Customer Reviews for U-Haul at Powell Blvd

4,930 reviews

4831 SE Powell Blvd   Portland, OR 97206
(Street parking available)

(503) 774-1171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 774-1171

4831 SE Powell Blvd
Portland, OR 97206
(Street parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

Better parking

DENNIS S. 
Rating:
5.0

slightly better uhaul signage

RAMONA G S. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
4.0

Slow counter check in with minimal staff on hand. When I made my appt they told me Wed and when I arrived it was scheduled for Fri.

Marcela R. 
Rating:
5.0

Customer did not leave a comment.

Graham E. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

These guys are great. When I went to return the truck at night the lot was completely full and I asked for a refund for returning late and they honored it. Really happy with the service quality overall!!!

COURTNEY C. 
Rating:
4.0

Customer did not leave a comment.

joycelyn B. 
Rating:
5.0

Why are you photographing and storing customer's driver licenses? That is not only a major liability risk if you get hacked but it compromises the customer's security against fraud! Please stop this egregious practice immediately!

Dennis R. 
Rating:
4.0

I have rented vehicles from this location on several occasions and have always had an excellent experience. I actually went out of my way this time to use this specific location because I know I'll be treated like a loyal customer.

Jim C. 
Rating:
5.0

The app is problematic. You should have customers load their licenses in advance, and make it obvious that you can't accept a temporary. I had to go back home and come back. The truck was old, dirty outside and the transmission ran funny in tow/haul mode. The reason Powell uhaul gets 5 stars is the employee who was friendly and helpful. He had reddish hair and scraggly beard and mustache. His service as I checked out and checked in was friendly and helpful.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

General manager was great. Person who received the returned truck was great. Easy experience and no issues.

jason C. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

The person who rented us the truck was amazing and friendly.

Jonathan C. 
Rating:
5.0

Very professional and friendly staff;and knowledgeable

James M. 
Rating:
5.0

No suggestions. The staff was very helpful.

Hamilton C. 
Rating:
5.0

justin is a great employee

Lewton J. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Customer did not leave a comment.

Sarah I. 
Rating:
5.0

The after hours return was confusing. I tried using the app, but it wouldn't let me login. I tried using the return button on the website but nothing. Luckily, just dropping the key in the after hours slot worked. Everything else was flawless.

Curtis T. 
Rating:
5.0

The key drop/app. made it easy to return the truck.

Michele N. 
Rating:
5.0

Great and friendly super friendly staff at this location.

Genaro L. 
Rating:
4.0

Easy and convenient drop off; friendly and knowledgeable staff.

David K. 
Rating:
5.0

Staff was friendly and helpful.

Lanna J. 
Rating:
4.0

I really don't like the uhaul business model of attracting people in with a seemingly low price that ends up being no where near the total after you actually use the thing. But that's on corporate. Aside from that, the customer service was great at this location. Smooth process and everything went fine. Troy got me in and out quickly with no problems.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Justin and his team were friendly, knowledgeable and professional during the whole experience. I've been coming back to this one UHaul location because of the service for years.

SPENCER L. 
Rating:
4.0

The clerk was very helpful. He climbed under the truck to discover that the fuel hose was indeed broken and that it had been taped up before being rented to me, thus causing the dangerous leaking of gas

GREGG T. 
Rating:
5.0

Customer did not leave a comment.

SOPHAL K. 
Rating:
4.0

The online return process is broken. I tried 4 times and it kept crashing after trying to upload the first image. Finally tried a friends phone and after 45 mins we got through it. Absolutely madding. If you want people to use your online services, please fix them so they work. Everything was great except this last part. Try harder.

Michael C. 
Rating:
5.0

Good customer service

Nicole M. 
Rating:
5.0

Everyone was very friendly

ALEXA Z. 
Rating:
5.0

Customer did not leave a comment.

Cylan L. 
Rating:
5.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

All staff members I worked with were friendly, helpful and knowledgeable. Extremely good people at this location all around

Jonathan R. 
Rating:
5.0

Friendly staff, will rent here again

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Wonderful staff. Perfect rental. A great experience! Thank you!!!

KIMBERLY H. 
Rating:
5.0

Super kind and friendly staff. Thanks to everyone who helped us!

Emily B. 
Rating:
5.0

Super nice and helpful employees, great vehicle. Super easy. Exactly what I needed.

Alison K. 
Rating:
3.0

We were originally scheduled to pickup at MLK location in NE portland but we were called last minute and told that we had to go 30 minutes out of our way to get a truck in SE portland because the first place didn't have our truck!!! This is not acceptable to do last minute and we are quite upset with uhaul for this oversight. Then when I got the truck on Powell it only had 1/4 tank of gas!!! Why was it not filled up more! I had to go way out of my way to get more gas the morning of the move. Unacceptable. I expect compensation for these mistakes.

Sam N. 
Rating:
5.0

Please arrange for parking that is well-marked so your employee doesn't have to honk and yell to let customers know they're in the wrong area of the property.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Tracy J. 
Rating:
5.0

The guy behind the counter was impressive, handling multiple Clint's at the same time and not missing a beat. Great experience

Chris D. 
Rating:
5.0

The experience was well worth it.

ali M. 
Rating:
4.0

No facial recognition

Oliver B. 
Rating:
5.0

Great customer service. I need to use them again this weekend.

Keely S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Truck windshield was very dirty, could barely see. I was charged for furniture covers and a dolly and the truck didn't have them and had to drive all the way back to get them.

Charles K. 
Rating:
5.0

Incredible service, stellar fellas

Miles W. 
Rating:
5.0

Customer did not leave a comment.

Samuel E. 
Rating:
5.0

Good experience. Thank you.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Yasmine E. 
Rating:
5.0

Staff was great. Helped fix a mistake that was made by the schedule staff with my pickup time.

Jeffery C. 
Rating:
4.0

The staff and leadership at this location are just fantastic! They're friendly, jovial, explain things clearly, show flexibility and create an environment where you feel appreciated

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Trying to do online check-in was impossible. The people are great, but the tech in store never works, including the payment processing.

Kathleen M. 
Rating:
5.0

Troy went above and beyond to provide me with the best customer service experience I have had at a vehicle rental establishment, bar none. That man deserves a raise for his kind, professional and helpful manner.

Ingry T. 
Rating:
2.0

I returned my equpment in under 24 hours, yet was charged twice even though I confirmed I would not be!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Bill, the owner, is great

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

Jade A. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

This location has consistently had quality personal for over a decade now. I always tell people that is the uhaul location to go to.

Randall L. 
Rating:
5.0

Staff was very friendly and helpful.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Liliana G. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
2.0

The truck was unsafe - the steering wheel needed to be turned 45 degrees in order to drive straight. The cab also smelled VERY strongly of stale cigarette smoke. For the price we paid the vehicle should have been a safer, cleaner vehicle. We were overall very disappointed and will not be using uhaul for future moves.

Christian C. 
Rating:
1.0

Customer did not leave a comment.

Jacqueline N. 
Rating:
2.0

The employees weren't very helpful at this location either. I tried to park my car so I could check in my equipment, and one of the employees just blocked me with their car, instead of being helpful and telling me that the lot was for employee parking only. Finally another employee came over and told me that I needed to find street parking. The location is pretty tight and small, and it was hard to return the equipment with the available space. Once I got inside, the return process was pretty easy, fortunately.

Noah L. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Justin is a great manager. Every time Ive rented a truck there it has been easy in and out.

Hanna L. 
Rating:
1.0

Very bad service, there was nobody in the store to communicate with. They also changer the drop off location for me without letting me know. I made the reservation online, but I was surprised to find out that they changed the drop location for me to a very far location which cost me extra miles. Very bad company. I don't recommend it to anyone. This will be my last time using this shit.

Emad M. 
Rating:
5.0

This is the only location I use in portland. They're always ready with the vehicle, and friendly too. Keep up the great work

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Kassandra L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn F. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
3.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Great staff, great experience. I'll be renting here again.

samuel W. 
Rating:
5.0

Solid help all aound and the rig was ready to go !

Rodrick M. 
Rating:
2.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Justin was great. He even remembered me from previous trips. He always made me feel like I was a valuable customer.

Arlene W. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Good people working for you made this trip easy and I appreciate that. Thank you. See you again, soon.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

JianYu L. 
Rating:
5.0

Everyone was super helpful, including Sam and Andrew. The van was just perfect. I appreciated the flexibility in terms of being able to return the van earlier (as I didn't have much stuff to move). I like that U-Haul offers a "free moving box" section for those needing only some extra boxes. The van was immaculate and was perfect for my storage unit trip! Many thanks, Mark Nedleman

Mark N. 
Rating:
3.0

Great selection of inventory and staff that go out of their way to help makes this my go-to spot. Attention to detail can suffer during busy times, but just check the deets on your contract and you'll be fine.

Dave W. 
Rating:
5.0

Got a flat tire but couldn't fix it because some one had closed off the opening that accesses the spare tire. Took 4 hours before I got the help I needed to get back in the road. And the spare tire access problem was not fixed. I was told if I got another flat to just call in again. So I can wait another 4 hours? A very bad experience.

Bryan L. 
Rating:
5.0

not sure

Waleeska K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top