Customer Reviews for U-Haul at Mineral King

Rating:

3.0

Inside the truck cabin was NOT clean. Smudges everywhere. The floor was also dirty. Please wipe/disinfectant. We are still in a pandemic. Also, the front passenger tire had outer ware marks and was making noise on bumps/pot holes.

Rating:

5.0

The staff member who helped me when I picked up the truck was great. The staff member who helped me when I dropped off the truck was also great. Fast, clear and well done.

Rating:

4.0

Great awesome checknout with Brian. Thanks Chris for double checking our return was completed correctly, appreciate the service!

Rating:

3.0

The price that was quoted was nothing like what I had to pay. I gave mileage and start and stop points.

Rating:

5.0

Great customer service

Rating:

1.0

Not enough staff or equipment for quantity of customers. Staff don't communicate with each other in regards to discounted contracts. Wasted about a hour of my allotted 6 hour time frame to complete the contract. Staff wasn't polite or helpful.

Rating:

1.0

Was charged a cleaning fee and didn't even hardly used it only picked up a couple couches down the road had a storage unit

Rating:

5.0

First time using rental truck service from U Haul overall great experience!! Definitely will recommend to friends and family

Rating:

5.0

Thank u so much! Great Customer service!

Rating:

5.0

Visalia Mineral King location was great they were the only ones with the trailer I was looking for around my area, they were super fast when it came to check out the trailer and checking it back in. Highly recommend this location because they have plenty of trucks, trailers and vans .

Rating:

5.0

I think this location is well maintained and the upcoming plans will make it even better. Most of the staff I have dealt with are pleasant and knowledgeable

Rating:

5.0

Gentlemen where very nice and I was happy with my experience.

Rating:

3.0

Two car trailers in a row now I have had blowouts going down the highway. Try E rated tires instead of D maybe or send a spare with the trailer. I was stranded for three hours this time.

Rating:

5.0

Always come to the store on Mineral King in Visalia....Always great customer service from their staff!!

Rating:

5.0

There was an employee there during my return that was very unprofessional. I asked another employee for his name she said his name was Chris, he had a bad attitude towards myself and another customer that he did not want to assist with a hook up then he got upset and threw a trailer dolly into the area with the trailers and walked away leaving the other female employee to move the trailers on her own and with 3 customers waiting to be hooked and unhooked. I rent from U haul about once or twice a month and I hope I don't have to deal with this employee in any of my next visits.

Rating:

5.0

Great employees!

Rating:

1.0

The truck was dirty on the outside, clean inside. Here is why I will not recommend, and honestly will look for a new rental. I rent 3 times a year for an event. I was shocked to learn, that even though I've rented in the passed, have an online account, and thought I could pick up via my mobile app, contactless, I had to furnish a phone number to verify who I am?!! First, who takes random 800 or 888 numbers now days?? Or, who takes random calls at all?!! The worker explained that it's policy, and if I actually walked out and came back and rented another truck, he would need to make a call again and verify my ID, claiming policy. So, there I was going down my phone list, one by one, hoping that someone would actually take a random call and verify who I am, as I'm standing there, in person, with my CDL photographed and credit card already scanned…….but, I can't get keys until an unidentified person on the other end verifies ME?!! That's crazy!! This is not a policy you want to stay with, I'm not happy with it, and I will be looking for another rental that does not waste my time and others at checkout. You have my ID, you have my picture, you have my address, you have my credit card. Are you seriously going to call this person instead of the police?!!

Rating:

5.0

Great experience, very friendly.

Rating:

2.0

Not very helpful

Rating:

5.0

Excellent experience.....short wait time to pick up the truck, the agents thoroughly explained the policies, and it took only a few minutes when I returned it.

Rating:

5.0

Gentleman at front was VERY friendly. Older man was not. I was very impressed with the younger ones customer service and overall care.

Rating:

5.0

this was a very smooth experience.

Rating:

5.0

I live in Porterville. There wasn't any location in Porterville that had a 6X12 trailer. Have more equipment available in Porterville.

Rating:

3.0

Location kinda bad because the parking sucks and on such a busy street The communication between associates and customers wasn't really all that clear For example upon returning vehicle I had a question about my final costs I was told they could handle that inside so I go inside and wait in line( for a while) then when it was my turn to be helped was told that they handle that outside so again I walk back outside just to have to go back inside so that was frustrating for me because it seemed no one could answer my simple question and because I'm in chronic constant pain that it's at times hard to stand and balance myself let alone walk especially without a cane or walker to assist me

Rating:

5.0

Nothing

Rating:

5.0

Got a false reservation 4272 N blackstone ave #103 was forced to drive 45 min opposite direction to pick up different trailer

Rating:

4.0

Thank you Brian, quick easy check out. Friendly fast return with Alistar, very friendly even asked if any problems with rental, appreciated the extra attention on return 👍

Rating:

5.0

n/a

Rating:

4.0

You advertise 19.95 a day and then want the vehicle back in 3 hours, I always thought a day was at least 8 hours. Not happy about the as we had to literally take shortcuts to get the items moved accross town, then there was the add ons which really made the price, pricey.

Rating:

1.0

Give a refund, if the equipment that was requested was not available.

Rating:

5.0

I have had no negative experience , have used this location many times

Rating:

2.0

I chose the check in by phone as it was touted as being much easier. It was not. Some of the frustrating things about it were 1) walked all the way out to the yard only to then be instructed to walk back to office to get keys; 2) you have to "await authorization" which took more time than I think standing at the counter would have 3) all the pictures you are required to take and upload and 4) when I had to go to office to get key the app told me to "skip the line" and go get key. I did not get to skip the line. I had to wait. And then the person behind the counter was very unpleasant and had a mouthful of food. He told me to go back out to the yard and ask someone for key because he didn't see it. But then when I got back out and walked back in (again) it was right at the counter the whole time.

Rating:

3.0

Truck on the outside was very dirty the truck should look clean

Rating:

4.0

Thank you Duncan, Brian and Chris. We know you guys are always rushing, but we do appreciate the extra care you give in making our weekly rentals ho smooth. Thank you for having the van sprayed to get the smell out, it was bearable. 5 🌟 star

Rating:

5.0

Verify if equipment was cleaned out before renting out equipment

Rating:

5.0

Billing issues that I can't get resolved! Can someone please contact me. I've been trying for days to get someone on the phone!

Rating:

3.0

I was stressed out when i arrived a few minutes before my time to find that my van was not in yet. it took about 15 minutes for the renter to get the van back. I am a mobile dj and work on a tight time schedule , this time it worked out . this isnt the first time this happened. one time about 6 month a ago i got a call telling me that they didnt have a van for me. fortunately it was a day before the rental so i had time to get an other. this loacation, doesn't have enough staff, and they are all over worked and miserable. And they usually don't have enough trucks.

Rating:

5.0

Nothing at all! Donavan was an absolute pleasure to work with and there were no issues when we needed to keep the van an extra day......

Rating:

5.0

Duncan was so pleasant and very helpful. I was actually having a bad day and he even lifted my spirits, motivating me to handle my situation. When I returned the pickup Donovan was also very pleasant and helpful. Both of these gentlemen know their stuff and are efficient and professional. I will highly recommend this Location on their behalf, we need more of these 2 good guys in the world today!!!

Rating:

5.0

Part shipping was slow. But service was awesome. I'll recommend to friends.

Rating:

5.0

Staff is very friendly and helpful, will use them again

Rating:

4.0

5 STAR Brian, excellent customer service!!! Thank you Chris for ease in return check out. Very knowledgeable . Appreciate service.

Rating:

5.0

Every time a rental is picks up it should be full of fuel. If it is returned not full then charge the returning customer $2.00 to $3.00 a gallon over the current price. The unit I picked up was very dirty on the outside and had a right front tire that was low on air.

Rating:

5.0

nothing, the people at this location are AWESOME!!

Rating:

5.0

Great service

Rating:

5.0

Everyone was really nice and so very helpful! I appreciated the hospitality a lot!! I'm definitely going to have future business with this location

Rating:

3.0

The rental price was very high. The 5x8 was $1200 and then the 6X12 was more than twice at $2900?

Rating:

5.0

Nothing...this location is awesome!! Friendly, knowledgeable people, quick check in.

Rating:

5.0

Donovan was awesome with the return and reimbursed the extra gas I had left in the tank. It was well above what I started with and needed to leave it.

Rating:

4.0

Thank you Brian for excellent check out, friendly and quick. 5 star to Chris, easy return, just leave it and quickly sends e mail. Thank you 😊

Rating:

5.0

Great us timer service at this location. Manager was there and very pleasant to work with.

Rating:

4.0

Could use a few more parking spaces for customers. But overall it was not a huge deal

Rating:

2.0

Truck had so much hard water stains on the windshield it was difficult to see through. No windshield wiper fluid. Roller knob on driver side missing to roll down window. Windshield had multiple rock strike damage. Returned vehicle sooner than planned due to the lack of confidence in the vehicle. Resulted in reserving another vehicle at another uhaul location and turning a one day project into two days.

Rating:

4.0

Get more help for this location.

Rating:

5.0

Nothing I would like to improve this place is great you're in and out very quickly in their system is so simplified thank you guys for making my rental experience so easy.

Rating:

5.0

Drop off place not good, did not even used the pads and still charged me. Kept the truck another day they only gave 24 hours to move. And you bet they charged me. That is not right.

Rating:

1.0

Trailer was dirty and greasy and the old guy is super rude.

Rating:

5.0

These folks are super friendly and our vehicle was fantastic!!! 🌟🌟🌟🌟🌟

Rating:

5.0

Returning the truck was a breeze and the staff was very courteous!!!

Rating:

1.0

A little disappointed because they charged me 90 something dollars for gas which I returned at the exact sane amount of gas that it was when I took the truck. Half tank. So I definitely want my money returned.

Rating:

5.0

everything was great

Rating:

1.0

I waited over 30 minutes to get the truck I already had reserved. The gas was on E. Even though it was supposed to have 1/4 tank. Took 20 minutes to Return it. Got charged the correct amount then found a 90$ Charge 2 days later. Waited on hold on the phone for an hour with no answer. Guess I will have to dispute with my bank. This place is a joke.

Rating:

3.0

Allow more room in the rental return area.

Rating:

5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Rating:

5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Rating:

5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

Rating:

5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Rating:

5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Rating:

3.0

alright

Rating:

5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Rating:

5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Rating:

5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Rating:

5.0

Wanna say thanks to Chritine, she was spot of help.

Rating:

5.0

Alex assisted my checking in and was very clear about proceedures and policys.