Customer Reviews for U-Haul at Powell Blvd

Rating:

5.0

Gentleman that checked me out was extremely helpful.

Rating:

5.0

rock on

Rating:

5.0

Easy, great staff, fair price…keep it simple

Rating:

5.0

I’m sorry I don’t know the name of the guy who checked me out, but he was incredible. He was knowledgeable, efficient, friendly, professional, answered my questions that I’m sure people ask a zillion times a day with good humor and reassurance. That guy is at a great employee to have. Usually I get somebody who looks like they’re way too busy and doesn’t really want to have to deal with other people. Not this guy, he really made the experience positive and reassuring. Think of it, most people don’t walk in there having driven trucks before, so he was really an asset to the U-Haul experience

Rating:

5.0

Super easy process and great staff, thank you

Rating:

5.0

Friendly service, super easy to check out panel vans, vehicles in good condition and service.

Rating:

5.0

Customer service was outstanding ‼️nice bunch of guys , on point….

Rating:

5.0

Great job, can't believe how smoothly it all went, thanks for making the move a breeze!!! Cheers

Rating:

5.0

Very friendly and knowledgeable

Rating:

5.0

Honestly everything was great expect the automated check in and check out process. Checking out, I was there during business hours so I didn’t worry about it. But returning? So many damn questions that take forever especially with the requirement for added photos. Seemed especially excessive as I paid for safetrip. In addition, I was charged a fuel surcharge even tho use the fuel level was at the requested level when checked out. I think the calibration of the fuel level through the app isn’t as precise as needed to accurately show why level the vehicle is at.

Rating:

5.0

Nothing! Cory was awesome! Give that man a raise!!

Rating:

5.0

Great customer assistance.

Rating:

2.0

The no contact pickup was a pain and it was still contact so you shouldn’t offer that if we still have to go get the keys from you. Also I ordered a furniture dolly and never got it but got charged for it.

Rating:

5.0

Very quick and efficient drop off experience.

Rating:

3.0

Messed up my online reservation so that when I arrived no truck was ready, then my reservation disappeared while I was talking to person at counter. Reservation was charged and closed While I was still there before the truck was even available. Finally got a truck but when I returned it, my receipt was for the original cancelled/messed up online reservation, which charged me an incorrect amount. I was charged for gas even though I returned it at the same level. Major mess up

Rating:

1.0

This was the worst U-Haul experience I have had. The employees were overworked, under informed, stretched too thin, and had little to no manners which is fair considering the working conditions. I got my vehicle nearly an hour late, and soaking wet and had to go inside to ask for a new van. Granted it was wet because it was cleaned but that’s not okay to have me wait that long then send me out to a wet, unusable vehicle. Hated this experience.

Rating:

5.0

The U-Haul team was very professional and efficient.

Rating:

3.0

Have a separate peron not the cashier help outside with the U-haul preparations. Like help pulling it out and help loading dollies and stuff. Because all the cashier wants to do, is get back to his post! And helping outside with U-haul preparations is inconvenient for them.

Rating:

5.0

And one very smoothly, especially since it was my first time renting from U-Haul.

Rating:

5.0

The person who checked me in and out was so so helpful, made the process so easy, explained what I needed to know, and got me on my way. No complaints or suggestions; just thank you, made my work so easy today. Will definitely rent there again!

Rating:

5.0

Such a good experience today, renting my U-Haul I love the friendly staff at this location

Rating:

5.0

Calamity - our Uhaul check out person - was so kind and helpful - They deserve a huge thank you for being the absolute best. thank you

Rating:

4.0

Corey was great. Both in person and the couple times I had called to speak with him prior to reservation

Rating:

1.0

No issues with the actual equipment, the customer service was abysmal though. Like truly not good. And the QR code/in app return process did not work so be prepared to struggle if returning after business hours as it’s not as easy as they make it seem.

Rating:

5.0

Friendly excellent customer service. They’ve got it dialed in. The van was clean and in excellent condition, a good value.

Rating:

5.0

Your app is terrible. It was incredibly frustrating to try and complete a pick up through the app and get stuck over and over. Additionally, information in the app doesn’t match the real experience. I ended up having to wait in a long line to do my pick up in person. The location was fantastic, but the corporate experience awful.

Rating:

5.0

Both male works were customer sauve, phone sauve, clean store, good working knowledge of services offered. I would gladly recommend them. 2/26/26

Rating:

5.0

Great customer service!

Rating:

5.0

The guys were nice and very knowlegable . I got in and I got out. Thanks team, Terry F

Rating:

1.0

For the second time in a month we rented a truck and furniture Dollies and the Powell location has forgotten to put the Dollies in the truck BOTH TIMES. Today they also gave us a wet, dirty, smelly truck that we had to clean by hand. The seatbelt didn’t click. Just a hunk of dirty, filthy junk and our move was completely messed up AGAIN because they didn’t give us the equipment we rented and paid for. We will never use this location ever again.

Rating:

5.0

I had an issue with Autoprada, the site I initially had selected as the return drop off. They were very slow to respond to a question regarding drop off then actually cancelled my drop off and put me at another site far, far away, all without notifying me. Luckily I was able to resolve this with customer service by phone the evening before the rental, but Autoprada was awful.

Rating:

5.0

No improvement suggestions

Rating:

5.0

I love renting a truck from this location. The staff are always super friendly, fast, and efficient. I'm able to get my tasks done with absolutely no hassle!

Rating:

4.0

I didn't receive the text telling me to take a picture of the truck until after I had driven away. The Powell location is in a cell deadzone for many, I used to live near there. You should please have the attendant ask customers to photograph the truck ao this step is not missed.

Rating:

5.0

The only issue is: This is a old truck with more than 100,000 miles, The tire warning light is on even though tires seem no problem. It made me worrisome when driving.

Rating:

5.0

Customer service is always excellent at this location.

Rating:

5.0

All employees were very helpful

Rating:

5.0

Regular customer. Team is always reliably, friendly and efficient. I would drive a longer distance for the consistency of experience and ease of transactions.

Rating:

5.0

This location is always no nonsense, thank you

Rating:

5.0

Great service

Rating:

5.0

Jeremy! He’s a gem. Give him a raise.

Rating:

5.0

Sales associate was very courteous and offered a discount on the vehicle I rented when the P/U Truck I reserved was unavailable.

Rating:

5.0

Great service team

Rating:

2.0

we walked in the store NO ONE was in the store. i had to walk out of the store around the back to get someone's attention. so ANYONE could've easily walked in the store and taken w/e they wanted. why the front door wasn't locked is beyond me. very friendly staff, guy was nice, but, business wise? someone would've been fired.

Rating:

4.0

we were unable to let a real uhaul rep at the drop off location, that we received a warning from a portland patrol officer for the driver side brake light not functioning

Rating:

5.0

Wish there were more people to help, weird vibes

Rating:

5.0

easy reservation process. Pleasant customer service.

Rating:

3.0

Had to sit and wait probably an extra 20 minutes because you’re stupid computer system was running slow

Rating:

5.0

Nothing negative to say! Nice employees, clean place, clean vehicle. Super easy experience. Appreciate it!

Rating:

3.0

Locations great, people are great, but $88 for a $20/day rental is bs yall. Beware of the mileage pricing, they’re really on one with that.

Rating:

5.0

Simple in & out partial day rental. Everyone I interacted with was helpful & prompt.

Rating:

4.0

I think the standard app for uhaul STINKS!!!!! The process is insanely overly complex than what is necessary. The staff is really nice, but they are overwhelmed if more than 2 people show up because the process is overly complex. Seriously, give over it HQ, you can't control it all.

Rating:

4.0

I have used this location numerous times without any b.s

Rating:

5.0

The representative was nice and knowledgeable. I like the app to check out the van. It was easy to use and to document the condition of the van. Keep up the great work.

Rating:

5.0

Incredibly helpful staff

Rating:

5.0

The staff was incredible -- particularly the person who checked us in and got us on our way. We rented on a day that the UHaul system was down, and the person who helped us was so kind, positive, and eager to make things as smooth as possible. I regret that I didn't get his name, but he checked us in at 9am on Saturday, Jan 17 and was someone who seemed to be passing the manager torch onto another staff member. I would love to give him MAJOR kudos, he kept things as calm and easy as possible on a stressful moving day! He made me feel very prioritized as a customer.

Rating:

4.0

We only went 6 miles TOTAL, and were charged $14 for 3 gallons of gas. I do not believe that a 10ft van got only 2 mpg. This is outrageous and I’m obviously being charged for someone who didn’t top off the tank before I took it but did after. In addition, it’s very dishonest to advertise a van for $19.95 that costs $50 before I even pulled out. Just be straight and advertise the flat rate.

Rating:

5.0

The worker was very friendly and kind. Even though the line was getting long he was still friendly and took his time with each person.