Customer Reviews for U-Haul at Sam Houston Dr

2940 reviews

1111 Sam Houston Dr   Victoria, TX 77901
(Across From Victoria High)

(361) 578-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(361) 578-9833

1111 Sam Houston Dr
Victoria, TX 77901
(Across From Victoria High)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jaspar D. 
Rating:
3.0

The man was rude over the phone and told me I wouldn't be charged for the over night drop off but was anyway then called back and was told it was going to be takin care of and never was

Kelsey C. 
Rating:
5.0

This is the second time I have used this drop off place. Great service. Caring people at this location.

CHARLES B. 
Rating:
5.0

Great staff and easy checkout. Truck worked great.

JOSEPH ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

CODY S. 
Rating:
5.0

The computer system is way to congested. Y'all ask for information that is already in the system for a regular customer it should simple. Steve

Steve H. 
Rating:
5.0

The general manager, Mr. Pedro Ramos, was the most customer focused manager I have ever encountered during my years using U-Haul. He definitely deserves to be commended for his courtesy and professionalism. Great customer experience ever!

STANTON L. 
Rating:
5.0

very professional and courteous staff

Mardi J. 
Rating:
5.0

Quick and Easy! Thomas was a huge help!

MICHAEL M. 
Rating:
5.0

Very Friendly and very helpful customer service!

Kim C. 
Rating:
5.0

The location and staff with u-haul were great but the movers were a no show.

JOE ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

excellent service and accommodations

RALPH S. 
Rating:
5.0

So far in all my travels, best uhaul division I have had the ensure to work with. Will always use this facility when in South Texas.

CLIFF HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAUS H. 
Rating:
5.0

Both the guy's were very friendly, informational and fast! Got it...Got out. Thank's!

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

Betsy D. 
Rating:
3.0

Customer did not leave a comment.

Helen C. 
Rating:
4.0

Arthur was so helpful and very courteous

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

The Victoria location was well run and organized.

Adam K. 
Rating:
5.0

Customer service was excellent!! Well knowledgeable and helpful!

FREDDIE J. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Personable and professional staff. Easy checkout and easy return.

SCOTT B. 
Rating:
4.0

Yes

CRUZ G. 
Rating:
4.0

Customer did not leave a comment.

SEABORN S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

TOBY P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Need to hire more staff. It is a very busy store.

ALEXANDRIA J. 
Rating:
4.0

Customer did not leave a comment.

JEREMY D. 
Rating:
4.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

GREG ALLEN H. 
Rating:
5.0

My trailer leaked and baggage was. Wet.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Cynthia D. 
Rating:
1.0

You can not have an arrogant worker who belittles the costumer. We will be filing a complaint with The BBB and on the u-haul website! It was really disgusting how we were treated!!!!

LESHA B. 
Rating:
5.0

Great customer service! Fast friendly and efficient. Wi be back again

GUSTAAF K. 
Rating:
4.0

The Return was great timing and professional

CHAS B. 
Rating:
5.0

Customer did not leave a comment.

Demetria M. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

I've had dealings with this location on three occasions and have been impressed by the friendly, professional service.

GARY A. 
Rating:
3.0

Discussed issue on pickup / no result I have rented several times in past year Last time same issue a last minute get call they don't have truck to use Don't accept reservation if that is case If you understand I am pleased

WESLEY S. 
Rating:
2.0

Was unable to check-in following directions in email and text and was charged $20 after hour fee. Not acceptable.

DENA J. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everything was great! Very well trained employees. We used this U-Haul twice this year and will continue to use and recommend this location.

Norma Q. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
2.0

Customer service needs to improve. Customer service needs to ask who is next. Waited an additional 20 min. First trailer was hitched. Bolt in tire on top. Plain sight. Defected light. Second trailer, got home one tire with nail. Other side, tire only had 5lbs. Rented your trailer, trailer needs to be ready for customer to use.

CHRIS O. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

DODIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Nice and friendly

DILLON K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Prompt service

ANTHONY ANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Great service and great price for truck rental.

SCOTT B. 
Rating:
1.0

The man working was rude.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

DWAIN B. 
Rating:
5.0

Roberto was the most helpful , courteous and informative gentleman I've met In a long time. The trailer was excellent as well . n

JOHN H. 
Rating:
1.0

If you don't have the equipment for a confirmed reservation, you should still charge the cost that was in the reservation instead of waiting for the pickup and charging DOUBLE! I was also sent off in a truck with all the maintenance lights on, no shocks and alignment that is shot.

TINA O. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

The reservation was for the location on Navarro. When we got there they said they didn't have the reservation so we had to drive to the other location. I wasn't very happy about this. Then they didn't have the size trailer we ordered so we had to get a smaller trailer which kinda screwed us because not everything would fit including a queen size bed. Which in turn made us have to take multi trips. Our drive is an hour one way. You do the math. The only thing they offered us was to have an extra half day before turning in the trailer. Over all I wasn't very happy.

Tiffanie G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTOC A. 
Rating:
4.0

Customer did not leave a comment.

Kathleen W. 
Rating:
2.0

I only needed to drop off a trailer, I had to wait 40 minutes because no one was waiting on customers but instead were waiting on U-haul employees that were transferring equipment. I guess customers come second at U-haul.

don H. 
Rating:
5.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

Pete and Thomas gave us great customer service. Friendly and fast. Will be back next time we need to rent a truck

MARY P. 
Rating:
4.0

Even though you do all the online stuff and input all the information, be ready to repeat half the process when you get there to pick up your equipment.

Paul W. 
Rating:
5.0

Ready movers go above and beyond. Would recommend these guys to anyone! And UHaul in Victoria is always helpful and friendly!

RHEADEE H. 
Rating:
4.0

This employee was very helpful and to me that they should have explained about the mileage and tried to help me as much as he could.

SHELLI E. 
Rating:
5.0

Customer did not leave a comment.

JODY T. 
Rating:
5.0

Customer did not leave a comment.

SUE H. 
Rating:
5.0

Computer troubles. Uhaul site was not working.

Randy B. 
Rating:
1.0

Staff was extremely rude and incompetent, after crashing their own computers they cancelled my reservation and then remade it. When remaking the reservation they put in the wrong drop-off location and when asked to fix that responded "if you don't like it we can cancel this one and you can leave without the trailer".

John C. 
Rating:
5.0

Customer did not leave a comment.

michelle H. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

The only problem I had was that I reserved a utility dolly for the same day and when I got there he said he had just sent out the last one that it was a first-come-first-serve basis. Why would we reserved something if it was a first come first serve basis

James S. 
Rating:
5.0

Customer service was excellent, fast and thorough

MELISSA L. 
Rating:
3.0

The staff was courteous and friendly.

DAVID R. 
Rating:
5.0

Just keep providing great prompt customer service

RODERICK B. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEE S. 
Rating:
5.0

Arthur Reyna and Roy Coronado were extremely helpful and focused on customer happiness. Thanks, guys!

James P. 
Rating:
4.0

Customer did not leave a comment.

Missy J. 
Rating:
4.0

Customer did not leave a comment.

Austin A. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Lynsie Jo B. 
Rating:
5.0

Excellent service from staff and easy rental process,

CAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
3.0

Customer did not leave a comment.

JAY M. 
Rating:
2.0

The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.

joan g.  |  Overall Experience 
Rating:
1.0

worst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long

Lauren H.  |  Overall Experience 
No reviews have been submitted for this location.

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