Customer Reviews for U-Haul at Mineral King

Rating:

5.0

The trailer I reserved was not available as it was suspected of theft. The manager made sure I got the next best thing at a discounted price.

Rating:

3.0

The guy who helped was very friendly and helpful

Rating:

5.0

N/A

Rating:

4.0

Please improve on waiting time. Customers who have a booking should be given priority in line

Rating:

5.0

Thank you

Rating:

3.0

I will them another chance, they are going through remodeling. I have used them before and they usually do better. They seemed a little under staffed. The gentle that helped me did tell me where to drive when he unhooked the trailer I wasted my time waiting for him to come back and he never did. Maybe better signage would have helped as well.

Rating:

5.0

Altho the front of building was being worked on and parking and rental area was congested; employees handled themselves in an excellent manner and professionally. I would recommend this facility to anyone.

Rating:

5.0

Excellent experience

Rating:

4.0

More man power would be nice i had to what a hour to get a utility trailer that I already had set up online. Other then that everything else was good.

Rating:

1.0

They staff had no knowledge on how to connect the lights/harness from the trailer to the truck.

Rating:

1.0

Ive already completed a survey and iasked that someone call me about my experience while there at the mineral king uhaul location. Please call me (559) 679-7974. If your companu trully cares about my experience. Jason M. Ordered 2 trailers only one was available. It went down hill from there.

Rating:

5.0

If you have any questions please talk to the manager Erick. He made the process a lot less confusing.

Rating:

4.0

Well deserved positive rating. Brian, we appreciate your friendly quick check out. Star, right on it with friendly greeting upon return and he asked any problems or concerns to make sure what he can do. Above all, thank you to the manager Eric, you've been great with responding quickly to out text and providing us the van we need. Your training of employees shows with their friendly positive service!! 5 🌟.

Rating:

4.0

Staff was very helpful

Rating:

5.0

The employees were very helpful.

Rating:

5.0

Nothing, the facility is undergoing construction, but even at that service was quick and efficient.

Rating:

5.0

The staff are great! They helped me get the right light plug I needed for the lights.

Rating:

2.0

The staff is rude and unprofessional. They have no motivation to work. The only person I see who has any type of professional customer service is the guy with the orange beanie his name is Dunken I ask him today what his name was. But any time I have been there he is always professional, kind and always hussling outside while all the other ones are inside. Customer service with everyone else there is a joke not professional at all.

Rating:

5.0

Dropping off couldn’t have been easier. Altogether a pleasant experience working with UHaul.

Rating:

5.0

Perfect, Quick and Very Friendly! Thank You...

Rating:

5.0

N/A

Rating:

4.0

5 STAR to Brian , this guy is there early and checks us out quickly & friendly. Return with Duncan is super friendly and quick. He's busy, but takes the time to acknowledge and assure us it's OK to leave the vehicle. These guys keep us returning to rent from uhaul.. great service!

Rating:

5.0

The man who I returned the equipment to was exceptional. Very polite and quick.i couldn’t have asked for better

Rating:

5.0

Fast friendly service

Rating:

5.0

Unfortunately the car trailer I rented was too small to carry my Silverado 1500. So I am disappointed the computer allowed me to rent the trailer??? I did not receive a refund from dealership so I am a little upset about this situation. I was not able to tow my truck to shop for repairs. The trailer was about 4 inches to short to haul my truck.

Rating:

5.0

As long as you don’t have to deal with Eric then your experience should be good.

Rating:

3.0

Person who was attending counter was in poor mood and it showed. Not pleasant and grumpy

Rating:

5.0

Everything was great, especially the employee helping me check in my equipment before opening hours. AWESOME!!

Rating:

5.0

Your getting there, still under construction.

Rating:

5.0

The staff is amazing and helpfully

Rating:

5.0

Excellent service for the pick up and return and especially on the return it’s really nice that they have someone out in the air out in the open area that can check you in after your rental and you don’t have to go in and go through paperwork. It’s so simple and so much appreciated after driving with the trailer all day. Good job good good job.

Rating:

5.0

Friendly and fast service, problem free

Rating:

3.0

The parking situation is not good. Or no obvious workers around there are sure a lot of taken parking spots.

Rating:

2.0

Need more staff to help in picking up and returns. Get rid of the guy behind the counter he was rude and had customers waiting upon pickup. The guy outside with orange beanie was great. He hustled and was very nice.

Rating:

5.0

Eric manager was absolutely incredible - he provided superb customer; service EXCELLENCE- I won’t go anywhere else!!!!!

Rating:

5.0

Cleanest Uhaul truck I have ever rented.

Rating:

5.0

great inventory and friendly helpful staff

Rating:

2.0

Rude man at the desk and the A/C did not work on the truck that was rented.

Rating:

4.0

What wonderful friendly quick service checking out with Brian, thank you for always going above & beyond to provide us with the van we need. Upon return, thank you to Jason, quickly greeted us & checked us in. Thank you Duncan, even on your day off, you provided me with extra service to insure I had a van on reserve as I wasn't able to access my internet. This is SERVICE! Thanks guys.

Rating:

5.0

Excelente equipos

Rating:

5.0

Star was wonderful and helped with my transaction and rental A plus

Rating:

5.0

The staff are very polite and friendly..Good customer service!

Rating:

4.0

I originally rented a first floor storage unit, but due to remodeling I was moved to a second floor unit. I didn’t like that, it made moving out difficult for me.

Rating:

3.0

Don't send the msg to text right after leaving to verify equipment. The location is good but I'm at room was broken.

Rating:

1.0

I was charged for a tank of gas when I received the truck with less than 1/4 of a tank.

Rating:

5.0

Excellent service

Rating:

3.0

Well first of all, I needed a pickup truck on a Wednesday at noon. This wasn’t a planned need so I didn’t have a reservation but I needed to pickup a used refrigerator nearby quickly. I was informed that I wasn’t able to rent the one pickup you had available for the 24 hours I normally do because there was already reservation on it for first thing Thursday morning. I said fine although I think I shouldnt have had to pay a full 19.99 rental fee as I literally only had the truck 6 hours! Also I went 10 miles total in this truck so how was my total $76!!!!????? That’s crazy!

Rating:

5.0

Great service and professional service

Rating:

4.0

Van smelled so clean!! Thanks Brian and Eric, so nice for friendly service. Even when it's hectic, nice to know your there to provide awesome service. Young man who checked me in upon return ( sorry, didn't get his name) wow.. he was busy with 2 vehicles before me, but he smiled and said "thank you ma'am", he would check it in and I could just leave it. So nice. 😊 thanks so much!

Rating:

5.0

Very nice transaction helpful and knowledgeable.

Rating:

5.0

Got me in and out quickly.

Rating:

5.0

Great service. Fair prices. Overall good experience. No complaints

Rating:

4.0

Great service, both renting and returning. Both employees made us feel like their most important customers that day, each time.

Rating:

1.0

Heavy set employee with black hair that was driving a red Infiniti with "taz-nania" stickers on the back got very confrontational with me when I tried to drop off the rental truck.

Rating:

5.0

Great experience. Great staff. Great equipment.

Rating:

5.0

Have someone readily available when you come in to rent. You are doing a very good.

Rating:

3.0

U need a retraining

Rating:

5.0

When returning a vehicle, there should be a big sign out front directing you to the return line.

Rating:

5.0

Great customer service, clean facility.

Rating:

4.0

I stopped renting on the same day that auto pay deducted money from my account. Everything was great about the storage facility and staff. Would just like to be reimbursed for this month. Thank you Stephen Marks 559-786-0762

Rating:

4.0

The young lady I spoke to the Saturday I picked up was professional and sweet. Not a common combination. She had me in and out in minutes. Love the size and affordability of the truck. not so much the amount of fuel it consumes. Great semi rural location with a huge corner lot. At drop off a different lady was professional and helpful in describing the payment transaction. Thanks Uhaul!

Rating:

5.0

U-haul is always above & beyond service, Duncan helped me get back on track & help me save the only possession I have left, 5 star service

Rating:

5.0

They were great!

Rating:

5.0

J .. helped me :) He was kind, Knowledgeable, Patient & his help was greatly appreciated! I recommend this company & location for all your moving needs! May you all have the best days!

Rating:

5.0

You should put one in Lemoore

Rating:

4.0

Should let people who are DIY or business companies have 24 hour access to storage units.

Rating:

5.0

Thanks Duncan.

Rating:

2.0

We were evicted from our unit because of a construction project. We were given two days notice to get out. We have been loyal customers for 4 years and have paid on time. The owners of the property do not care about their customers- they only care about getting rich off the shortage of storage units in Visalia. During our eviction, the assistant manager was condescending but the manager was decent.

Rating:

5.0

Great customer service, very clean and welcoming environment. Storage units are clean and pest free.

Rating:

5.0

Best place to rent a storage unit.

Rating:

5.0

The manager at the viciala office is an assume person his name is Duncan

Rating:

5.0

Very helpful and friendly staff. All of our needs were met and they went above and beyond to make it an enjoyable experience.

Rating:

5.0

staff was very friendly and informative, the GM Duncan Vaughn was very helpful and always responded to any message that was left by me. He made the whole experience of renting with Uhaul stress free! Uhaul should hire more employees like him

Rating:

5.0

I put no to storage access hours convenient due to discontinuing the 24hr-access. Wish the 24hr access was still available at least for DIY WORKERS/COMPANY OWNERS.

Rating:

2.0

Staff is extremely rude and not helpful with any information. As a first time user for U-HAUL I didn’t not know basic information even after trying to do my own research before calling. When I would call to ask for information at the location I used no one would answer and I would get sent to the central office and they usually weren’t able to answer my questions. On top of that every time I asked a question in person I was constantly met with attitude and rude remarks for simply asking for help. I would not use U-Haul again not recommend it to anyone. Get better customer service.

Rating:

5.0

Had trouble with auto pay, trying to remove it, I set it up once and canceled it and then the next month it will come back again.

Rating:

5.0

Manager Duncan was always available to assist in anything we needed. Gina, was always friendly and maintained the facility above 5 star rating! This place was always so clean. Would definitely rent again.

Rating:

2.0

Staff was EXTREMELY rude. Only one who was helpful was the manager. The ladies in the front are very rude and have no sense of customer service. That’s the only reason I would not recommend this place. If it wasn’t for them they’d get 4 stars

Rating:

5.0

See comment above

Rating:

4.0

There were a few times customer service representatives weren’t helpful and unprofessional tone.

Rating:

5.0

Duncan Vaughn is a wonderful human being and he and his staff was always so pleasant to speak with. He really went out of his way to support us and was always very compassionate in offering his support to us. I highly recommend this U-Haul place! Excellent experience!

Rating:

3.0

The older gentleman who help us was not friendly and quite rude. He didn’t have quality customer service, he was very short and his tone was rude. Then one girl who helped with storage Seemed to not be knowledgeable at all on how to rent a truck so I had to get in line and wait again to get a truck

Rating:

5.0

GM and staff were amazing

Rating:

5.0

The staff was very helpful and welcoming...they answered my questions and showed me my option...felt very comfortable talking to them.

Rating:

5.0

Love it at Uhaul @ Mineral King! Duncan is a great manager… keeps the place running as smooth as possible… Alistar was a great help this time around… he is always friendly and ready to assist when possible!

Rating:

2.0

I am still dealing with this issue.i am not the person on the account nor my credit card should be charged I am NOT responsible for this or will be held accountable for this unit I just reserved the unit on line I explained that to the gentleman at the front desk where he to the info of the person who's storage it really is. I asked to be taken off and was assured my name and card will not be associated with this account and here it is again my name and credit card is still on there I would like it off and I want it off now this is absolutely ridiculous and I'm not okay with it

Rating:

5.0

VERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND

Rating:

5.0

Love everyone working there. They are all professional and polite.

Rating:

5.0

The staff and storage was above average. Thanks for the long term storage experience

Rating:

4.0

It's kinda hard to believe it was the first time I had been there for awhl

Rating:

4.0

The website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.

Rating:

5.0

The staff has been super helpful and nice. And move in was fast and easy.

Rating:

1.0

Friendly staff! Easy access :)

Rating:

1.0

I’m in unit 1000 my name is Joab Johnson I’ve had a unit there for quite some time I’ve been sick with the congestive heart failure I’ve been in and out of the hospital a lot and I’ve let the staff know I’ve let management know I’ve called several times to the people that you call that answer the phones for you and let them know that I United can’t get down there on time sometimes and then and I don’t wanna lose a little bit of stuff I have I’ve lost everything after I’ve got congestive heart failure I couldn’t work anymore and just put on permanent disability and so my bills have been kind of hectic and I knew I lost it a lot but I kept a little storage The manager just would not work with me on my late fees and everything and I pretty much had to just throw a bunch of stuff away is it anyway I just don’t think that I was treated properly by eight and you know what you guys do not answer the phones when I’d be in the hospital beds in there and I called and called and called to tell you I couldn’t get down there to pay it on time and then you guys wouldn’t answer and then you just charge me $50 every time out of line And management management was aware of my medical condition and that I was always there to pay my storage it was just late here and there because of my hospital stays and I don’t think it’s fair that I can charge so much for such a little space

Rating:

4.0

Manager and staff really are great.. seemingly work well together and appear to be happy to help you without prejudice or judgment?! Yes, I actually do mean just that lol. However, the weekend crew can leave you a lil wanting. It’s busy and the heat was insane today so I’m going to blame it on the heat! I do have one suggestion and that is to send someone to remove the admin lock from the units that get caught up the actual day they have gotten caught up. I think that would be wonderful and I I know I would support you in this lol. Overall the experience was top shelf with a special shout-out for the Manager, Duncan and the associate who runs and tends to the pool)

Rating:

5.0

Amazing management and staff! 10 stars!

Rating:

3.0

It kinda sucks having to haul the heavy stuff up 7 stairs up

Rating:

2.0

There was no communication it being a second level with no elevator and no access to a larger door. There needs to be better communication when setting up this location for storage needs, this was not an easy move with a regular door and second level with no elevator no dollys for appliances or easy way to move large items into storage.

Rating:

3.0

The 24 glass door doesn’t work properly

Rating:

5.0

A wonderful place to store items!😁

Rating:

5.0

This is by far the best Uhaul facility I’ve ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else

Rating:

5.0

The number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who’s working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.

Rating:

5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Rating:

5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Rating:

5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

Rating:

5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Rating:

5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Rating:

4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Rating:

3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Rating:

5.0

Staff was knowledgeable, awesome service was very helpful!

Rating:

3.0

alright

Rating:

5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Rating:

1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Rating:

5.0

Duncan is great!

Rating:

2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Rating:

4.0

People are very nice and helpful. Very clean

Rating:

5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Rating:

3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Rating:

4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Rating:

5.0

Thank you

Rating:

5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Rating:

5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Rating:

4.0

I was very satisfied with the service.

Rating:

5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

Rating:

5.0

Great move!

Rating:

5.0

Wanna say thanks to Chritine, she was spot of help.

Rating:

5.0

Thank you very much

Rating:

5.0

Alex assisted my checking in and was very clear about proceedures and policys.

Rating:

1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Rating:

5.0

Very good customer service. Nice indoor storage units.

Rating:

5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

Rating:

1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂

Rating:

5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Rating:

5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Rating:

5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

Rating:

1.0

We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.