Customer Reviews for U-Haul at Sam Houston Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Sam Houston Dr

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Maclovio E.
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Good customer service

Mark K.
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Customer did not leave a comment.

JAVANAH B.
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Faster service

KAY L.
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The customer service was great!

FRANK L.
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Customer did not leave a comment.

VALENTIN C.
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Customer did not leave a comment.

SUSANNE D.
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Customer did not leave a comment.

raul V.
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Back up flags on trailers,to backup into small areas.

Brian B.
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Took forever to return boxes due to individual not being trained properly.

James M.
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Customer did not leave a comment.

ELIZABETH ANN T.
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No improvement needed that I can see. Staff was extremely helpful and the rental was a breeze. Thx!

Michael D.
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Customer did not leave a comment.

JEFFERY D H.
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COURTNEY C.
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Al S.
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carlos L.
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Excellent group there and I enjoyed the conversation. They will brighten up your day and make you forget about the pain of moving!!!

David B.
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Customer did not leave a comment.

RICKYDEAN S.
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Customer did not leave a comment.

GARY F.
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Customer did not leave a comment.

THEODORE S.
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Customer did not leave a comment.

Iemerhylis T.
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Best U-Haul I've been too! This location always has the equipment and friendly staff. 10/10 would recommend.

CYRESE R.
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Customer did not leave a comment.

TIFFANY CORDELL L.
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Make sure client rental is set up on 24/7 as inquired. Also, don't try to overcharge the customer by saying they owe money from a rental they never rented.

BARBARA L.
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Customer did not leave a comment.

Donna M.
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When we turned the truck in Arthur assisted us and he was on top of everything. Very well respected man and treated us very well. This man needs to be recognized for his customer service. A+

mary B.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

GREGORY B.
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The guys at this location are always helpful and courteous.

GREG ALLEN H.
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Customer did not leave a comment.

ERNEST ANTONIO J D.
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Customer did not leave a comment.

billy D.
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Customer did not leave a comment.

MICHAEL P.
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had trouble placing the picture of my driver license in the online reservation. consequently I had to do that at the store. the site, in the regard, wasn't easy to use. probably I'm a dumb ass.

Kristen P.
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Customer did not leave a comment.

DANIEL P.
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Good customer service.

Alfred E.
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This facility is always busy, but the guys working there remain so polite to their customers, assuring them they will be served as soon as possible. When they do get to you, they don't rush you, they take their time with you to make sure you get what you need before leaving.

Kenneth S.
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Customer did not leave a comment.

Bj P.
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I was told that my drop off location was Rockdale Texas, I was given a phone number to call when I arrived in Rockdale. I followed these instructions and called the number I was given when I arrived in Rockdale, only to be told there is no drop off in Rockdale Texas.

Ivan F.
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Amazing job !

KENNETH ALLEN JR B.
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Customer did not leave a comment.

DAVID C.
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Customer did not leave a comment.

mark R.
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Very helpful and polite.

Carla B.
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4th in line and waited 40 minutes due to chitchat vs taking care of the customers. Very dissatisfied at the drop off. Customers service was slow and only one person working the counter.

EDWARD W B.
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Waited roadside for five hrs. For a blowout. We were in dimly light area you exposed us needlessly to a very dangerous situation. You should refund the amount charged and compensate us for the lost time. A simple spare tire which is a normal expectation is not included. This is totally unacceptable and needlessly endangering customers you should be required by law to provide this as a minimum expectation shame on you. I will be contacting my local representative.

Gregorio C.
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Customer did not leave a comment.

brian M.
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I used the 24/7 drop off feature on the app, which was a pretty well thought out part of the new system you guys put in place

TRENTON R.
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Customer did not leave a comment.

leticia m A.
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You can't correct perfection.

Alan G.
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Great service and great guys!!!

joe B.
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Customer did not leave a comment.

DWAYNE M.
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Keep on keeping on

RANDALL R.
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Customer did not leave a comment.

Joseph H.
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Customer did not leave a comment.

charles B.
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Customer did not leave a comment.

CHRISTOPHER P.
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Customer did not leave a comment.

thomas D.
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Customer did not leave a comment.

CHRISTOPHER P.
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Customer did not leave a comment.

Tanweer M.
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Very happy with my experience, However, the couple which was ahead of me in line....were not wearing a mask. Thats unacceptable. The staff should not hesitate to tell anyone to not enter without a mask. I felt uneasy.

Allen C.
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Customer did not leave a comment.

Thomas J.
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N/a

Keith P.
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I was overcharged

Omar R.
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Excelente

Ilecha G.
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Customer did not leave a comment.

CATHERINE K.
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Customer did not leave a comment.

Todd A.
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Excellent customer service. Please give the General Manager a huge raise. He was very helpful and polite.

Billy L.
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customer service was very helpful will be renting again from this location.

DAVID W.
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Customer did not leave a comment.

STEVEN G G.
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Every thing was fine. Thomas and Arthur (?) are excellent customer reps. Thank you.

Katie W.
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Customer did not leave a comment.

Dickson W.
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Staff was courteous and professional. Parking lot is a bit confusing, maybe a bit of signage or directional flow would help. All in all great rental experience.

Missy J.
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very friendly and courteous both on the intial visit and upon return (two different gentlemen)

Laura S.
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Customer did not leave a comment.

rita G.
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Customer did not leave a comment.

Billy A.
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Customer did not leave a comment.

LOLA B.
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quick service.

Katie S.
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Customer did not leave a comment.

WILLIAM M.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Tiffany R.
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Customer did not leave a comment.

VONNIE G.
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Customer did not leave a comment.

Ralph G.
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The contactless drop off using the Iphone app was excellent. I was impressed how easy it was.

Alan S.
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Very helpful and friendly. Pedro was our contact person and deserves a terrific rating.

Katy W.
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Customer did not leave a comment.

DOMINIQUE NACRES R.
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Customer did not leave a comment.

THOMAS M.
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Customer did not leave a comment.

JEAN D.
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Not sure this time.

Susie S.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Christopher S.
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I must say I am very impressed with how professional and organize your company is I'm a very happy customer I will definitely use your company again in the future

DAVID L.
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Customer did not leave a comment.

Gary S.
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Customer did not leave a comment.

Alfredo M.
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The U-Haul representatives were very polite and helpful. We reserved our trailer a day previous. I showed up expecting to make connections to the trailer, check lights, etc., but the rep assisting me took care of everything and made sure all was secure.

Scott B.
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I was charged an extra day by mistake. Thankfully the store manager was very prompt about getting that fixed.

GLORIA O.
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Customer did not leave a comment.

RACHEL V.
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Customer did not leave a comment.

THOMAS ALLEN L.
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Workers going out of their way to be helpful. Way overworked, but trying so hard to do job. Need a raise for sure and more help.

SAMUEL M.
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Customer did not leave a comment.

ALAN G.
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Customer did not leave a comment.

Jody T.
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Customer did not leave a comment.

MICHAEL PATRICK L.
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Nothing , very professional and nice.

Paul W.
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Customer did not leave a comment.

joan g. | Overall Experience |
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The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.

Lauren H. | Overall Experience |
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worst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long

No reviews have been submitted for this location.

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