Customer Reviews for U-Haul at Southside & Beach Blvd

7521 reviews

3129 Southside Blvd   Jacksonville, FL 32216
(@ Beach Blvd)

(904) 641-6900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 641-6900

3129 Southside Blvd
Jacksonville, FL 32216
(@ Beach Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was attentive, flexible, and ensured that the equipment I needed would be here. I had a great trip because I felt that the equipment was in great condition to ensure a safe trip. It was, and I did. ThankYou Paula

Paula W. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Friendlier customer service, most service agents needed and a cleaner vehicle.

richard R. 
Rating:
1.0

General manager was extremely rude with his tone. He stormed off and was passive aggressive. The other employee that was outside made snarky remarks when it was very unnecessary. The parking situation is confusing. I would never recommend this place to anyone. Would never wanted others to be treated how I was treated. Was also charged for gas when I overfilled but didn't want to bother with their customer service so I paid it anyways. I read their reviews afterwards and it seems like everyone has the same experience here.

Angel P. 
Rating:
3.0

when you going to charge someone actually charge them. dont half charge them send out a collection stating i wasn't charged. because most definitely i come in and pay the whole amount should have been taken. now you want to send out this wack ass collection stating you gonna charge for a 30.00 late fee i will have media on this damn site for charging wrong and trying to scam.

DeLisa D. 
Rating:
5.0

Customer did not leave a comment.

Francis R. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
1.0

I explain my situation too her she wasn't understanding at all would never again

SASHA N. 
Rating:
5.0

Everyone was very helpful

OLGA T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

We have used this facility for several years and will continue to do so. Great service! And a special thanks to Thomas who has always been extremely helpful.

Geoffrey Z. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

Marta R. 
Rating:
4.0

If you are returning the vehicle after hours, don't lock the truck prior to placing the key in the drop box. When following the link to check in the vehicle, they ask for a photo of the odometer and fuel. If you are unable to complete, there is a $20 "convenience" fee to do it for you the next day. Wish I had been aware of that sooner.

Maria D. 
Rating:
5.0

The inside needed a general wipe-down. Maybe mop the floor at the least. Great price though.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

ines M. 
Rating:
1.0

By far the worst experience ever! Some how u-haul lost our reservation. Did not provide us with the correct location, did not have the truck size we needed and did not provide us with the correct equipment!! It wouldn't be a big deal if I moved within the city but it was a long distance move which caused even more unnecessary stress!

CHRISTOPHER N. 
Rating:
3.0

No AC

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

All the associates are amazing no matter where I live in Jacksonville number one U-Haul rental place

ISMAEL F. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Only thing that needs to be improved is the parking entrance. When you can to returned truck after hour's the club across the street was letting everyone park/block the entrance so we couldn't pull the truck where it needed to be.

Mary W. 
Rating:
3.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

EHAB B. 
Rating:
3.0

Only reason I rented there was of location.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah K. 
Rating:
3.0

Customer did not leave a comment.

SHAWANDA H. 
Rating:
5.0

Smoke smell in the uhaul. Overall great experience!!

Kayla B. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
1.0

You could not get a person on the phone to help you. I had to call over thirty times after I went to the site and they messed up the day I had to check out my U Haul. The U Haul I reserved was not available so they put me in a larger unit which cost more in fuel. When I initially went in and spoke to the counter person they did not even tell me we where finished, she just walked away. Then they booked me for the wrong drop off location. The windshield was so dirty you could hardly see out of it. I tried to call the destination and was on hold over 40 minutes and no one ever picked up. Terrible experience.

Kristie H. 
Rating:
3.0

The gentleman who processed me in was very professional and courteous.

Robert J. 
Rating:
4.0

Nick showed amazing concern for my feelings about the inside of the cabin being so dirty. I was also able to show him the difference from the side I cleaned vs the windshield side I left as received.... he promised that the condition of this truck would be clean and the next person would not have to deal with what I felt with. I did ask him to I for the manager when he would see him in the morning.

CORINA M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

You're Over working a Good crew. More staff to help the flow in morning rush is a must.

NICOLE W. 
Rating:
4.0

Customer did not leave a comment.

Wade N. 
Rating:
3.0

Enhance online ordering website. I bought king mattress cover set on Wednesday for pick up on Friday. Site told me that there were 5 at the location. Was not available when I went to the location. Would have expected the product would be taken off the floor since it was already bought.

Kurt J. 
Rating:
5.0

Customer did not leave a comment.

Reena N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Great customer service and experience.

John P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMSAMUEL W. 
Rating:
3.0

Signage for parking personal vehicles would be helpful.

Nicholas T. 
Rating:
1.0

the trailer had low tire pressure on one of the tires and had to keep stopping to put air into it. eventually had to have a service vehicle come and replace the wheel in the middle of the move. The agent at the site of return stated that the brake for the trailer was hooked up wrong and was surprised it didn't lock up. Had asked the manager if he would send another message regarding the damage assessment of the truck but said it was to late. never got to review what was actually documented for damage.

MICHAEL S. 
Rating:
5.0

Keep on ahead with excellent service

JESSY M. 
Rating:
5.0

Customer did not leave a comment.

CECIL M. 
Rating:
5.0

Everything in this location is very good, they have plenty of equipment at all times, trucks, car tow dolly, and trailers. I'm very satisfied with the customer service at this branch. David R. from Jacksonville, Fl.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jerald K. 
Rating:
5.0

Kevin is a scammer and over charges customers because “he's not a big city”. I will NEVER use I haul again, I was treated beyond rude and he charged me double the price for the same trailer for one way.

ASHTON R. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

Customer did not leave a comment.

Adrianne S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Employees are over here doing an awesome job. Superb in every way. Lowshawn was generous, kind and patient with me.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

MELISSAL Y. 
Rating:
5.0

Customer did not leave a comment.

ROSANNA P. 
Rating:
2.0

The line was ridiculous and I felt really bad for people who hadn't checked in online and for the one girl who had stood in line for an hour jsut to see if thye had a key she had left in a truck the day before. Check out process is junk - couldn't upload phots of damage / mileage before leaving to make my move. WOULD NOT RECCOMEND THIS LOCATION or UHAUL to anyone.

Duane F. 
Rating:
5.0

Customer did not leave a comment.

marianne B. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

3rd rental from this location. Always clean and expeditious!

Blaine R. 
Rating:
5.0

Great customer service!

Irina M. 
Rating:
5.0

Customer did not leave a comment.

Cheyntarie W. 
Rating:
3.0

it's a difficult place to get in & out of

Jamie J. 
Rating:
4.0

Serge brakes did not work! Had to rely on own vehicles brakes with which a loaded 6X12 trailer isn't safe.

David D. 
Rating:
5.0

It was a wonderful experience.

SUSAN D. 
Rating:
5.0

All the staff was very helpful and patient.

DILLON W. 
Rating:
5.0

Quick and easy drop off.

THOMAS F. 
Rating:
2.0

2 people to complete my pick up. When ireturned at a different location the wrong trailet number was on the contract. I had to reschedule the hitch install and was on hold for 55 minutes.

DWIGHT K. 
Rating:
5.0

Came in afterbclosing, shawn unhooked my trailer and had me do the mobile closeout.

MICHAEL A. 
Rating:
4.0

Drop off was a shitshow. I had requested this location and was told it would be no problem. When I tried to drop off using the app it froze. I called uhaul was told I had to take it to the designated location or pay an additional charge. I had to rehook the trailer. took to designated location. Found it locked. Had to return to this location. Spent an hour on the phone trying to sort it out. What a damned waste of my time!!!

Dennis B. 
Rating:
5.0

I never got in touch with the store through phone or text in the four days that I tried. The line I ended up on was a continual hold with 800-GO-UHAL. :(. We had to go to the store in person to communicate. Once we got there rental was easy and service excellent.

Lisa P. 
Rating:
5.0

Never hire any different employees the ones you have are great

TAD P. 
Rating:
5.0

improve the parking of customers' cars

HERNAN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JOSALON S. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
2.0

Even though I filled in the info online, I still had to wait 20 minutes and give additional info to the very rude attendant inside the store. Too much waiting and too much info needed even after I had supplied online. Very frustrating. I would not recommend.

Wilson K. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

N/a

James S. 
Rating:
4.0

Customer did not leave a comment.

Cameron V. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

Kamilah T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Stefan B. 
Rating:
5.0

Awesome service, Quick and convenient!!

Tabatha A. 
Rating:
5.0

The gentleman that rented me my trailer went above and beyond to make sure I had the right equipment for what I needed to do

COREY E. 
Rating:
1.0

both men who worked were grumpy, not wearing masks and had no interest in us at all.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA P. 
Rating:
5.0

Friendly and very efficient. Great experience.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

KUNLE A. 
Rating:
5.0

Every employee is so helpful here. This is no doubt the best store of all I've rented at from California to Florida.

Julie F. 
Rating:
4.0

The agent who was taking care of me was taking calls and not finishing up w me. Thats poor customer care. If you need to hire or staff the place as customers arrive do so but dont leave a customer in a middle of a transaction to take a call. Very rude

Keyla G. 
Rating:
4.0

Customer did not leave a comment.

kelvin H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly L. 
Rating:
1.0

Owner was rude they overcharged me had to dispute charges and this wasn't recent this was your in September of 20

Lissette T. 
Rating:
5.0

Customer did not leave a comment.

Sotheary B. 
No reviews have been submitted for this location.

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