Customer Reviews for U-Haul at Seminole Blvd

3367 reviews

10440 Seminole Blvd   Seminole, FL 33778

(727) 391-9759

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(727) 391-9759

10440 Seminole Blvd
Seminole, FL 33778

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
4.0

Main worker was very good/knowledgeable but person helping me, didn't know what to do Place was packed, needs more help

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Craig Q. 
Rating:
5.0

This location is the best U Haul facility I've ever used. Staff always friendly snd helpful

JOSEPH C. 
Rating:
5.0

I don't think the fast friendly service can be improved upon. Keep up the good work.

Dennis B. 
Rating:
5.0

Customer service was excellent

BRANDI R. 
Rating:
5.0

Customer did not leave a comment.

SAMIEL G. 
Rating:
5.0

Best rental experience I ever had. I'm former milita r y a am doing traveled a lot!

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA K. 
Rating:
5.0

Employees were very pleasant and helpful

Douglass C. 
Rating:
5.0

Customer did not leave a comment.

ANGELO M. 
Rating:
5.0

Customer did not leave a comment.

ALEVIL R. 
Rating:
3.0

I was allowed to rent a auto transport trailer at around 4:30pm on 4/2/2021 but was told the trailer must be returned that night. My contract says that my rental was due at 10:45 4/2/2021 they charged me full price for a 24hr rental and would not do any type of discounting or a military discount which i have recieved in the past.

KIEL M. 
Rating:
1.0

Manager was very rude, unkept, unprofessional, argumentative, with not nice inflection in her voice. Truck that I received did not have a full tank of gas, I took a photo of this. I drove over 200 miles and still got charged .59 cents a mile instead of the .29 cents a mile. I actually ended up needing the truck one more day but instead of re renting it there I took it back and rented one from someplace else. This woman's name was Nina Queen.

RICHARD K. 
Rating:
5.0

The young ladies running the place is very nice. Thank you for helping me when I needed the vehicle. I only wish that they gave a military discount but of course she does not make company policy. Thanks again

DANA C. 
Rating:
4.0

n/a

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
3.0

Front desk employee rude and no help at all. Manager had to get involved.

TIMOTHY J. 
Rating:
5.0

Outstanding customer service.

WILSON S. 
Rating:
2.0

Slow leak left front tire. Should have not happened. Showed up at rental to pu the truck and app didn't work right. Couldn't find a person in store. She was out back doing stuff all alone!!! Why no assistance? Cheap to staff one person instead of two! Cheap assholes , imho. Clerk was harried, but I liked her. Not her fault the store environment itself was a shitshow. Mostly, though, your APP sucks balls. Thanks. For nothing.

jim D. 
Rating:
4.0

Friend was late showing up we didn't pick up vehicle at 7am which was requested. The appt was automatically cancelled no call or text and lucky I checked my email which is how I found out. Upon calling they first said they thought it was out of state rental (was local, secured online a few days before)... it caused some stress on my part having to move out and all but they made a new one for us. Thank goodness there was large truck available ! They were great with our return process

FINTAN V. 
Rating:
1.0

Have better customer service and employees with better knowledge and attitudes

LAURA R. 
Rating:
5.0

There's always room for improvement but I can't think of any right now for you guys.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

SHARI D. 
Rating:
5.0

Nothing

ALLEN T. 
Rating:
5.0

Have a reminder to fill the gas lol just kidding I forgot lol

JAMES S. 
Rating:
4.0

Returning truck was difficult. Totally online. Also quoted price increased alot with every question asked. Still affordable and worth it though.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

Stephen Q. 
Rating:
4.0

I waited 40 minutes to rent the truck, that I had reserved, as there was only one gentleman wrecking and the people before me were very needy, not his fault, but, should have more people working. I was late to meet the person and eastward 40 Minutes.

THOMAS R. 
Rating:
5.0

The staff are very helpful and friendly.The store is nice and neat and they keep their rentals very clean and in working order.I recommend this location and I myself will continue to use this location.A big thank you to the staff for being so nice and courteous.

RHONDA W. 
Rating:
5.0

Easy and quick, nice people

CHARLES J. 
Rating:
5.0

Don't have the scheduling department cancel my order. I ordered this online and then I was notified by the telephone it wasn't available to location I picked so they changed it to a different location and then when I went to pick it up I was told at that center that the reservation has been canceled not changed over to that location however the accommodated me and did a great job.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

I had a excellent experience.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN U. 
Rating:
5.0

Razziel is very helpful and friendly, he answers all mu questions and he gives detailed instruction on how to drop off the equipment and where to drop the keys when returning after hours. He is dedicated to his work and has a very good customer service.

SHEELA I. 
Rating:
5.0

I ordered the equipment on the phone, when I want to get it it was there and ready to go. Very knowledgeable and professional staff.

WILBUR B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Very long pick up wait line. No passenger rear view mirror, safety was a constant problem and someone had to follow the truck, to help the driver change lanes. We could not do as many loads due to this and turned the truck back in early because of this. Pretty sure you nothing will be done about this issue... :(

Nancy W. 
Rating:
5.0

I was happy with the specific place that we got the truck from however I was not happy with the entire experience. We had reservations for 10am at one location and was there for 1hr. and 45 mins never got a truck at that location because the clerk at the Chevron gas station on seminole blvd. didn't know how to do the transaction and the manager was aware of it and said he would be there in 15 mins. never showed up so I called u-haul and the gave me a different location to pick up a truck, however it was 1230 till we got the truck and I lost the helpers that I had and had to do all the heavy lifting with my husband and pulled a muscle in my back and had to pay extra money because we didn't get our stuff out of the storage in time so I am very upset that I wasn't even offered to have money taken off of what we owed for the truck. We made reservations for a specific time For A Reason and they didn't value our time or our needs. ☹️ Very unhappy!!☹️

KAREN B. 
Rating:
5.0

Nia Queen is so efficient, knowledgeable, & quick in handling the entire process. She made it so easy for us. Highly recommend this location.

Una V. 
Rating:
4.0

Whoever I spoke to on the phone to reserve the truck was very rude. No customer service concept what so ever. When I picked up the truck I experienced the same behavior from the person behind the desk. I did not get her name but the tag on her shirt ID'd her as the general manager of the site. With her attitude she should not be in front of customers! Other than that everything was OK.

JEFFERY K. 
Rating:
3.0

Make it so you don't have to wait 25 minutes in line.

VINCENT C. 
Rating:
5.0

Very efficient and professional service.

MARK S. 
Rating:
2.0

Short handed, one employee for everything, he did the best he could considering, took me almost an hour to rent a simple trailer. Ended hooking it up my self while he played with computer. Next time.i.will.know, if there will be a next time..

Todd T. 
Rating:
5.0

This place is ALWAYS fast.

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

VIOLET R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
2.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

LYNDA M. 
Rating:
1.0

dont falsley advertise showing the overside cargo vans if your going to give a us a utility van instead.. those are two different thong and have totally different capacities. and train your workers better and have a manager or another employee who can fill in if one worker does not show up.

Jackeline S. 
Rating:
1.0

Be very careful when returning your vehicle to the store. The odometer showed that we went exactly 10 miles. But the gas gauge indicated that we had gone a lot further. They tried to charge us for 6 gallons of gas when we used less than one. There was a lot of arguing, But we finally got the woman to understand that you don't use 6 gallons of gas to go 10 miles. It was a very frustrating and annoying experience. Our only conclusion is that the gas gauge on the truck is not in working order and she would not believe her eyes. She kept insisting that the computer was right! It's unfortunate that people don't know how to do math and think for themselves anymore. So as I said be very careful when renting from the store… I would take pictures of before and after usage.

Jessica J. 
Rating:
3.0

Checkout and wait took 40 mins. Was charged fuel after putting more gas in truck than when we picked up. Had a receipt showing put fuel in truck right before dropping it off. Would never use this location again

Cassandra N. 
Rating:
5.0

Truck drove and handled great and great on gas

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE G. 
Rating:
4.0

Existing damages on truck was not clearly marked with an X. Stickers were worn off or only partially visible.

HAROLD L. 
Rating:
1.0

Not opening on time. No discount offered for wasting MY TIME But im sure if the equipment was returned late..we would be charged

RICHARD W. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

NORMAJEAN S. 
Rating:
5.0

We went this location because the app for self service was not working yo allow us to pick up our truck. An agent advised us to use chome insofar app. but then they asked for a 2nd contact (I gave 1 but did not have 2 that would answer the phone that early on a Sat morning), my other option was to show my passport, great - maybe you could have mentioned for me to bring it with me to the pick-up. Who carries their passport with them! Anyway, the rude agent hung up on me. I called back, got a different agent and she sent me to this location, where I received excellent help. My moving day was delayed by 2 hours due to your app & cs, but it ended well with the Seminole location.

SHAWN J. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

great friendly service.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Warren G. 
Rating:
5.0

Great fast service from check out to drop off everything went so smooth. Thank you for a great experience

GLENN C. 
Rating:
3.0

I brought repairs that were needed to this vehicle to the attention of staff well over a month ago when I rented this vehicle again today the repairs were not made to this vehicle. I was very disappointed and I found it unacceptable. I actually was injured due to part of the nun repaired item. I would gladly appreciate a phone call at 727-643-5896 to discuss this further

Sherri E. 
Rating:
5.0

Staff was super friendly and helpful!

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

MILAGROS R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
4.0

Easy to reserve and the pick up went quite well! Will use U-Haul again!

GARYL H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG F. 
Rating:
5.0

Excellent

Garth G. 
Rating:
4.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

excellent service clean equipment thd young gent that helped out was very personable and helpful.

PAUL W. 
Rating:
4.0

Customer did not leave a comment.

Eileen G. 
Rating:
5.0

Always friendly and helpful

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

THANE C. 
Rating:
5.0

See above for details of usage

RAYMOND M. 
Rating:
5.0

Have not received my receipt yet. They were supposed to email it to me.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Nelson W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN K. 
Rating:
5.0

No complaints, plan on renting again soon.

michael F. 
Rating:
3.0

experience was neither negative or overly positive was in and out with no issues so guess good overall

Thomas S. 
Rating:
3.0

The truck we received was on “E” we were advised we would get a $28 credit. On the receipt it shows a credit on it, but the total amount charged didn't change. The person who had the uhaul before had smoked in it and the smell was almost unbearable.

Tyler L. 
Rating:
4.0

The lady at the counter was not very friendly for someone who works with the public.

LORI L. 
Rating:
3.0

Everything went ok. Staff was nice and service was adequate.

Wesley A. 
Rating:
5.0

I booked two weeks in advance and when I arrived at the specified time there was not a truck. I had movers scheduled and they were on an hourly rate. I had to go to another location to get a truck which made me late for my movers. How on earth do you run a business and not deliver a product (truck) when promised? You have lost my business and I will be sure to spread the word that the original pick up spot should be avoided at all times. “I'm sorry Mr Boerboon but we don't have a truck, just doesn't cut it. I would really like a response to this. Maybe corporate should handle this. Moving day is awful enough but your people made it a disaster!!

FRANK B. 
Rating:
2.0

I didn't find the employee willing to answer my questions even though I explained I'd never rented from U-haul, I got answers like " you go to the website, you will figure it out", "park the car back yard, you will find it" Moreover, the car filled with cigarette smoke.

ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Associates are friendly and knows what they are doing. Good job!!

EMMANUEL P. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

I didn't actually go to this location the box was dropped off at my new house and I had a wonderful experience using uhaul. I was pleasantly surprised that my things came earlier than expected :)

heather m.  |  Overall Experience 
Rating:
5.0

The driver who deposited the U-Box on my driveway had amazing skills. Very impressed.

andrew d.  |  Overall Experience 
Rating:
5.0

Very pleased but one of my glass lampshades got broken

marie r.  |  Overall Experience 
Rating:
4.0

This time i was not at the store but have been there before .

DAVID A.  |  Overall Experience 
Rating:
5.0

The process was very easy and quick. The staff was very knowledgeable and very accommodating to our needs.

Norma O.  |  Overall Experience 
Rating:
3.0

I didn't have much interaction with this location but everything went smooth

Daniel M.  |  Overall Experience 
Rating:
5.0

Good service.

judy c.  |  Overall Experience 
Rating:
5.0

Store manager Kevin was wonderful! I had Ubox delivered and he covered it and allowed me to pick it up a day early.

jennifer w.  |  Overall Experience 
No reviews have been submitted for this location.

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