They were a very nice and effective team at Uhaul Silverada Blvd. Reno Nevada. When I turned the box van on that we were using We left some personal keys there accidentally and when we came back hours later and asked about them they asked for a description and lo and behold they had them for us and we were grateful. Uhaul at Silverada Blvd is a 5 star service for sure!! The family!
Josephine CCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very helpful. Stuff very friendly and knowledgeable
Anthony LThe passenger seatbelt did not work in the truck that I rented. So my daughter had to ride four times on the freeway with no seatbelt.
Luis BBeen coming to this location for 25 years never once have I had a bad experience. Thanks again helping my family with a smooth move.
Matthew HI always get great service at this location.You have good people who work there and the trucks are always clean.
Elissa MEverything was great people were above and beyond great
cathy cThe best uhaul in man history
John TAwesome Quick
Jeffrey SThe staff was fantastic.
PHILIP MI wasn't greeted by anyone when I arrived, they didn't have the dolly that I reserved, but one showed up at the last second, otherwise they wanted me to drive extra miles in the truck to get one from a different store. I will say that the two gentlemen that were checking in the trucks when I returned the truck were very nice, polite, and helpful. It won't be a first choice location for me.
Jessie FYour Mobil checking app is clunky and repetitive. It made me enter my dl photos and credit card twice. Also, it wouldn’t save vehicle photos at pickup, so I had to go inside, wait in line and get the guy to send me a new link. After that it worked
SCOTT AU charged my debit card 2x. I have a claim pending against you.
Christopher CAsk your team what they need to improve THEIR experience because they give fantastic customer service and their work for your company should be acknowledged, supported, and rewarded.
ADRIANNE MGreat customer care ! Easy peasy
AUDRY SAll the difficulties trying to get the truck after hours and still couldn’t do it. Was at the lot until almost 11:00pm on the phone with customer service and they said they would discount it and they didn’t. Not to happy
JASON MVery simple and understandable.
Suzanne LThank you
anna lThe owner called and said I could pick the trailer up early, that I could have an extra day or so. As I was picking up right at 7, they rushed and got me through so they could close. My fault, I did not read the return date at the destination. It was a full day earlier than I had said, and there was no extra days. READ THE PRINT with these people. Good thing the people at my destination were understanding.
Jim PFrom start to finish it took almost 30 minutes to leave with the truck. One of the gentlemen was on his phone not paying attention to what I was saying.
Deidra OGood overall experience
Clint RWhen you arrive they dont greet you they just leave you waiting and when they take you to yet your car they dont even pull it out off the parking lot or even remove the sunshade i have to take it off myself terrible service
hugo aGreat location
Stanislav SI'm happy.
Heidi HGreat and quick customer service
Andy CLocation personnel were very helpful and got me hooked up and on my way quickly. The return was very easy and the check in person treated me very well. Nice work all around.
alan dI was was on empty with gas light on before I left the parking lot. I returned the U-Haul with a 1/4 tank and was charged for a pull tank. This is terrible service. Charging me over $400 for a mistake.
Levi BAll the workers were friendly and very attentive. The process to check in was easy and has minimal questions.
Joe NMy rent a truck for a day for $19.95 experience ended up over a hundred dollars. I went a total of twenty miles, put in two gallons of gas and got charged for three more, theives. I FUCKING HATE APPS, and will not download Anything, ever. I felt absolutely baited and switched. STOP emailing me. The upselling, and focus on forcing me to download and interact with technology or be charged extra was fucking infuriating.
michael mTrack gas usage better. We drove 14 miles and refilled 2 1/2 gal of gas and still had to argue about not returning it with less gas then it started with.
Frank SMy only complaint was we had to detour around a fatal accident which caused a rerouted that added more miles that we ended to pay up more out of our pocket which didn’t bother us but what did was that you guys don’t offer mile rates which I think costumers value more I think thank you guys
alejandro rRichard was awesome! He got me set up smoothly and feeling confident to hit the road. Amazing experience overall!
Erika VGreat service nice staff.
Jeff WHave come to this one for over 20 years.. my favorite location
Margo JThe wheel on the truck was loose or wiggling it kept giving us a hard time but we recommend you because Mimi works there
Keoki MAaa
Robert EEverything went smoothly from start to finish. The equipment was clean, well-maintained, and ready when I arrived. The staff was helpful, professional, and made the whole process quick and easy. I would definitely recommend this location to others. Keep up the great work!
Miguel LI have no comments or suggestions
Paul GThe truck had a mechanical issue. Team member 1 tosses it off, but team member 2 inquired more, said he'd write it up.
Doug WJustin at U-Haul on oddie definitely helped me find the truck I’m was needing and I would definitely recommend this location to anybody looking for great customer service and good trucks to rent.
JOEL SEmployee misinformed me of utilizing of equipment.. Also wanted to buy a lock which the employee picked for me when I went to put it on the trailer it didn't fit!
Johan KKinda slow, were directed to the wrong truck at first.
Yair AMixed experience. The area around the trucks had several homeless individuals camping & storing stuff near the trucks, which felt uncomfortable. Also there was a lack of communication regarding the moving blankets. I thought I had purchased them & would only be charged a cleaning fee if the truck was returned dirty. However, I was charged over $100 for not returning the blankets, which was never explained to me at the time of rental. Staff was friendly, but there was only one person working & a constant line, so important details were missed.
Breanna EExceptional customer service. Every time.
Bradley RSam was amazing! What a great experience.. he was professional , kind, curtious and gave you proper expectations. Uhaul should treat this guy right he is a great manager 👍
Josh BNothing. Super efficient and friendly
JOHN AStaff was very helpful in the morning when the app didn't want to work. Really appreciated his help.
Shawn MCharles was very helpful. Check engine light came on but the truck still operated and was advised it would be fine to do so. Worked out ok overall.
Shauna RKnowledge or misinformation of employees. I reserved a 26 ft truck for Tuesday our moving people didn't thing every thing would fit in the truck so I called a said I wanted to rent a trailer on so pick it on Sunday with my pickup truck and get it loaded and then use the UHaul truck to tow it to Oregon. After I took the trailer home and loaded it I went to unhook it from my pickup and noticed that it didn't have a jack...I called and was told that it could only be unhooked if it was empty. That defeats the whole purpose of me getting the trailer early and if i had picked them up together how are you going to load the truck if there is a trailer attached? Now I have to make a extra trip from Florence Oregon to Reno to get the trailer costing me extra money.. not a happy customer....I will say the truck was nice and drove well.
Johan KStaff was kind and helpful, despite being busy
John Bget a better gm that doesn’t try to pull the rug over on people for money rather than respect for the customer it’s heinous
John DEmployees are very polite. This is my new U-Haul store. Thank you.
Johnny BStaff was knowledgable and polite. Worked in a timely fashion. THE ONLY THING BAD TO ME WAS THAT CORPORATETOOK AWAY THE FREE RECYCLED BOX PROGRAM THEIR. I REALLY NEEDED SOME OF THOSE BOXES. but I still highly recommend this store. Charlie was awesome as well as Alton!
Jeannie DManagement played ping pong with AB.B sized dent and made me feel like I wrecked the thing Made comments the night before. When I picked it up, they're getting real picky, we're gonna lose our funding next day. I'm answering for ABB ding then I know d*** well. I did not do and they charge my account before they even addressed me. I've escalated, hopefully. A reckoning comes
Allen TPut large white with red lettering parking signs on either side of the parking area. “Park here” with diagonal arrows each pointing to the spaces.
Athena HThe customer service is awesome at U-Haul on oddie in Reno Nevada. The employees there are very informative and they definitely answer all questions. I recommend this location to anyone looking for a smooth experience renting a truck or trailer for your next move or adventure!
JOEL RThe assistant general manager made the experience. I’ve rented from this location many times over the last 10 years and what a positive change.
Mary F