Customer Reviews for U-Haul at Sam Houston Dr

2982 reviews

1111 Sam Houston Dr   Victoria, TX 77901
(Across From Victoria High)

(361) 578-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(361) 578-9833

1111 Sam Houston Dr
Victoria, TX 77901
(Across From Victoria High)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

MARIO T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALVIN G. 
Rating:
5.0

Customer did not leave a comment.

Ira A. 
Rating:
5.0

Customer did not leave a comment.

RANDY O. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Manuel O. 
Rating:
5.0

had a blowout and piece of rubber missing from another tire... sat on side of road for almost 5 hrs.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Truck was superior. Perfect for occasional large truck drivers. U-haul has a very bright future if vehicles such as this one continues to be offered. Thank you for a safe and almost pleasurable drive.

Stephen P. 
Rating:
1.0

Have better customer service at the store more than 1 employee working on Saturday and better trained employees overall. This location didn't have any clean blankets and I was still charged for them due to the employee not knowing how to remove them from the order.

Isai G. 
Rating:
2.0

Had a hard time dropping it off. The app kept telling me error message and couldn't find my location.

Derek O. 
Rating:
5.0

Author he was a nice person it was really busy but he took care of everyone in a timely manner

Rosa P. 
Rating:
2.0

The one employee working was trying to hard to keep up with all of the customers, however he should have had help or at least more people working on a busy Saturday morning.

Katy W. 
Rating:
4.0

Customer did not leave a comment.

AARON ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

ARISTIDE R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

TRENT M. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

ROSALINDA M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Fast, easy pick up and return.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Great customer service from Larry and Andre.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

OMAR P. 
Rating:
3.0

Customer did not leave a comment.

OMAR P. 
Rating:
5.0

Customer did not leave a comment.

Micheal C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

Holly J. 
Rating:
1.0

The employee assistance at this location was fantastic. An employee stayed for close to an hour after the location closed to help resolve an issue with my rental. He worked as fast as he possibly could to get me in and out after multiple issues with the pickup and a maintenance issue with the truck. Excellent customer service. However, the “truck share” automated pickup process for use after hours was essentially unusable. If the employee had not been on-site, I would not have gotten a rental. I attempted to use the “pick up my truck” link and was continuously redirected to a loading page informing me to wait until the location was open - it had opened and closed for the day, and I was picking up after hours. Luckily an employee was still in the building after close and assisted me. As he was preparing the truck, the air conditioning began blowing smoke and stopped working. There was not another 10 ft truck available, and I was expected to take a truck without functioning air conditioning on a 95 degree Texas evening to move all of my furniture over 70 miles. After some negotiation, the employee was able to provide me with a 15 foot truck with functioning air conditioning. I was fortunate to get any equipment, but a 15 ft truck was far more than I needed. This was a waste of gas, resources, and additional money both for Uhaul and myself. The 15 ft truck was dirty, extremely damaged on the outside, and very clearly had engine or transmission problems. It continuously surged at idle and threatened to die every time it was put in park. As I was engaging with the employee at the rental location, another truck drove in obviously displaying the same issue, along with loudly screeching brakes. If I had known the equipment was in this condition, I would have rented with another company. The stretch of highway I drove to transport my furniture is very isolated in a rural part of the state with limited support in the event of a breakdown. I was on edge throughout the entire move. In conclusion, the customer service is the only positive comment I have to make about this experience. I will not use Uhaul again if possible.

Prisilla H. 
Rating:
5.0

Customer did not leave a comment.

Daisy V. 
Rating:
5.0

Customer did not leave a comment.

CLIFF HOWARD G. 
Rating:
5.0

It was a good location. Was quick getting the truck

Brian A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

I picked up truck with 3/4 tank of fuel. I then returned with a 3/4 tank but got charged extra because I did not return with it full.

Riley R. 
Rating:
5.0

Customer did not leave a comment.

mao yuan T. 
Rating:
5.0

Customer did not leave a comment.

Jaspar D. 
Rating:
3.0

The man was rude over the phone and told me I wouldn't be charged for the over night drop off but was anyway then called back and was told it was going to be takin care of and never was

Kelsey C. 
Rating:
5.0

This is the second time I have used this drop off place. Great service. Caring people at this location.

CHARLES B. 
Rating:
5.0

Great staff and easy checkout. Truck worked great.

JOSEPH ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

CODY S. 
Rating:
5.0

The computer system is way to congested. Y'all ask for information that is already in the system for a regular customer it should simple. Steve

Steve H. 
Rating:
5.0

The general manager, Mr. Pedro Ramos, was the most customer focused manager I have ever encountered during my years using U-Haul. He definitely deserves to be commended for his courtesy and professionalism. Great customer experience ever!

STANTON L. 
Rating:
5.0

very professional and courteous staff

Mardi J. 
Rating:
5.0

Quick and Easy! Thomas was a huge help!

MICHAEL M. 
Rating:
5.0

Very Friendly and very helpful customer service!

Kim C. 
Rating:
5.0

The location and staff with u-haul were great but the movers were a no show.

JOE ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

excellent service and accommodations

RALPH S. 
Rating:
5.0

So far in all my travels, best uhaul division I have had the ensure to work with. Will always use this facility when in South Texas.

CLIFF HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAUS H. 
Rating:
5.0

Both the guy's were very friendly, informational and fast! Got it...Got out. Thank's!

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

Betsy D. 
Rating:
3.0

Customer did not leave a comment.

Helen C. 
Rating:
4.0

Arthur was so helpful and very courteous

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

The Victoria location was well run and organized.

Adam K. 
Rating:
5.0

Customer service was excellent!! Well knowledgeable and helpful!

FREDDIE J. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Personable and professional staff. Easy checkout and easy return.

SCOTT B. 
Rating:
4.0

Yes

CRUZ G. 
Rating:
4.0

Customer did not leave a comment.

SEABORN S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

TOBY P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Need to hire more staff. It is a very busy store.

ALEXANDRIA J. 
Rating:
4.0

Customer did not leave a comment.

JEREMY D. 
Rating:
4.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

GREG ALLEN H. 
Rating:
5.0

My trailer leaked and baggage was. Wet.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Cynthia D. 
Rating:
1.0

You can not have an arrogant worker who belittles the costumer. We will be filing a complaint with The BBB and on the u-haul website! It was really disgusting how we were treated!!!!

LESHA B. 
Rating:
5.0

Great customer service! Fast friendly and efficient. Wi be back again

GUSTAAF K. 
Rating:
4.0

The Return was great timing and professional

CHAS B. 
Rating:
5.0

Customer did not leave a comment.

Demetria M. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

I've had dealings with this location on three occasions and have been impressed by the friendly, professional service.

GARY A. 
Rating:
3.0

Discussed issue on pickup / no result I have rented several times in past year Last time same issue a last minute get call they don't have truck to use Don't accept reservation if that is case If you understand I am pleased

WESLEY S. 
Rating:
2.0

Was unable to check-in following directions in email and text and was charged $20 after hour fee. Not acceptable.

DENA J. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everything was great! Very well trained employees. We used this U-Haul twice this year and will continue to use and recommend this location.

Norma Q. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
2.0

Customer service needs to improve. Customer service needs to ask who is next. Waited an additional 20 min. First trailer was hitched. Bolt in tire on top. Plain sight. Defected light. Second trailer, got home one tire with nail. Other side, tire only had 5lbs. Rented your trailer, trailer needs to be ready for customer to use.

CHRIS O. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

DODIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
No reviews have been submitted for this location.

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