Customer Reviews for U-Haul at Southside & Beach Blvd

8,454 reviews

3129 Southside Blvd   Jacksonville, FL 32216
(@ Beach Blvd)

(904) 641-6900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 641-6900

3129 Southside Blvd
Jacksonville, FL 32216
(@ Beach Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lennie M. 
Rating:
3.0

Too slow.. how about acting like you care about your customers instead of hanging up on them in front of me. 3 customers inside and she is taking her sweet time sweeping out trucks while I wait.

Scott C. 
Rating:
3.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Candice H. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Georgette D. 
Rating:
5.0

Their were 2 young gentlemen that helped me on Saturday when I picked up and then on Sunday when I dropped off that went above and beyond. I wish I would have gotten their names to recognize them. Thanks again for the help.

Suzanne W. 
Rating:
5.0

Need a larger site!

Dennis P. 
Rating:
5.0

ALWAYS THE BEST

ESAD M. 
Rating:
5.0

Very easy and efficient. U-haul saved me a ton of money moving.

Danielle L. 
Rating:
4.0

Customer did not leave a comment.

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

kay S. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

I was charged for 2 days when I used it less than 24 hours. I was told that I would only be charged for one day. I need a refund for the second days charges.

Thomas P. 
Rating:
5.0

Quick, easy, informative drop-off.

William B. 
Rating:
1.0

This location didn't have our truck, supplies or dolly for appliances. I wouldn't send my worst enemy to this location for epic failure.

CHANDESHA F. 
Rating:
5.0

Customer did not leave a comment.

Tracey F. 
Rating:
2.0

They didn't have anything I reserved. The truck was dirty and had old paperwork in it. They didn't give me the furniture wrap I ordered. They couldn't refund it and told me I would have to come back. Seems like no one knows what they're doing up there.

Matt B. 
Rating:
1.0

They charged me for something extra that wasn't explained on the receipt

Devon D. 
Rating:
5.0

Wonderful!

Jewell M. 
Rating:
5.0

Nice staff friendly and helpful

Sherry D. 
Rating:
3.0

Huge inventory of equipment. Extremely limited parking.

John S. 
Rating:
4.0

Customer did not leave a comment.

MARCKENSON P. 
Rating:
5.0

Nellie takes good care of her customers. Victor

victor D. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
1.0

Have more doleys, and if somebody reserves them, atleast give them a heads up that there aren't any at that location. And hire more employees.

Fresa B. 
Rating:
1.0

The general manager was super rude. I don't know if it was because of all the people getting trucks but I would never as a gm myself act the way she did.

Dominique B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Webbie N. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Srinivas R. 
Rating:
5.0

Uhaul corporate should change the website, to make sure each individual location show correct inventory at the time of booking.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Dessarae J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
1.0

Did not get dolly promised from my reservation so technically deserve the free 50$ Filled the gas tank tothe quarter and did not get the discount promised.

Kailee G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Customer did not leave a comment.

Santiago C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
2.0

Take your time looking at the UHal before you give them away... we had to leave and come back as a piece was not plugged in.

Jose C. 
Rating:
5.0

Good Job!

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

Brien D. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Excellent service and cheerful staff!

Thomas L. 
Rating:
5.0

Nothing

Nancy T. 
Rating:
1.0

Not only would i not refer a friend to this location, i would not refer them to any uhaul on this planet.

MUNIB T. 
Rating:
3.0

Even if it's a Sunday, try to have 2 registers open with people manning them. I had to wait nearly an hour to pick up for my scheduled appointment. Employees were wonderful...

Denise T. 
Rating:
1.0

Make sure if you don't have a truck that is cleaned and no lights on the dashboard (check engine light was on) that you tell someone upfront. Not as soon as they get there!

JOSE C. 
Rating:
5.0

Been going to this location for years and never any issues.Very helpful and polite

ToniAnn A. 
Rating:
5.0

Customer did not leave a comment.

Terence A. 
Rating:
5.0

I rent the 4x8's quite often and the staff is always friendly and ready to help! Thanks and great job as again! 😀🚙

Robert C. 
Rating:
3.0

Need more help. Too much work for 1 person. I had to wait over 50 minutes just to start at the counter

Daniel D. 
Rating:
5.0

Owner was terrific.

Kelly C. 
Rating:
3.0

I was initially charged over $50 dollars for gas despite bringing the tank bank at half full (and only logging 7 miles on the truck). After a 44 minute phone call I was able to get the charges removed, but I was disappointed that a mistake was made and it took an hour of my time. Thank you!

Katie S. 
Rating:
4.0

Customer did not leave a comment.

Dunnia F. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Love these guys/gals! They helped us tremendously! The trailer tires had 64 lbs of air each which was not good. Trailer was swaying so bad, I had to pull over. Once I let air out of tires to 38 lbs. drove great! I am buying a U-Haul franchise because of this experience and others. Especially Neptune Beach, Fl. Location. My wife and I love Rachel Teague, GM and “Cricket.” Awesome people!

Richard B. 
Rating:
4.0

Customer did not leave a comment.

CHERRISE B. 
Rating:
5.0

Family and friends have rented from here and they are the best in Jacksonville Florida.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
2.0

Keep your vehicles in good shape. I had to jump start the vehicle I rented.

Luis G. 
Rating:
5.0

Good job very helpful an caring towards Customers you guys did a awesome job thank you I will be coming back

jefrey L. 
Rating:
1.0

The man at the store was very rude and condescending. The trailer was filthy inside. We will drive out of our way to go to a different location from now on because this is not the first time we've been treated poorly.

Monica G. 
Rating:
2.0

Provide reserved equipment. Or communicate that it was not in-stock. Or try to assist to find one a different location. Something besides "We don't have any, just say on app you did not receive one".

John S. 
Rating:
4.0

nice lady running the place but she needs more help.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

This location was extremely busy when returning the trailer and the service rep attitude was awesome and made he thing run smooth. Another great customer service although things were very crazy

Milton M. 
Rating:
5.0

Easier parking might be nice.

Heather T. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
1.0

Refund the cleaning and damage fees or I am going to blast UHaul on social media. I'm so mad at your company you'll be lucky if I ever consider using you again.

SETH R. 
Rating:
5.0

They were very fast.

Brent P. 
Rating:
2.0

Customer did not leave a comment.

Rafael C. 
Rating:
1.0

VERY rude employees, short staffed, plenty of equipment but poorly managed and no parking for clients

Vitaly S. 
Rating:
5.0

Customer did not leave a comment.

Rios G. 
Rating:
5.0

Customer did not leave a comment.

KENDRICK L. 
Rating:
4.0

Couldn't understand why I was instructed to drop off rental at a different location? Picked up the trailer at this location so the assumption was to return it to the same location even though the return was a bit early. Thankfully the dispatch person instructed the attending clerk to proceed receiving it and they would deal with the of space per say.

Glenn A. 
Rating:
5.0

Have more people working. The lady was excellent but there is only so much one person can do at a time. Again, she was great but there are too many clients for one person.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Dena F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
1.0

Customer did not leave a comment.

Rupam S. 
Rating:
3.0

Truck had various leaks in the roof. Had multiple items like boxes and furniture get wet and possibly damaged table. Location was fine to pickup from but the truck was not maintained for leaks. Upside, GM was very polite and helpful at this location. Quick in and out.

Matthew L. 
Rating:
4.0

I was charged for two days and the rental was for one and was returned within the one day limits. Need to get reimbursed. Thank you!

carlos O. 
Rating:
5.0

Keep up the Good Work!!!

ROCHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Humberto E. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Maydean D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Elisa D. 
Rating:
5.0

Easy in and out. Staff was helpful and friendly.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Juliann H. 
Rating:
1.0

Customer did not leave a comment.

Rupam S. 
Rating:
5.0

Customer Service sucks, got disconnected twice so I gave up and cancelled my online order and created a new online order. (I wanted to change the pick up location so I did it online.)

Tom M. 
Rating:
5.0

This location had no problems but I drove three hours and no AC from the Tallahassee float of location

Venita H. 
No reviews have been submitted for this location.

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