Customer Reviews for U-Haul at Tully Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Tully Rd

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SOCORRO S.
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Customer did not leave a comment.

TINH P.
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KATHERINE K.
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FERRO G.
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ABELARDO K.
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Good service.

ANTONIO G.
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ALEJANDRO G.
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BRETT D.
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Carlos A.
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MOHAMED K.
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Matthew S.
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The lady at the front desk handled my credit card back to me with two hands. For a second, I thought I was back in Taiwan. I love the extra effort!! Very cool

Ricardo A.
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I'm going to said everything wast great with the trailer I rent, but it will be more great if they have a dump trailer with more capacity of load.

NHI C.
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Customer did not leave a comment.

Vadan T.
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Initial Meter reading was wrongly put on file. As a result had to pay extra for 15 miles which I dint drive.

Steve G.
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Your Senter Rd location rocks, competent and friendly staff, good equipment availability, highly recommend. Pay those guys a bonus!

MATTHEW W.
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Good location and lots of room, but there was no lighting in the lot for returns after hours. Someone may have just forgotten to flip the switch.

NINH P.
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ALBERTO R.
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All good.

JORGE E.
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TRI V.
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Juan A.
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Werner K.
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The truck is advertised in huge letters with $19.95. At the end I had to pay for six hours some $150.-. The advertising is misleading.

Linda S.
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JAMES C.
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Andrew S.
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Lady was quick and nice.

Paula W.
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Excellent customer service Awesome crew

DANIEL L.
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The one person there was alone but she was doing an amazing job. She was back n forth helping one after another customer and not skipping a beat..

TASBIRUN U.
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Customer did not leave a comment.

WILLIAM N.
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Staff were fast, courteous, and efficient. Able to answer all my questions without hesitation.

Harnek S.
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Provide some Lower rate help/options during check in.

jorge E.
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Customer did not leave a comment.

LANK R.
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crowded parking lot and the computers went out

KHOA T.
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MIRIAM R.
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Michael B.
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ANIKA A.
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Help nonprofits with a discounted rate for serving the community.

TIMOTHY W.
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This place came to my rescue. We were set to have movers take our stuff from Hollister to Santa Rosa but they bailed literally last minute where it was really late to call anyone in my area for a rental truck. Tully Uhaul saved my ass and my families as they had a truck available. Thank you so much for being our 5 star service provider.

HIMANSU D.
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Long wait to check-in and get my vehicle. Only one person was servicing everyone and of course, everyone shows up in the morning. Was a bit stressed because I got my truck about 45 minutes after I expected and the movers were kept waiting and they were on the clock

Bruce H.
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excellent service I was in and out in under 10 minutes both on pick up and drop off

Mary jane A.
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Staff were prompt, professional and friendly. I had excellent customer service experience here.

ROBERTO G.
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Customer did not leave a comment.

MINH N.
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SAHABJEET L.
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Great customer service skills of the lady.

MATTHEW M.
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JOHN Y.
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Give the person behind the register a raise.

Steven L.
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JOHN C.
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the process was very simple and easy!! Check in was simple and return was fast in and out!!

Minwhan O.
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So much overpriced Price they shown: truck($19.95)+ insurance($14) The price I actually paid after 26miles driving: $84 Wth

Jesus Ernesto L.
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Rosa R.
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Steve G.
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ROB V.
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Tommy R.
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Great customer service

ALMA M.
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Thank you for everything, they had my truck so fast and clean

Daniel W.
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I like the Chevy van's more than the Fords. Very nice vehicle. There was a T shirt left in the back but it was hard to see since it was black. Other than that good to go. It'd be nice to have the key walked out to the vehicle for online check out because I would have like to avoid going inside...

Desiree R.
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JOYCE C.
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richard A.
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Trang chau, Is very friendly, professional, helpful and very knowledgeable. I'd definitely Patronize this business and refer friends and family to this u-haul location.

BRENDA S.
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Outside of pickup needed to be washed

JEFFERY W.
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Customer did not leave a comment.

ABDUL T.
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These are excellent they did great job

JORGE E.
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ROBERT M.
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MARK R.
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As always, I had a great experience. Staff and equipment get gold stars. One thing odd was the photo links on the damage verification had photos of a different trailer. The paint on the photos had a different image than the one I rented and the license plates did not match. It did not impact my very positive experience. Thank you.

SOVUTTA S.
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Customer did not leave a comment.

Charles C.
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Gary S.
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Very friendly, fast and efficient, especially if you use on-line reservation and check-in. I pulled right in, they checked me in and sent me on my way. Thank you!

HOA N.
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In my opinion there's nothing you can do to improve for the next customer experience because you have provided the most excellent service. Amy was very informative and helpful. She's a employee located on Senter road in San Jose. I would like to commend my customer loyalty due to her passion on meeting each customer needs without recognition or rewards. She's very genuine in every way.

ALFREDO S.
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LARRY T.
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BENITO T.
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Mmmmmm

Steve H.
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CHRISTOPHER E.
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Wayne B.
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I was in and out no prob...

JAIME S.
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John M.
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Great friendly service Equipment was easy to use and cost effective Love you Guys

Jason D.
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James G.
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DAT N.
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Great service

vanessa D.
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LILIA C.
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OSCAR R.
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OMAR M.
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Very nice service, call center helped me a lot!!! keep it doing.

WILLIAM S.
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Customer did not leave a comment.

NANCY G.
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WE made a reservation but when we got there we were told that there was no truck, and we were not the only one who had a reservation at the same time. The gentleman who was working with us had the worst communication I have ever heard or seen. Not only could I not understand him either could his co worker...what a horrific experience. Some management changes need to happen there to improve the communication and the business. We were the lucky one, a truck appeared for us but the other family was left out and had a moving crew back at home waiting for the truck. More training and customer focus is needed at this location.

Adriana B.
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Customer did not leave a comment.

Kristin K.
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ROBERTO F.
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Bernardino R.
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Friendly and attentive staff

Lillian J.
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DANIEL B L.
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Uhaul helped take a lot of stress out of this move! Excellent customer service! Excellent value!

ANNEMARIE K.
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toress G.
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Kudos👍👏👏👏

Bruce W.
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Janderson A.
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Kenneth S.
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ALI S.
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I rented a truck for a few hours and I know I left my Prada sunglasses in the cup holder, So I returned to the location like two hours after dropping off the truck and the lady at the desk walked me to the truck I rented and they were gone, whoever cleaned the truck had to had stolen them.

Lisa S.
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I can't remember the employees name that checked me in, but she was the best!

David G.
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Customer did not leave a comment.

Jonathan T.
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No reviews have been submitted for this location.

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