Customer Reviews for U-Haul at Mineral King

3,776 reviews

1930 E Mineral King Av   Visalia, CA 93292
(1/4 mile East of Ben Maddox)

(559) 827-4575

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(559) 827-4575

1930 E Mineral King Av
Visalia, CA 93292
(1/4 mile East of Ben Maddox)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Need more employees out in the returning area.

ADRIAN R. 
Rating:
5.0

I have been to this location numorous times and I can assure you as a businessman the staff is great. Everyone goes above and beyond to help.

Anil P. 
Rating:
5.0

Everything went very well

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

You're all good

danny S. 
Rating:
5.0

Customer did not leave a comment.

Fatima B. 
Rating:
5.0

Customer did not leave a comment.

Francisco J. 
Rating:
5.0

Good service. Friendly staff.

MAGGIE M. 
Rating:
5.0

Customer did not leave a comment.

enrique E. 
Rating:
5.0

Customer did not leave a comment.

Sandeep T. 
Rating:
3.0

Customer did not leave a comment.

George R. 
Rating:
5.0

VERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND

DANIEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

We don't have any complaints at all! Everything about ordering and using the U-box was excellent from being to end. Your communication is excellent! Our box arrived on time and it didn't look like anything moved an inch while in transit We would gladly use U-box again if we needed to Thank you to everyone involved. A special thank you to Jacob who delivered our box to our home. He went above and beyond and he was super fast.

DeeAnn L. 
Rating:
5.0

Customer did not leave a comment.

Elysa K. 
Rating:
3.0

staff is slow and give off a feeling that they don't want to be there.

Julio A. 
Rating:
5.0

Have employees not smoke near the entrance.

FERNANDO B. 
Rating:
4.0

Manager Duncan's professionalism and immediate care in assisting us after an accident has been extremely helpful and assurance he is handling and providing us with update on services. Duncan is available by phone anytime and insures us 5 star service. Thank you so much.

Tina R. 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

feliciano C. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
5.0

Thank you

Hugo F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Easy and fast. Huge selection of rentals.

Sarah R. 
Rating:
5.0

The employees were so nice and helpful from the beginning. Cheryl was especially helpful when it was time to drop off the truck. She made sure that the process was easy, quick, and as painless as possible. This was so much appreciated especially since moving is non of those things. This was the easiest part of moving thanks to the great employees at this U Haul center.

Nicole D. 
Rating:
5.0

Fast and easy process

Christy M. 
Rating:
5.0

Customer did not leave a comment.

Adrianne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina B. 
Rating:
5.0

I'm pleased with the service. Thank you

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Love everyone working there. They are all professional and polite.

JANINE L S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mollie R. 
Rating:
5.0

Place was super helpful! Needed the uhaul for a few hours and the gentleman over the phone extended it for me no problem! Wound up needing it even longer after that and he was able to push me out a whole nother day! Super helpful and really reasonable on the whole bargain

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Great customer service!! Very easy to return!

Cynthia M. 
Rating:
5.0

Very good customer service and friendly.

Jose Omar L. 
Rating:
5.0

Fast and courteous

Randy D. 
Rating:
5.0

Everything at this location was awesome. Great customer, very clean, and trucks well maintained. Keep up the great work.

Agustin R. 
Rating:
5.0

Girl who helped me connect trailer was very friendly.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Lavon S. 
Rating:
5.0

Nothing should be changed my rental and return experience at this location was perfect. The staff was kind, helpful, and knowledgeable. It was a very simple process.

Tiffany M. 
Rating:
1.0

Unable to use trailer, it had a nail in the tire.

Chris G. 
Rating:
4.0

Customer did not leave a comment.

Delores V. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

James is a very helpful staff member that demonstrate true customer service

Hugo F. 
Rating:
5.0

Customer did not leave a comment.

Jarred F. 
Rating:
2.0

Poor customer service

Cathlene B. 
Rating:
4.0

A place to sit down other than a stack of boxes would be nice.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
4.0

park some of uhaul equipment somewhere else so there are customer spaces in the parking lot for customers to park their car versus having to park on the street!!

CAROL P. 
Rating:
5.0

Lower your prices. I get supply and demand, but $1,500 for a medium trailer to go from California to Georgia is ridiculous. It's a slap in the face when you research going the exact same distance, just from Georgia to California, and it costs less than $300...

David P. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

I just wanted to leave a 10+ review for Dunkin at this location. he was very helpful to not only me, but other customers in the location. He came to work with such a positive attitude. He went above and beyond to help. Thank Youy.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Monica L. 
Rating:
5.0

Customer did not leave a comment.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

Connie P. 
Rating:
5.0

Friendly and fast .

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Very good customer service

Hugo F. 
Rating:
5.0

The employees are amazing The girl that checked the truck back in was amazing. The truck was horrible. Clean but horrible… Ran rough horrible on gas Used more gas than it should have for the miles I went which tells me it's not running correctly

Ian L. 
Rating:
5.0

Customer did not leave a comment.

Altagracia A. 
Rating:
5.0

Customer did not leave a comment.

JANSY A. 
Rating:
5.0

Great customer service.. thank you

Shauna L. 
Rating:
2.0

Clean the vehicles before renting them. We couldn't see out the windshield. Check in vehicles when received. They called me saying I didn't return it and I had to spend30minutes on the phone to fix it. friendlier and quicker customer service.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

Na L. 
Rating:
5.0

Customer did not leave a comment.

Martha R. 
Rating:
5.0

Staff was very helpful on pick up and drop off.

KARIN K. 
Rating:
5.0

Great and I mean absolutely great service!

Donald H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
3.0

There is damage to the driver's side rear

John L. 
Rating:
5.0

Very helpful

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Nickolas T. 
Rating:
5.0

Our check in person, I think her name was Chelsea, was super helpful and did express concern about the coupler on the trailer.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Have a nice employe running the counter

james H. 
Rating:
5.0

Absolutely nothing that this U-Haul could've done to make it better. Duncan Vaughn and his team were very professional, polite, and helped me with everything I needed to make my move as smooth as possible! Thank you U-Haul Mineral King!

BRENT J. 
Rating:
3.0

There were cigarette burns in the seats and it's smelled of cigarettes. Tried calling and reporting it.

Gabriel G. 
Rating:
5.0

The staff and storage was above average. Thanks for the long term storage experience

CHRISTOPHER P.  |  Overall Experience 
Rating:
5.0

Customer service was top notch!! From the very first day I stepped into the office, through the time of equipment use, to the check out. Fast, friendly people, no hassle rental experience from start to finish!

Fred J. 
Rating:
5.0

Customer did not leave a comment.

ARMIDA H. 
Rating:
4.0

Thank you so very much to manager Duncan, 5 star customer service. Goes out of his way to provide us with a proper moving truck to meet our last minute needs. Anytime we need anything, he's a phone call away. Thank you

Inez P. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

The equipment drop off was quick and smooth. Though it was a Sunday the office was busy with customers. But we were out in about 15 minutes. Very good.

dale S. 
Rating:
5.0

Very quick.

Lisa W. 
Rating:
1.0

$150 cleaning fee seems insane

Pierce J. 
Rating:
4.0

A few improvements were made to the current rental process from my last rental in Jan 2022 that weren't fully explained (Ie. lock on box). Plus the truck was provided to me completely empty forcing me to go to nearest gas station to fill. Was compensated for bringing back truck 1/4 full so next rental would not have issue.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Leticia M. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Have some seating for those who have to wait.

Anthony P. 
Rating:
5.0

Everything was perfect

David D. 
Rating:
5.0

Honestly, Never had a better experience .

Erik N. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Fast and easy very helpful and respectful staff

adolfo L. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C. 
Rating:
1.0

Customer did not leave a comment.

Lorena S. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

The man who checked us in was not friendly or personable. However the man who I met with upon returning was great!

Karen W. 
Rating:
5.0

A little faster at check-in would be nice.

Joel A. 
Rating:
5.0

Awesome employees!! Very helpful and friendly!

Vanessa G. 
Rating:
4.0

It's kinda hard to believe it was the first time I had been there for awhl

kaylen r.  |  Overall Experience 
Rating:
4.0

The website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard R.  |  Overall Experience 
Rating:
5.0

The staff has been super helpful and nice. And move in was fast and easy.

Natane E.  |  First Impressions 
Rating:
1.0

Friendly staff! Easy access :)

JESSICA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel D.  |  First Impressions 
Rating:
1.0

I’m in unit 1000 my name is Joab Johnson I’ve had a unit there for quite some time I’ve been sick with the congestive heart failure I’ve been in and out of the hospital a lot and I’ve let the staff know I’ve let management know I’ve called several times to the people that you call that answer the phones for you and let them know that I United can’t get down there on time sometimes and then and I don’t wanna lose a little bit of stuff I have I’ve lost everything after I’ve got congestive heart failure I couldn’t work anymore and just put on permanent disability and so my bills have been kind of hectic and I knew I lost it a lot but I kept a little storage The manager just would not work with me on my late fees and everything and I pretty much had to just throw a bunch of stuff away is it anyway I just don’t think that I was treated properly by eight and you know what you guys do not answer the phones when I’d be in the hospital beds in there and I called and called and called to tell you I couldn’t get down there to pay it on time and then you guys wouldn’t answer and then you just charge me $50 every time out of line And management management was aware of my medical condition and that I was always there to pay my storage it was just late here and there because of my hospital stays and I don’t think it’s fair that I can charge so much for such a little space

joab j.  |  Overall Experience 
Rating:
4.0

Manager and staff really are great.. seemingly work well together and appear to be happy to help you without prejudice or judgment?! Yes, I actually do mean just that lol. However, the weekend crew can leave you a lil wanting. It’s busy and the heat was insane today so I’m going to blame it on the heat! I do have one suggestion and that is to send someone to remove the admin lock from the units that get caught up the actual day they have gotten caught up. I think that would be wonderful and I I know I would support you in this lol. Overall the experience was top shelf with a special shout-out for the Manager, Duncan and the associate who runs and tends to the pool)

Tara W.  |  First Impressions 
Rating:
5.0

Amazing management and staff! 10 stars!

Joe R.  |  Overall Experience 
Rating:
3.0

It kinda sucks having to haul the heavy stuff up 7 stairs up

kaylen r.  |  First Impressions 
Rating:
2.0

There was no communication it being a second level with no elevator and no access to a larger door. There needs to be better communication when setting up this location for storage needs, this was not an easy move with a regular door and second level with no elevator no dollys for appliances or easy way to move large items into storage.

Veronica D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GAIL W.  |  Overall Experience 
Rating:
3.0

The 24 glass door doesn’t work properly

Carlos G.  |  First Impressions 
Rating:
5.0

A wonderful place to store items!😁

Cherry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taiwo A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lexiy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIANA Guadalup L.  |  Overall Experience 
Rating:
5.0

This is by far the best Uhaul facility I’ve ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else

Sarah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myrna s.  |  Overall Experience 
Rating:
5.0

The number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who’s working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.

DAVID B.  |  Overall Experience 
Rating:
5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Catherine C.  |  Online Move In 
Rating:
5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Tony D.  |  First Impressions 
Rating:
5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Erin M.  |  First Impressions 
Rating:
5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Julie S.  |  First Impressions 
Rating:
4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Klynton F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Joy L.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, awesome service was very helpful!

Consuelo T.  |  Overall Experience 
Rating:
3.0

alright

Mark M.  |  Online Move In 
Rating:
5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Jose M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isidro C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amina l.  |  Overall Experience 
Rating:
1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Malena S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Online Move In 
Rating:
5.0

Duncan is great!

Benjamin G.  |  Overall Experience 
Rating:
2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Martin H.  |  Overall Experience 
Rating:
4.0

People are very nice and helpful. Very clean

Chris F.  |  Overall Experience 
Rating:
5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Gina V.  |  First Impressions 
Rating:
3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Alice E.  |  First Impressions 
Rating:
4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Keon L.  |  Overall Experience 
Rating:
5.0

Thank you

Francisco A.  |  Overall Experience 
Rating:
5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Monique S.  |  First Impressions 
Rating:
5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Keena S.  |  First Impressions 
Rating:
4.0

I was very satisfied with the service.

Peter F.  |  Overall Experience 
Rating:
5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

jason c.  |  First Impressions 
Rating:
5.0

Great move!

Carletta A.  |  Overall Experience 
Rating:
5.0

Wanna say thanks to Chritine, she was spot of help.

Stephen H.  |  First Impressions 
Rating:
5.0

Thank you very much

wendy k.  |  First Impressions 
Rating:
5.0

Alex assisted my checking in and was very clear about proceedures and policys.

William S.  |  First Impressions 
Rating:
1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Michelle H.  |  Overall Experience 
Rating:
5.0

Very good customer service. Nice indoor storage units.

John D.  |  First Impressions 
Rating:
5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

tom w.  |  Overall Experience 
Rating:
1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂

ELIZABETH H.  |  First Impressions 
Rating:
5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Lisa N.  |  First Impressions 
Rating:
5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Pabbie John P.  |  First Impressions 
Rating:
5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

tillman s.  |  Overall Experience 
Rating:
1.0

We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.

CHRISTINA S.  |  Overall Experience 
Rating:
4.0

Perfect.

Candace F.  |  Overall Experience 
No reviews have been submitted for this location.

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