and friendly! He asked me how everything went with the move — which was really nice. If Christian was there, I'd go back and recommend to everyone I know. Thanks for making it easy and so pleasant!

Sean M. 
Rating:
3.0

They were overwhelmed with vehicle returns at the time and did not follow through with my return or send a receipt.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

norb L. 
Rating:
5.0

You guys doing good job keep it up.

Ajay K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
2.0

Van was filthy on the inside. Spilled contents (seeds and plant matter) all over the cargo area from previous person as well as muddy footprints. I had to sweep it out with a broom before I was able to load furniture into the van. Seats had animal hairs all over them. I unfortunately didn't have time to request a different vehicle due to a tight moving schedule. Sales lady was very friendly though. So staff is great, vehicle not so much.

DANIEL E. 
Rating:
3.0

Customer did not leave a comment.

deborah G. 
Rating:
3.0

Vehicle I was driving was so out of alignment that it was actually scary to drive. Your prices per mile are insane when I'm already paying for gas then on top of that you charge per the mile

MATTHEW S. 
Rating:
5.0

Super fast and easy. I had adjusted a reservation, and everyone was friendly and helpful from phone to pickup, to return.

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
2.0

Only traveled a total of nine miles and was charged for four gallons of fuel. Not sure if I would make a referral.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY R. 
Rating:
4.0

Customer did not leave a comment.

scott E. 
Rating:
3.0

I picked up at @4:30pm on 4/1/21 and dropped off @3:30pm on 4/2/21 (23 hours). I got charged for 2 days. There needs to be a better way of dropping off so this doesn't happen.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Costen M. 
Rating:
5.0

Good young guys treated me like they owned the business.

CLAYTON H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
1.0

I got charged extra charges that weren't verified. I have never had a high bill and I've rented the same size u-haul years prior. They need to explain what your charges are for before purchasing

CHELSEY R. 
Rating:
5.0

Customer did not leave a comment.

Regis G. 
Rating:
5.0

Really a nice group of guys and the equipment was excellent

JEFFREY G. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Great service

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Jathan L. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Employees were extremely helpful!

TERRI W. 
Rating:
5.0

Always get great fast service.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

When turning in my truck after hours I tried to use the link in my text messages to return my truck. The link repeatedly told me it couldn't find my location even though my location services where on per the instructions on Uhaul website.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
4.0

Employees seemed a little scattered brained but everything worked itself out.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

ALAN T. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The representative of that branch was very nice and helpful.

RILEY M. 
Rating:
5.0

Customer did not leave a comment.

LESLIE S. 
Rating:
4.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The representative rented a vehicle that she said had 1/4 tank of gas. When I drove it off the lot the fuel low light was on. We got gas immediately. I spent $50 on gas and gave it back with more then when I picked it up. Only to find out afterwards that apparently the uhual contract says it will not refund for gas. I should at least get what was over when I returned it. I will never use uhaul again and will be sure to share my experience as many times as I can. Apparently uhual corporation needs the money more than their customers.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

craig C. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

marc S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Everything look perfect keep it up!

Urlich S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA V. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
5.0

I live near the Franklin Park borough hall. I believe that there are locations closer to home, but your business is my go-to location with no hesitation.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD O. 
Rating:
1.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

jerry M. 
Rating:
5.0

Customer did not leave a comment.

paul H. 
Rating:
5.0

Nothing

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Sheila Y. 
Rating:
5.0

None really.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

wendell S. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Ross was very friendly and knowledgeable

GREGG B. 
Rating:
5.0

Customer did not leave a comment.

Yi H. 
Rating:
5.0

Customer did not leave a comment.

Ryusuke K. 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
4.0

Customer did not leave a comment.

Omolara F. 
Rating:
5.0

Customer did not leave a comment.

Westley A. 
Rating:
5.0

Customer did not leave a comment.

Isaac F. 
Rating:
5.0

Customer excellent

John M. 
Rating:
5.0

Fast, easy and efficient! Now that's what I call service in this hectic time we live in. I was a last minute uhaul user. I will definitely use you again! Thanks for making in painless!

katherine M. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
2.0

The lot is way too small for the amount of vehicles they have there. We rented from U-Haul 3 times this year and not one of those times was our vehicle clean for our use. But! The people working there are all very personable and courteous and actually take time to listen to you.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Make sure vehicle has replenished fluids for the next customer. In my case, the van was out of washer fluid.

John P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I was charged a $20 “convenience fee” to have them check in the vehicle I rented because I dropped it off over night. Not once in all the years of renting from them was I ever aware of such a bull shit charge before. Isn't this part of the persons job that works there? While I was checking out, no one told me I would be getting a charge to have them check in the vehicle. Sounds like they are hitting the honey pot twice. I will gladly take my money and business elsewhere. The truck did not have a full tank of gas, inside was dirty and smelled like stale cigarettes, the alignment was so out of wack and pulling right that it was so hard to drive. Thankfully I only went a few miles, but still nonetheless calling and complaining to Managers falls on deaf ears as nothing was done.

Matthew A. 
Rating:
5.0

I appreciate

Dadir M. 
Rating:
5.0

An after hours app based check-in process, similar to the check-out process would be nice. There is alot of trust involved in the current after hours process with the customer taking the majority of the risk.

Rupert N. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

My only issue is that the receipt that I received will not open. Can you please email me a Adobe version.

jesse H. 
Rating:
2.0

The trailer that we had booked was not there when we arrived to pick it up. We had to settle with a trailer without a roof and had to shovel all of the snow and dirt out of it ourselves. The guy at the front desk was also on his phone the whole time. Really disappointed as I had a few friends recommend this specific U-Haul location.

ELLIE B. 
No reviews have been submitted for this location.

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