Customer Reviews for U-Haul at Mineral King

Rating:

5.0

Need more employees out in the returning area.

Rating:

5.0

I have been to this location numorous times and I can assure you as a businessman the staff is great. Everyone goes above and beyond to help.

Rating:

5.0

Everything went very well

Rating:

5.0

You're all good

Rating:

5.0

Good service. Friendly staff.

Rating:

5.0

VERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND

Rating:

5.0

We don't have any complaints at all! Everything about ordering and using the U-box was excellent from being to end. Your communication is excellent! Our box arrived on time and it didn't look like anything moved an inch while in transit We would gladly use U-box again if we needed to Thank you to everyone involved. A special thank you to Jacob who delivered our box to our home. He went above and beyond and he was super fast.

Rating:

3.0

staff is slow and give off a feeling that they don't want to be there.

Rating:

5.0

Have employees not smoke near the entrance.

Rating:

4.0

Manager Duncan's professionalism and immediate care in assisting us after an accident has been extremely helpful and assurance he is handling and providing us with update on services. Duncan is available by phone anytime and insures us 5 star service. Thank you so much.

Rating:

5.0

Thank you

Rating:

5.0

Easy and fast. Huge selection of rentals.

Rating:

5.0

The employees were so nice and helpful from the beginning. Cheryl was especially helpful when it was time to drop off the truck. She made sure that the process was easy, quick, and as painless as possible. This was so much appreciated especially since moving is non of those things. This was the easiest part of moving thanks to the great employees at this U Haul center.

Rating:

5.0

Fast and easy process

Rating:

5.0

I'm pleased with the service. Thank you

Rating:

5.0

Love everyone working there. They are all professional and polite.

Rating:

5.0

Place was super helpful! Needed the uhaul for a few hours and the gentleman over the phone extended it for me no problem! Wound up needing it even longer after that and he was able to push me out a whole nother day! Super helpful and really reasonable on the whole bargain

Rating:

5.0

Great customer service!! Very easy to return!

Rating:

5.0

Very good customer service and friendly.

Rating:

5.0

Fast and courteous

Rating:

5.0

Everything at this location was awesome. Great customer, very clean, and trucks well maintained. Keep up the great work.

Rating:

5.0

Girl who helped me connect trailer was very friendly.

Rating:

5.0

Nothing should be changed my rental and return experience at this location was perfect. The staff was kind, helpful, and knowledgeable. It was a very simple process.

Rating:

1.0

Unable to use trailer, it had a nail in the tire.

Rating:

5.0

James is a very helpful staff member that demonstrate true customer service

Rating:

2.0

Poor customer service

Rating:

4.0

A place to sit down other than a stack of boxes would be nice.

Rating:

4.0

park some of uhaul equipment somewhere else so there are customer spaces in the parking lot for customers to park their car versus having to park on the street!!

Rating:

5.0

Lower your prices. I get supply and demand, but $1,500 for a medium trailer to go from California to Georgia is ridiculous. It's a slap in the face when you research going the exact same distance, just from Georgia to California, and it costs less than $300...

Rating:

5.0

I just wanted to leave a 10+ review for Dunkin at this location. he was very helpful to not only me, but other customers in the location. He came to work with such a positive attitude. He went above and beyond to help. Thank Youy.

Rating:

5.0

Friendly and fast .

Rating:

5.0

Very good customer service

Rating:

5.0

The employees are amazing The girl that checked the truck back in was amazing. The truck was horrible. Clean but horrible… Ran rough horrible on gas Used more gas than it should have for the miles I went which tells me it's not running correctly

Rating:

5.0

Great customer service.. thank you

Rating:

2.0

Clean the vehicles before renting them. We couldn't see out the windshield. Check in vehicles when received. They called me saying I didn't return it and I had to spend30minutes on the phone to fix it. friendlier and quicker customer service.

Rating:

5.0

Staff was very helpful on pick up and drop off.

Rating:

5.0

Great and I mean absolutely great service!

Rating:

3.0

There is damage to the driver's side rear

Rating:

5.0

Very helpful

Rating:

5.0

Our check in person, I think her name was Chelsea, was super helpful and did express concern about the coupler on the trailer.

Rating:

5.0

Have a nice employe running the counter

Rating:

5.0

Absolutely nothing that this U-Haul could've done to make it better. Duncan Vaughn and his team were very professional, polite, and helped me with everything I needed to make my move as smooth as possible! Thank you U-Haul Mineral King!

Rating:

3.0

There were cigarette burns in the seats and it's smelled of cigarettes. Tried calling and reporting it.

Rating:

5.0

The staff and storage was above average. Thanks for the long term storage experience

Rating:

5.0

Customer service was top notch!! From the very first day I stepped into the office, through the time of equipment use, to the check out. Fast, friendly people, no hassle rental experience from start to finish!

Rating:

4.0

Thank you so very much to manager Duncan, 5 star customer service. Goes out of his way to provide us with a proper moving truck to meet our last minute needs. Anytime we need anything, he's a phone call away. Thank you

Rating:

5.0

The equipment drop off was quick and smooth. Though it was a Sunday the office was busy with customers. But we were out in about 15 minutes. Very good.

Rating:

5.0

Very quick.

Rating:

1.0

$150 cleaning fee seems insane

Rating:

4.0

A few improvements were made to the current rental process from my last rental in Jan 2022 that weren't fully explained (Ie. lock on box). Plus the truck was provided to me completely empty forcing me to go to nearest gas station to fill. Was compensated for bringing back truck 1/4 full so next rental would not have issue.

Rating:

5.0

Have some seating for those who have to wait.

Rating:

5.0

Everything was perfect

Rating:

5.0

Honestly, Never had a better experience .

Rating:

5.0

Fast and easy very helpful and respectful staff

Rating:

5.0

The man who checked us in was not friendly or personable. However the man who I met with upon returning was great!

Rating:

5.0

A little faster at check-in would be nice.

Rating:

5.0

Awesome employees!! Very helpful and friendly!

Rating:

4.0

It's kinda hard to believe it was the first time I had been there for awhl

Rating:

4.0

The website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.

Rating:

5.0

The staff has been super helpful and nice. And move in was fast and easy.

Rating:

1.0

Friendly staff! Easy access :)

Rating:

1.0

I’m in unit 1000 my name is Joab Johnson I’ve had a unit there for quite some time I’ve been sick with the congestive heart failure I’ve been in and out of the hospital a lot and I’ve let the staff know I’ve let management know I’ve called several times to the people that you call that answer the phones for you and let them know that I United can’t get down there on time sometimes and then and I don’t wanna lose a little bit of stuff I have I’ve lost everything after I’ve got congestive heart failure I couldn’t work anymore and just put on permanent disability and so my bills have been kind of hectic and I knew I lost it a lot but I kept a little storage The manager just would not work with me on my late fees and everything and I pretty much had to just throw a bunch of stuff away is it anyway I just don’t think that I was treated properly by eight and you know what you guys do not answer the phones when I’d be in the hospital beds in there and I called and called and called to tell you I couldn’t get down there to pay it on time and then you guys wouldn’t answer and then you just charge me $50 every time out of line And management management was aware of my medical condition and that I was always there to pay my storage it was just late here and there because of my hospital stays and I don’t think it’s fair that I can charge so much for such a little space

Rating:

4.0

Manager and staff really are great.. seemingly work well together and appear to be happy to help you without prejudice or judgment?! Yes, I actually do mean just that lol. However, the weekend crew can leave you a lil wanting. It’s busy and the heat was insane today so I’m going to blame it on the heat! I do have one suggestion and that is to send someone to remove the admin lock from the units that get caught up the actual day they have gotten caught up. I think that would be wonderful and I I know I would support you in this lol. Overall the experience was top shelf with a special shout-out for the Manager, Duncan and the associate who runs and tends to the pool)

Rating:

5.0

Amazing management and staff! 10 stars!

Rating:

3.0

It kinda sucks having to haul the heavy stuff up 7 stairs up

Rating:

2.0

There was no communication it being a second level with no elevator and no access to a larger door. There needs to be better communication when setting up this location for storage needs, this was not an easy move with a regular door and second level with no elevator no dollys for appliances or easy way to move large items into storage.

Rating:

3.0

The 24 glass door doesn’t work properly

Rating:

5.0

A wonderful place to store items!😁

Rating:

5.0

This is by far the best Uhaul facility I’ve ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else

Rating:

5.0

The number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who’s working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.

Rating:

5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Rating:

5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Rating:

5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

Rating:

5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Rating:

5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Rating:

4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Rating:

3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Rating:

5.0

Staff was knowledgeable, awesome service was very helpful!

Rating:

3.0

alright

Rating:

5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Rating:

1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Rating:

5.0

Duncan is great!

Rating:

2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Rating:

4.0

People are very nice and helpful. Very clean

Rating:

5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Rating:

3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Rating:

4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Rating:

5.0

Thank you

Rating:

5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Rating:

5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Rating:

4.0

I was very satisfied with the service.

Rating:

5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

Rating:

5.0

Great move!

Rating:

5.0

Wanna say thanks to Chritine, she was spot of help.

Rating:

5.0

Thank you very much

Rating:

5.0

Alex assisted my checking in and was very clear about proceedures and policys.

Rating:

1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Rating:

5.0

Very good customer service. Nice indoor storage units.

Rating:

5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

Rating:

1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂

Rating:

5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Rating:

5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Rating:

5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

Rating:

1.0

We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.