Customer Reviews for U-Haul at Southside & Beach Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Southside & Beach Blvd

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Ronae M.
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Nellie was amazingly wonderful! Make sure to reserve your equipment in advance!

Latasha B.
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The Uhaul app doesn't work well. It wouldn't load properly and did not upload my identification. I still had to wait almost 30 minutes after completing the information on the app.

Marsha H.
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Customer did not leave a comment.

FREDRICK O.
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Customer did not leave a comment.

Satish M.
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My round trip was 46 miles but they charged me for 73 miles . It's a kind of fraud location . Unfortunately I couldn't take a picture of previous reading .

REBECCA I.
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Very friendly! Great service!!!

Robert M.
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Customer did not leave a comment.

PATRICIA H.
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Customer did not leave a comment.

JOVETTE W.
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Kevin G.
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Mark B.
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NADER A.
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FRANCISTIMOTHY R.
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Customer did not leave a comment.

Kenneth P.
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They went the extra distance for me. I didn't want to go inside, Covid, and couldn't get phone app to work. Came to door and did everything to accommodate me . Thank you will recommend

Katrina L.
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Customer did not leave a comment.

Sophia M.
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Rebecca M.
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Fast and wonderful service. Easy location to find.

rodney D.
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Excellent customer service.....

DOUGLAS T.
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Customer did not leave a comment.

booker A.
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MIRIAM S.
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Itza C.
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Love this place. Everytime when I moved go there.

Joseph H.
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After hours drop off was easy and stress free!

Larry M.
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Customer did not leave a comment.

danny J.
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Shalinkumar P.
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Eric R.
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Arthur T.
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UHaul should not leave a dolly and moving blankets attached in the truck cargo hold. It took up valuable space that was needed for more boxes. Should have the option to remove the items prior to picking up the truck.

Irkston J.
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All good at this time. Keep up the excellent job!!!

Michael C.
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Customer did not leave a comment.

ADELE H.
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Customer did not leave a comment.

Od'Juan W.
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Everyone in the store was great and helpful.

Dwight B.
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Nothing, the best experience I have had with U-Haul in years!

Tamekia P.
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Only one person at the register. Cashier took 30 min to get to me. And then my reservation was given away. Although I was only late because it took her so long to get to me. I was given a different truck at the same rate. Poor customer service by the cashier.

MARTIN R.
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They were rude, slow to check out and obviously chose to be slow in the process. They were far more interested in where I had to park while I and waited than checking out my reservation!

WILLIAM H.
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Customer did not leave a comment.

Myra M.
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Customer did not leave a comment.

Antonio N.
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Customer did not leave a comment.

Lizajo M.
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Very easy turn in process! I would suggest that everyone use the app to pick up and drop off! The App process cuts time in half!

George W.
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Customer did not leave a comment.

John M.
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rita K.
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No improvement needed. Very personable staff.

Gregory H.
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Customer did not leave a comment.

roger M.
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Robin H.
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Customer did not leave a comment.

PATRIENNA G.
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Customer did not leave a comment.

Ramon Q.
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The best stocked U-Haul I've seen, friendly staff and super fast return service. It was a real pleasure to do business at this location and very efficient return that took less than 5 minutes from the time I pulled the car hauler up. Thank you!

Richard G.
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I (Allan Galliher) reserved this truck and did so under my business name ( Can-do Home maintenance and repair inc.) and listed my son and employee as authorized driver. I took pictures of my drivers license when making reservation and I rejected the insurance because my commercial insurance I carry on my box trucks and pickups cover any vehicle Myself or employees are driving.everything on my end showed just as I'm saying. However somehow the reservation got changed to my son's name and included the insurance. Not appreciated at all because if ever audited that would be a red flag. Plus the $14 charged for insurance I declined online. Not worth my time to argue the point but wanted you to know.

Donna C.
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It was fine.

Robert B.
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Everyone was very helpful. The process was easy and the vehicle was almost new.

Debbie G.
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Customer did not leave a comment.

william C.
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Customer did not leave a comment.

Jorge V.
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Customer service was very poor by manager (Mr. Thomas) and rep (Ms. Wendy). Was treated very disrespectfully

Nelvis P.
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excellent service, I recommend it 100%

Flamur R.
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Truck was clean but was burning oil. Had to add almost 10 quarts of oil. I was a diag tech for chevy this engine is burning oil id like a partial reimbursement

JOSEPH N.
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Customer did not leave a comment.

Robert H.
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The manager and his staff are the best in the business.. They treat me well.

CHARLES P.
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great customer service

Valencia O.
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Service was excellent and the agents were very nice.

Kenny L.
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Customer did not leave a comment.

Shain K.
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RICHARD G.
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PATRICKLEE C.
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Gary D.
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Pick-up and drop-off service was friendly and quick.

Scott J.
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Customer did not leave a comment.

Dawn M.
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The process was very easy to pick up and drop off after hours and completely met my moving needs. I am SOOOO happy I didnt have to show up earlier and drop off while the location was open. Thank you!!!

JOSEPH F.
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While the man who greeted me and connected the trailer was very personable, helpful and efficient the woman who check me in was the exact opposite. Not eye contact, mumbled, gave unclear instructions.

Robert T.
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No recommendations at present

david G.
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In and out, everything was very quick and easy. thank you.

almetha A.
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Were is the rest of my money

David W.
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Customer did not leave a comment.

Rena D.
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Customer did not leave a comment.

THOMAS C K.
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I rented a 17' box truck that was in very poor working condition. You could smell carbon monoxide in the cab while driving, not good feeling.

CATHERINE K.
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Customer did not leave a comment.

JOHNNY H.
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Ms Nellie provided the Best customer service ever. Very courteous, polite and professional. Excellent Service!!!

Mark H.
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Just keep up the excellent customer service/experience & satisfaction.

piatak P.
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Easy in easy out and great attitudes.

AIMEE S.
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Customer did not leave a comment.

Estefania R.
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Nothing you guys were more than helpful! Especially Nelly she was an Angel sent from Heaven!

Fulvio C.
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Upon departure a rep should walk you to the truck

Kenneth J.
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Nothing they were perfect

Ken W.
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Customer did not leave a comment.

WILMA C.
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Customer did not leave a comment.

Jared J.
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Thomas did an amazing job of assisting us with an issue we were having prior to getting the Uhaul. He went above an beyond. Thanks

James H.
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Customer did not leave a comment.

Ulises C.
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Good service, straight to the point and doesn't waste your time with bs. :)

Kristy H.
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I walked in the door Saturday morning at 8am and there was one person working and 7 people in line ahead of me. I have done this same rental for the last 10 years and always the same. I don't know why it takes so long to check out and why there are not more people behind the counter. I ended up doing online checkin but that has its issues too.

erlinda L.
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Customer did not leave a comment.

Lorenzo M.
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Customer did not leave a comment.

Robert B.
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Quick and easy rental and return.

TYSON D.
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Nothing! Just keep your management how it is because I think there's one guy there named Thomas and I think he's a manager he's pretty good with the customers friendly and move things along as quick as possible. Thanks Thomas

Arthur M.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Christopher H.
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It was easy to pick up the trailer but returning it was a little bit more complicated because there were a lot of people picking up equipment at that time. There is a one way entrance but the exit was blocked by trucks so you had to go the wrong way to get out. There were so many people coming and going at the same time, it got crowded. Overall though, the staff was friendly and very helpful.

David S.
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Customer did not leave a comment.

Mary C.
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My original contract was at u store on St John's Bluff which was changed without letting me know. The people at the St John's location were very rude and u-haul should not be associated with them. The only issue we had with our rental was the van pulled to the right.

Kirk F.
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Extend loading ramp,far to much pitch to load heavy items like appliances,tools,safes,in my opinion this is a liability looking for a place to happen.

Barbara F.
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The representative compensated us for all the trouble we were having doing the depature.

SAMUEL D.
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Customer did not leave a comment.

Carolyn J.
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Very professional and pleasant staff here. Not like othet uhaul depots I spoke to. This is where I plan to return next time I need a uhaul.

No reviews have been submitted for this location.

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