Customer Reviews for U-Haul at Mineral King
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Mineral King
Corrina P. on
Charged me for damage to a pick up when I dropped it off on sunday at 6pm pick up was fine I was charged in the morning for $311.00 for a dint that wasn't there when I dropped it off.. I will never ever rent from.u haul again. And will let my family and friends know that I was charged for a bogus charge that I did not due..
robert B. on
Great customer service from start to finish. They made it easy to rent and easy to return. Thank you Charlie!
Anisa A. on
*this issue was resolved via refund, but that doesn’t mean this place is not unorganized * I reserved a truck for truck share “24/7” to be picked up at 6 AM and received my confirmation. Upon arrival and attempting to check in and pick up, the website tells me I have to wait an hour until the store opens to speak with an associate. I called U-Haul to figure out what was going on and was told the location never set up my truck to be picked up via mobile. To resolve that, I was told I’d be refunded the amount of my truck. It doesn’t stop there, though. The general manager of the store offered me $10 off, and when I told him I was already being refunded, he scoffed, rolled his eyes, and said “I hate when they do crap like that”. You know what I hate? When I make a reservation and it’s not ready. He also explained that there was a miscommunication among the representatives from U-Haul (Meaning they didn’t tell the store there was a truck share reservation). When we opened up the truck, there was trash in the driver section and we found someone else’s high school diploma. When we returned the truck, the employee opened the truck and scoffed (again) and said we’re supposed to clean these out before bringing them back so they were going to be charging us a fee. You guys clearly don’t clean your trucks after someone else’s mess and I’m not going to pick up after somebody else. How do you know the truck wasn’t already in the same condition as before? Now when it comes to paying our fees and such — the third employee tells us they mistakenly set up the wrong truck for the truck share. Why did I receive three different stories from each different employees? I’m appreciative of the solution that was offered, but just because the offer was extended does not mean the entire experience was rectified. The overall experience was negative and unpleasant. The employees were friendly but communication and customer service is obviously not their strong suit. I will not be using U-Haul in the future and I will make sure to let others know not to be getting a truck from this unorganized mess.
Rodney B. on
99 cents per mile on top of the rental fee and then add gas. It’s very expensive these days.
Arlene N. on
Delivery/pickup person Jerome was great at the final destination. Some confusion about where boxes would be dropped prior to final move but once we got that all worked out all was ok. when I had to order the 3rd box I was given a much cheaper cost then it turned out to be. that was disheartening.
stanley H. on
The Trailer was attached to my vehicle in an improper manner. The chains were dragging and due to a lack of play with the electrical lights, I lost the lighting during the move and had to replace the electrical wiring. Be careful IF YOU RENT FROM THIS LOCATION. Capt. Stan Howard, IRS Enrolled Agent
Kenneth G. on
Great team working there....I think it was Desmond who installed my hitch....He was totally Fantastic!! Super helpful and not irritated by answering all of my annoying questions!!!! Good Work Guys!!!
Danen G. on
The outside of the truck was absolutely filthy. It looked like it had been parked under a walnut tree for a week when I picked it up. ON check-out, service was slow. There were several customers renting vehicles and most had reservations - they should have known it was going to be busy. ON Return, it was also slow. The employee verifying the returns did not want to use the electronic scanning device to check in returned vehicles, so he gave me a paper and I had to go inside and wait in line for four other people to rent a vehicle before I could return mine. There should at least be a faster return program.
Mario M. on
Staff was quick to respond and I was in and out in less than 15 mins. And they were busy.
George V. on
Charged for stuff that I didn’t use
James K. on
Decrease wait time, but the f you are giving great customer service that Isn’t always possible. It does seem that the computer system has some glitches that caused some delays.
Norma B. on
Everyone at this facility was very helpful, and accommodating !! great employees with great costumer service
Roger H. on
I have a signed in account online, never had am issue using my card on file to pay day of event, than to have to prove who I am with a phone call to a friend is crazy. The last 5 years I have been renting on average a year 9 vans. Must tell you I'm not happy. Roger Hurick 559-707-2882
William Q. on
Need more people at the counter to help check people in/out
Danny C. on
The web site is confusing and does to many autofill features causing extra charges that were unwanted. Specifically the help you move feature.
Joaquin B. on
The manager carried on with a conversation with a co-worker rather than give me undivided attention. The gentlemen that inspected my car was more interested in lecturing me, rather that giving customer service that would make me want to return.
Douglas G. on
Thanks for your work gentlemen.
Gina S. on
I could not get location services to complete after hour drop off. A worker locking up was no help either, he just said you gotta check in online and connect w location. My location wasn't connecting I couldn't take pics needed for drop off so now I'll be charged extra $20. Need better customer service
Leonel P. on
The front windshield needs to be cleaned. To much grime/ Film is on the last 3 trucks I rented. This increased the potential of a driving hazard.
Carletta A. on
Great move!
Stephen H. on
Wanna say thanks to Chritine, she was spot of help.
wendy k. on
Thank you very much
William S. on
Alex assisted my checking in and was very clear about proceedures and policys.
Michelle H. on
Did not answer their phone. Bad customer service. Bye UHAUL.
John D. on
Very good customer service. Nice indoor storage units.
tom w. on
Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!
ELIZABETH H. on
30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂
Lisa N. on
New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!
Pabbie John P. on
Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez
tillman s. on
The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.
CHRISTINA S. on
We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.
Candace F. on
Perfect.