Extra staffing
JASON WCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very professional and efficient - I don’t have any suggestions for improvement.
Randy CI want to specifically acknowledge Charles Lucas! He was friendly, courteous and incredibly hard working!! He represents U-Haul very well!!
RAMEE MJust wondered why when I returned the vehicle I was charged $25 for a cleaning fee when I returned it clean!
ALBERT PIt was perfect
DON HGreat customer service
STEFANO MThis was leaps and bounds a better experience than my previous one at his location. The previous occasion, a tall, Caucasian male (with many tattoos), had me back up the uhual around the back to a different parking lot and jump the curb. This was all because he did not want to transport the trailer himself. This time around the, the uhuals were neatly parked and there was ample space to maneuver in the parking lot. The new assistant manager at this location has really turned this location around. Great job!
DANIEL LThe guys at this location were great! Being a person who has worked in hospitality and customer service for 13 years. I can tell these guys were team players, they work well together. They had professional customer service ( don’t really see that enough in Reno). And they got you in an out in a timely manner. I would definitely recommend this location to anybody that needs to move. Great job guys!
RASHEAN KVery Rude Staff!!!! Was demanded for keys not even knowing who was asking for them and got yelled at. The staff was very unhelpful and un-inviting and extremely rude. Zero stars if I could. Will never rent from this location ever again!
CHELSEA CThank you for making this so easy.
David BReally easy process to get the van. Friendly, helpful staff. The van was perfect for our move and the return process was so easy.
KIM PTrailer had no suspension and made driving with it incredibly uncomfortable. It shook our whole car. Also this was not the first location I went to. I first went to a location a bit south of here but the employee brushed me off and told me to come here instead.
ROWEN RGreat service! Thank you!
Luke SAwesome customer service. Fast on return of my rental. Recommend highly to this location.
Kathy NThe staff members are amazing. They helped me when I neexed it the most! You guys are amazing!
MICHAEL WExcellent customer service!!!
MATTHEW GThanks
MARK CGreat customer service. Friendly and courteous.
Gene FWhen I went to pick up my truck I had on hold, it was out of gas. So I had to go straight to the gas station. I got on the interstate and thought the truck would blow the engine. After returning a truck that had a troublesome engine, I picked up another truck, only to have the same empty fuel tank. I was over an hour late for the movers. I had to pay them an extra $185. Customer service really didn't seem to care about my problems. I got reimbursed for one fuel up but not the other or refunded for the movers. I just spent $4,000 on a one-way trip out of state. They could have reimbursed me a lot more. This is very unsatisfactory.
KELLY PWe just waited a long time to pick up our vehicle tho the person who helped us was very nice.
WINNIE MThe kid was very helpful sorry I think His name is Jesus very informative and friendly thank you P,S keep the drive way open for easy in and out thank you
eloisa AThe people did a really good job and very helpful.
LORINA SHorrible experience from the get go. Incorrectly informed on pricing. Charges for rental furniture pads and didn't get. They chose the wrong drop off location clear across town. Had to call customer service number. They transferred me, then again, then again, then left message. Then at end got a final receipt for a cleaninb fee of $50. What? I changed the entire cab out and swept the truck out. Luckily that lady at drop off location (not the one I asked on my reservation) she kindly credited me back the $50, or says she is, fingers crossed. Just crazy to deal with all this and still spend almost $1000 for one way 520 miles.
MISTY BThe general manager Charlie was extremely helpful, fast, the trailer was clean as well as all ready for me , Charlie had me up & gone within 10 minutes. I Appreciate the professionalism! -Tessa D
TESSA CI was about 20-25 minutes late. While I don't exactly know the "grace period" (figure it's possibly an hour). The receipt says I was charged an extra day, and extra insurance. The location was backed up anyway, so they couldn't have checked me in until the specified 3pm time. What do you think? Mark
MARK LThe tail gate chains were very difficult to pass through flanges. They had not been properly attached at the store
GEORGE BNone
Christopher KIt was great experience, as we all know moving is not fun but they make it much easier for me. U haul is my go to company for moving and have never nor would I ever use any other company. I have always been treated with respect and this goes for whether renting or returning.
Judy GTuesday May 6th I parked my rental on site at this U-Haul location, which was very difficult to navigate because it was full of other return vehicles obstructing the entrance. At one point, I was obstructing the road as I waited to pull in. After getting honked at multiple times for blocking the road, I managed to pull in with the help of another customer who was also waiting to be helped. The two employees I interacted with told me to drive around the U-Haul establishment into the back alleyway, back up the trailer in reverse, and jump the curb. This was a challenging and stressful task, but I did it nonetheless. The employees should have removed the rental upon arrival and not have me go through this nightmare. At one point, I told the male employee that this was a nightmare and that I should have left it upon arrival at the lot. The employee responded, "Well then, you would be abandoning your rental".
DANIEL LBest customer service ever. Thank you.
BRUCE AI called and spoke with Sierra, made the reservation and drove to the store. Paperwork was processed quickly, and I was there for a very short time.
HALL FLock the equipment so homeless people can’t use it as a shelter and drug den. The employees responded to my concerns quickly and made things right. The problem is that I never should have found the problem in the first place.
SAMUEL HThe trailer lead plugs need to be fixed or replaced.
William BTrailer connector to truck wa a four wire and almost all trucks are seven wire. So I had to spend 15.00 dollars to by an adapter.
KENNITH MService attendants were kind, courteous, and expeditious in their delivery of my rental.
Silvia BBoth check out and check in guys were quick and courteous. Perfect service
WILLIAM FThe manager was not prepared for customers! I was there to rent a trailer and the first one they couldn’t get the lights to work at all so they switched to another trailer, but it had a flat tire so they finally found a replacement tire this whole process took about an hour and 45 minutes. Very poor service.
GREGG MAgain very good but please do something to involve dinosaurs in the future
Liam CHorrible experience now for the 2 nd time and gave me an unsafe truck
PATRICK KThe Gm and all I ran into in this facility were friendly and knowledgeable. Thank you
AGNES Rnothing. everyone was great. will use again, was first time
IVAN ZEverything went perfectly!
KATHY TDid a great job, thank you!
MATTHEW PThe gent that checked us in was not at all clear on where he wanted us the place the trailer.
STEPHANIE SService personnel were very accommodating!
LOGAN AThey were very helpful at the Reno location
STEFAN HQuick and easy
JEFFREY SI was greeted right away by someone who could help me with directions on where to go and since time was of the essence they helped me out wonderfully and quickly, I would have much rather worked with the people here in the first place had I known they would be this helpful. They did amazing!
Drew MKaren, Samuel and Vernon were great, my day had been crappy and I went back to Karen and she straightened everything out for me and got me a sweet deal.vI had a smile on my soul when I left!!!!
ZABRA PStaff was very professional and not ce
Cynthia KThe U-Haul i rented was smokey. Received the truck with only 1/4 tank of fuel. The steering was loose and the accelerator was sluggish. Not a good experience.
LUIS MVery easy drop off
James ATrailer appeared to be well maintained, but had a lot of engine oil on it on the passenger side
MICHAEL CCustomer service was great & they even helpped us put stuff in the trailer from our truck bed & tarp and cover it. The only issue I had is one of the employees took the rope I have bought from U-Haul and walked away with it. I did not realize it until I was halfway to were I was going. When I took the trailer back they did replace the rope.
JADED RThe truck was filthy on the inside and outside. We were contacted by you to ask us if we would drive a larger truck to our destination and were supposed to get a $50.00 discount for making this change for you. We were not given a discount and were told there was nothing they could do on the check-out end.
GERALD WBetter reception area . I felt unappreciated as I entered office
Raymond SBoth the checking out person and returning person were outstanding. Friendly and most helpful!
LOREN F