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Mark KCustomer Reviews for U-Haul at Southside & Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My overall experience was poor I had a bad experience here at this location and I will personally NEVER rent a truck from here again in the past years I've always used UHAL but customer service was not top tier
Delicia PChecking the truck in and out was on point, without any delays.
Rickey HRemain friendly and helpful
Ray BThe young lady at that location, I think she's a manager. She was very helpful and very professional.
Mark LStaff was excellent, very helpful, new management shows well!
michael fThe mandatory call to your "Emergency Contact" is so unnecessary and woke up my spouse. There is NO other U-Haul location that I have utilized that has ever "called" a emergency contact. What if my contact did not answer - does that indicate I am a risk to stealing a U-Haul. How many U-Hauls from this location are stolen? What does calling the emergency contact do for the location ----- if I am going to commit a crime, you would think that the emergency contact would be briefed on it and would cover the customer. The staff was amazing, the equipment was OK (my 15" had a check engine light illuminated) - but, due to the emergency contact wake-up call requirement, I will not be renting from this location again. Again, STAFF was amazing. General Manager policies are absolutely not favorable to your customers.
John MStaff was recommending and professional. The 20ft that I had reserved, had not been returned, so the manager contacted me to advise they were going to give me a 26ft if I wanted, for the same price of the 20ft, or he could find me another location that did have the 20ft. I thanked him for the swap at no additional charge. That’s excellent customer service and ensuring that the customer was happy. I have used this location for 3 moves I believe and have never had a bad experience. Thank you for keeping your trucks clean and in good condition.
Wanda CEverything was amazing with the staff & location. Service was fast & friendly. I ordered couch covers & a mattress cover online when I booked. The app showed I picked it up which I hadn’t. The staff was so amazing & kind never questioning if I was telling the truth, this is 100% great customer service.
Vanessa REfficient and professional throughout. The app really helped as well.
David BDidn’t really interact with much here. Was just told to leave the trunk with the keys inside.
John SDropped it off in Ocala FL The drop off was at 1011 Pine Ave., Ocala, FL - They did awesome too. Was in and out of the drop off in about 15 minutes. This could not have been easier.
John LVery disorganized, told us the rental had to be back before our contract time was up because someone else had reservations for 15 minutes before our return time
Brian PThe staff at this location is amazing! They are outgoing, professional, friendly, and knowledgeable. They really went out of their way to make my experience easy and stress free and they exceeded my expectations by making sure I had everything I needed from start to finish! I will be back and I absolutely and highly recommend this location!
jordan pThe Dropbox key holder is broken
Jack CAsst manager did not know bow to use u-haul computer for rentals. Rest of staff were great.
Patrick RToy, the General Manager at this location was dismissive and rude. I called to confirm details and was hung up on, called back and was left on hold with no response for 5 minutes. When I arrived, she continued to make rude remarks and even mocked me in a conversation with another customer. I will not return or recommend this location to a friend ever.
Britney TGood service and professional people
Walid SDear , I am writing to bring a serious safety issue to your attention regarding the vehicle I recently used. The front left tire was completely slick on the inside, which made driving extremely dangerous. I only noticed this condition halfway through my trip. Providing a vehicle in this state is unacceptable and poses a significant risk. Please address this maintenance failure immediately. Best regards,
Maxime LThis was a fantastic experience. Toi was personable and professional. She provided clear instructions. The van was very clean and easy to drive.
Kimberly SThe customer service team was very friendly and helpful. They took their time to review the equipment and explain the trailer connection.
MARK LI always come to this Location for my moving needs.
WILLIAM HGreat customer service
James AThe people at this location were fantastic! The overall experience with U-Haul was terrible. Even though we reserved a truck and dolly, neither was available at my assigned check-in. By the grace of God someone returned a 26' shortly after my assigned time. Still no dolly. Reservations are taken, then that is it No follow up to ensure availability.
Nicholas RUnit needed a tire and exhaust was loud but they apologized and said they were grounding to take care of it.
Bill FQuick process
Jamar RI have used this location many times over the years, but this time was my worst experience 😞 1) had a 9:00am reservation, but didn't get truck to almost 10:00(staffing 🤬) 2) reserved a appliance dolly, but NO dollys were available, NONE 🤬 Hopefully this won't happen again.
Dennis HThank you guys for everything! Great group of folks. Etta, Toi… Y’all the best!
SYLVESTER AGreat 👍 experience.
Dale BThe lady who helped me with my equipment reservation was so nice and help make this experience the best it could be.
ROBERT DThe truck was old and kinda dirty inside. It drove roughly. There was only one person working the office on the day of pick up. He said the other employee called out sick and the manager decided not to come in. We waited nearly 30 minutes to get the truck although I had a reservation.
Kelly CGreat customer service
James AYou charged me twice Very poor service
Moez FDoing a great job vrry helpful
KENNETH OStaff was great and made for an extremely easy and quick drop off after the chaotic two days of moving.
KELLY BOrdered a utility dolly and 2 furniture dollies, was only able to get 1 furniture dolly. Was told that the other 2 would be removed from my contract and off the receipt but they never were
Jeremy LWhen I filled out my application online, I indicated that I didn’t want accident insurance, and at the counter I told the agent that I didn’t want it, but they charged it to my card anyway. I also had to buy insect repellent and spray the truck bed before loading my belongings because there were cockroaches in it.
Jonnathan CGreat and smooth service.
ajay SOld 5 x 8. Leaf spring broke. Cut tire. Almost got killed.
Jeff KYour system was down when I returned it. Manager took care of everything after I left.
Daniel D""K"" WAS TOP SHELF !! ** SORRY NOT SURE HOW TO PRONOUNCE OR SPELL HER NAME!!
Michael Gnone really, everything good here...
Allan GQuick check in and pick up and easy return process.
Jesus GMattress plastic covers should be free for 2 mattresses or less
Walter IFront desk person had an attitude.
ANA MNick was a pro at reserving my truck rental. Moreover, he was absolutely great at check-in return.
ALAN DWe will be renting again
Amber MI hope that U-Haul will continue to address problems with the use of the App for check-in and check-out procedures. There still seems to be bugs in the system.
Paul WGreat customer service
James AProfessional, helpful, friendly, great experience
GORDON MThe staff was helpful and courteous when I reserved, picked up, and dropped off the small truck I rented. The entire process was very straight forward and I love the use of technology to be able to add another driver without them being physically present as well as to keep charged and records transparent. Keep up the good work, will definitely use again and recommend this location!
RIKKE RThe lines weren’t long and the customers service was excellent
Kevin WIt would be nice if the employees could direct you to the equipment you rented instead is having to find it yourself, especially when the equipment is located in multiple locations on the lot.
Justin RGirl at the counter was rude and had additude from the start. Soo. As she came to the counter was rolling her eyes. She didn't even inspect the truck before hand. But even company procedures are terrible have to do everything online why even.have a person there at all. Have to scan my own id and check everything online. This is terrible company hidden fees.every where
Johnathon HThis is my 2nd time renting from this location which is convenient and the young man at the front desk was just a delight to chat with during the process. His smile was genuine and conversation was FUNNY!!! Thanks again and I know where to come if needed again.
Darrin BThe customer service was excellent. Please keep this culture intact at this location.
George CGreat customer service
James ALeft tire had what appears to be a broken or twisted steel belt in the tread. Had a very noticeable vibration and bounce at all speeds. Luckily I only used it for storage at my house a few miles away as anything longer would have been a miserable towing experience and possible blowout. I notified the attendant of the tire issue at dropoff. Hopefully it is remedied before next rental of the unit.
James W