Customer Reviews for U-Haul at Southside & Beach Blvd

Rating:

4.0

Return after hours.

Rating:

5.0

Nothing they were great

Rating:

5.0

Curtis was an amazing representative who went above and beyond to ensure that our rental experience was pleasant, memorable, and met every need that we had. Minor issues: 1. The vehicle had significant wear (the driver door was bent and allowed rain in) but it functioned perfectly in every way that actually mattered. 2. The parking lot design/placement is absolutely horrendous, for both trucks and customer vehicles.

Rating:

4.0

Make sure the customer knows they’re renting blankets. I was under the impression I purchased them.

Rating:

5.0

Really good customer service and attentive to resolve

Rating:

5.0

Customer service always great here. Never a problem and it's my go to center for moving various home goods locally.

Rating:

5.0

Everything was perfect

Rating:

5.0

The girl that helps me with the trailer was very nice and friendly, she said she was very happy with the trailer because everything was working perfectly,

Rating:

5.0

Thanks. Guys in the counter was really professional and nice

Rating:

1.0

When I took the truck only half tank gas , when I returned it I went to gas station filled the gas back to half tank gas, but I still got charged $78 gas fee plus $30 gas service fee, I went back to talk to them they call the different car driver said my truck only have a quarter of tank gas, I also call their manager explained to them I told them the confirmed with different truck not the same truck I returned, they just ignored me, very unhappy experience, I won’t rent the U-haul again.

Rating:

5.0

The Best U-Haul customer service and Staff you can ask for, they very professional and clean-on beach & southside blvd location

Rating:

1.0

One week after renting a trailer for only three hours, an unexpected $250 charge appeared on my card. When I questioned it, I was told it was an error. I find it very difficult to believe that a $250 charge can be made by mistake six days after a completed transaction. This was unacceptable and very frustrating. I would not recommend this business.

Rating:

2.0

I was missing my furniture dolly and didn’t have the ramp piece nothing to make this easier on two girls moving heavy furniture pieces. Very inconvenient. Jacob is go checked me in was more worried about the videos on his phone than giving quality customer service.

Rating:

5.0

Staff was great

Rating:

1.0

Over charged me for extra mileage.

Rating:

5.0

I delt with 2 staff members and they were both great.

Rating:

4.0

The vehicle although clean, maneuvering it on the roadway was challenging.

Rating:

4.0

Manager was helpful with the drop off especially because it was not the original location I selected and was very frustrated with U Haul for making this switch at the last minute.

Rating:

5.0

Very professional and friendly

Rating:

2.0

First off, I would like to say that unfortunately I seem to have a problem(s) with this particular U-haul establishment every time I use them. On 31 September 2026, I needed a trailer to move some items. The new female trainee was very happy and jovial, unfortunately she needed help from an experienced staff member. I witnessed him take her thru every step to lease me a trailer. Once the deal was done, I was told someone would help me outside. I stood outside waiting for about 10 minutes whereas I had to go back inside and remind the staff I needed a trailer. The staff member from inside had to go outside over to what look like a future car deal and get the staff member to service me with a trailer. After about another 5 minutes both staff members retrieved a trailer with non-working lights. The outside staff/car salesman started trouble shooting the wires of the trailer by constantly getting different wires from other trailers on the lot. I told him may I have another trailer. and that I am on the clock. The staff member/car salesman continued to trouble shoot the trailer. I went back inside to inform the staff member the situation, and he had to come out and more or less do the staff/car salesman job of retrieving me a functioning trailer. I highly recommend that the equipment needs to be inspected before and after usage to prevent this problem. I understand there may be times where they may be understaffed, however if the staff has time to try and sell a car apparently there is time to Q.A.Q.C (Quality assessment and Quality Control) the equipment for a positive customer review. Management and time management should be paramount in every customer-based business to ensure customer satisfaction.

Rating:

5.0

Great experience

Rating:

5.0

Drop off was centrally located. Fast and efficient.

Rating:

5.0

4 star

Rating:

1.0

The lil girl in there was so rude. After I camed up there and put gas in the truck the white guy not Devin told me I was good to go after I asked the lil girl to come check the fuel she refuse but the white guy said I was good to go. The little girl take her way and swipe my card again the first transaction was for $$63 which I don't understand now she swipe it for $16. With out my permission.. I'm really trying to be respectful.

Rating:

1.0

Truck felt like it was falling apart

Rating:

4.0

Mirrors and glass were very dirty

Rating:

4.0

The truck i rented had an issue with the sun visor hanging loosely and was unusable, so I don't know if anything can be said for maintenance on the vehicles. Having said that it was cost effective enough, and the truck did the job. So it still fulfilled the required purpose. The individual at the frint counter was very polite and nice enough. I would say customer service wise it went very well. Overall I don't want to move again, but if I did I would think about U haul.

Rating:

4.0

Hard to get into due to road configuration

Rating:

4.0

Sometimes the line was very long with only one person answering the phone and helping people in line

Rating:

1.0

Returned my rental and 9:00 am and got charged for a extra day when it was returned on time, no manager on site 1 person there and they checked me in at 10:45 am which is a lie and ridiculous

Rating:

5.0

All good

Rating:

4.0

Great move hreat trucl size

Rating:

1.0

Need my refund of $29.95 I spoke with a female receptionist at the Southside and beach blvd location to advise her that the address where she intended to send a check with the refund was incorrect. She said she will call me later with updates but she never did. I spoke with her on Friday September 04

Rating:

4.0

No dolly or blankets available.

Rating:

5.0

Checkout lady and check in guy were very helpful and friendly.

Rating:

5.0

A+

Rating:

5.0

Quick and easy

Rating:

5.0

A very well organized storage area for trailers and vehicles. The employee that assisted in returning my trailer was very helpful and friendly.

Rating:

5.0

Everything was smooth and went according to plan. Truck was in great shape, clean and did the job!

Rating:

3.0

See my previous comment!

Rating:

3.0

I was told I would get a $29 credit if I returned the truck 1/4 full of gas. It was on empty when I took it. I did not get the credit!

Rating:

4.0

Truck was great. I do wish the cell phone jack worked.

Rating:

5.0

Customer service was excellent! Clean truck!

Rating:

5.0

Owner was very friendly and helpful!!

Rating:

5.0

The customer service I received at the Southside/Beach location was above exceptional. Every worker I encountered was courteous, chivalrous, and pleasant. They went out of their way to make my hectic day better. I will definitely recommend this location to anyone moving or in need of a truck.

Rating:

1.0

What’s the point of being promoted to rent equipment if it is first come first serve and it’s not reserved with your RESERVATION. Also Cedric the manager HUGE asshole would not come back or use uhaul after this.

Rating:

5.0

Very quick check in and van in excellent condition. Very helpful employees.

Rating:

5.0

The staff was very helpful and knowledgeable. I would recommend this branch to anyone.

Rating:

3.0

There was only one person working the counter. Fortunately for me, I was the only customer when I arrived, but there were several waiting and I belive at least one left because they were tired of waiting. No service with a smile here. People seem like they really dont care that much about customers. Otherwise, there would be more than one worker. I went in for a Van, but had to take a 10 ft truck. When I called they said they had vans, but when I got there, I was told they were all in the shop for maintenance and were being sold..

Rating:

2.0

Getting help is a real problem. A line out the door -- so forget timed appointments or 'pre-work' filling out forms beforehand -- you will be stuck in the inefficient and disinterested vortex of a 1-2 people trying to help 10 customers (most of whom show up without a plan). Plan on adding 30-45 minutes of unnecessary wait time to any visit...

Rating:

1.0

No one was in the building when I dropped the truck off. Left the key inside. This was Wednesday 8/12/2026 @ 1pm. At 5pm I received an email saying I didn't bring the truck back. I called, it said high call volume for an hour. I sent an email no response. There was no air conditioning in the truck, and it was kind of raggedly. I'm looking for a new moving company

Rating:

5.0

Very efficient personnel in my experience here in my rental needs.

Rating:

3.0

Service was good. Can improve disclosing extra charges for after hour service fee.

Rating:

4.0

Sales rep very professional truck, clean gas ready had no issues whatsoever