Customer did not leave a comment.Hannah L.
U-Haul at Sam Houston Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I returned the equipment, I was having trouble connecting to the UHAUL.com website, so, I called the 1-800 number, and the 1st agent I spoke with was not helpful at all. She then connected me to another agent who was very helpful. The 1st agent stated she had no clue about 24 hour drop off and told me if I did leave it at a closed facility, that I would be charged an additional $20.00!(?)- even after I told her I was looking at a sign that said 24 hr drop off(!?). She stated she never heard of such a thing for all the years she has worked for UHAUL.Bruce V.
The employee was excellent and very politeVictor G.
Good equipment and great ðŸ‘ customer service ðŸ‘ricardo F.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.BODLEY T.
Had some trouble with visa card online. Had to use discover to reserve the trailer online. So to improve, ensure that online reservations is working properly.Lawrence W.
Make sure the correct contact numbers for U-Haul are on all correspondence with the client in case there are any problems.Reginal M.
I chose to have a dolly with my truck but when I got my truck home, there was no dolly inside. I tried calling a total of 10 times and got no answer. When I took the truck back I was told that the gas was under so I'd be charged but I was also charged for the dolly.Suzanne S.
Everything was just great. will use again if ever needed.David K.
The customer service from agent Thompson was above and beyond excellent. He assisted us through out the entire visit making sure we had everything we needed. Moving my 72 year old mother was strenuous, but with UHaul by my side, it was a relief. Thank You UHAUL for hiring experienced, professional and caring staff.Gracie M.
The gentleman at the front desk was extremely helpful and niceSamantha E.
Customer did not leave a comment.Amit B.
Customer did not leave a comment.Jefffrey R.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.SURYA D.
Great spot!Brett B.
Customer did not leave a comment.jeff D.
I rent from this location regularly for part of my job responsibilities. Pete and the guys are very pleasant and always take great care of me.Ryan A.
Author was very nice & helpful.Eleshia B.
Customer did not leave a comment.Aaron D.
Check-in experience was very fast and straightforward.Grace M.
Have pick up and drop off locations with enough equipment to support . I had to pick up and drop off at two locations that were further than my original reservation. Adding over 4 hours and approximately 100 miles of driving just to get and drop off the trailer I needed. While I was extended a discount and additional days.... I would have much preferred my original schedule, locations and price. It will cause me to look elsewhere next time.Sigmund B.
Staff is amazing!!LETICIA R.
Pedro and crew are the greatest. Thank you, David owner A Plus Party And Events Victoria TexasDavid R.
Great customer service. Very friendly and appreciative.Paul T.
Customer did not leave a comment.Pedro V.
Good customer serviceMaclovio E.
Customer did not leave a comment.Mark K.
Faster serviceJAVANAH B.
The customer service was great!KAY L.
Customer did not leave a comment.FRANK L.
Customer did not leave a comment.VALENTIN C.
Customer did not leave a comment.SUSANNE D.
Back up flags on trailers,to backup into small areas.raul V.
Took forever to return boxes due to individual not being trained properly.Brian B.
Customer did not leave a comment.James M.
No improvement needed that I can see. Staff was extremely helpful and the rental was a breeze. Thx!ELIZABETH ANN T.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.JEFFERY D H.
Customer did not leave a comment.COURTNEY C.
Customer did not leave a comment.Al S.
Excellent group there and I enjoyed the conversation. They will brighten up your day and make you forget about the pain of moving!!!carlos L.
Customer did not leave a comment.David B.
Customer did not leave a comment.RICKYDEAN S.
Customer did not leave a comment.GARY F.
Customer did not leave a comment.THEODORE S.
Best U-Haul I've been too! This location always has the equipment and friendly staff. 10/10 would recommend.Iemerhylis T.
Customer did not leave a comment.CYRESE R.
Make sure client rental is set up on 24/7 as inquired. Also, don't try to overcharge the customer by saying they owe money from a rental they never rented.TIFFANY CORDELL L.
Customer did not leave a comment.BARBARA L.
When we turned the truck in Arthur assisted us and he was on top of everything. Very well respected man and treated us very well. This man needs to be recognized for his customer service. A+Donna M.
Customer did not leave a comment.mary B.
Customer did not leave a comment.William M.
The guys at this location are always helpful and courteous.GREGORY B.
Customer did not leave a comment.GREG ALLEN H.
Customer did not leave a comment.ERNEST ANTONIO J D.
Customer did not leave a comment.billy D.
had trouble placing the picture of my driver license in the online reservation. consequently I had to do that at the store. the site, in the regard, wasn't easy to use. probably I'm a dumb ass.MICHAEL P.
Customer did not leave a comment.Kristen P.
Good customer service.DANIEL P.
This facility is always busy, but the guys working there remain so polite to their customers, assuring them they will be served as soon as possible. When they do get to you, they don't rush you, they take their time with you to make sure you get what you need before leaving.Alfred E.
Customer did not leave a comment.Kenneth S.
I was told that my drop off location was Rockdale Texas, I was given a phone number to call when I arrived in Rockdale. I followed these instructions and called the number I was given when I arrived in Rockdale, only to be told there is no drop off in Rockdale Texas.Bj P.
Amazing job !Ivan F.
Customer did not leave a comment.KENNETH ALLEN JR B.
Customer did not leave a comment.DAVID C.
Very helpful and polite.mark R.
4th in line and waited 40 minutes due to chitchat vs taking care of the customers. Very dissatisfied at the drop off. Customers service was slow and only one person working the counter.Carla B.
Waited roadside for five hrs. For a blowout. We were in dimly light area you exposed us needlessly to a very dangerous situation. You should refund the amount charged and compensate us for the lost time. A simple spare tire which is a normal expectation is not included. This is totally unacceptable and needlessly endangering customers you should be required by law to provide this as a minimum expectation shame on you. I will be contacting my local representative.EDWARD W B.
Customer did not leave a comment.Gregorio C.
I used the 24/7 drop off feature on the app, which was a pretty well thought out part of the new system you guys put in placebrian M.
Customer did not leave a comment.TRENTON R.
You can't correct perfection.leticia m A.
Great service and great guys!!!Alan G.
Customer did not leave a comment.joe B.
Keep on keeping onDWAYNE M.
Customer did not leave a comment.RANDALL R.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.charles B.
Customer did not leave a comment.CHRISTOPHER P.
Customer did not leave a comment.thomas D.
Customer did not leave a comment.CHRISTOPHER P.
Very happy with my experience, However, the couple which was ahead of me in line....were not wearing a mask. Thats unacceptable. The staff should not hesitate to tell anyone to not enter without a mask. I felt uneasy.Tanweer M.
Customer did not leave a comment.Allen C.
I was overchargedKeith P.
Customer did not leave a comment.Ilecha G.
Customer did not leave a comment.CATHERINE K.
Excellent customer service. Please give the General Manager a huge raise. He was very helpful and polite.Todd A.
customer service was very helpful will be renting again from this location.Billy L.
Customer did not leave a comment.DAVID W.
Every thing was fine. Thomas and Arthur (?) are excellent customer reps. Thank you.STEVEN G G.
Customer did not leave a comment.Katie W.
Staff was courteous and professional. Parking lot is a bit confusing, maybe a bit of signage or directional flow would help. All in all great rental experience.Dickson W.
very friendly and courteous both on the intial visit and upon return (two different gentlemen)Missy J.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.rita G.
Customer did not leave a comment.Billy A.
The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.joan g. | Overall Experience
worst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took longLauren H. | Overall Experience
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