Customer Reviews for U-Haul at Tully Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Tully Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

William B.
Rating:

I’ve always had a great experience at all U-Haul locations, but the one on Tully and Senter is the best of the bunch. From a customer with over 50 years of satisfied experiences with U-Haul

Armando D.
Rating:

Customer did not leave a comment.

Quan L.
Rating:

Customer did not leave a comment.

James G.
Rating:

Great COVID awareness.

Cynthia B.
Rating:

Customer service was poor. Very bad. Cashier was playing a video game. Did not listen to my request and did not really care really. It’s a self serve attitude. Take your paper, keys...”here you go bye Safe trip” ????

Joanna M.
Rating:

Customer did not leave a comment.

Juanita C.
Rating:

Great customer service. Nice staff. Definitely would rent from this location again.

Scott S.
Rating:

Very prompt service even in pandemic times.

Carol F.
Rating:

Customer did not leave a comment.

Frank T.
Rating:

No I want to thank u for reporting it stolen and me having to go to jail my daughter almost went to CPS. Thank you kindly. I spoke to one of your representatives an let them no that I was going to keep it a little while longer. U will be hearing from my lawyer do to wrongfully detained an all the emotional distress my daughter will go through do to your guys lies about it being stolen. See you soon

Vicente G.
Rating:

Customer did not leave a comment.

Mark C.
Rating:

Customer did not leave a comment.

Victoria D.
Rating:

Customer did not leave a comment.

Edwin P.
Rating:

Customer did not leave a comment.

Tan N.
Rating:

Customer did not leave a comment.

Salvador C.
Rating:

Customer did not leave a comment.

Anaveronica M.
Rating:

Customer did not leave a comment.

Dean A.
Rating:

Your online registration did not work You need more employees Pedro was busy and tried to help everyone

HAU N.
Rating:

Customer did not leave a comment.

John H.
Rating:

I drove the truck 24 miles. UHaul has billed me for 75 miles. There is no way I drove 75 miles. I calculated the miles before I rented to assure the distance and cost of the rental. I calculated the miles once again when I was told I owed for 51 extra miles and it was still 24. UHaul is trying to triple bill me and that is not right and I will not let it happen.

Louis B.
Rating:

Atlas van lines just up the street from our location to rent a truck can just walk down the street get a truck and go thanks uhaul great manager on site never had a problem with him thanks uhaul atlas van lines Carrollton TX

jonh D.
Rating:

Customer did not leave a comment.

Jie Q.
Rating:

Customer did not leave a comment.

Rebecca W.
Rating:

Customer did not leave a comment.

Fidel R.
Rating:

keep renter information so that next time I rent I don't need to fill out all the forms again. just let me review last form and update if needed. I am responsible for damage either way.

Aaron N.
Rating:

I tried to use the after hours drop online process, but the website wouldn't let me do it because I wasn't physically standing in their lot when I tried to do it (I had already dropped the truck off and left). I was then charged the $20, ridiculous.

riggins R.
Rating:

Customer did not leave a comment.

Justine H.
Rating:

Drop off was super simple - staff was friendly. Keep it up!

Hanssel D.
Rating:

Great place.

Josefina G.
Rating:

Customer did not leave a comment.

Kim L.
Rating:

the customer service was so rude when i try to return my truck earlier the afternoon. She told me to get out it close time while i was in line before your time close.

Kimberly H.
Rating:

Customer did not leave a comment.

LaTonya B.
Rating:

Make your employees friendlier. Our reservation was for 7am. We arrived at 6:53 to find one of your employees standing outside. As she saw us walking up she immediately locked the door and started tending to vehicles on the lot. We weren't trying to enter. We were simply standing there and she didn't acknowledge us with a good morning we will be open shortly. Nothing. It felt rude. I did an online reservation and opted to check myself in. However I was having issues with the app. Your other employee told me to step to the side and figure it out. By the time I did your site crashed and he was stuck with a very long customer issue. I didn't get my truck until close to 8am. Had he assisted me I probably could have been on my way sooner

Belinda M.
Rating:

Nothing the staff was awesome and helped me to a T Thank your staff for the wonderful experience I had this weekend.

Rodolfo S.
Rating:

Transaction was smooth fromm beginning to the time I returned, very organized location.

Quan L.
Rating:

Customer did not leave a comment.

ALBERT N.
Rating:

Customer did not leave a comment.

KIN C.
Rating:

Customer did not leave a comment.

Jennifer U.
Rating:

Horrible experience. There was one guy working we had to walk all over the building to find him. He was txting and laughing the whole time at the front desk. He did not inspect the vehicle or give any help or direction he just pointed to a random truck and said go ahead and take that one then walked back inside. Took me 20 mins to figure everything out I will never use this location again

Marcellinus I.
Rating:

Got a good service especially the lady that attended to us was very kind and helpful. I appreciate her service a lot. Thanks

John H.
Rating:

Very efficient operation, no hassles. Would have preferred an earlier start on Sundays,maybe at 8:00 instead of 9:00. Nevertheless, I was very satisfied with the service

Ana D.
Rating:

The employees were Awesome very helpful and caring about my needs!! I will definitely rent again from there.

Kurt D.
Rating:

Friendly and efficient staff.

John P.
Rating:

Not a thing. The online account and reservation system is excellent.

David L.
Rating:

Customer did not leave a comment.

Joaquin R.
Rating:

Customer did not leave a comment.

Willie E.
Rating:

more customer service reps

Patricia H.
Rating:

Customer did not leave a comment.

George R.
Rating:

Customer did not leave a comment.

Jose A.
Rating:

Customer did not leave a comment.

Paul T.
Rating:

Thank you for excellent service!!

Tam T.
Rating:

Customer did not leave a comment.

Marcus M.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Consider Having a Mileage Allowance on the Van Rental(s). For Example, 25 miles are free. If a customer goes over 25, then charge $1.00 for the 26th mile, etc.

Fabian R.
Rating:

The truck was very old, needed a tune up.

Richard R.
Rating:

Customer did not leave a comment.

Jonathan S.
Rating:

Customer did not leave a comment.

Paul C.
Rating:

Friendly service representatives - very busy always, yet they go about their business efficiently and effectively.

Darryl M.
Rating:

Happier employees

Lorance G.
Rating:

Customer did not leave a comment.

Denise S.
Rating:

Customer did not leave a comment.

Anthony D.
Rating:

Customer did not leave a comment.

Gabriel A.
Rating:

Excellent customer service, always

Yi Chung C.
Rating:

Customer did not leave a comment.

Gregory J.
Rating:

Customer did not leave a comment.

Althea W.
Rating:

The gentleman that helped me was very nice and pleasant to work with. He had a long line and gave each person personable attention and was patient with everyone. I am disabled and he was very accommodating and insightful. He deserves to have support, although, he was quite proficient working alone.

John W.
Rating:

Customer did not leave a comment.

Benhur A.
Rating:

Customer did not leave a comment.

Jesus P.
Rating:

There was only one rep at the store when I got there. It took an hour before I left. I was the second of three customers. Also, Penske Truck Rentals has lower mileage rates.

David C.
Rating:

Quick check in and checkout, friendly staff . Will rent here again

Seema M.
Rating:

Great service and easy to use!

Louis B.
Rating:

Great location Berry atlas van lines Dallas texas

Susan M.
Rating:

For the people at U-Haul at Tully Rd, 2395 Senter Rd San Jose: You were all wonderful, FAST, thorough, explained everything I needed to know. Bless you for all your help. Everything went like clockwork. AND I needed that very much for my circumstances.

Lourdes N.
Rating:

I did not like the service because I didn't have a good result on what I needed.

Cheryl A.
Rating:

Good job

Ana A.
Rating:

Customer service not is good bud it’s ok the rest

Kurt H.
Rating:

Customer did not leave a comment.

Dida C.
Rating:

Customer did not leave a comment.

Jasmine M.
Rating:

Customer did not leave a comment.

Jonas C.
Rating:

Customer did not leave a comment.

Scott H.
Rating:

Customer did not leave a comment.

Ramon M.
Rating:

Sergio provides exemplary customer service and made sure we were well taken care of. He made the process simple and easy and made our move less stressful.

Rose A.
Rating:

Customer did not leave a comment.

Cheryl S.
Rating:

Excellent customer service by the representative there. Thank you!

Sokha P.
Rating:

Customer did not leave a comment.

Luis V.
Rating:

Customer did not leave a comment.

Ricc D.
Rating:

Customer did not leave a comment.

Rodrigo M.
Rating:

Customer did not leave a comment.

Yolanda R.
Rating:

Nothing, everyone was wonderful. Thank you so much.

THIEN D NGUYEN N.
Rating:

The price still high compare with another service

Sumanjit K.
Rating:

100%

Shahnam S.
Rating:

Customer did not leave a comment.

FRED M.
Rating:

Customer did not leave a comment.

Christian V.
Rating:

The lady was so speedy & courteous in her service.

Fernando R.
Rating:

Staff was friendly and helpful. Process was smooth and stress free. Would definitely recommend this location to family members and friends.

Sakib B.
Rating:

Customer did not leave a comment.

Fidel R.
Rating:

once i complete the pre rental agreement dont have me do it again when picking up equipment.

Dawit W.
Rating:

Customer did not leave a comment.

Manuel L.
Rating:

There are 2 asian girls that work there. The younger, smaller girl is very nice and polite. There is an older asian woman, possible 25-28 who seems to be the lead or person in charge. The first time picking up the truck she made no attempt to let me know that I was close to being helped, walk past me multiple times, and made no attempt to help me. The you get asian girl got me all checked out and she was nice. The lead/manger was rude, indirectly told me to move my car to another location on the lot. Technically I didn’t have to, it didn’t obstruct anything, but I did so to be polite. I came back today and as I was getting checked in a Hispanic guy with a scruffy beard was checking me in. He was very polite. The same older asian girl interrupted my process of being checked in to as the Hispanic guy what he wanted from McDonalds right across the street. He declined any food and she kept insisting and double checking “are you sure? No ice cream?” Etc. This was right in the middle of being checked in. I suggest sending a secret shopper or someone from corporate she is very rude and I am considering never going back to this location. Keep in mind this location is special to me because I joined the navy and got my first uhaul truck here and took it to South Carolina. I went out of my way to go to this location out of sentimentality. Anyways, I apologize for not being able to name names and could only refer to people from their genders and ethnicity, I didn’t expect to get a survey and normally not a complainer. Feel free to call me too btw for further information if you’d like!

Blue A.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top