Customer Reviews for U-Haul at Roswell Street

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Roswell Street

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Dhrupad S.
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I am charged $30 for extra day for auto transport even though I submitted it a day before. I called in the office to make changes and was told that somebody will call you. Still I haven't received any calls. I am so disappointed, never recommend this location. No calls, no refunds till date.

JOSEPHINE T. | First Impressions |
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The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..

TAYLOR L.
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Customer did not leave a comment.

Kendra f. | Overall Experience |
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Customer did not leave a comment.

Kevin T. | Overall Experience |
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Customer did not leave a comment.

MARK S.
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When I picked up the trailer and dolly, the gentleman was very helpful and friendly. Since I didn't know exactly how long I would need it he suggested a two day rental and added they generally don't charge an additional day if it's returned within a couple hours of the deadline. When I returned the trailer one hour and 15 mints past the 24 hour deadline she said , you're past the deadline and walked away. She was obviously very busy and didn't want to bother with going back inside to process a refund. I will not both going back to this U Haul business again.

LENORE F. | Overall Experience |
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Customer did not leave a comment.

Jennifer T.
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Customer did not leave a comment.

Lee Y.
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Customer did not leave a comment.

John L.
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Great customer service

Jonathan R.
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Very nice staff, great experience. I will rent from you guys again.

Annette D. | First Impressions |
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Customer did not leave a comment.

Alexandros K.
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Customer did not leave a comment.

John L.
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Great customer service. The store manager was excellent.

Roger T.
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Customer Service representative was well informed and very helpful.

thomas V.
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Customer did not leave a comment.

James M.
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Had to pay manually with credit card as machine not working, OK but took longer. Staff very helpful but very busy. No real issues

Melvin K. | First Impressions |
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

margaret M.
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Teach they how to Communication Customers

Willie T.
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Customer did not leave a comment.

Jesse S.
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The tire pressure was low on one of the tires. But it was not a problem when I was driving.

WANDA C.
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i would advise to only charge for the days used of your vehicle or equipment, or refund unused days.

FREDA P.
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I would have rated this Marietta site 5 stars but had a VERY UNNECESSARY glitch upon returning the truck. I had told Marietta that I was returning the truck to Marion, Al. I HAD CONFIRMED this was doable two weeks prior. Marietta insisted that MARION didn't show on their computer but there wouldn't be a problem. Well, it was a $400 problem. We were saved this unnecessary expense by the owner/manager at the Marion location. The Marietta people seemed to drop the ball with me when I tried to tell them that my drop off location would not be Selma, but Marion. I am thankful for Kim in Marion, Alabama! Fortunately, she was affiliated with UHaul in Selma and handled the miscommunication with a smile.

RICHARD M.
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The General Manager was very rude!

Kendra f. | First Impressions |
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Customer did not leave a comment.

CYNTHIA W.
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Excellent Service!

April B.
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No improvement recommendations. Patrick and Danielle were awesome and so helpful! It was a smooth process and made my move much easier than it would have been otherwise!! Thank you!

John S.
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Very well run establishment. Very friendly staff. Definitely recommend

WILLIE T.
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Customer did not leave a comment.

Richard H.
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Customer did not leave a comment.

Dennis H.
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Customer did not leave a comment.

Carolyn D.
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Everything was great except trying to check in after hours, but your folks took care of us anyway. We wrote down all the details and left the truck with the key in the key drop, and your team finished up the check-in for us in the morning. Great job!

Alexander's F.
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They stick a $70/week junk insurance into a contract without any warning. No refund. Not a trust worthy compny. Stay away from them.

Nika W.
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Customer did not leave a comment.

Mark N.
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I did the online check in and you have to go to the desk to pickup key. I went to end of counter and the person working took 3 people in line before he even acknowledged me even after i showed him my phone. And when I returned it said to take key inside and the lady was rude and told me to leave the key in it.

CHRISTOPHER P.
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Customer did not leave a comment.

Edison S.
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Uhaul is always there for you moving needs. Could not imagine not having uhaul.

JAMES D.
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Very pleasant experience. Staff was very good.

CINDY P.
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Personnel in the office were awesome and professional. I had an all-around great experience with my rental yesterday.

ANTHONY P.
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Customer did not leave a comment.

ROBERT D. | First Impressions |
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Customer did not leave a comment.

walter B.
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1st time visiting this location. Rented a small trailer to move a couple of appliances. Easy to tow, great price, easy pick up and drop off.

JERRY C.
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Customer did not leave a comment.

WILLIE A.
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Keep KIYA.

Korey S. | Overall Experience |
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Customer did not leave a comment.

Lamar B.
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Pick up location was great

MELISSA S.
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Customer did not leave a comment.

Catherine P.
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The staff was great and very nice. The whole experience went well.

MITZI T.
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Customer did not leave a comment.

JOSE C.
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Customer did not leave a comment.

BRYAN R.
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Professional employees!

Margaret B. | Overall Experience |
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It was a great experience....thank you!

Edward D. | Overall Experience |
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Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!

Chalonda C. | First Impressions |
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Chris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.

TRESSIE E.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

KATRINA C.
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The manager was professional, friendly, and went out of her way to make our rental a smooth one! We will definitely be back!

TREVION W.
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Customer did not leave a comment.

Richard D.
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WHEN WE WERE UNLOADING THE TRUCK I NOTICED A SIGN THAT SAID "RETURN THE TRUCK CLEAN AND RECEIVE $25." WE CLEANED IT SO HOW DO WE GET OUR REWARD? I WROTE THIS ON BOTH BOXES AS I DIDNT KNOW WHICH TO CHOOSE. THANX.

Annette D.
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Yes all the staff were curious friendly helpful patient and wore a smile n practice health safety wearing a mask. Love coming to this location!!!😊🤗

David B.
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Customer did not leave a comment.

Cheri B.
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N/A

Flynn B.
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Very efficient smooth transaction.

Heath E.
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I was basically ignored upon walking into the store. I had to basically ask someone to help me out even though there were 2 people behind the counter.

Walter L.
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All was Good.

GERALD S.
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Customer did not leave a comment.

WILLIAM N.
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Everything was fine except for the actual rental process. Its very slow and its not just this location. Its EVERY UHaul location I have ever conducted business at. It sees like the computer system that UHaul uses if ridiculously sow and the people working behind the counter ALWAYS struggle to use the computer. It seems that there are always problems with the UHaul computer system which slows the check out process down and creates long waits inside the store. I find it incredible hard to believe that a huge company like UHaul cant get a decent computer system that actually works. ITs the one thing that I hate about going to UHaul..The check out / rental process. Its ridiculous

Antonio H.
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Customer did not leave a comment.

Charles D.
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Kiya Blair is the worst GM of any company that I've ever done business with.

Tom W.
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Customer did not leave a comment.

WAYNE A.
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Customer did not leave a comment.

ANGELA L.
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My location for pick up got changed twice. I was told I would have unlimited mileage over the phone and then at pick up the clerk said there's no such thing with u-haul.

Gary T.
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Quick check-in process. Large lot, so easy to navigate. Easy access from Aviation Blvd or Roswell Rd.

THOMAS D.
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Very friendly and helpful staff

WILLIE T.
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Nothing I was very happy 👍

Pauline E.
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Customer service had me on hold on the phone for 29 minutes

Gokulakrishnan C.
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Customer did not leave a comment.

SRIRAM S.
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Customer did not leave a comment.

Brett T.
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Customer did not leave a comment.

JACQUELINE W.
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Customer did not leave a comment.

Rene T.
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I called that location many many times and nobody was able to pick up the phone “terrible “. I called other locations too. I made a reservation through the reservation number (I waited a long time to talk to someone). When I went to that location to pickup my equipment Saturday morning no one was in the office, I went outside to look for someone to help me and I saw a woman cleaning a big truck on the back. I noticed only one person working, maybe that's why nobody answered the phone when I called. It is laughable to see a big nice new place with a lot of trucks docents and docents al over the place but no enough employees. Why the U-HAL doesn't have enough employees, maybe U-HAL doesn't pay them well. All they have to do is to sell a few trucks to have enough money, hire more people and pay the employees better. Terrible company, when you call any location no one pickup the phone. That's your weakest point U-HAL, your answering system sucks, hire more employees and pay them well, sell a few trucks.

GARY A.
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Customer did not leave a comment.

Drew K.
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Customer did not leave a comment.

WILLIAM J.
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Service second to none. I wish I would of wrote down the names of the people who helped me. Will be back. Thanks so much.

JOHN B.
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Very well run operation. It was my first time renting there and will do so again based on my experience.

ALISON I.
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Customer did not leave a comment.

Randall S.
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Customer did not leave a comment.

Rewa S.
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We had a hard time getting the lock opened that we called the #800 because we had been there since my pickup at 7am and the location opened at 9 I asked for some type of credit back and was told to speak with the GM Zakiya Blair, and I called and left a message on her cell and I have yet to hear back! it was an inconvenience, wasted time. the #800 customer service tried to help but it seems to me they way the locks are positions it makes it dang near impossible to read your entry upside down and then it still doesn't work how rude I am very disappointed in Uhaul my past experiences have been fine.

DONNA H.
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Customer did not leave a comment.

Steven L.
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Charged extra

Necmettin A.
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......:::

JAMES D.
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Customer did not leave a comment.

Brendan S.
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Customer did not leave a comment.

mark B.
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Customer did not leave a comment.

HENRY C.
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Nothing!!! It is a new location and they are starting out very well!! I was pleased with the service, I hope it continues!!

DAVID P.
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Excellent service, price, and equipment. Zero complaints. Third time we've used them and will certainly use them again!

David I.
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Customer did not leave a comment.

Joseph F.
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The customer service rep whose badge said owner seemed very out of it and didn't really seem like he wanted to be there.

DEVON G.
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Did inspection was told lights were working. Lights did not work. Did not realize until trailer was fully loaded. When I returned trailer explained to employee that I was told everything was good. Her response was yeah with him (meaning her co-worker) you never know. This is completely unacceptable. This is a safety hazard. I skso had to sweep trailer out before loading was full of dirt, trash and small shards of glass. I would like a refund. Please respond to me via email at donnaemoreno@gmail.com or directly at 470-559-1101

John W.
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Customer did not leave a comment.

Benito S. | First Impressions |
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Everything was ok except that for the 2nd time they never seem to be able to find my reservations.

DANIEL G.
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Very helpful.

SUSAN H.
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Needs no improvement -- your staff were great, patient with my many questions, and explained everything very well. They were also friendly and polite. I would definitely recommend this location to others.

Angela E.
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The whole way my plans got changed three times the day before pick up was frustrating and hard to manage. I wish there was a better way? But, all the customer service reps were patient and kind.

ROGER L.
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The only thing about this location is return access Into the lot ! Very difficult to turn a 26' box into drive.

Yvonne F.
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Staff was extremely loud when conversing amongst each other. The young Caucasian lady who assisted us was not friendly at all.

Adrianne K.
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Customer did not leave a comment.

Sarjo P. | Overall Experience |
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I had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.

REINA M. | Overall Experience |
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Customer did not leave a comment.

Leah F.
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Customer did not leave a comment.

PAMELA R. | First Impressions |
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Customer did not leave a comment.

Antquan S.
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Rons amazing! So is the rest of the team!

Thomas O.
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Customer did not leave a comment.

Edward D.
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Sometimes a neighboring business blocks access to the parking lots and storage areas. This can delay access or hinder access by larger vehicles. The team or Kia and her staff are EXCELLENT. They are helpful, courteous, and down to earth. I enjoyed my business interactions with them. Jesse in particular went out of his way to ensure my success on a stressful moving out day!

Billy H.
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Customer did not leave a comment.

Philip B. | Overall Experience |
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Customer did not leave a comment.

Shaunna W. | Overall Experience |
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Customer did not leave a comment.

Tobice T. | Overall Experience |
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Ms. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!

ROBERT S. | Overall Experience |
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Customer did not leave a comment.

TONA J. | First Impressions |
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The staff was extremely friendly and helpful. The manager Kiya was awesome.

Tobice T. | First Impressions |
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From the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase “I CAN HELP YOU” is the definition of every one of them. Thank You Tobice Terrell

Shaunna W. | First Impressions |
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Customer did not leave a comment.

Eugene P. | Overall Experience |
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Great staff. Shelby was awesome!

Johnny W. | Overall Experience |
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Arrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.

Thomas L. | First Impressions |
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Very helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott

Sharon S. | First Impressions |
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Thanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.

Latausha G. | Overall Experience |
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The staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.

Thomas L. | Overall Experience |
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The team at this facility are fantastic!

Riaan V. | Overall Experience |
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Customer did not leave a comment.

Donald N. | Overall Experience |
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We moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.

kierra y. | Overall Experience |
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THANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !

pedro c. | Overall Experience |
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Customer did not leave a comment.

Julia W. | Overall Experience |
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Customer did not leave a comment.

Derick F. | Overall Experience |
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They charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.

CELESTE B. | First Impressions |
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Shelby was very friendly and helpful!

Bernard A. | Overall Experience |
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Customer did not leave a comment.

Aneatra D. | Overall Experience |
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Customer did not leave a comment.

keonta c. | First Impressions |
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I came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so much

Mark H. | Overall Experience |
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Very well managed. Staff is terrific. Highly recommended for rentals and storage.

Judith B. | Overall Experience |
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I wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.

Rosangel D. | Overall Experience |
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The GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycle

Netasha T. | First Impressions |
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Customer service was great

Sharon C. | First Impressions |
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Everyone is so customer service oriented. Love this location.

Daniel W. | Overall Experience |
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Employees were extremely helpful

reina m. | First Impressions |
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The representative was very helpful and efficient. I would recommend this location for rentals and storage needs.

VICKIE H. | Overall Experience |
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Was very please with staff and quality of service

CAYLA C. | First Impressions |
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My experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!

Nylandia h. | First Impressions |
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Shelby at the Roswell rd location was amazing. Great customer service

jill w. | Overall Experience |
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Awesomely great Customer Service PLUS

Julie X. | First Impressions |
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Shelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.

Judith B. | First Impressions |
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excellent service

Mattie H. | First Impressions |
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Good customer service, very helpful.

Jenaro R. | First Impressions |
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The manager was awesome

tish t. | First Impressions |
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Like that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.

jill w. | First Impressions |
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Awesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGER

denise h. | First Impressions |
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The employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor

DEBRA R. | First Impressions |
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The folks were great in assisting me!! Excellent customer service!

Steve B. | First Impressions |
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Very helpful and professional

Veronica l. | Overall Experience |
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Good professional services

Bernadette J. | First Impressions |
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Everyone there was very pleasant and helpful very great experience.

Jessica W. | Overall Experience |
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Good location nice and clean no complaints my way!!

Clint E. | First Impressions |
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A few technology glitches at check in - not a big ordeal. Staff super friendly.

Christopher M. | First Impressions |
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Love the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)

john b. | Overall Experience |
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The manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.

Christine H. | First Impressions |
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There was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.

Sarjo P. | First Impressions |
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I had a warm reception and a positive experience.

janice r. | Reservation |
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great

No reviews have been submitted for this location.

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