Customer Reviews for U-Haul at Tully Rd

5247 reviews

2395 Senter Rd   San Jose, CA 95112
(@ Tully)

(408) 295-9234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 295-9234

2395 Senter Rd
San Jose, CA 95112
(@ Tully)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

OLOV K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

Shorten the wait on the phone for talking to the U-Haul clerk !

CHI P. 
Rating:
5.0

Customer did not leave a comment.

JIMI K. 
Rating:
1.0

Don't allow this place to rent out uhual. It makes uhual look bad.

Nevada M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

too long of a wait. add more people. the self check out option took 1 hour for an agent to verify and release a truck. eventually had to go inside an see someone to get the key anyways.. so total waste of time. will get a truck from Lowes or Home depot next time

Tajinder M. 
Rating:
5.0

Very smooth process and helpful staff.

DORETTA B. 
Rating:
5.0

Good customer service

REMELITO M. 
Rating:
3.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

HERMES R. 
Rating:
4.0

Customer did not leave a comment.

LEONARD A. 
Rating:
5.0

Customer service was great. Courteous staff.

JESUS S. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

The Truck Share 24/7 is a very straightforward and convenient way to rent a vehicle. The cargo van I rented had a surprising amount of safety features, was easy to drive, and made moving a 218 lb hospital bed 126 miles away a breeze. I loved that I was able to return the vehicle after hours, as well.

Adrienne R. 
Rating:
1.0

This review is for the original location on 412 e empire st. Terrible location and did not have the vehicle I reserved 3 days prior. They couldn't help me get a new vehicle and when I called customer support they left me on hold for over 30 mins. And the location on Tully gave us a filthy truck. Dirt everywhere and destroyed.

DELINA G. 
Rating:
5.0

Great & helpful employees. Made my renting experience very smooth and fast

Jason E. 
Rating:
4.0

UHaul has their process of providing rentals down to an art. A customer's need request is executed expeditiously and smooth. Returns are set up for customers convenience and simple. My family and friends all use and love Uhaul's' service and equipment condition at all times. Their staff are happy and share their gratitude to Uhaul constantly.

ANDRES L. 
Rating:
5.0

Good customers service we where able to get our car dyno and back home safely thanks again uhaul 🤟

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

Customer did not leave a comment.

TONY T. 
Rating:
1.0

This is a review for the COMPANY not just this location - I would not recommend this COMPANY to anyone. At all. If I could give it 0 stars I would. First of all - my reservation, that was made in may for a trip in July, was moved from the location I initially chose to a location that's more than 30 minutes away about a week before the trip. Then Two days before trip I was contacted by the company and unfortunately I was working and unable to answer. And in the middle of all that they transferred my trailer rental to a different location without even notifying me. They sent me two additional confirmation texts with the wrong reservation days. So I went ahead and contacted the company to see what that was about. So apparently when you call a uhaul location if they do not answer in a timely manner your call seems to be transferred to a corporate switchboard. So the woman who I was initially connected with was actually unable to help me. She attempted to transfer me to scheduling at the location of my rental and I was subsequently transferred approximately 10-15 times. From Orange County to Fresno when I was renting a trailer in LOS ANGELES. I gave up on the transfer chain, hung up and attempted to call the location directly again, a man answered and because I had my phone muted for a moment I was hung up on after 5 seconds. I called back & finally made it to the line at the location I would be picking my rental up from and the gentleman who answered (same one that hung up on me) was quite rude & tried to transfer me AGAIN so I requested a supervisor. And someone in the background audibly laughed at my request and I was transferred anyway to the first woman I spoke with. I explained to her this entire thing and she apologized and did what she could to help me. She was able to confirm my reservation days and locations. I realized during packing that 26ft was going to be to large so I asked if there was a way to downsize my rental to 20ft. She went ahead and found a 20ft truck for me and confirmed that rental. So fast forward to moving day. My spouse and I go at 12 to pick up the truck, when we arrived at the pick up location (the 3rd location my rental has been moved to at this point!) and THEY DONT EVEN HAVE THAT SIZE TRUCK IN THEIR INVENTORY. I will say that this woman was especially helpful. She agreed to wave any cancellation fees and re-reserved a 26ft truck because at that point there were no 20ft trucks anywhere. So we were off to the fourth rental location. As we were going I spotted a true uhaul location (because some are “authorized dealers & others are corporate owned locations) and I figured since they're connected better maybe they could help me out also as we were driving by I saw a 20ft truck and figured I'd ask. After I told him my story the man at the counter (had manager vibes but idk) basically told me that reservations aren't guaranteed and there was nothing he could do. So at this point I got stuck paying $200 more than I actually needed too. Granted it's partially my fault I should've chosen a smaller truck but you live and you learn. So we moved on to the last location. The man was like “oh you're taking that one? Great I just got it back like 30 minutes ago”. And then when I requested the 24 moving blankets that I ordered he only had 18 and was like it's okay they don't care about the blankets. When dropping the truck back off the attendant who inspected was like hey you're missing moving blankets so it'll be a fee. We told him what the renting attendant said and he backed off about it. So overall this was an awful experience. I will never ever in a million years recommend or use this company for anything. My move was pushed back an entire day because of the run around I was put through . TL;dr - Uhual transferred my rental farther away than was ideal, transferred me around CA for an hour and a half because no one could answer a phone or figure out how to help me. Provided some of the worst customer service I have ever experienced. And then rented me a truck that didn't exist. Failed to completely fulfill my reservation and then attempted to charge me for it when I returned the truck. 10/10 DONT RECOMMEND.

Janpaul A. 
Rating:
1.0

This is a review for the COMPANY not just this location - I would not recommend this COMPANY to anyone. At all. If I could give it 0 stars I would. First of all - my reservation, that was made in may for a trip in July, was moved from the location I initially chose to a location that's more than 30 minutes away about a week before the trip. Then Two days before trip I was contacted by the company and unfortunately I was working and unable to answer. They sent me two additional confirmation texts with the wrong reservation days. So I went ahead and contacted the company to see what that was about. So apparently when you call a uhaul location if they do not answer in a timely manner your call seems to be transferred to a corporate switchboard. So the woman who I was initially connected with was actually unable to help me. She attempted to transfer me to scheduling at the location of my rental and I was subsequently transferred approximately 10-15 times. From Orange County to Fresno when I was renting a trailer in LOS ANGELES. I gave up on the transfer chain, hung up and attempted to call the location directly again, a man answered and because I had my phone muted for a moment I was hung up on after 5 seconds. I called back & finally made it to the line at the location I would be picking my rental up from and the gentleman who answered (same one that hung up on me) was quite rude & tried to transfer me AGAIN so I requested a supervisor. And someone in the background audibly laughed at my request and I was transferred anyway to the first woman I spoke with. I explained to her this entire thing and she apologized and did what she could to help me. She was able to confirm my reservation days and locations. I realized during packing that 26ft was going to be to large so I asked if there was a way to downsize my rental to 20ft. She went ahead and found a 20ft truck for me and confirmed that rental. So fast forward to moving day. My spouse and I go at 12 to pick up the truck, when we arrived at the pick up location (the 3rd location my rental has been moved to at this point!) and THEY DONT EVEN HAVE THAT SIZE TRUCK IN THEIR INVENTORY. I will say that this woman was especially helpful. She agreed to wave any cancellation fees and re-reserved a 26ft truck because at that point there were no 20ft trucks anywhere. So we were off to the fourth rental location. As we were going I spotted a true uhaul location (because some are “authorized dealers & others are corporate owned locations) and I figured since they're connected better maybe they could help me out also as we were driving by I saw a 20ft truck and figured I'd ask. After I told him my story the man at the counter (had manager vibes but idk) basically told me that reservations aren't guaranteed and there was nothing he could do. So at this point I got stuck paying $200 more than I actually needed too. Granted it's partially my fault I should've chosen a smaller truck but you live and you learn. So we moved on to the last location. The man was like “oh you're taking that one? Great I just got it back like 30 minutes ago”. And then when I requested the 24 moving blankets that I ordered he only had 18 and was like it's okay they don't care about the blankets. When dropping the truck back off the attendant who inspected was like hey you're missing moving blankets so it'll be a fee. We told him what the renting attendant said and he backed off about it. So overall this was an awful experience. I will never ever in a million years recommend or use this company for anything. My move was pushed back an entire day because of the run around I was put through . TL;dr - Uhual transferred my rental farther away than was ideal, transferred me around CA for an hour and a half because no one could answer a phone or figure out how to help me. Provided some of the worst customer service I have ever experienced. And then rented me a truck that didn't exist. Failed to completely fulfill my reservation and then attempted to charge me for it when I returned the truck. 10/10 DONT RECOMMEND.

JANPAUL A. 
Rating:
5.0

There was only 1 truck on the lot when I arrive for pick up and it was being prepared for me. The staff was busy cleaning the truck. Very good service at this location. Would recommend.

CHRIS T. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Service is great there plenty of U-Haul workers plenty of moving supplies to fit any moving needs this store is impressive and orderly . I never seen a U-Haul so we'll stocked . I have to say if I need any hauling to be done it task that need a bigger truck I making this location my choice if places . I recommend this location on Tully Rd in San Jose CA

Judith W. 
Rating:
4.0

Small lot. I could not send my photos and comments of trailer condition using link. Error said “use proper photos” after I did as instructed.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Mireya A. 
Rating:
5.0

The employee who help me such a nice n kind person

TOANH D. 
Rating:
4.0

Easy and quick hook up. Easy return too.

Abigail H. 
Rating:
5.0

Customer did not leave a comment.

Vinh H. 
Rating:
2.0

The tank was only a quarter full. I returned it with half full (50 dollars worth). The attendant wouldn't credit me for the extra gas.

ISSA D. 
Rating:
5.0

Good and easy experience. Reasonable priced

NELSON R. 
Rating:
5.0

I pick up this truck and front passenger tire was almost flat , I was missed check out the tire before I took control it , it is bad

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

LaKeisha B. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
2.0

I reserved a pickup truck on line. I wanted to change start time but could not on website, so called in. On hold for 15 miutes! When I picked up the truck, it was filthy outside , with mud covering the body and windshield. I had to wash the windshield before leaving the site. When I came back to turn in the key, I waited behind someone trying to decide to rent something for 10 minutes. I finally interrupted , askin how I turn in the truck, key. That is when another clerk who was not visible because of product displays , spoke up took my key and it was done. I little "customer centric" attitude would go a long way to have happier customers. Great price, value, bad customer relations.

CHARLES S. 
Rating:
3.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

all good. fast service.

LANGSTON R. 
Rating:
3.0

I was told by the 800 number guy that I could borrow a ball and receiver that was not true. you charged me $25.00 to purchase one.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN F. 
Rating:
5.0

Stay open later

ANTONIO C. 
Rating:
2.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Akshaya M. 
Rating:
5.0

Customer did not leave a comment.

VU D. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
3.0

There was a clean, however, not sure if the cab was cleaned. I sprayed the cab out with lysol.

VICTORIA H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL R. 
Rating:
2.0

You need more employer because alway only one employe for ten custumer

JAIME Z. 
Rating:
5.0

Fast and friendly

OFELIA S. 
Rating:
3.0

The van that I rented smelled horribly. It smelled like gas during my entire trip.

LEONARDO G. 
Rating:
4.0

Customer did not leave a comment.

ANH C. 
Rating:
1.0

They keep charging my card, so far two transactions Equaling $300 when my paper said $72 holding to my card on file .

WHITNEY H. 
Rating:
5.0

Great service at this location from Amy, Minh, Trang, and Peter

KARICE G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

SAVELIO F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Liked the Chevy Cargo Van. U-Haul experience was fluid and met expectations. Equipment was in very good condition.

BARRY K. 
Rating:
5.0

Customer did not leave a comment.

AN T. 
Rating:
5.0

Less wait time

Michael B. 
Rating:
1.0

Tire had a nail prior to my use , back was filled with debris , horrible experience battery died as well , fuck this location

BRYAN P. 
Rating:
5.0

Great service every time. Good people. Thank you.

Sharif E. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
4.0

Customer did not leave a comment.

Casey S. 
Rating:
4.0

Customer did not leave a comment.

TUNG P. 
Rating:
1.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

The existing damage (small dents on each side) should be shown on pics before I see them. Dropping off was very fast and efficient, thank you.

Christopher W. 
Rating:
3.0

The radio did not work

Janelle S. 
Rating:
5.0

No issues..

LUCIANO Z. 
Rating:
5.0

Customer did not leave a comment.

ANDRES G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Khue N. 
Rating:
4.0

Customer did not leave a comment.

DESHAWN C. 
Rating:
4.0

Parking space is too small.

HAI N. 
Rating:
5.0

Great service! Fast and easy

LYNDON M. 
Rating:
3.0

The only thing I will said is that you guys need to have other places where to return the equipment ( van) in my case. I have to go back to San Jose from Madera

MIGUEL E. 
Rating:
5.0

The location on Senter Rd. where i rented from, the employee there was very nice and helpful.

RICKY W. 
Rating:
5.0

Everyone is nice and helpful.

Huy H. 
Rating:
1.0

I was charged extra for an after hours charge even though I returned the trailer one hour before closing

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

TUAN P. 
Rating:
3.0

Customer did not leave a comment.

Thien N. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

RUTH A. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

the rental was quick simple and easy

Baruch V. 
Rating:
5.0

Customer did not leave a comment.

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

yeerkenbieke Y. 
Rating:
4.0

Customer did not leave a comment.

EDWIN P. 
Rating:
5.0

Excellent service and return in the future

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Great customer service representatives.

Amar N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

I got charged an extra day even though I was there on time. I was waiting in line to check the truck in and their process took so long when helping the people ahead of me it became 15 minutes late for the check in.

JACQUELYN B. 
Rating:
4.0

The return process was EXTREMELY painful. I had issues getting the "share my location" feature to work. Highly recommend changing this process. Hopefully I completed my return correctly...

JAKUB J. 
Rating:
5.0

Customer did not leave a comment.

FELIPE B. 
Rating:
5.0

Customer did not leave a comment.

AKSHAYA M. 
Rating:
4.0

Location is tight, very busy intersection. But the relaxed and informative staff is worth the drive. We moved from San Jose to Los Banos, and the greatest tool was u-haul. Your staff made it easy and possible to make this move over the course of 3 days. Awesome don't change a thing

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
No reviews have been submitted for this location.

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