Customer did not leave a comment.Andre M.
Customer Reviews for U-Haul at Roswell Street
Marietta, GA 30060
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the only uhaul I come.Penny Y.
Customer did not leave a comment.thelma M.
Management should be trained to respect employees in front of customers. Coaching employees should take place outside of customers. Managers should be trained in more professional behavior around customers.Yolanda L.
Customer did not leave a comment.Angelo F.
Customer did not leave a comment.Arthur R.
Customer did not leave a comment.Debbie E.
Customer did not leave a comment.Delbert W.
Customer did not leave a comment.Kevin H.
Crew was very helpful. Truck was fine. Pickup was easy, quick, and no surprises.Bronson B.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.isaias P.
La NiÃ±a khayyam General manager was very rude actually acted very nasty to me and disrespectful and she was laughing at my face and I came to find out the trailer on my contract is not the same trailer they gave me ! She told me to get out of her lot ! And then came back to look at my contract!MURILO S.
Customer did not leave a comment.Jeffrey M.
The electronic return process was clunky and would not workDAVID J.
Customer did not leave a comment.david G.
Customer did not leave a comment.Maurice S.
Customer did not leave a comment.Paula S.
GREAT service!!! Everyone on staff was truly wonderful to interact with, so rare these day. Whatever you are paying them, it isn't enough. People like these folks are how a company builds loyalty.Amy S.
Customer did not leave a comment.CHARLENE ANN A.
Very very helpful workers! Smooth operation!Jayson J.
Really friendly staff and great workersLuisa N. | Overall Experience
Customer did not leave a comment.Esther G.
Manager was rude. I have a case file. She should be fired.anthony R.
Easy experience and stress freeBrandi W.
Not charge me for storgae of my conatainers to sit there for a few days before there are picked up and delivered. What a joke.CHRISTOPHER P.
Customer did not leave a comment.Ayanna M.
Prior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.Placida B. | First Impressions
The truck could be cleaner. I was using the mobile login, and started the process at 6:35pm. At the location, as I was finishing the login, I was advised to get the key from inside at 6:53pm, but the UHaul doors were locked. The mailman was waiting as well. I finally got the person to open the door to get the key at 7:03pm. Otherwise, it was simple.LYNN M.
Jade was the outstanding employee there she treated everybody with respect and it really made a difference she could've just locked the door behind her there were times where there were five people behind me and three in front of me and she just kept marching on and treated everybody the same with respect and dignity I would hire this girl if I needed someone in her position thank you so muchBill G.
Friendly and helpful service at this location! For customers who has not rented Uhaulâ€˜s before, there is a process for locating the vehicle you reserved and it is sometimes not at the location you originally request to pick up at, but they indicated it will be within 20 miles of your requested location. They called to confirm where to pick up the vehicle 2 days in advance. And ended up being only 7 miles from the original location we requested. No issues with the equipment, it was easy to load and unload.Betsy T.
the air conditioning didn't work, it blew hot air.jay T.
Customer did not leave a comment.Anna S.
Better training to employees Send the manager back where she can from Customers are not beggars, they deserve respect and service! Rapport is important even though uhaul is a monopolySamuel O.
Reserved online. Did not enjoy repeated (many) attempts to upsell me.David D.
Customer did not leave a comment.Andre B.
Customer did not leave a comment.OMAR J.
La Niña is the best!Steve B. | Overall Experience
Customer did not leave a comment.Jerry M.
Great service and friendly staffRashad M.
Customer did not leave a comment.Eric P.
Expect emergency sometime and help customers when they need for example to extend one or two days without extra fees. I had an emergency and they didn't help me to decrease some of the fees and I paid extra 400$Saber A.
It was 8:45 AM, and yet still U-Haul staff was polite and prompt with returning my order. Excellent service.Lucas P.
Customer did not leave a comment.Aasif Jaffer M.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Michael W.
Great customer service.todd P.
The store is in disarray. The employees are hard to get on the phone and the manager was pretty standoffish and rude.Remington P.
Customer did not leave a comment.Daladiel M.
Customer did not leave a comment.hugh E.
Customer did not leave a comment.Erika G.
Customer did not leave a comment.Mark P.
You took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.Patrick W. | Overall Experience
Customer did not leave a comment.LISABULLARD E. | Overall Experience
Helpful to have equipment in the storage area to assist with the move outTHELMA M. | Overall Experience
Staff was late including manager check out took 45mins 9am appointment drivers seat was stuck unable to move forward It took myself rocking and employee pushing the seat forward finally seat moved hitting my knees against the dashThelma M.
Customer did not leave a comment.Erica F.
Worse business experience I've ever had in general these employees don't know or weren't trained properly and do not give you any information then want to hold you liable, very rude and unprofessional and negligent towards all of their customers not just me I noticed when I was in line. Worst business experience I've ever had in any storeAllen F.
Customer did not leave a comment.OMAR J.
I booked online. Declined all additional services, entered credit card and checked in online. At counterI had to decline insurance AGAIN and when price came up it was DOUBLE. When asked it was because it was 19 MINUTES before the reservation time I requested and I was being charged for additional 24 hours. I pointed out I didn't have the equipment yet but would gladly return it within 24 hours. Return time had to be manually adjusted 15 minutes. Nuts.Walter D.
Customer did not leave a comment.Wilder N.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Ronald Z.
I was not informed by the employees at this location on how to return a rental after hours. I was to rerun the truck by 10pm but actually returned to around 7:45pm. There were several other people returning their equipment as well and none of us had a clue on how to return or where to put the keys. We helped each other basically the blind leading the blind. That mean no one at the location took time to explain to at least 3 customers on how to return the rental after hours. With being said I was doubled charged for the rental. I called 3 times today 06/27/22 was placed on hold for long period of time only to promised that a manager would call me back. She never did so I called back around 6:30 pm. Once I was finally able to get the Mgr on the phone she talked over me wouldn't let me speak and then hung up in my face. I called back and was talking to a very nice gentleman explaining to him how I was just treated by that time I am in tears. She then snatched the phone from the professional person I was speaking with and proceeded to yell and accused me of being irate and ranting. When she is the person that was irate. The person Uhaul has managing that store should not be in a leadership role. She escalated a complaint when she should've been trying to offer a solution and a refund. I would like someone from corporate to give me a call to help resolved the overcharge. And I would like to be treated like a human being. I am going to make so much noise regarding my experience until Uhaul removed that Mgr. She came to the phone ready to fight and argue with someone that was giving Uhaul business and their hard earned money. Please listen to the call and u will know that what I am saying is the truth. The automated message on Uhaul line states all calls are recorded. And Inwould like a copy of that call. Again I will not quit until there is a satisfactory resolution and a apology from that manager. Her unprofessionalism is deplorable and unwarranted. I don't understand how someone can treat a customer not just but another human being that way. I have never cried as hard as w did today after that phone call with the person you have in charge of leading your store. Where is the accountability. I look forward to hearing from someone soonMarsha M.
Customer did not leave a comment.SIDNEY N.
The service was quick and professional. The truck was clean and excellent condition. The employees were friendly and helpful. A very good experience.marty H.
Customer did not leave a comment.Roger M.
Tina is an amazing manager and her staff is obviously just like her. Couldn’t have had a better experience with my storage. Different than any other storage company in the world. They’re not about stealing and selling your stuff.Adam W. | Overall Experience
New to Uhaul storage. Great so far!!!Timmothy M. | First Impressions
Customer did not leave a comment.Rick B. | Overall Experience
The address is incorrect for this location. When typed into maps it took me to a location about 10 minutes away from the actual UHAUL location. I called the location and asked if the address contained a NE in it and she associate told me no, however it does. When I dropped off my UHAUL 40 minutes early I was told I was "good to go", then at 4:20 I get a phone call asking when I will be returning the UHAUL because I was 20 minutes past due time even though I had already returned the truck an hour ago.Andrea D.
Staff at 900 Roswelll Street location were all exceptionalRobert F. | First Impressions
Great Job Already!Emily W.
Customer did not leave a comment.Jordan L.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Jarrod V.
Customer did not leave a comment.Kevin O. | Overall Experience
No hidden feesJames W.
My reservation is in a different place. I didn't get the van in the original location. It added 20 miles extra on my trip and expense. I'm not happy about itVenkata Kalyan S.
Nothing, but I'll be more careful to select the am time instead of pm time when ordering my pick up time. Otherwise, I was treated very well by both the South Cobb and Roswell St locations. Thank you!Robert E.
It was just a drop off. no check in or anythingPhilip N.
Customer did not leave a comment.John K.
Customer did not leave a comment.Abdrahim A. | Online Move In
very good 👍 and had excellent experiencePatrick M.
Great service Thank YouEldwin B.
Customer did not leave a comment.kodjo G.
Charged more than what was stated. Exaggerated the price.Alonzo B.
Customer did not leave a comment.chris K.
Customer did not leave a comment.Randall S.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.Penny Y.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.Teresa L.
Customer did not leave a comment.Latoria T.
The u-haul app needs to work! I could not do mobile pick upJussi K.
Easy drop off experienceSteve G.
Demonstrate the hinged left trailer wheel fender (auto transport) to outgoing rentals. Didn't know it was there (duh).J Kevin C.
The U-haul company as a whole has no clue what is going on between stores or parts of the company that handle issues. My reservation was moved last minute after I ordered it online a week in advance. Only to have it set to a location by the Scheduling manager for my region to a location that was CLOSED the day I needed it to move. Ridiculous, get your act together. Also, communicating between phone services, they send you off and you have to explain your situation 4 times to different people.Daniel G.
Customer did not leave a comment.bonita B.
They did not inform me that when you have a tow dolly attached you cannot back the truck upSHEILA MARIE J.
This was an easy rental from ordering the truck to pick up to return. The equipment was well maintained and worked flawlessly.Zachary M.
Customer did not leave a comment.bamidele O.
Customer did not leave a comment.Anupam S.
Customer did not leave a comment.Brian F.
Very slow service to start a rental and manager was demanding upon return with no pleasantries whatsoever.Matthew E.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.leonids P.
Customer did not leave a comment.carlos A.
Customer did not leave a comment.samuel P.
This location remedied the horrible communication and rude service of another Uhaul location (S. Cobb Pkwy location). The S. Cobb Pkwy location did not communicate that they didn't have the vehicle I had selected which was a significant inconvenience and they did not apologize for the inconvenience.Keyara H.
The manager was extremely unprofessional. I would never recommend this location to anyone.Naimah M.
Customer did not leave a comment.Dong P. | Overall Experience
Staff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storageBrianna J. | Overall Experience
La Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.Iris P. | Online Move In
Customer did not leave a comment.Nathan J. | Overall Experience
Customer did not leave a comment.Linda T. | Overall Experience
Customer did not leave a comment.Daryl D. | First Impressions
This U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there’s a travel nurse I use quite a fewmarie c. | Overall Experience
They were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…Adoniyah S. | First Impressions
Customer did not leave a comment.JAMES WALLACE W. | First Impressions
Customer did not leave a comment.Liza S. | Overall Experience
Customer did not leave a comment.Melinda H. | Overall Experience
Customer did not leave a comment.Marshelle D. | Overall Experience
This is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.Shanita E. | Overall Experience
Bait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.William N. | First Impressions
Timiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn’t fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.Marshelle D. | First Impressions
Customer did not leave a comment.SABRINA P. | First Impressions
Customer did not leave a comment.Scott G. | First Impressions
Customer did not leave a comment.Gregory L. | Overall Experience
The staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!VICKEY H. | Overall Experience
Very rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.Brendon C. | Overall Experience
Absolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.Christopher M. | Overall Experience
Customer did not leave a comment.larry s. | Overall Experience
Customer did not leave a comment.Markiste G. | First Impressions
Customer did not leave a comment.Tarra D. | Overall Experience
Customer did not leave a comment.Djuan M. | Online Move In
I went storage and units trucks all over the country are you in the top fiveShirley C. | Overall Experience
Deberian de cerrar un poco mas tarde.Hilario D. | Overall Experience
I’m terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.LESTER J. | First Impressions
Great service the young man was very pleasant and knowledgeableReginald L. | First Impressions
Staff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Highly recommend!TAHIRAH S. | First Impressions
uhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.gary j. | First Impressions
Customer did not leave a comment.ELLEN M. | First Impressions
Customer did not leave a comment.JOSHUA Y. | Overall Experience
They have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️connie h. | Overall Experience
Whoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y’all suck!Tracye D. | Overall Experience
Customer did not leave a comment.DOUGLAS C. | First Impressions
Customer did not leave a comment.SHARON R. | Overall Experience
My experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn’t have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.JUDITH L. | Overall Experience
Terrible all around.Brendon C. | First Impressions
Customer did not leave a comment.stacy s. | Overall Experience
Customer did not leave a comment.JANE W. | Overall Experience
Customer did not leave a comment.Laneta A. | First Impressions
Customer did not leave a comment.dustin m. | First Impressions
Customer did not leave a comment.carol s. | Overall Experience
Zakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.Tracy P. | First Impressions
Customer did not leave a comment.Ashanti W. | First Impressions
Pick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.THELMA M. | First Impressions
I just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.LISABULLARD E. | First Impressions
Customer did not leave a comment.Garrett G. | Overall Experience
Customer did not leave a comment.CHARNEECIA J. | First Impressions
I had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as anyKelsey J. | Overall Experience
Customer did not leave a comment.Stephen R. | Overall Experience
Customer did not leave a comment.Luis S. | First Impressions
Your systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.JACKSON S. | Overall Experience
Your systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.JACKSON S. | First Impressions
10/10 will recommend!Sarah A. | Overall Experience
Customer did not leave a comment.TEMIKA T. | First Impressions
Customer did not leave a comment.Chelsea C. | Overall Experience
Thank you for keeping my items in a clean environment and safe!Angela H. | Overall Experience
The staff is great and Kia the manager is awesome. Thanks guys. Blessings 🦋Anetha W. | Overall Experience
Customer did not leave a comment.Zaria A. | Overall Experience
Customer did not leave a comment.kim t. | Overall Experience
Thank youCLAYTON D. | Overall Experience
My door access code still does not work. I can only get to my unit during ‘operating hours.’ I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.Vince W. | Online Move In
Customer did not leave a comment.Mercedes S. | Overall Experience
We had a great experience. Jesse is awesome!Ann T. | Overall Experience
NO Veterans discount or if paid for full year in advance!Daniel H. | First Impressions
Finding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.DANE B. | First Impressions
Customer did not leave a comment.Nyla L. | Overall Experience
very good customer service. Will definitely use this facility again with future needs. Thanks.........rdROBERT D. | Overall Experience
The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..JOSEPHINE T. | First Impressions
Customer did not leave a comment.Kendra f. | Overall Experience
Customer did not leave a comment.Kevin T. | Overall Experience
Customer did not leave a comment.LENORE F. | Overall Experience
Customer did not leave a comment.Annette D. | First Impressions
Customer did not leave a comment.Melvin K. | First Impressions
Customer did not leave a comment.Kendra f. | First Impressions
Customer did not leave a comment.ROBERT D. | First Impressions
Customer did not leave a comment.Korey S. | Overall Experience
It was a great experience....thank you!Margaret B. | Overall Experience
Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!Edward D. | Overall Experience