Customer Reviews for U-Haul at Tully Rd

5,347 reviews

2395 Senter Rd   San Jose, CA 95112
(@ Tully)

(408) 295-9234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(408) 295-9234

2395 Senter Rd
San Jose, CA 95112
(@ Tully)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

In the past, rental would cover 24 hours, and now I was told that I could only rent for 4 hours.

RAM K. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Keep up the great work/service ! Thanks to the team.

CHI P. 
Rating:
5.0

The person that took care of me was friendly and welcoming. She had my reservation ready and I was on the road in 15 minutes. I would highly recommend this UHaul location. Thank you.

ARTURO F. 
Rating:
5.0

Customer did not leave a comment.

GLORIA M. 
Rating:
4.0

Customer did not leave a comment.

VANNA T. 
Rating:
3.0

Truck was dirty on the outside

WILLIAM C. 
Rating:
5.0

Friendly and courteous staff, smooth quick check out and back in process. Very well run facility.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

ULADZISLAU B. 
Rating:
5.0

A working radio would be nice. No the radio was not the the missing part. That would be the antenna that was missing from the start.

JEFFREY L. 
Rating:
5.0

Friendly staff and clean trucks!:) 5 star!

Linda D. 
Rating:
4.0

It was a little tight getting the truck out but it's all good. Place is busy, but staff is great. I've rented from here several times and I always get great service.

LUANNIE M. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Quick, friendly service.

RONALD Z. 
Rating:
5.0

Great service, only one observation they need personal but they do the best they can. Thank you

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

MINJHING H. 
Rating:
2.0

Steering has a lot of play dangerous to drive the vehicle. Also when I made the reservation I paid $54 for the vehicle but big surprise I ended up paying $310 because ID the miles. This is hiding information from the costumer. Unfortunately for me I was not able to find another solution for the commitment I had. I'm going to find out if this is legal what you are doing. Believe me this is the last time I use U-Haul for the cheating service. It's not about the money but is about the honesty of the business. I prefer to work with the competition of you guys. On top of that you asking the costumer to verify the vehicle without notify the costumer the defects or scratches of the vehicle from previous costumer and I have to do the job for you guys that si BF. We are paying for your service not to be your employee. That si your job I found different issues on the paint and dents of the bumpers and your pictures showed as clean BF. Sorry no longer your costumer. I'll make sure more costumer knows about U-haul. Great idea but bad intentions for the costumers

LUIS F. 
Rating:
4.0

Staff was very friendly and helpful. I also appreciate that they kept my reservation even when I was late! This is my 3rd time renting from this location and they are always reliable.

LUANNIE M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
1.0

I walked out of the Uhaul office on Saturday and was supposed to be charged $90 dollars from the worker! They charged me $119. 2 Seperate charges! I just looked at my bank account today! This does not make any sense.

ISAAC L. 
Rating:
4.0

The staff were knowledgeable and helpful. They were also friendly and professional.

JAMES R. 
Rating:
5.0

Great people

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

Yaxaira M. 
Rating:
3.0

Customer did not leave a comment.

Viet N. 
Rating:
5.0

Customer did not leave a comment.

VINCE T. 
Rating:
5.0

The online reservations and truck return were great, saves a great deal of time.

ALFRED O. 
Rating:
5.0

Customer did not leave a comment.

Amardeep C. 
Rating:
5.0

Customer did not leave a comment.

Jobin J. 
Rating:
5.0

Process was easy

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Khanh D. 
Rating:
3.0

Lock boxes and app pickup suck. Staff are not helpful either.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Gary Z. 
Rating:
5.0

Customer did not leave a comment.

YAHYA R. 
Rating:
5.0

The staffs are super friendly and speedy on their service.

Agnes Y. 
Rating:
5.0

You have already done so for a lifetime 👍

ANDRES L. 
Rating:
3.0

Follow through on what you promise. I was told by a team member that if I returned my rental a day early that I would not be charged the full price of my reservation.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

EVANGELINA F. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
3.0

There was a used mask from the previous customers left in the center console.

ANA L. 
Rating:
2.0

Truck was so dirty, it was hard to see all the dents n acratches! I wasn't told that's the entire check was required before leaving the lot, so becuz I was distracted with having forgotten my blankets at home and the two guys I had hired with me, moving the truck out of its parking spot so I cud pull my car into that spot to park in a crowded lot after pulling the truck out to do a thorough check of the exterior damages, I didn't complete the review before I left the lot. There was no place to park long enough to do everything without blocking other vehicles! I was also told that my payment was for a 24 hour period but my text (which I didn't read til a bit later) said the truck was to be returned in 5 hours! OR pay a $20 CONVENIENCE FEE! Whose convenience? I was asked if I cud get the truck back in 6hours but I didn't realize what was going to be required (unscrew the pieces of the desk set) before I cud load the furniture! So the inconvenience was NOT appreciated! Also, the lack of a loading rack on the smaller (12') trucks is an obvious ploy to get extra income for the rental! The rack is a necessity regardless of the size! And NOT having racks for rent, REQUIRING getting the larger truck is NOT helpful for women! I will rent from Penske if I need a truck in the future!

EDITH F. 
Rating:
5.0

Customer did not leave a comment.

CHINE T. 
Rating:
5.0

Customer did not leave a comment.

KEITH N. 
Rating:
5.0

I like the friedly, very efficient, and professional staff. They have been always helpful and quick to solve problems or concerns. Recommend them all, from Pedro to Amber, to my friends. San Jose, September 2021.

CHI P. 
Rating:
5.0

Not a thing keep up the good job

CECIL G. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

VU T. 
Rating:
5.0

Everything was great it was just difficult to return the truck on the self return. Password took a long time to come to me. Made the process longer than it should have

LILIANA M. 
Rating:
5.0

Todo esta perfecto

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO R. 
Rating:
3.0

The only issue I had was when returning the truck, the return line was completely crowded and there was no room for the truck. I had to park it in the back of the store where it was not blocking anyone or anything. Also, a customer before me left their truck with trailer in the middle of the parking lot and blocked in my car and I couldn't get out. I had to maneuver my car inch by inch to safely get out without hitting the truck. Otherwise, rental was great and fit all the things I needed it to.

Zeke B. 
Rating:
3.0

Customer did not leave a comment.

NOE L. 
Rating:
5.0

Good and convenient

SILVIA G. 
Rating:
5.0

good service and frindely

CONEY V. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
5.0

Customer did not leave a comment.

RAFAELA V. 
Rating:
4.0

This is my first time using U Haul service, if your staff could spend a little time for first time user on car checkout and checkin flow, it will help a lot. Thanks.

FAN Y. 
Rating:
5.0

This place was amazing the guy I worked with was professional expedient helpful and informative. I will highly recommend!!!! Thank you so much George Purdy

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

FAUSTO F. 
Rating:
3.0

I literally had to wait there forever for returning the track. The browser did not let me snap a photo and the customer service line was awkward. Sometimes it was saying the waiting time was 92 minutes, and sometimes just 1 minute...? I had to dowload the app and still it did not let me sign in. I had to reset the password and tried again. Anyway, it was not customer friendly...

MESUNA H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST A. 
Rating:
5.0

It was dirty but only went 10 miles. Every one very helpful & nice

DEBBIE B. 
Rating:
5.0

Everything was fine, I'll be back Saturday to reserve a truck for Tuesday.

ROGER W. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Customer did not leave a comment.

JEANA E. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN A. 
Rating:
5.0

Great quality quick service

CARLOS S. 
Rating:
4.0

Customer did not leave a comment.

OGNIAN K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I was running a bit late on pick up and drop off time the guys working on 8/21 did an amazing job of updating my times since I called to let them know. I was also in and out quickly. They deserve a bonus.

Mary O. 
Rating:
5.0

The people helping me were all top notch. Excellent.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

Darling S. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JERARDO B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
2.0

None of the equipment I reserved was in the truck when I picked it up so I had to flag a worker and wait longer for my equipment to be put in the truck. Also the truck was missing a gas cap and they didn't have a replacement part, they said it was fine to drive it like that or they can give me another truck. I just left it like that because they had already cost me an hour from my pickup time for not having the truck properly ready. This was a mobile pickup and it was very annoying to deal with.

Nolberto V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
1.0

I returned the van at exactly 7 pm and was charged another day.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

gary Z. 
Rating:
1.0

Truck smelled like beer and felt like it had no shocks whatsoever. Couldn't assess damages because it was parked right next to other vehicles. Truck should have been more accessible, there was no place to park the vehicle on return.

Tony D. 
Rating:
5.0

Great cuatomer service as always

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Libliew L. 
Rating:
5.0

It was easy and very efficient.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

ERNEST G. 
Rating:
5.0

Car runs good

ANDY C. 
Rating:
1.0

Staff appropriately. I will NEVER use UHaul again after seeing what a single employee is expected to handle. Covid is not an excuse.

TYLER P. 
Rating:
5.0

Driver side door had to be slammed HARD to have it close all of the way. Plastic piece on the door would then fall off because the door had to be slammed so hard. My biggest complaint is with the scheduled pick up of my truck. I was supposed to pick it up in Soquel since that is the closest location that I could be guaranteed to get the size truck that was needed. I was contacted that I was to then pick up the truck in Salinas. This was after I had already arrived in Soquel. U-Haul should have had a driver take the truck to Soquel for me to pick up. U-Haul should have been proactive in getting the truck from Salinas to Soquel. This was unacceptable to think that I was going to have to drive another hour out of the way to pick up the truck. I learned that guaranteed reservation pick-up locations are not really guaranteed. Awful.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Lorena M. 
Rating:
4.0

NA

PAULA L. 
Rating:
5.0

Great Customer Service!

ISMAIL A. 
Rating:
5.0

Customer did not leave a comment.

CELESTE H. 
No reviews have been submitted for this location.

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