I think the standard app for uhaul STINKS!!!!! The process is insanely overly complex than what is necessary. The staff is really nice, but they are overwhelmed if more than 2 people show up because the process is overly complex. Seriously, give over it HQ, you can't control it all.
MICHELLE TCustomer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location numerous times without any b.s
SADIE BThe representative was nice and knowledgeable. I like the app to check out the van. It was easy to use and to document the condition of the van. Keep up the great work.
MATTHEW CIncredibly helpful staff
max dThe staff was incredible -- particularly the person who checked us in and got us on our way. We rented on a day that the UHaul system was down, and the person who helped us was so kind, positive, and eager to make things as smooth as possible. I regret that I didn't get his name, but he checked us in at 9am on Saturday, Jan 17 and was someone who seemed to be passing the manager torch onto another staff member. I would love to give him MAJOR kudos, he kept things as calm and easy as possible on a stressful moving day! He made me feel very prioritized as a customer.
amy wWe only went 6 miles TOTAL, and were charged $14 for 3 gallons of gas. I do not believe that a 10ft van got only 2 mpg. This is outrageous and I’m obviously being charged for someone who didn’t top off the tank before I took it but did after. In addition, it’s very dishonest to advertise a van for $19.95 that costs $50 before I even pulled out. Just be straight and advertise the flat rate.
Jason DThe worker was very friendly and kind. Even though the line was getting long he was still friendly and took his time with each person.
HEATHER BThe 2 young men working at this location on Saturday 1/17/2026 made my experience enjoyable. Both were engaging and fun to speak with.
james sEmployees were super helpful, they help me load my car on the trailer which I was really worried about doing myself. The moving van was almost brand new, super fast, and even at 10' housed a ton of stuff. I had to drive from Oregon to New Mexico over terrible roads, and this Uhaul equipment was a life-saver! Thank you!
ZACHARY AGet a better Internet connection. Slowed down the entire line.
RILEY OBe up front about the substantial rental tax
JOEL LThe person who helped us was really great, kind, clear.
GREGORY NFriendly, helpful staff!
JESSE CThe parking was a little hard to find and the worker was wonderful, but very busy because it seemed to be only him there.
SARAH BU-Haul made our local move incredibly easy! We only needed a truck for a short trip to move a washer and dryer, and everything went smoothly from start to finish. The vehicle was clean and reliable, pickup and return were fast, and the customer service was kind and efficient. It saved us time, money, and stress. Highly recommend!
Vyncent PThe team at the Powell location are very courteous and professional. My only distress came at the end of my rental as I exited the vehicle. I wrongly assumed a running board was present and so I basically fell out of the cab onto the concrete. At 69, I could have seriously insured myself but I think, thankfully, all I have is a very bruised tailbone.
GRETTA RI want to shout out to Calamity who checked me in for their helpfulness. They made check-in a breeze. I found the online interface for the existing damage photos to he clunky. I don't need U-haul often enough to download an app. The old paper method of marking damage was more quick and photos can always be taken to back things up. Sometimes technology doesn't save you time.
JANENE KGreat crew, have rented before and will continue in the future
JERRY MHire a few more people. The few who were there were extremely harried
KEITH WHire more staff to work weekends- there were just 2 employees at this very busy location. They were doing an excellent job and working their tails off!
Lucinda YBoxes were dirty when I received them, full of crumbs and sticky residue. Very poor communication from the staff, and between staff members about my reservation. Received multiple calls due to it. No cost transparency about rentals.
Owen FJeremy was a great help and great to work with!
PATRICIA PThe manager went above and beyond to help me. Very courteous and professional
JACOB TService is top top notch, no need to go out of your way to make customers happy, the way you are doing it it’s perfect, your service is always pleasant, geed your customers in a very polite manner, if you can keep it up, personally I know what to expect and you haven’t let me down, congratulations, keep it up,!!!
MANUEL AGreat experience—very quick and professional.
LAWRENCE TI have used this location's services 4 times in the past 5 years. I have always been met with the warmest welcome and the most jovial accommodation. I honestly wish more places of business could do right by their clerks as U-haul evidently does by theirs because the service is never second-best. They've made difficult transitions comfortable and easy, which is the most we can hope to enjoy in this life.
BRISTOL OIt's kind of weird how this location just hands you the keys and says where to go get your truck. They don't pull it out for you and the trucks are all parked up really close to each other, mirrors tucked in, sunshade in the windshield. Drop off is a breeze though.
NATHANIEL FThe guy with the awesome beard is very nice, professional, courteous and efficient.
MICHAEL GMy rep was awesome! Great humor! Needs a raise!
SCOTT WExcellent customer service. Friendly and efficient! Will rent again from this location!
ANDREW MThe Gentleman who checked me in was superb. Very friendly and helpful. It was at the end of the day on Christmas Eve, and he took his time and did not act like he was rushing. Great Smile.
Tim CJeremy was excellent to work with. Professional, knowledgeable, and friendly. The process was efficient and reasonably priced. Definitely 5 stars at this location.
MICHAEL BI always choose this location. It's a convenient spot, but the people here are great! 10/10 would recommend
SHAWN BWould have been more convenient to retain our original location at 85th and foster, changed at last minute.
JONATHAN CVan was fine.We drove it less than 10 miles and returned it in under 90 minutes. Not happy at all that the fuel gauge was lower than 1/4 tank before we left the lot and not at the 1/4 tank mark like the contract said, evidenced in a picture that I showed to the clerk upon return. I was told at checkout a gallon of gas was $5.50 and I was fine with paying that fee for a gallon that I probably only used half of for 9 miles. No one told me about a $30 "fuel fee" in addition to the $5.50 per gallon charge and I was charged for 2 gallons that would have been impossible for me to use in 9 miles. I'm sure the $30 fuel fee is buried in your small print so I'm not fighting it but it's garbage price gauging and shady as all get out. Do better UHaul.
Matthew WSuper easy check in and return. Great customer service!
MICHELLE MVan worked as expected, one of the staff that helped me was very good looking.
RORY SIm always impressed with uhaul. From their website to their services to their employees. It seems like a well run organization from top to bottom
Richard GI was charged for the estimated fee and for the actual fee when van was returned. Both transaction went thru when I called was told to wait until the 15th to see if credited so for b six days you had my b money.
PABLO RHave vehicles ready to pull out- I had to drive on the sidewalk to get out Show people or have an infographic for the back locking mechanism The gas amount estimate on the paperwork was way off
ALEXANDRA CFriendly and helpful staff.
JESSICA ZWe had a seamless move! The manager who helped us this morning was very helpful!
ERIC PEverything was perfect
JOHN WI’ve had very bad experiences at this location in the past. The new manager is very nice and knowledgeable - a total turnaround from the crappy place it was before.
Zach WGreat service! Super friendly. Got great help over the phone as well. Definitely would recommend to all my friends
Christopher SStaff was knowledgeable and helpful. The manager who helped me was a pleasure. If I still worked at apple, I'd poach him, lol.
RICKIE GThe manager on duty was outstanding, as was the rest of the staff
RICKIE GReturn was fast and easy
JESSICA LFriendly & quick staff
James BI had the best U-Haul check-in experience ever here. I came in to find out I hadn’t completed the reservation online and the guy hooked me up with a rental anyways and was kind while doing it.
FORREST DAndrew was super helpful!
JON CThe sales person was Excellent. Wonderful people skills and knowledgeable of the product and services. Valuable employee!!!
JACKILYN CRepeat customer, had another U-Haul spot MUCH closer to origin spot, and went here for the service which is down to earth, unassuming, and attentive. Moving sucks, Powell helps to make it suck less. Thanks guys!!
MATTHEW Cthis is the best uhaul!! I rent a lot here and have used other places even other uhauls. it's always so easy and efficient there. Thank you for being awesome.
TODD NBoth employees who helped me did a great job!
DAVID BEverything was Great!
ADRIAN HStore manager was so nice and helpful checking me in. The gentleman who checked my truck back in was also incredibly nice.
MICHAEL BEasy check in/out. Friendly staff. Good vehicle.
Ryan DPrevious customer was quite rude to staff. U-Haul staff responded with a calm and professional attitude.
HYDEE RStaff were both very helpful. Drop-off was a breeze and they even helped me recover an item left behind in the cab.
ERIN NMy 24/7 rental wasn’t ready when I arrived. When making the reservation the quoted price was $30 cheaper than the final total. Rather deceptive.
KEITH JThe floor of the cargo van's storage area was dirty. I had to lay down cardboard to make sure the sofa I was moving remained clean. The people at the location were very friendly. The mobile check in process was awkward. Code to scan for location was in one area, van was in another, and then I had to go inside to get the keys, which felt like it defeated using mobile for check in. If I have to go inside, I may as well just not use mobile.
Roby DThe staff are wonderful! Easy process, great availability, great location!
EMILY RSuper fast and efficient. Very pleasant customer service. Return was a breeze - just handed over the keys. Billing was right-on and appropriate. Overall excellent experience.
STEPHEN HThe app lets you store your credit card but not your drivers license. This is a time consuming task for regular customers.
JAMES WJeremy was efficient and very courteous. Appreciated him, timm
TIMOTHY GJust wanted to give a big shoutout for the excellent customer service we received. It was fantastic from start to finish, and we'd definitely recommend this location to others.
Catherine HGreat employee who checked me in. Answered all my questions.
ETHAN RStaff was awesome
JOHN Gthey were great! super smooth, no problems. would rent here again for sure.
DOMINIC G