Customer Reviews for U-Haul at Mineral King

Rating:

5.0

Everyone was really nice and so very helpful! I appreciated the hospitality a lot!! I'm definitely going to have future business with this location

Rating:

3.0

The rental price was very high. The 5x8 was $1200 and then the 6X12 was more than twice at $2900?

Rating:

5.0

Nothing...this location is awesome!! Friendly, knowledgeable people, quick check in.

Rating:

5.0

Donovan was awesome with the return and reimbursed the extra gas I had left in the tank. It was well above what I started with and needed to leave it.

Rating:

4.0

Thank you Brian for excellent check out, friendly and quick. 5 star to Chris, easy return, just leave it and quickly sends e mail. Thank you 😊

Rating:

5.0

Great us timer service at this location. Manager was there and very pleasant to work with.

Rating:

4.0

Could use a few more parking spaces for customers. But overall it was not a huge deal

Rating:

2.0

Truck had so much hard water stains on the windshield it was difficult to see through. No windshield wiper fluid. Roller knob on driver side missing to roll down window. Windshield had multiple rock strike damage. Returned vehicle sooner than planned due to the lack of confidence in the vehicle. Resulted in reserving another vehicle at another uhaul location and turning a one day project into two days.

Rating:

4.0

Get more help for this location.

Rating:

5.0

Nothing I would like to improve this place is great you're in and out very quickly in their system is so simplified thank you guys for making my rental experience so easy.

Rating:

5.0

Drop off place not good, did not even used the pads and still charged me. Kept the truck another day they only gave 24 hours to move. And you bet they charged me. That is not right.

Rating:

1.0

Trailer was dirty and greasy and the old guy is super rude.

Rating:

5.0

These folks are super friendly and our vehicle was fantastic!!! 🌟🌟🌟🌟🌟

Rating:

5.0

Returning the truck was a breeze and the staff was very courteous!!!

Rating:

1.0

A little disappointed because they charged me 90 something dollars for gas which I returned at the exact sane amount of gas that it was when I took the truck. Half tank. So I definitely want my money returned.

Rating:

5.0

everything was great

Rating:

1.0

I waited over 30 minutes to get the truck I already had reserved. The gas was on E. Even though it was supposed to have 1/4 tank. Took 20 minutes to Return it. Got charged the correct amount then found a 90$ Charge 2 days later. Waited on hold on the phone for an hour with no answer. Guess I will have to dispute with my bank. This place is a joke.

Rating:

3.0

Allow more room in the rental return area.

Rating:

3.0

My rental broke down. Stuck by the side of the road still loaded for over 2 hours in 100+ degree weather. On hold with road side assistance over an hr. Had to actually go to rental site to fix problem. Transfer load and pay for extra labor. Never again!

Rating:

4.0

Thank you Brian quick 5 star check out! 👍thank you Chris for smooth return service. We do appreciate how awesome these guys provide us great customer service. ⭐⭐⭐⭐⭐

Rating:

2.0

Staff was overwhelmed with customers and people were left waiting to rent or return way longer than usual. Also the guy checking in returned vehicles was noticeably irritated with the overwhelming customers there. There was no greet or interaction when I returned the vehicle. I had to approach the guy and wait while he finished what he was doing. I simple hello and explanation of the reason for the wait would have went a long way.

Rating:

5.0

Super easy and fast

Rating:

3.0

Have employees check the condition of uhuals with customers so they know what the actual condition and milage of the uhual is.

Rating:

5.0

Allistar was awesome! Made the process super easy and was super friendly!!!

Rating:

5.0

Always ready to help me to fulfill my need for moving etc. never have nor do I foresee any problems

Rating:

4.0

One would answer the phone when I tried to call. Thank you.

Rating:

5.0

Total experience is an A plus. Super great experience

Rating:

1.0

The trailer was dirty and after pulling out of the parking lot, my blinkers stopped working. I checked it when I arrive at my house and all of the cords are ripped out and barely being held together with a piece of tape. Drop off was horrible and you charged me another night because the system said o was 7 minutes late but I was there 10 minutes prior but no employees were on site and there was no way through to drop off my trailer.

Rating:

4.0

5 STAR🌟 Always great checkout by Brian. THank you Duncan, keeps this place running smoothly and stays on top of providing above customer service.

Rating:

5.0

Nothing, always a good experience at this location.

Rating:

5.0

Alistair was great. I was out of there in no time and drop off was super easy.

Rating:

1.0

Was charged $608 without any warning for “mileage overage” which is basically an entire additional truck rental. My credit card that was kept on file was used to do this transaction. I did not authorize this transaction, I authorized a one time transaction. I will be changing my credit card number and reporting you to the BBB.

Rating:

5.0

Need to install air bag seats in your 26ft trucks empty ride like a bull

Rating:

5.0

A+

Rating:

2.0

The gentleman that helped me switch out my car hauler for one that was DOT legal was the best part of my experience at this location. I did not pay cash but yet the manager wanted two references he personally called. The people going in and out definitely had drug issues. The equipment was old and dirty. I was given the keys and told it was in the back lot go find it.

Rating:

5.0

The first day I went in to rent the U-Haul, a gentleman with a beard greeted me. He gave me the best service. I'm ashamed to say I did not get his name. But he gave excellent service. I believe with all my heart that he deserves a raise. The reason I say this is because not only will I be back but I will tell others to go and rent from him also.

Rating:

4.0

The van given to us was a death trap waiting to happen. The engine would race when exiting freeway and over power the brakes.

Rating:

4.0

A little disappointed I had to drive out to Visalia after I had already reserved in Fresno,CA but overall, good service.

Rating:

4.0

Brian, excellent check out, always quick & always friendly giving above customer service. Duncan, thank you for proving us with 5 STAR service! Your always trying to give top service! We so appreciate all your help!! Thank you

Rating:

5.0

Great service . Installation went great. Just wish customers understood what small business were going through to make things happen. Thanks for your great service with my Installation.

Rating:

5.0

You guys are doing great.

Rating:

5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Rating:

5.0

Duncan helped us tremendously. After getting the worst service at U-Haul in Fresno (Shaw location), Duncan and his team made us feel understood and really took care of us! Would definitely recommend this place to others!

Rating:

4.0

5 🌟 Brian's friendly quick check-out and Chris for smooth above customer service on return. Thank you, we do appreciate your customer service 👍

Rating:

5.0

This is my 4th time renting a uhaul and after receiving the great service today, I will use this location again

Rating:

4.0

5 STAR 🌟 Brian for best customer check out service! Quick & efficient. Thank you Duncan , above & beyond to give us top service! Always asking what more can he do.. thank you 😊

Rating:

5.0

Very attentive

Rating:

1.0

I give them gas way I got it and he charge me 20 extra I told him was like that and I used 2 hour I dont like uhaul anymore they rip you off when drop I'm so disappointed uhaul getting worse

Rating:

3.0

Improve on the check in equipment process

Rating:

1.0

The attendants were rude. They had me waiting there for a long time. They had a long line of people returning vehicles. Meanwhile they were both chitchatting it away. Hey even sent a customer away because they were about to close. It was 4:30pm. They didn't close until 5:00pm. I've also tried to rent vehicles and they sent me away too.

Rating:

3.0

Unmanned or understaffed return was an issue. Customers returning equipment are directed via signs to remain with the equipment to be helped. However, if that area is not manned by an employee, the customer is left waiting in the heat for a prolonged period of time.

Rating:

5.0

No comment!

Rating:

4.0

I got what I ordered but nobody else did. The guy who helped me was great. The other line was a mess.

Rating:

5.0

The truck had mud on it

Rating:

1.0

Reimburse me for the time I waited for waiting for a tow truck and reimbursement for the tow truck that I pay out of pocket to get that vehicle to my facility.

Rating:

5.0

It took me 1 and a half hours to get my truck after a customer service rep changed my reservation for me. I wound up needing to go to 2 locations. The staff at both locations were very friendly. But were very confused. Aside from dealing with this issue everyone seemed competent, friendly and professional.

Rating:

5.0

Customer service was great. Smile on the faces.

Rating:

1.0

The manager did not keep his word after stating he would not charge me the extra miles and gas used to return to the store after finding out my product order was not included inside my truck like the website stated would happen. I was charged nearly double of the contracted price. Very poor customer service. They stated it was a mistake on my behalf and said they would make it right and never did.

Rating:

5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Rating:

5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

Rating:

5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Rating:

5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Rating:

4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Rating:

3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Rating:

5.0

Staff was knowledgeable, awesome service was very helpful!

Rating:

3.0

alright

Rating:

5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Rating:

5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Rating:

5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Rating:

5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Rating:

5.0

Wanna say thanks to Chritine, she was spot of help.

Rating:

5.0

Alex assisted my checking in and was very clear about proceedures and policys.