Customer Reviews for U-Haul at Southside & Beach Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Southside & Beach Blvd

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NELSON M. on

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Akhil G. on

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Tonya M. on

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Awesome thank you

Sable S. on

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Robyn B. on

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Christopher B. on

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Jeffrey H. on

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Tomasz W. on

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no improvements come to mind, the experience was great

cheryl R. on

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Very nice people will come back again

florida georgia W. on

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Rafael A. on

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Keep it up, Great Customer Service, 5 Star service.

Charles J. on

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Nothing. The staff was fast, efficient and friendly.

Mercedes S. on

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Randy R. on

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Arrived minutes before closing. The guys were VERY friendly and pleasant!!

hardy P. on

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Abigail H. on

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Sammie H. on

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Make sure the equipment is in good condition the truck I had was almost as bad as riding a buck fuel tank was and no one knew that.

Grace H. on

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Suzanne C. on

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robert W. on

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U-Haul national service is terrible. I called to get a small issue handled and after 2 phone calls and a wasted hour, I was told if you don’t like it - call customer service. Instead in called the Pick up Location and they handled it cheerfully and quickly.

Mark H. on

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jeff S. on

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Michael G. on

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The first truck would not start. The second truck was fantastic. The staff were very polite; but a bit disorganized.

Ira K. on

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Maria C. on

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The waiting area could be cleaner. Would like to thank the staff for great customer service. They were very friendly and helpful, both when I was having my hitch installed and when picking up my rental trailer.

Darryl H. on

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Alexander S. on

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Luis C. on

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Customer service agents are very helpful. Keep it up.

Brett M. on

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The staff at this site working on October 27th till 5pm was not helpful. At least 4 of us couldn't not get on the ap and he was no help at all. He also closed 2 minutes early.

Thomas T. on

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Easy in. Easy out!!!

Judy L. on

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Debra F. on

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Everyone was great,

janet N. on

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THOMAS C K. on

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This branch location is great. They always go above and beyond there customer service.

Richard O. on

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Have one way service with its utility trailers. I had to drive an additional 275 miles (my round trip) to return the trailer from Altamonte Springs to Jacksonville.

Denon T. on

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First off, your emails need to address me by name, and not "Valued Customer" and your underwhelming IT and or Marketing people should put some personality into the message asking for my feedback other than "Our records indicate you have recently used..." How about, Hi {insert my name}, Thank you for choosing u-Haul for your bla bla needs. We'd like to ask how your experience was... bla bla bla. Other than this massive gaff on your part, I'd like to say that this location is always friendly. But, the place is incredbly cramped and hard to navigate. I thinkn with all the revenue uHaul generates you'd obtain a much larger lot for all the equipment and for customers to feel safe bringing their own vehicles onto. There is no customer partking on the property and to navigate the lot with a $50k+ vehicle is not something I'd want to do again. (Basically you occupy an old gas station lot) The staff is friendly and the equipment was in good working order as always. We will continue to use uHaul but this location is not my most desired when thinking about where I'd like to pick up equipment from.

Carolina R. on

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Staff was very helpful, polite and professional.

Michael P. on

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These folks met my expectations...and I'm tough to please.