Customer Reviews for U-Haul at Sam Houston Dr

3,059 reviews

1111 Sam Houston Dr   Victoria, TX 77901
(Across From Victoria High)

(361) 578-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(361) 578-9833

1111 Sam Houston Dr
Victoria, TX 77901
(Across From Victoria High)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Panna H. 
Rating:
5.0

The associate that received the truck helped me right away, had me out the door in 5 minutes. Excellent experience start to finish.

Jon V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

Pam P. 
Rating:
5.0

Arthur V. was very helpful and polite during pickup. The person in the afternoon when I was turning in rental was polite too. It was a very busy afternoon with people ahead and behind me waiting. I think for privacy/security reasons, maybe they should not loudly verify our contact phone email information. It made me feel uncomfortable. There were some questionable individuals waiting their turn listening. Other than that, everything was great!

Ondina C. 
Rating:
4.0

I reserved a pickup truck and trailer. 45 minutes prior to pickup I got a call telling me the pickup wasn't returned. The person renting it called the 1-800 number and extended their reservation. I was and still am upset with u-haul. I ended up with a box truck and trailer which was more than I needed and worse in gas. The customer service people that did this should be disciplined!

CLIFF G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Gentleman was attentative and helpful.

Benjamin F. 
Rating:
5.0

Excellent customer service.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Brakes squeaked and flap on front of truck flapped. good people though

KENNETH N. 
Rating:
4.0

Make sure to check while truck before renting out there was roaches

KRYSTAL S. 
Rating:
4.0

Customer did not leave a comment.

MICKEY V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

This is a great Uhaul business. The owner and manager are courteous, fast and get you in and out quickly! Thank you!

REBECCA K. 
Rating:
5.0

Manager is great

CLAY H. 
Rating:
5.0

Doing an AWESOME job already! Thank you!

Leticia R. 
Rating:
4.0

Very friendly staff

Sean R. 
Rating:
5.0

I've used this location before. Pedro and Larry are both top-notch.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Friendly employees and willing to help would recommend to anyone

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

I do NOT like the online check in. It was NOT easy and took a lot of time. We even had to call in to check it in. I did not like that part of the experience.

Elizabeth M. 
Rating:
2.0

No ac it was hot

Braylee Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Wouldn't change a thing!

Michael M. 
Rating:
5.0

outstanding customer service, both pickup and dropoff

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Make sure that trucks are available when booked ahead of time. My truck was not available and I had to call two UHaul customer service personnel before I was given a larger size truck.

ELOY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

I was very fortunate that these folks were willing to wave the additional fees due to the movers 4 hour delay on the front end. I have used this facility before and would definitely use it again and highly recommend it.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Above and beyond - excellent customer service. Highly recommended.

BLAKE M. 
Rating:
5.0

Customer did not leave a comment.

JUDY V. 
Rating:
5.0

Customer did not leave a comment.

BRADEN S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES Y. 
Rating:
5.0

Customer did not leave a comment.

Mikah B. 
Rating:
5.0

Everything was great!!

Marffett K. 
Rating:
4.0

Customer did not leave a comment.

Cliff G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

KODY O. 
Rating:
5.0

Customer did not leave a comment.

DENZEL G. 
Rating:
5.0

Nothing to improve may e get those guys a mini fridge for customers and staff hott down there

Alfred M. 
Rating:
5.0

The inside of the cabin was VERY clean; the outside however, was quite dirty. Apparently someone had sprayed a sticky substance on it. The truck drove great with no issues. TY

Eloy C. 
Rating:
5.0

Nothing. Thomas needs a raise though.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

Staff is wonderful, kind and friendly. I will be back.

MANUEL V. 
Rating:
4.0

Customer did not leave a comment.

LAURENCE J. 
Rating:
4.0

Have more staff available during peak times. I've been to this location several times and there is often a line to check in because only one person is doing both the payment and going outside with each customer to get the vehicle and inspect it.

JUDITH T. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Ez in and out. Great help for hook up and send off

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

carol C. 
Rating:
3.0

Customer did not leave a comment.

Danielle C. 
Rating:
1.0

When a customer rents a uhaul a trailer should be available. The rental options for uhaul are pathetic. I requested a trailer one month prior to pick up and I was told all other trailers were being used. When I asked why the other customers were able to use a trailer and I was forced to get something else a answer was not provided. I was forced to drive over 1 hour just to pick up a trailer. Also, for my one hour drive just to get the trailer a whole 10 dollars was taken off of my rental.

JOSHUA V. 
Rating:
5.0

Fast check in

HUNG P. 
Rating:
5.0

Customer did not leave a comment.

Sydney T. 
Rating:
5.0

No issues, drop the auto trailer first and the 15 foot truck later in the afternoon. the guys working here seemed to like being there and were helpful, the kind of people you would enjoy having a beer with.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Immediate help. Extremely kind and professional.

Jo J. 
Rating:
5.0

Customer did not leave a comment.

Veronica D. 
Rating:
5.0

The Victoria location was awesome and went out of their way to help us. Unfortunately the moving helpers were beyond bad and will not return attempts to contact them. Because they were hired by Uhaul and Uhaul will not help us remedy the situation I cannot be happy with our outcome

michelle H. 
Rating:
2.0

The people at the counter were incredibly slow. They did not have the truck I requested either.

Graham N. 
Rating:
5.0

Customer did not leave a comment.

RANDALL W. 
Rating:
5.0

Thomas who works a this location was amazing. He was very helpful, polite, friendly, and honest about everything. He listened to us and made sure to address any question. 10/10 will use this location again simply cause of his customer service.

REGINALD A. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH N. 
Rating:
3.0

Customer did not leave a comment.

ADAM W. 
Rating:
5.0

The fact that rental is not 24hrs. We rented at 6pm and since we turned it in at 2:30 am we were charged as an extra day.

DENNIS P. 
Rating:
1.0

Yalls milage rate is ridiculous & yall took half of my rent money without my permission. Not good business at all. I was so tired yet wanted to get back on time Just because I was a lil under gas level yall charged me $30 more for fuel plus an extra $40 for Putting it in and God knows what else. Sad fr.

JANIE C. 
Rating:
5.0

Customer did not leave a comment.

DAVE M. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

MARIO T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALVIN G. 
Rating:
5.0

Customer did not leave a comment.

Ira A. 
Rating:
5.0

Customer did not leave a comment.

RANDY O. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Manuel O. 
Rating:
5.0

had a blowout and piece of rubber missing from another tire... sat on side of road for almost 5 hrs.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Truck was superior. Perfect for occasional large truck drivers. U-haul has a very bright future if vehicles such as this one continues to be offered. Thank you for a safe and almost pleasurable drive.

Stephen P. 
Rating:
1.0

Have better customer service at the store more than 1 employee working on Saturday and better trained employees overall. This location didn't have any clean blankets and I was still charged for them due to the employee not knowing how to remove them from the order.

Isai G. 
Rating:
2.0

Had a hard time dropping it off. The app kept telling me error message and couldn't find my location.

Derek O. 
Rating:
5.0

Author he was a nice person it was really busy but he took care of everyone in a timely manner

Rosa P. 
Rating:
2.0

The one employee working was trying to hard to keep up with all of the customers, however he should have had help or at least more people working on a busy Saturday morning.

Katy W. 
Rating:
4.0

Customer did not leave a comment.

AARON ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

ARISTIDE R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

TRENT M. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

ROSALINDA M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Fast, easy pick up and return.

Gary S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top