Customer Reviews for U-Haul at Powell Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Powell Blvd

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Kevin M. on

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Thank you for friendliness and promptness

adrienne l. on

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Customer did not leave a comment.

Todd A. on

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Customer did not leave a comment.

Scott M. on

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Everything was quick and easy.

Scott M. on

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The uhaul employee was the only one working in the morning. He however did a fantastic job serving the long line of people.

Carey B. on

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Service people were great!

John F. on

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Customer did not leave a comment.

John S. on

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After hours service fee of $20 to drop off a vehicle so that it's ready when your employees arrive? So long, jerks.

Victor c. on

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Customer did not leave a comment.

Clarence V. on

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Great people..

Cale M. on

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Couldn’t unlock the pad lock. Tried to call twice didn’t answer. Had to drive back, then they proceeded to charge me extra for the extra miles as they were outside smoking cigs.

Stephen R. on

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Customer did not leave a comment.

Donna D. on

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So Helpful!!!!! Generous king top Customer Service.

Theresa K. on

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siavash k. on

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Great staff. Super friendly. Andrew is awesome and took care of our needs. Very happy with my experience!

Damian M. on

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Marjorie C. on

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Cliserio R. on

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I return at time but you guys are charging me 20 dlrs. extra

Daniel C. on

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The staff was extremely rude and told us we had to clean off the trailer when it was not that dirty, and frankly when we had been given a filthy trailer to begin with. I will never use this Uhaul location again.

Elliott H. on

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Nothing really

chelsea J. on

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adjustable mirrors! I am 5'3" and to reach the pedals had to move the seat up so far that the right mirrors were useless. Average height of women is 5'4". We rent trucks too and will drive better if we have safety equipment that works for our body size. Thank you!

Christian C. on

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Customer did not leave a comment.

Steve F. on

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Terrible experience with U-Haul. After returning the trailer a day early, it took them one week to acknowledge its return. Received dailey calls and emails from them, but to no avail. You would think their database would be able to keep track of returns. The problem is with corporate U-Haul not the service center. VERY DISAPPOINTED!!!!

Blaser J. on

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I was charged for using the hand truck and the blankets, but I used neither and both were still secured with original zip ties. Late night check in was not possible via my web browser, only using the U-haul App...it seemed ridiculous to download an app just to end a rental when I could still log into my account on a web browser. Besides those items I found this location to have better than average customer service, despite being busy.

Ceilia B. on

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jason m. on

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Jami K. on

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The staff was excellent! Best uhaul staff I’ve worked with! The online system was super fast and easy to use!

Eder C. on

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Everyone at this store is incredibly helpful, from the fella who rang me up in two minutes just before closing for a batch of boxes to the one who got me into the 10’ truck I rented. If y’all would let me rate this place six stars, I would.

Amity C. on

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I used the app to book, which was nice. The check in wasnt as intuitive as it could be and the return was impossible. I never could get it to work . They had to do it manually. Which completely negates the app process and ease it is suppose to provide

Janice B. on

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even though they were slammed because of the holiday weekend, everyone was treated well and I got the truck I reserved without any problems.

MELISSA A. on

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the lines were so long. I did everything online already so it would be nice to not wait in the long line

THERESA S. on

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Customer did not leave a comment.