Getting the equipment is still a very slow process. 2 people working to check in and check out during the busy morning doesn't help the flow. I noted few people using the app beyond the original reservation. It appears to me that in order to save labor money, Uhaul is willing to inconvenience customers with a slower check in.
Linden SCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Walk people through how to check out when there has been a problem. Show them how to solve the problem in order to continue to check out.
MARIA IWork on employee morale during busy times
Tucker SThe trucks themselves are very nicely maintained but the people who work there is the best thing by far! Friendliest most helpful people ive encountered in a while!
Luis OAwesome employees
WILLIAM WMaybe explain a little better about the self check in and check out. Being a little older I try and not shy away from internet things and I'm glad I didn't this time. It was so easy and user friendly. It was great
Michelle CThe person at the Spanish springs store said they would take care of the storage unit that I vacated that morning and they billed me. That’s not good that’s very wrong
James PIt took almost an hour to get a trailer, your App is dysfunctional so that’s a waste of precious time, your computer froze up, I had a 45 minute wait because of slow customer processing in front of me. Never again.
Kent DRich who helped me, but he was the kindest, most considerate, thoughtful person I’ve ever dealt with the other gentleman Samuel, didn’t really have the time to help and said they have nothing available. This gentleman said yes we have this absolutely available and I was able to pick it up take care of what I need to get done and to bring it back by 12 o’clock noon or a little after 12 I apologize but that man that wrote this all up for me his name is Rich, should get a pat on the back. He was very kind, very considerate, and I believe he cares! The other gentleman‘s name was Samuel and he was polite just not knowledgeable! But I can say I only rent from U-Haul and I’m thankful for you people!
Peter KAwsome
Anthony EYes, Richard is very good and he’s very friendly helpful thanks
PARMJIT SNo improvement needed. Friendly and helpful staff, easy to book for immediate use, easy to return. Very pleased!
merrill GRichard who was working this location this morning 5/19 at 10 am was AMAZING!!! It was very busy, he was waiting on several customers at the same time. He was warm and friendly and even though he was slammed still took the time to help a young woman get her purchases to her car! He sets the bar for customer service!!
Mary GThey are here and try their best to get the job done correctly each and every time. In the end I get done what I needed too do thanks to each of you. Excellence
Hannah PSuper easy to drop off even after hours. Hassel free and easy. Thank you UHAUL!
noella sThe ladies in the front were not nice.. and I got charged twice.
GRACE JI was overcharged for mileage. I went under 20 miles and was charged for 47 miles.
Kathleen Clong wait in line, 45 minutes or more. Need more personnel during rush times.
Charles GThe truck had issues, it was very hard to put into reverse. The staff at in Sparks was wonderful
Mary Gvery easy do orden and Dropbox off through app
Josh RTerrible location, hard to navigate had to wait to drop off a trailer.
Eric NI arrived, there was no one there in the office, I started the process on the app and when the manager finally arrived from the store he was too busy drinking his protein shake to actually help me and told me to just wait. Finally after everything went through on the app and it was time to get my vehicle he was again no where to be found and after some time he came out eating a sandwich, talking to me while eating. He then was put out because he had to move a vehicle to allow me to get the vehicle that was assigned, again all while eating a sandwich! Horrible customer service
STACEY NI never realized how inexpensive a local move could actually be!
KEVIN NCiera was amazing. Short staffed and handled herself with the utmost professionalism
Charles ROffer free coffee :)
William TGreat bunch of people to work with!
don dNeeds better manager. Its hard to get good people, but when they do the management treats them like shit and they leave. I had two great employees help me get the trailer and drop the trailer. Both were great, and probably will be gone next time I rent. Give them significant attendance and longevity bonuses to keep good people.
Timothy ZVery personable and helpful.
rick cThey were a very nice and effective team at Uhaul Silverada Blvd. Reno Nevada. When I turned the box van on that we were using We left some personal keys there accidentally and when we came back hours later and asked about them they asked for a description and lo and behold they had them for us and we were grateful. Uhaul at Silverada Blvd is a 5 star service for sure!! The family!
Josephine CStaff very helpful. Stuff very friendly and knowledgeable
Anthony LThe passenger seatbelt did not work in the truck that I rented. So my daughter had to ride four times on the freeway with no seatbelt.
Luis BBeen coming to this location for 25 years never once have I had a bad experience. Thanks again helping my family with a smooth move.
Matthew HI always get great service at this location.You have good people who work there and the trucks are always clean.
Elissa MEverything was great people were above and beyond great
cathy cThe best uhaul in man history
John TAwesome Quick
Jeffrey SThe staff was fantastic.
PHILIP MI wasn't greeted by anyone when I arrived, they didn't have the dolly that I reserved, but one showed up at the last second, otherwise they wanted me to drive extra miles in the truck to get one from a different store. I will say that the two gentlemen that were checking in the trucks when I returned the truck were very nice, polite, and helpful. It won't be a first choice location for me.
Jessie FYour Mobil checking app is clunky and repetitive. It made me enter my dl photos and credit card twice. Also, it wouldn’t save vehicle photos at pickup, so I had to go inside, wait in line and get the guy to send me a new link. After that it worked
SCOTT AU charged my debit card 2x. I have a claim pending against you.
Christopher CAsk your team what they need to improve THEIR experience because they give fantastic customer service and their work for your company should be acknowledged, supported, and rewarded.
ADRIANNE MGreat customer care ! Easy peasy
AUDRY SAll the difficulties trying to get the truck after hours and still couldn’t do it. Was at the lot until almost 11:00pm on the phone with customer service and they said they would discount it and they didn’t. Not to happy
JASON MVery simple and understandable.
Suzanne LThank you
anna lThe owner called and said I could pick the trailer up early, that I could have an extra day or so. As I was picking up right at 7, they rushed and got me through so they could close. My fault, I did not read the return date at the destination. It was a full day earlier than I had said, and there was no extra days. READ THE PRINT with these people. Good thing the people at my destination were understanding.
Jim PFrom start to finish it took almost 30 minutes to leave with the truck. One of the gentlemen was on his phone not paying attention to what I was saying.
Deidra OGood overall experience
Clint RWhen you arrive they dont greet you they just leave you waiting and when they take you to yet your car they dont even pull it out off the parking lot or even remove the sunshade i have to take it off myself terrible service
hugo aGreat location
Stanislav SI'm happy.
Heidi HGreat and quick customer service
Andy CLocation personnel were very helpful and got me hooked up and on my way quickly. The return was very easy and the check in person treated me very well. Nice work all around.
alan dI was was on empty with gas light on before I left the parking lot. I returned the U-Haul with a 1/4 tank and was charged for a pull tank. This is terrible service. Charging me over $400 for a mistake.
Levi BAll the workers were friendly and very attentive. The process to check in was easy and has minimal questions.
Joe NMy rent a truck for a day for $19.95 experience ended up over a hundred dollars. I went a total of twenty miles, put in two gallons of gas and got charged for three more, theives. I FUCKING HATE APPS, and will not download Anything, ever. I felt absolutely baited and switched. STOP emailing me. The upselling, and focus on forcing me to download and interact with technology or be charged extra was fucking infuriating.
michael m