Customer Reviews for U-Haul at Mineral King

2859 reviews

1930 E Mineral King Av   Visalia, CA 93292
(1/4 mile East of Ben Maddox)

(559) 827-4575

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(559) 827-4575

1930 E Mineral King Av
Visalia, CA 93292
(1/4 mile East of Ben Maddox)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Tony D.  |  First Impressions 
Rating:
5.0

during return of trailer i rented, there was only one employee at the counter with a line of customers out the door. it was a very slow process of getting things done. other than that, the experience, quality of service was excellent.

Brian T. 
Rating:
2.0

They need more workers to help on the weekends

KATRINA M. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

This was a first class operation. Dropping off was a breeze.

ROD K. 
Rating:
5.0

Customer did not leave a comment.

LUTHER H. 
Rating:
1.0

The white employees there are freaking rude man he talked down to the minorities will bed and then your lesson in manners

Moses R. 
Rating:
5.0

Quick return, friendly personnel.

LUCA C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Okwudili O. 
Rating:
5.0

I initially reserved a truck online at the Burke location in Visalia California. I went to pick up my truck and found that the staff forgot to put my key in the pickup box. So I was told to go to the mineral king location where I was treated professionally and helpful!

miguel A. 
Rating:
5.0

Have better signage to know where trucks are. Fix the app so it actually lets it work.

Norman D. 
Rating:
5.0

Attendant was very friendly and professional. Was the best place to rent a U- haul from. Will do business there any time I need a rental.🌟🌟🌟🌟🌟!

William W. 
Rating:
4.0

Considering that there was only one person working (on a Sunday) and that I had to come back later because the employee had to take a mandatory lunch and I had to wait a very long time in line to get helped and that my reserved trailer was not available, I have to say that the staff who helped me did the best that a person could do and did not cave under the pressure put on by several upset people who had to wait a long time. Thankfully somebody else was called in to help so there were two working (one in the shop/yard taking care of equipment and one in the office taking care of customers) I understand that this problem was caused by being understaffed which was most likely caused by lax government rules that provide incentives for employees to not show up to work and forces businesses to either provide poor service or shut down. When I returned the trailer, it was not understaffed and instead of waiting an hour like I did to pick it up, it took me 5 minutes to drop off, check out and get my receipt emailed. I had requested a covered trailer (5x8), but was not available so I received a slightly larger (5x9) uncovered ramp trailer which worked fine. No problems with the trailer at all, no malfunctions, no issues. I just want to say "goodjob" to the woman who was called in to help and did a good job handling the stress.... Bad job on the government for allowing employees to call in sick and be protected and is causing businesses to offer lower than expected services.

Francisco S. 
Rating:
4.0

Thank you Brian for above the top checkout customer service! Duncan, we so appreciate your handling return as they were so backed up with little help. We felt confident in just leaving the return and Duncan would handle it. 5 STAR to you guys.

Inez P. 
Rating:
3.0

The trailer had a tire that was wore to the tread wear indicators but the shop did not have a spare to put on. I was nervous about that tire all the way across the country.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Ramon A. 
Rating:
4.0

Quick and easy return process. Will use again.

LUCA C. 
Rating:
5.0

Online reservation and mobile pick up was a great experience.

Oscar H. 
Rating:
2.0

They did not have enough personnel for a busy Sunday on the first weekend of June. The line was very long.

DENISE S. 
Rating:
1.0

The location was poorly staffed. I waited 45 minutes for a customer service representative. Other customers waited longer.

Nathaniel B. 
Rating:
5.0

The gentleman that helped me was very nice and very quick in helping me getting up and moving!

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Great customer service

Diego C. 
Rating:
5.0

Duncan Vaughn was extremely helpful

david S. 
Rating:
2.0

Need more help. Only 1 guy working and had to wait 45 minutes to be assisted and people behind me in line actually left unassisted.

Julie S. 
Rating:
3.0

I have rented at this location numerous times. This last experience will possibly end my renting from this location. The continued wait time shows either lack of the managers ability to staff appropriately, organize effectively, troubleshoot on how to expedite selling merchandise, rental returns, rentals with reservations & rentals without reservations. With every one of my rentals I have experienced wait times as staff are attempting to locate keys, wait for slow computer response, double duty from desk to cleaning vehicles as the line continues to grow & other tasks. We arrived to pick up a reserved truck & were met with a line with a 20 min wait outside the door + an additional hour & 25 min as we "progressed" to the desk. Yes 1 hr & 45 minutes. we were then told we would need to wait until the pickup was cleaned to which I replied we would take it as is. We were told the keys we're in it & where it was but no one came to do the walk around so after another 10 min we videoed it & left. 5 min shy of 2 hrs we drove off the premises which resulted in my missing attendance at an important annual business meeting. Several people came in to buy products but after a lengthy wait in line they put the items back & left. To me, this shows a total disrespect for people who have chosen to do business here & give their money to support this site. I will now take my business elsewhere in hopes they will be more appreciative & respectful of the time element to which has caused individuals to have to use their vehicles.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Gas meter was a tiny bit off what was written in agreement contract but overall great service and friendly staff. Excellent place and I will use again

Albert G. 
Rating:
4.0

Thank you Duncan. We had to wash the van and he quickly provided a credit. Duncan, Brian & Joel . These 3 guys are quick in providing customer service. Keep up the good work.

Inez P. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
3.0

Customer did not leave a comment.

Camille B. 
Rating:
5.0

Easy pick up

Roderick C. 
Rating:
5.0

The guy behind counter was less than helpful. I reserved a truck with lift gate. I was given one without. I reserved pads & he said there wasn't any. I asked a different person who brought me the pads. Hmmm looks like there were some. The truck pull down did not work properly & the truck would jump starting & backing. Looks like the truck had only a 1/4 tank of gas when I picked it up which I was not verbally informed. I put $30 gas before I brought it back which is a lot more than what I started with. Whenever I've rented a truck before, it was always a full tank.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Great customer service

Diego C. 
Rating:
5.0

Customer did not leave a comment.

GARRICK P. 
Rating:
5.0

The service was exceptional. I can not think of a thing that could be improved upon.

Sheila G. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

I rented a UHAUL PU. I did not expect the bed to look like new. The interior, windows, and mirrors were dirty. A quick run through a car wash would have made a BIG difference. I will still rent a PU from UHAUL in the futures needed.

Richard H. 
Rating:
5.0

NA. EVERYTHING WAS PERFECT. BEST DIRST TIME EXPERIENCE.

Benny R. 
Rating:
5.0

Nothing your people are very informed. I would use them again

Diana R. 
Rating:
5.0

I didn't see the think about the 4 flat wire connection until I was at store. Probably missed it on paperwork

Richard D. 
Rating:
4.0

Always easy, but feel we returned truck cleaner then we got it, and more gas then when we took it. A courtesy % or small amount would go a long way. We have rented several trucks would appreciate a loyalty recognition.

MARLENE M. 
Rating:
3.0

They didn't have the equipment I ordered, we're not very informative in terms of advising I had to return the furniture covers, and they were not very friendly.

Andrew D. 
Rating:
5.0

Staff was friendly and was able to fix an issue with my reservation.

Melquiades M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS CLIFFORD C. 
Rating:
2.0

Truck was clean on the inside yet full of dried mud everywhere else. Truck ran poorly, I was continually worried it would break down, the back door got stuck several times, and the ramp got stuck too. Horrible truck, horrible road side assistance and never could connect via phone with location I rented from. Never again will I rent from them.

Beverly Z. 
Rating:
2.0

Not enough staff, hour waits, issues. Vehicle was dirty, ran bad and rough riding. Prior rental experience was better but still not enough staff and a long wait (out the door both times)

William C. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
3.0

The service was too slow. It appears that there are not enough staff to assist the high volume of customers. This is not the first time that I have experienced this terrible service. I had to wait about forty minutes just to return a pull trailer that was paid in cash.

art G. 
Rating:
5.0

Customer did not leave a comment.

Narciso A. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Used container to store household items during home remodel. Cost effective, short term, convenient.

Lillette Q. 
Rating:
5.0

Jeremiah excellent service

JAMES S. 
Rating:
3.0

Waited way to long in line. One person inside and one outside

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
4.0

Joel is one of the best employees here. All professional quick service!! Never an issue checking out or in when he handles things. We very much appreciate his work ethic. Thank bv you Joel.

Inez P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Truck I rented had the sent of marijuana, and it stank my furniture. Disappointed

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Aldriel A. 
Rating:
5.0

Little confusing originally with s burke location which didnt have equipment or clear instructions. People at minersl king really helped and were very couteous! Should have just gone there to begin with!

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

You can buy boxes and tape, anything in the store. You can reserve a truck but when it comes to actually renting a truck I get screwed around on my day of need because some bullshit policie change and refusal of my credit card.. I've spent over ten grand with this company last few years but NEVER again. U haul has lost any further business I might of given them... and you'll be dsmn sure I'll be telling my friends as well. Keep up jerking the public around- you'll be bankrupt soon.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Nothing I could think of at the moment it was an overall great experience....

Rebecca W. 
Rating:
5.0

Have staff more helpful, trained and with system updates available related to reservations.

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

Rocky S. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Good customer service. Reserved a big truck and they had it ready!

judy B. 
Rating:
5.0

Customer service was awesome

Sherry S. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

MARISOL V. 
Rating:
5.0

good service

Alfredo G. 
Rating:
5.0

Very helpful employees. Car trailer was a pleasure to haul with.

TODD W. 
Rating:
5.0

Duncan provided great customer service! Was friendly, professional, and made the process as easy as possible

Steven C. 
Rating:
5.0

Great service.

Clinton H. 
Rating:
4.0

Customer did not leave a comment.

Chad J. 
Rating:
4.0

Thank you Duncan, smooth friendly checkout, and Joel for always providing super fast return while handling numerous returns. We rent weekly and nice to be provided with friendly service!

Inez P. 
Rating:
2.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

Customer did not leave a comment.

Annette B. 
Rating:
4.0

Customer did not leave a comment.

Shong S. 
Rating:
4.0

The person that helped us was very capable and helpful. She was patient and efficient - wish I knew her name. The right side mirror was broken and not functional. This truck was huge and we could not drive it 220 miles without a functioning right side mirror so we had to tape it place. This was a safety issue and I was very unhappy about this.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

cindy A. 
Rating:
4.0

Customer did not leave a comment.

james P. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
3.0

There was a very long line. We waited almost 30 min to be helped. The lady at the counter was leaning her head in her hand, talking about how she was working overtime, having problems with every customer she helped. But the gentleman who helped us was really great. Efficient, professional, and friendly.

Jeremiah C. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
2.0

Hire more staff. Wait times were unbelievable.

Katarina J. 
Rating:
4.0

Customer did not leave a comment.

george V. 
Rating:
5.0

The staff was very helpful. They were able to help me find a truck and save money. Thank you Duncan

Arthur G. 
Rating:
5.0

The drop off was very easy. Need more workers in the office part to help customers with their pick ups

Kimberly P. 
Rating:
5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Erin M.  |  First Impressions 
Rating:
5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Julie S.  |  First Impressions 
Rating:
4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Klynton F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Joy L.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, awesome service was very helpful!

Consuelo T.  |  Overall Experience 
Rating:
3.0

alright

Mark M.  |  Online Move In 
Rating:
5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Jose M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isidro C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amina l.  |  Overall Experience 
Rating:
1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Malena S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Online Move In 
Rating:
5.0

Duncan is great!

Benjamin G.  |  Overall Experience 
Rating:
2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Martin H.  |  Overall Experience 
Rating:
4.0

People are very nice and helpful. Very clean

Chris F.  |  Overall Experience 
Rating:
5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Gina V.  |  First Impressions 
Rating:
3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Alice E.  |  First Impressions 
Rating:
4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Keon L.  |  Overall Experience 
Rating:
5.0

Thank you

Francisco A.  |  Overall Experience 
Rating:
5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Monique S.  |  First Impressions 
Rating:
5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Keena S.  |  First Impressions 
Rating:
4.0

I was very satisfied with the service.

Peter F.  |  Overall Experience 
Rating:
5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

jason c.  |  First Impressions 
Rating:
5.0

Great move!

Carletta A.  |  Overall Experience 
Rating:
5.0

Wanna say thanks to Chritine, she was spot of help.

Stephen H.  |  First Impressions 
Rating:
5.0

Thank you very much

wendy k.  |  First Impressions 
Rating:
5.0

Alex assisted my checking in and was very clear about proceedures and policys.

William S.  |  First Impressions 
Rating:
1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Michelle H.  |  Overall Experience 
Rating:
5.0

Very good customer service. Nice indoor storage units.

John D.  |  First Impressions 
Rating:
5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

tom w.  |  Overall Experience 
Rating:
1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂

ELIZABETH H.  |  First Impressions 
Rating:
5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Lisa N.  |  First Impressions 
Rating:
5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Pabbie John P.  |  First Impressions 
Rating:
5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

tillman s.  |  Overall Experience 
No reviews have been submitted for this location.

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