More respect because one of the employees is watching the phone with aritu put more attention in the phone I feel lake in a hurry
MARIA OCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner could stand to talk to me instead of stare at my wife’s breasts
ZACHARY AStaff at the Oddie branch were extremely helpful and very easy to work with. I completed my move with all the tools I need with ease due to them.
DEMASTER SCharles took care of me from the moment I called all the way until I returned the van. He was very patient when I kept asking questions, he was professional and kind. Best general manager. This is the best location and he has the best team behind him. Thank you.
ETHIOPIA BVery good service and Samuel was very friendly.
ERENDIRA MThey were on point,every thing was cleaned and ready to go..very informative an return was pretty easy also..thank you
ERIC WIt’s the App that need to be fixed. Why would it let me reserve equipment in a town more than 600 miles away, and then notify me the night before that my equipment can be picked up in a different city 48 miles away? Later fixed, but now picking up 24 hours later at two different locations in town? Oh yeah, then on my drop off in my destination city, the app told me where to drop off. Then I was called by UHaul asking me if I was returning the equipment an hour after I dropped it off. Fix your App UHaul, or go back to phone reservations and get out of the App game all together.
Robert MVery satisfied
LEE MGreat job
ROBERT BVery helpful staff.
Rita KThe service provided was excellent thank you, again.
Hannah PI came in late right before closing and the gentleman didn’t complain or anything just helped me unhook everything and got me out of there. I was exhausted and I’m sure he wanted to leave too. Great experience and thank you to the guy that was working.
Alan MJust make sure the radio works, because it did not work in my rental. The Assistant manager also did an amazing job at explaining and helping me in the process.
MYRNA AGreat super fast easy drop off! Very pleasant and cheerful staff. Really excellent experience!
ERNEST OCharles and his crew are friendly and a well oiled machine.
RUSTY DYou guys take multiple transactions and it take a week to get one of the back
DEREK MThe truck needs mechanical maintenance. There steering is a bit wiggly.
MOHAMED SHidden upcharges no transparency
JESSE HNo working marker lights on this trailer tail lights turn signals only at brake lights but none of the side lights were operational
ROGER KEncourage people to use the UHaul app in order to quickly get the piece of equipment that is needed.
Charles DMore counter folks...you guys are busy! The process was smooth and easy.
ZACHARY APersonnel were excellent with the only issue being the lot size was tight. Nothing can be done based on the current location however.
WILLIAM SManager is great! He help me being first customer of the day. Equipment was great and so was the price!!
TIMOTHY ZStaff were helpful yet very busy. Had to wait.
DAVID RThank you to Samuel for your awesome customer service! I chose the mobile check -in process and he made the pick-up and return processes hassle free and had a smile on his face, even though he was extremely busy.
ROBYN RThe check in process really needs to be faster. Even the on line check in is very time consuming Charging for mileage plus having to refill the gas used is excessive
Elizabeth COnly two staff members, I assume due to corporate policy, on site. Additionally, the rental did not have enough gas to get to a gas station before I ran out on the freeway only about a mile away, leading to a $300 roadside assistance charge that I had to refuse on principle. Regardless of giving a credit for filling the tank back to 1/8, it should still have had a little more than that in the tank to get to a gas station. Staff was friendly and as informative as possible. This negative review is a reflection of policy, not people.
CHRISTOPHER RSamuel and his team have gone beyond and beyond any and all expectations!!!
EDMOND NWe had connection issues and they worked through it to get us on the road
JACK LEven though I took the truck empty, I had to return it with 1/4 tank or pay a penalty. BS! The guy behind the counter was of no help.
ANTHONY CThere was a long wait time. Need more people working at the desk. The staff were friendly and helpful. The van was clean and well maintained.
Audra VOnly thing is you guys taking out money instead of changing the hold amount
DEREK MCharlie is an excellent manager! He gives excellent customer service and helpful to everyone that come in his store! Thank you Charlie for helping me and my friends!
JANET AGood,courteous and helpful salesman
PHILLIP OPeople were friendly and helpful.
James MMichael was amazing and helped me a lot.
JESSICA BTodo exelente
FRANCISCO CCustomer service representative has no personality and didn’t explain anything about the contract.
JAMES LAgain, I will never u haul. The vehicles are very cheaply made. They are uncomfortable for anyone over 5’6” tall. There is no room for one’s feet. The van is rickety, the headlights are useless in the rain, there is no technology, such as a single Bluetooth or place charge a phone. The “plug” didn’t work. This was a new vehicle and there is absolutely nothing built in for comfort. Penske is much better. Your prices are a rip off and giving me a vehicle either no gas is simply you making me work for you. Terrible company!
JOHN DCharles is very helpful and pleasant. Great customer service service.
YOLANDA MWent in got truck rental without a reservation. Couldn’t have asked for better! Appreciate the stellar customer service. Happy customer here!! Thank you!
CANDY WThe U-Haul staff is super friendly and also informative. Sam the manager got me a really great deal on a good size truck that was clean and drove very well. When I returned the truck it was quick and easy and I would definitely suggest this location to a friend!
JOEL SAbsolutely fabulous experience. Everyone who works here is charming and helpful and friendly — and the equipment rental went smoothly! Stellar.
Marjorie MFast, professional.
FRANZ NIn a bad neighborhood
COLBY LThe staff was extremely communicative, helpful and friendly. They were on task with everyone and although busy, they were all working together which streamlined the process. There were only 3 of them yet they were all very pleasant while working! Even at drop off when I had forgotten a broom to sweep out the leaves from going yo the dump, and they were super kind and did it themselves. I felt bad about bringing it back that way, but they just got right on it and took care of it for me. Bravo. Thank you.
TIMOTHY MEmployee s were very rude when equipment was dropped, maybe hire more help
JAMIE NThe reason why the location is just not great it is very small it's really hard to park I had to go all the way around to get the entrance that being said the people there are amazing I have never received such good customer service the three people that help me out are rock stars I wish they could go to every other location and teach people how to act appropriately they juggled like seven things at once and handled it like pros it was amazing on how efficient they were I wish there was more people like them thank you for everything it really was a wonderful experience
JOSEPH PI actually want to give kudos to your employee Charles Lucas at the Audi Blvd., Silverado Boulevard location. He’s not only hospitable and courteous. He goes above and beyond just his duties there. He must’ve noticed that I was having a tough day. He took the time to encourage me and let me know that things are gonna be fine. This is something you see rarely in today’s society. A young man that goes out of his way to encourage somebody else who is in need I feel this young man is a great asset to your company. It’s not every day you meet a person who has the compassion and empathy that I saw in Charles Lucas today God bless you guys.
Scott CKeep up the good work.
JEFFREY JThe manager of this location refused to allow us to unload the vehicle transport on the lot and got in a screaming match telling us it was not his problem where we ‘dumped’ our vehicle but that he didn’t have liability insurance for offloading vehicles and it was on us to try to find another location to drive the car off the transport. He acted like it was entirely not his problem, despite the cramped conditions to try to get a 26’ truck plus vehicle transport maneuvered around in the area to find somewhere else. When we tried to offload it on the shoulder of the nearby road he yelled at us that was dangerous and when we explained it was not on the lot so not his liability he started screaming ‘get off my lot go home get out of here’. Terrible experience. Terrible end to a hard day of moving. Unbelievable that you could pay for a vehicle transport and the approved location for drop off would be such a terrible experience with no notification that we could not drive the vehicle off at that location. I even tried calling the location ahead of time to ask but you can’t get through to the location it just routes your call to big U-Haul customer. service. After we left and unloaded the vehicle in another lot the manager who had screamed at us did not even bother to come out to try to address the situation. If I could choose negative stars I would.
Colleen FHidden charges are crazy . Quality of the truck was bad
EDWIN MWonderful staff. Highly recommend
CHRISTINE WEasiest drop-off ever! Thank you to this location.
MELISSA LAppliance dolly wasn’t working, I had to fix it, but they gave a credit
Darin Kimprovement not needed.
James HYour assistant manager was a great servicer. Friendly handled the rush well and got things done quick and efficiently
Holly BReturning the truck with the app was a breeze. Fabian was there to help with any questions I had!
ERIC AManager was attentive and professional. I love that he is detailed on the process but also fast enough for me to feel like I’m getting all the information but that he also understands that I’m in a rush. I like the fact that he can be detailed and quick. Equipment is always clean. With all the U-Haul options available near by, I prefer this one.
WILLIAM S