Customer Reviews for U-Haul at Southside & Beach Blvd

8,367 reviews

3129 Southside Blvd   Jacksonville, FL 32216
(@ Beach Blvd)

(904) 641-6900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 641-6900

3129 Southside Blvd
Jacksonville, FL 32216
(@ Beach Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck had various leaks in the roof. Had multiple items like boxes and furniture get wet and possibly damaged table. Location was fine to pickup from but the truck was not maintained for leaks. Upside, GM was very polite and helpful at this location. Quick in and out.

Matthew L. 
Rating:
4.0

I was charged for two days and the rental was for one and was returned within the one day limits. Need to get reimbursed. Thank you!

carlos O. 
Rating:
5.0

Keep up the Good Work!!!

ROCHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Humberto E. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Maydean D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Elisa D. 
Rating:
5.0

Easy in and out. Staff was helpful and friendly.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Juliann H. 
Rating:
1.0

Customer did not leave a comment.

Rupam S. 
Rating:
5.0

Customer Service sucks, got disconnected twice so I gave up and cancelled my online order and created a new online order. (I wanted to change the pick up location so I did it online.)

Tom M. 
Rating:
5.0

This location had no problems but I drove three hours and no AC from the Tallahassee float of location

Venita H. 
Rating:
5.0

Thank you. Every single time I have received service by U-haul Beach & Southside Blvds had been excellent.

Milton C. 
Rating:
5.0

Customer did not leave a comment.

micheal D. 
Rating:
5.0

The guy that checked me out, didn't catch his name, was awesome getting me setup and on the road. Explained everything clear and was to the point. Great location and if I rent again, I'm going there

James L. 
Rating:
1.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Bonnie P. 
Rating:
4.0

Customer did not leave a comment.

Danielle A. 
Rating:
1.0

I tried to get a receipt or proof of drop off but the employees wouldn't give it to me. I turned in the equipment 2 days early. I just got charged for a late fee because the employees only just now decided to put it into the system that it got returned. I had to be on hold for 2 hours (each time I would get someone and then they would hang up on me and I would have to start over). Finally was able to get the charge removed, as apparently, the location changed yet again of where I was supposed to take it. This was truly a frustrating experience. I don't expect to use uhaul again seeing how the employees and corporate treat its customers.

Luke B. 
Rating:
3.0

The online/self rental equipment was a total disaster and didn't work; I finally had no choice but to go inside, and there was only one person working and a terrible line. By the time they got to me (around 20 minutes after my reservation time) there were 6 people in line behind me. More staff would not go amiss.

JENNIFER E. 
Rating:
5.0

I did not get the young man's name that checked me in-and-out it was the same gentleman he is absolutely incredible with a great personality very quick at doing his job and informative

kenneth M. 
Rating:
5.0

Meets your moving needs and the agents are friendly. Quick check in and check out. Big garage with lot of vehicles to rent.

Rahul M. 
Rating:
2.0

The representative did not explain the return process in full. That cost us additional monies! We are truly dissatisfied!

Meschac M. 
Rating:
5.0

Excellent service!

darlene W. 
Rating:
5.0

Customer service was good... but the trailer had an expired tag.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Lucious A. 
Rating:
3.0

The equipment i reserved was NOT AVAILABLE. I was told i could drive to another location, but they could not find a location with the trailer i reserved, so i had to take a much smaller trailer, but still paid the normal price.

Craig G. 
Rating:
1.0

Customer did not leave a comment.

Derrell M. 
Rating:
3.0

Difficult to get too, not much help when we arrive at location.

Theodore T. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Duwayne K. 
Rating:
4.0

Equipment is not in great shape. Smelled like it was burning oil and trying to overheat. Transmission would lurch when changing to 2nd gear both speeding up and slowing down. Notified rental office of these issues.

William C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
2.0

The staff at UHAUL Southside was disorganized and unwelcoming. The customer parking was nonexistent. It was difficult to discern who was staff and who were other customers since the staff wasn't wearing uniforms or name tags.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Latoyia C. 
Rating:
5.0

Customer did not leave a comment.

Igor G. 
Rating:
2.0

Enforce dress standards. Improve customer parking. Customers shouldn't need to park in the street, 100's of feet away from the off.

Janine S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

I don't like that you guys are trying to charge me $75 for gas when I picked it up it was half full and that's where I filled gas back to…I didn't receive it on full why should I be responsible for filling your truck up

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Jhems J. 
Rating:
3.0

Customer did not leave a comment.

NORMA G. 
Rating:
4.0

This comment is not about either pick up or drop off location. It is about the equipment and the response to correct the issue. A tire started falling apart on the trailer at express way speeds on I-95. The wait time for road side service was excessive, and the service man had the wrong tire size when he arrived. I am completely unsatisfied with this trailer rental experience. Please call me for more details. 904-382-5861

Orlando V. 
Rating:
5.0

Super fast and friendly drop off! They offered me a place to sit while I waited for my ride and made the process simple and fast! Great young crew!

Jessica Y. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
1.0

I reserved a 15' UHaul weeks in advance. Two days before I picked it up, I received a call and was told I'd have to pick up the truck at Victoria Motors. I drove to Victoria's and sat outside for 45 minutes, trying to reach someone at Victoria's and at corporate. No answer. They were closed! I called the Southside Blvd UHaul and they said someone had just dropped off a 15' truck. So I drove there to get the truck. Then she tried to charge me $40 more than my reservation said it would cost. I had to fight to get the original price. Horrible service. I'm very disappointed with UHaul.

Michelle V. 
Rating:
4.0

Customer did not leave a comment.

Katrina S. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Have enough parking space,to return trucks after hours

Silvia O. 
Rating:
5.0

Good customer service

Divyang P. 
Rating:
5.0

Customer did not leave a comment.

Paolo C. 
Rating:
4.0

It took a few minutes to find a representative when I got there. She did not do a walk through with me or tell me to, but I only did after I received a text. Parking is a little awkward.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

Anwar M. 
Rating:
3.0

Reserved 24 moving blankets six weeks in advance and they were unavailable on the date of pick up.

JOHN S. 
Rating:
5.0

The lot personnel was absolutely fantastic very courteous very professional

AB H. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Customer did not leave a comment.

Clayton R. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

ELSIE L. 
Rating:
5.0

Patient, fast, in and out. Good Customer Service!

ELISIO B. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
4.0

Via online, I indicated the rental need of an appliance dolly. When I arrived to pick up the truck and associated equipment i was told an appliance was not available. Since i was moving appliances up a flight of stairs, the need was indeed genuine, If when renting the equipment via online, there should be a way of informing the customer that said equipment is not available. The truck was in good order. I gave it an above average score since i was in and out in good order.

Daniel L. 
Rating:
5.0

Always add notes to computer when Customers order Dollys. It's very hard to move heavy dressers and boxes upstairs without them.

selena G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Staff rude and indifferent. Manager yelled at me for parking “in the wrong” place. There were no signs clearly stating that fact. Someone in management needs to talk to the staff about demonstrating common courtesy due to all customers.

William H. 
Rating:
4.0

The truck was busted, tire was about to burst. Truck was pulling to right whole time. I feared for my life in the rain. I had to stop moving things and return.

FRANCINE S. 
Rating:
1.0

The puerto rican woman manager called my pickup person a cracker and got into a heated argument acting like lowlife screaming at my friend for mistakenly stopping the car in the wrong place.Zero customer service and scummy personnel at this uhaul location.

Kerri L. 
Rating:
4.0

It rained heavily during our travel. When we arrived to our destination, the contents of our RV/trailer we're wet.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Morgan V. 
Rating:
5.0

Customer did not leave a comment.

Astrid V. 
Rating:
1.0

Discovered that a tire on the trailor was flat, the morning after picking up the trailor at 7 pm the night before, and loading it. Added air to that tire and got on the road. Drove for about 5 hrs and blew the same tire on the trailer on the way to a job in North Carolina. Was stuck on the side of a 2 lane highway for 3 hrs with my 2 children and wife waiting on a replacement tire. Manager of store called after a request for compensation was put in. She was unapologetic and rude. Offered no compensation, instead told me that I shouldn't of taken the trailor to NC, after I had been approved rental extension by customer service. The conversation ended in her hanging up on me.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
2.0

The location never called to confirm the reservation as promised. I called the day before our reservation and was put on hold for 10 minutes, hung up, called again, put on hold for 20 minutes, hung up, called again and was automatically transferred to a call center because they didn't answer. The call center sent the location a message to call me, which they didn't. I called again right be they closed and they confirmed the reservation. Then when we showed up at our reservation time for mobile pick up, the truck was blocked in, so we had to go inside. Once we accessed the truck, we notices the dolly we paid to rent wasn't inside. We asked the staff and they said they didn't have one. So then we wasted time calling around to find a dolly to rent after the reservation had been confirmed and we were already charged to rent their dolly. If we hadn't noticed, this charge would've stayed on and we would've been without a dolly.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Excellent customer service. They go above and beyond to help. Best place to go!

Charlotte N. 
Rating:
5.0

Nellie is most friendly and efficient !!! Victor

victor D. 
Rating:
5.0

I had an excellent experience with renting the trailer. The personnel were very friendly, knowledgeable and professional. they were also very fast. Thank you

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Shain S. 
Rating:
5.0

Customer did not leave a comment.

Tanya H. 
Rating:
4.0

My pick up location was changed but I ended up going to another location because there was an issue with a tire. Then I had to get a bigger truck because they didn't have the size truck I wanted. So because of the larger truck, it cost us much more for gas. Then I was charged for gas at the return because they can't read the gages. Not happy with U Haul !!!!

Tracy L. 
Rating:
5.0

The location was easy to find and close by the people are efficient

jeanette P. 
Rating:
5.0

Customer did not leave a comment.

Kingston S. 
Rating:
3.0

Customer did not leave a comment.

LLOYD G. 
Rating:
5.0

Customer did not leave a comment.

Eiress R. 
Rating:
5.0

Thank you to the employee at the desk who went above and beyond to help us get our truck timely for our move!

Summer R. 
Rating:
5.0

Customer service was on point. Will use again in the future as needed. I highly recommend. God Bless

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Personnel were exceptional.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Very easy return

Jim P. 
Rating:
3.0

Customer did not leave a comment.

Darian D. 
Rating:
4.0

Nothing

robert J. 
Rating:
5.0

Again the Best

Gloria B. 
Rating:
4.0

I received great service and customer service

shari B. 
Rating:
5.0

The general manager was so friendly. The only thing I'm confused about is why I was charged another $58 when I returned the vehicle???

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

BERNARD T. 
No reviews have been submitted for this location.

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