Customer Reviews for U-Haul at Southside & Beach Blvd

7473 reviews

3129 Southside Blvd   Jacksonville, FL 32216
(@ Beach Blvd)

(904) 641-6900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 641-6900

3129 Southside Blvd
Jacksonville, FL 32216
(@ Beach Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything in this location is very good, they have plenty of equipment at all times, trucks, car tow dolly, and trailers. I'm very satisfied with the customer service at this branch. David R. from Jacksonville, Fl.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jerald K. 
Rating:
5.0

Kevin is a scammer and over charges customers because “he's not a big city”. I will NEVER use I haul again, I was treated beyond rude and he charged me double the price for the same trailer for one way.

ASHTON R. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

Customer did not leave a comment.

Adrianne S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Employees are over here doing an awesome job. Superb in every way. Lowshawn was generous, kind and patient with me.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

MELISSAL Y. 
Rating:
5.0

Customer did not leave a comment.

ROSANNA P. 
Rating:
2.0

The line was ridiculous and I felt really bad for people who hadn't checked in online and for the one girl who had stood in line for an hour jsut to see if thye had a key she had left in a truck the day before. Check out process is junk - couldn't upload phots of damage / mileage before leaving to make my move. WOULD NOT RECCOMEND THIS LOCATION or UHAUL to anyone.

Duane F. 
Rating:
5.0

Customer did not leave a comment.

marianne B. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

3rd rental from this location. Always clean and expeditious!

Blaine R. 
Rating:
5.0

Great customer service!

Irina M. 
Rating:
5.0

Customer did not leave a comment.

Cheyntarie W. 
Rating:
3.0

it's a difficult place to get in & out of

Jamie J. 
Rating:
4.0

Serge brakes did not work! Had to rely on own vehicles brakes with which a loaded 6X12 trailer isn't safe.

David D. 
Rating:
5.0

It was a wonderful experience.

SUSAN D. 
Rating:
5.0

All the staff was very helpful and patient.

DILLON W. 
Rating:
5.0

Quick and easy drop off.

THOMAS F. 
Rating:
2.0

2 people to complete my pick up. When ireturned at a different location the wrong trailet number was on the contract. I had to reschedule the hitch install and was on hold for 55 minutes.

DWIGHT K. 
Rating:
5.0

Came in afterbclosing, shawn unhooked my trailer and had me do the mobile closeout.

MICHAEL A. 
Rating:
4.0

Drop off was a shitshow. I had requested this location and was told it would be no problem. When I tried to drop off using the app it froze. I called uhaul was told I had to take it to the designated location or pay an additional charge. I had to rehook the trailer. took to designated location. Found it locked. Had to return to this location. Spent an hour on the phone trying to sort it out. What a damned waste of my time!!!

Dennis B. 
Rating:
5.0

I never got in touch with the store through phone or text in the four days that I tried. The line I ended up on was a continual hold with 800-GO-UHAL. :(. We had to go to the store in person to communicate. Once we got there rental was easy and service excellent.

Lisa P. 
Rating:
5.0

Never hire any different employees the ones you have are great

TAD P. 
Rating:
5.0

improve the parking of customers' cars

HERNAN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JOSALON S. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
2.0

Even though I filled in the info online, I still had to wait 20 minutes and give additional info to the very rude attendant inside the store. Too much waiting and too much info needed even after I had supplied online. Very frustrating. I would not recommend.

Wilson K. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

N/a

James S. 
Rating:
4.0

Customer did not leave a comment.

Cameron V. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

Kamilah T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Stefan B. 
Rating:
5.0

Awesome service, Quick and convenient!!

Tabatha A. 
Rating:
5.0

The gentleman that rented me my trailer went above and beyond to make sure I had the right equipment for what I needed to do

COREY E. 
Rating:
1.0

both men who worked were grumpy, not wearing masks and had no interest in us at all.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA P. 
Rating:
5.0

Friendly and very efficient. Great experience.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

KUNLE A. 
Rating:
5.0

Every employee is so helpful here. This is no doubt the best store of all I've rented at from California to Florida.

Julie F. 
Rating:
4.0

The agent who was taking care of me was taking calls and not finishing up w me. Thats poor customer care. If you need to hire or staff the place as customers arrive do so but dont leave a customer in a middle of a transaction to take a call. Very rude

Keyla G. 
Rating:
4.0

Customer did not leave a comment.

kelvin H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly L. 
Rating:
1.0

Owner was rude they overcharged me had to dispute charges and this wasn't recent this was your in September of 20

Lissette T. 
Rating:
5.0

Customer did not leave a comment.

Sotheary B. 
Rating:
5.0

Customer did not leave a comment.

Allen K. 
Rating:
3.0

Customer did not leave a comment.

Chad K. 
Rating:
1.0

After numerous attempts at several stores to rent an open trailer to haul a mower. (No one way rentals available) I finally found an enclosed trailer at the last location. NO help was provided to assist in finding equipment. It was all left to me, along with plain, poor, customer service, with no interest in helping a good, repeat customer. Much improvement needed. This is NOT limited to THIS location, and I have to say, this location was finally able to help. The biggest disappointments were the several other branches across Jacksonville.

Christopher K. 
Rating:
3.0

Customer did not leave a comment.

KENYA S. 
Rating:
5.0

Efficient checkout and return. Good clean equipment.

BLAINE R. 
Rating:
5.0

Had exactly what I needed and great customer service.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

MARYLEIGH R. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
3.0

Customer did not leave a comment.

LYNDON T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Fiapaipai I. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Truck was old engine ran really rough even with no load and tow haul turned off felt like the transmission may have been slipping

Ian S. 
Rating:
2.0

the moving companies are unreliable.

Marissa D. 
Rating:
3.0

Hubs need greasing on the trailer badly. Also I was charged twice; will dispute with my bank.

MAXWELL H. 
Rating:
5.0

Great! No issues! First truck had a screw in the tire and another truck was instantly available and ready for check out and use. Terrific service and after hours drop off was a breeze.

BLAINE R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Easy reservation, easier check-in and easiest drop off !!

Luther H. 
Rating:
4.0

Agent Sharon Bell was excellent. Very knowledgeable, friendly, and efficient.

VERNA G. 
Rating:
1.0

When I have my cc entered and NO INSURANCE chosen in my order and my son picks the van up for me DO NOT PUT INSURANCE ON! My insurance covers up to 10,000 pounds!! Stop screwing people out of that god damn 10.00 for YOUR INSURANCE COMPANY. I made the order my name I sent a message stating my son was picking it up- no reply from you - BUT YOU ADDED THE INSURANCE ON! STOP STOP STOP scamming people out of their money. I want that insurance charge refunded. I tried to call you SEVERAL times and could not get through. Refund that money either the credit card I filled out the order with or my sons card IMMEDIATELY! And it really is shifty that you cannot contact you without setting on hold for 15 minutes on a day you are VERY BUSY MOVING!!! I INTEND TO PIST THIS EVERWHERE I CAN TO LET PEOPLE KNOW TO CHECK WITH THEIR INSURANCE COMPANY PRIOR TO ORDERING ANYTHING FROM YOU. Jeannespencer4@gmail.com 813-210-0045. 3-12-202+ Southside Boulevard and Beach

Jeanne S. 
Rating:
4.0

Customer did not leave a comment.

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

EARL J. 
Rating:
4.0

Customer did not leave a comment.

Hollis B. 
Rating:
5.0

always has great service there you are in n out

John B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Make more parking spaces for customers.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

All the folks there were very helpful when we brought the trailer back. Drive through service. Contact less, never had to leave the truck. Nelly said we would have a receipt emailed within 15 minutes and she delivered!

Benjamin S. 
Rating:
5.0

It was a great experience

Angel M C. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Aristus W. 
Rating:
5.0

NOTHING! everything was amazing!

Jessica F. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Great service, I couldn't think of any suggestions. Every detail was worked out well.

Luis P. 
Rating:
5.0

Easy online process to book the uhaul. Uhaul was very clean and up to date. Easy pick up and drop off at this location. Right next to a gas station as well.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

XAVIER A. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
1.0

The guy at the desk who helped us check in was extremely rude for no reason. My card kept getting denied when I knew there was money in my account because I had just been paid. And in stead of explaining to me or suggesting the reason could be because it was a reloadable money card he kept saying over and over again ruder and ruder and loud enough for other customers standing behind me to hear. I said this is all I have what can I do? $100 deposit in cash. So that's what we ended up doing but this guy needs to work on his customer service.

Kolby N. 
Rating:
5.0

Fix the headliner in the cab. Truck was old brake pedal made a scary noise and there was mold on the visors. Steering wheel was flaking apart. Truck was extremely disgusting to ride in.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Eileen A. 
Rating:
5.0

Thank you to Ms.Sharon she was super helpful!! answered every last one of my questions was patient with me and made our move so much easier! Best Uhaul experience!

TIFFANY O. 
Rating:
4.0

Customer did not leave a comment.

April W. 
Rating:
5.0

This is the only location I would use. They are friendly and efficient and I would drive even farther to get the kind of service they give.

Jennie W. 
Rating:
3.0

Make sure that the location checks in the equipment when it is brought back so you don't get a call a month later that the equipment was never turned back in.

Janie L. 
Rating:
5.0

Great service. In and out with both pick up and drop off. Had to extend for an extra day, no push back. It was extended without a hassle

Jennifer C. 
Rating:
1.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Service was fantastic and exceeded my expectations! Friendly and professional! Would highly recommend using THIS location!

DONNA H. 
No reviews have been submitted for this location.

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