Customer did not leave a comment.CHARLES N.
Customer Reviews for U-Haul at Roswell Street
Marietta, GA 30060
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for keeping my items in a clean environment and safe!Angela H. | Overall Experience
The staff is great and Kia the manager is awesome. Thanks guys. Blessings 🦋Anetha W. | Overall Experience
Outstanding customer service!!!MARTIN B.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Joudon H.
Customer did not leave a comment.Zaria A. | Overall Experience
Rent me trucks brakes blew out they abandoned the truck for two days and demanded me to stay with it I had it towed with my own money never was compensated the GM lied about trying to contact me multiple times they immediately closed my claim. I'm beyond disappointed and this claim is currently under litigationTHOMAS W.
Customer did not leave a comment.larry B.
Customer did not leave a comment.RODNEY R.
Thanks to all of the associates there that day! Their smiles really lifted my spirits! Keep smiling folks!Donna O.
The team at this location is fantastic.THOMAS L.
Customer did not leave a comment.BREANA B.
Make your emails clearer.DONNA M.
Kiya was very helpful and professional and personable after having a very rough day and coming in last minute for a truck and being told that I wouldn't be able to get one until Sunday by another employee she came over and saved the day and was very polite to me as well I couldn't thank her enoughSPENCER JAMES E.
Nothing it was awesome. Thank youMICHAELPATRICK L.
Customer did not leave a comment.kim t. | Overall Experience
Customer did not leave a comment.Peter J.
I rent regularly from this location. The staff is very good!JONATHAN T.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.NATHAN J.
The ramp on the truck was not fully functional. They did not have my appliance dolly. The guy went and grabbed the truck and walked off. Saying here you go. No inspection, nothing.TIFFANY P.
1. Check-in representative was rude 2. Representative added options (furniture padding/Dolly) that i did not ask for (added $24) 3. On check-out they did not want to print me a receipt and said it would be emailed. I have not received an email receipt 4. Since i didnt get an email receipt I logged in to get it and that is when i discovered the added options. I have emailed to get it fixed but no response. I tried to call immediately but it was a 30 minute waitCALOGERO C.
This location was above great. Very easy check in. Highly impressed.Andre B.
Very nice and well informed staff. Made the rental experience very pleasurable.THOMAS P.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.CHRISTOPHER M.
Try to beat the other competitors.DICKSON W.
Customer did not leave a comment.Robert K.
When returning the vehicle/equipment please be more specific with customers should and should not doLashandra D.
Customer did not leave a comment.JONATHAN B.
Customer did not leave a comment.HUGH E.
Nothing to improve, the gentleman who helped me was so kind and cordial. Didn't catch his name.Theresa U.
Customer did not leave a comment.Tiffany W.
Customer did not leave a comment.Frank R.
We moved from Chula Vista CA, few weeks ago and since day one we received excellent service with, the Uhaul boxes, customer service, delivery persons great Service overall. Thank youLaura H.
Very easy process great location and friendly staffBeth D.
Thank youCLAYTON D. | Overall Experience
Customer did not leave a comment.DANIEL F.
Customer did not leave a comment.JOEL D.
Staff was helpful checking in and at dropping off. Due to Covid, and not good using cell phone ,the staff was understanding and helped.JERYL L.
Customer did not leave a comment.MELODIE S.
The staff was helpful and answered all my questions.Catherine P.
I returned my U-Haul hours early almost 3 hours early. I never used the mats or the dolly and they charged me $408 for things I never used: time and equipment.LAKISHA L.
No non-sense, quick serviceSERGIO M.
Everyone who helped us was very friendly and professional. The lady at the pickup desk was very kind and helpful as well as the gentleman who accepted the return. This was a great experience and a credit to your company.DAVID M.
would definitely rent from this location again ðŸ™‚ðŸ™‚ðŸ™‚Valterrite H.
The manager of the facility was having a long loud protracted argument over the phone with someone ( Who knows ) . This was both distracting and unprofessional. Can she get an office ? Away from the customers ?COLIN C.
Customer did not leave a comment.ASHLEY W.
The lady at this location who assisted us on the day we picked up the trailer was great! Knowledeable, kind and efficient. The hours and days of operation were also great! A good experience.RYAN C.
Customer did not leave a comment.MAXWELL P.
Customer did not leave a comment.Dustin C.
Customer did not leave a comment.Paul F.
Dropped of the U-haul, there was not an over night key drop box. The Dropbox key was not visible. Contacted customer service to notify them of the situation.DADRELL F.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Dywane D.
Everything was greatJoelynn Ellen P.
Customer did not leave a comment.KENNETH P.
I like that the customer service was great and the truck was clean. I thought the mobile check in would be complicated but it was easy to follow and complete.MILLICENT B.
Customer did not leave a comment.Jeffrey C.
I do not remember her name, but I must give recognition to the woman who helped me rent my uhaul. I'll start by saying I am a rolling stone, I can't count how many times I've moved and had to use Uhaul or a friends truck. I usually dread the initial pick-up from uhaul because it always takes forever, the service has always been â€œmehâ€. But she killed it. Friendly, but to the point. Very efficient. I was surprised by how quickly she handed me keys and pointed in the direction of my truck. Have her train people or something.RICHARD A.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.EMMANUEL R.
Hey ðŸ‘‹ I guess we should have away options check out on the app w/o spect any fees . ThanksCOSME C.
Customer did not leave a comment.AMBRIET W.
Make sure the wiper blades are in good condition.ANTHONY T.
Great job! Fast friendly serviceJerry P.
My door access code still does not work. I can only get to my unit during ‘operating hours.’ I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.Vince W. | Online Move In
Customer did not leave a comment.Leon D.
Black Counter female rude. Something about cell phone photo,``Can not rent without photo of Driver lience from your cell phone. What happen to the scanner? --- Yard Man/ hookup guy Great.ROBERT F.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.HUGH E.
I returned the vehicle full of gas and clean. It took 10 minutes before I was told to just leave the van with the keys inside. The personnel was overwhelmed with check ins. I was mistakenly charged 16.50 for a gas deficit when the van was full.RODNEY B.
Seems to be new employees and sometimes a bit of a wait. However, the manager is great and she is very helpful.CASSANDRA C.
Customer did not leave a comment.ZACHARY J.
You are the best , keep providing the same level of serviceUWADILACHI N.
Customer did not leave a comment.VERONICA K.
Customer did not leave a comment.JOEL D.
Dirty trailer, lights on trailer did not work. Put me at risk to get pulled over. Poor location overall.Shaun M.
Make the key drop box more visibleEdward C.
Customer did not leave a comment.JAMES B.
The self check in thingy is a joke, the person at the front desk was poor in communication and lack any customer service skills. Very shocked, I was also over charged by an appliance dolly. Just horrible experience.Ronald S.
Customer did not leave a comment.ISABELA I.
Customer did not leave a comment.RICHARD M.
The staff both day and evening at this location were super courteous. The answered all my questions all while caring for the the store. This is my 3rd time here and this will be my go to place in Marietta. Thank you for your service!ROCKFIELD D.
Customer did not leave a comment.Mercedes S. | Overall Experience
Need happier workers. The lady who helped me was not friendly or considerate at all! I told her I didn't receive anything or was not told anything about registering online. I told her I don't get text messages that has anything to do with links. She made me take a picture is my license and send it via email instead of her just taking it. She doesn't know how to cater to the customers and make the process easy and quicker for us.LAKESHA J.
We had a great experience. Jesse is awesome!Ann T. | Overall Experience
Hire more peopleBrandie F.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.ARNRY M.
Customer did not leave a comment.Mazzan M.
Put lights inside trailersJAMES J.
I did not have a pleasant experience at this uhaul location. I drive off with my truck rental o LT to realize that they never gave me the dolly I reserved. So, I came back to advise them of this and the representative was very unhelpful and just kept saying well we don't have one and they would refund me for the dolly. I rented the dolly for a reason ma'am it is very much needed. Initially she would not offer any assistance to fix the issue. However, a mother niche employee came from the back and gave me 2 dollys that were in the back that were not for rent. That was very kind and thoughtful although the furniture I was moving was too heavy and the tires went flat as soon as I tried to use it. It was frustrating to say the least. Then upon return to drop off the truck I requested a refund for the dolly and I was advised it would be taken care of, but when I got the final bill I was still charged. I called the next day and was told it would be taken care of again and that I'd be sent another e-mail to confirm and I have yet to receive. If I had to deal with the same people I would not return.Shira A.
Good communications and was on time.ROBERT H.
Employees from this location were super nice and accommodatingKristine O.
Customer did not leave a comment.COURTENAY K.
Satisfied very with sales repDEETTA W.
I had a bad experience my previous uhaul rental. I shared that with the manager, Zakiya, and she apologized, which she didn't have to do because even it wasn't her fault in any way shape or form. She was extremely helpful. She explained what happened previously and set my mind at ease that it wasn't going to happen this time. I had such a great experience with her that I will be using this location for all my uhaul needs going forward.JOSEPH M.
I have been renting Uhauls for years and had always used the one on Cobb Parkway...always bad service, always had long waits, etc. etc. Once I had to go to Roswell St since the truck I needed wasn't available and I have not gone back to Cobb Pkwy since. Roswell St. never has a wait, and is always has good service. I haven't had issues except for this last rental - there were gliches in software for check out (can't use the app to take pics of Uhaul b4 leaving when declining current pics) and then on drop off was charged some misc fee no one could decipher and said it was due to glitches...also, since I was not the one dropping off and could not do the app (and this was noted in my file) I was charged a fee for that too and some gas fees. However, Zakiya did fix all of these for me and seemed to be handling me on the phone, and other folks coming in, all at the same time (not an easy task!!!). I got refunded for the issues and remain a very happy customer with the service there at Roswell St. Always use Roswell St!!!Bennyta S.
Customer did not leave a comment.NICHOLAS T.
Customer did not leave a comment.MARGARET S.
Nothing. The service was good and efficient. The van was good to go. It was an easy process both checking it out and returning it.HARRY P.
Zakiya went above and beyond to make me feel at ease. Jesse was easy to work with when renting my vehicle. And the night crew was always pleasant and professional. I will definitely use this location for rentals again!KENNETH C.
NO Veterans discount or if paid for full year in advance!Daniel H. | First Impressions
Finding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.DANE B. | First Impressions
Customer did not leave a comment.Nyla L. | Overall Experience
very good customer service. Will definitely use this facility again with future needs. Thanks.........rdROBERT D. | Overall Experience
The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..JOSEPHINE T. | First Impressions
Customer did not leave a comment.Kendra f. | Overall Experience
Customer did not leave a comment.Kevin T. | Overall Experience
Customer did not leave a comment.LENORE F. | Overall Experience
Customer did not leave a comment.Annette D. | First Impressions
Customer did not leave a comment.Melvin K. | First Impressions
Customer did not leave a comment.Kendra f. | First Impressions
Customer did not leave a comment.ROBERT D. | First Impressions
Customer did not leave a comment.Korey S. | Overall Experience
It was a great experience....thank you!Margaret B. | Overall Experience
Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!Edward D. | Overall Experience
Chris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.Chalonda C. | First Impressions
Everything was ok except that for the 2nd time they never seem to be able to find my reservations.Benito S. | First Impressions
I had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.Sarjo P. | Overall Experience
Customer did not leave a comment.REINA M. | Overall Experience
Customer did not leave a comment.PAMELA R. | First Impressions
Customer did not leave a comment.Philip B. | Overall Experience
Customer did not leave a comment.Shaunna W. | Overall Experience
Ms. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!Tobice T. | Overall Experience
Customer did not leave a comment.ROBERT S. | Overall Experience
The staff was extremely friendly and helpful. The manager Kiya was awesome.TONA J. | First Impressions
From the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase “I CAN HELP YOU” is the definition of every one of them. Thank You Tobice TerrellTobice T. | First Impressions
Customer did not leave a comment.Shaunna W. | First Impressions
Great staff. Shelby was awesome!Eugene P. | Overall Experience
Arrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.Johnny W. | Overall Experience
Very helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie LiottThomas L. | First Impressions
Thanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.Sharon S. | First Impressions
The staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.Latausha G. | Overall Experience
The team at this facility are fantastic!Thomas L. | Overall Experience
Customer did not leave a comment.Riaan V. | Overall Experience
We moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.Donald N. | Overall Experience
THANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !kierra y. | Overall Experience
Customer did not leave a comment.pedro c. | Overall Experience
Customer did not leave a comment.Julia W. | Overall Experience
They charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.Derick F. | Overall Experience
Shelby was very friendly and helpful!CELESTE B. | First Impressions
Customer did not leave a comment.Bernard A. | Overall Experience
Customer did not leave a comment.Aneatra D. | Overall Experience
I came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so muchkeonta c. | First Impressions
Very well managed. Staff is terrific. Highly recommended for rentals and storage.Mark H. | Overall Experience
I wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.Judith B. | Overall Experience
The GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycleRosangel D. | Overall Experience
Customer service was greatNetasha T. | First Impressions
Everyone is so customer service oriented. Love this location.Sharon C. | First Impressions
Employees were extremely helpfulDaniel W. | Overall Experience
The representative was very helpful and efficient. I would recommend this location for rentals and storage needs.reina m. | First Impressions
Was very please with staff and quality of serviceVICKIE H. | Overall Experience
My experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!CAYLA C. | First Impressions
Shelby at the Roswell rd location was amazing. Great customer serviceNylandia h. | First Impressions
Awesomely great Customer Service PLUSjill w. | Overall Experience
Shelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.Julie X. | First Impressions
excellent serviceJudith B. | First Impressions
Good customer service, very helpful.Mattie H. | First Impressions
The manager was awesomeJenaro R. | First Impressions
Like that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.tish t. | First Impressions
Awesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGERjill w. | First Impressions
The employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpordenise h. | First Impressions
The folks were great in assisting me!! Excellent customer service!DEBRA R. | First Impressions
Very helpful and professionalSteve B. | First Impressions
Good professional servicesVeronica l. | Overall Experience
Everyone there was very pleasant and helpful very great experience.Bernadette J. | First Impressions
Good location nice and clean no complaints my way!!Jessica W. | Overall Experience
A few technology glitches at check in - not a big ordeal. Staff super friendly.Clint E. | First Impressions
Love the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)Christopher M. | First Impressions
The manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.john b. | Overall Experience
There was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.Christine H. | First Impressions
I had a warm reception and a positive experience.Sarjo P. | First Impressions
greatjanice r. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!