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HONG LCustomer Reviews for U-Haul at Tully Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was excellent but the truck smelled like vomit and were pretty dirty and grimy.
OSCAR MI will never use U-Haul again. The facility was nice. The truck was good. Service was bad. I went from San Jose to Manteca with the intent to bring back to San Jose but had an emergency and wanted to give the truck back. Because it was the wrong location I was charged double. I make very good money as a union carpenter it’s not about the money. It’s the lack of understanding and no compassion so never again for anything.
MANUEL DEvening drop off was easier. Less busy and still great service.
Linda HGreat experience, especially amid a complexity of the current economy. Keep it up as it is or even better.
JACQUELINE CThere was cockroaches in the truck unacceptable everywhere in the truck. They said that they were surprised to hear that it look like they tried to get rid of them but it was obvious.they they couldn’t.
JOHN BLocation is rough but not the employees fault. The employees are great
JEFF CInspite of busyness, please be professional all the time.
Jessie SQuick easy drop off. Worker was kind enough to offer to take care of the truck and park it for us.
Anthony NThe guy at the register should try to smile a little more. I mean good service but was like automated robot in his response… quick short smile is good for business
JOHN MN A
SHIRLEY KNothing
EDWARD MWhen I got there the young lady was nice, but once going to pick up the rental, they had to give me the one all the way in the back when there was about 10 in the front. On top of that, the u haul wasnt even filled with gas as marked on the paper. Made me waste more time having to go back and forth letting them know.
KEVIN CTruck had had someone living in it. Bumper was damaged to the extent that it was unusable at our destination.
BRIAN BProcess was easy to rent. Had the trailer I wanted
ALFREDO LThe staff was very friendly and helpful. Even though it was busy, they took the time to review everything and went out of their way to be nice. We paid the $7 for the trailer hookup service, and it's the best $7 I've spent in a long time. The staff member hooked everything up for us, made sure all lights, etc., were working, and explained how to unhook it when we were done. This was a last-minute trailer rental, and it's great that they could accommodate us, but it's the staff that really sets this location apart.
MARK MThat’s a good service and fast to pick up the moving truck
JOSE BNone
ALEJANDRO VThank you U haul. With the many problems to overcome, I would like to thank everyone for their understanding and help throughout this ordeal. Will always use U haul for all my needs in the future. Thx again, Dave R
DAVID RI had no issues at all. The pickup and drop off were great!
GARRICK Rthe employee went above and beyond to make things right. so fing awesome
LAM HEverything went well.
PAUL CExcellent service, no unresolved issues.
JOHNSON AWhy do I have to put my card information into the app and then still present the card at the store. Same applies to the paperwork. Duplication of effort is a waste of my time.
JOHN JU Haul is the best one and front desk staffs are customer friendly. Easy to manage and I will recommend to all my friends & relatives.
SRIKANTH STruck a little more cleaner but It did its job. It’s a moving truck, so can’t be expecting super clean.
JOSHUA MI liked this location, the staff is nice and friendly & the girl that is on Sundays is really nice and efficient,
CARMEN HHave 24hr open daily or weekend.
Thomas SSTAFF AMAZING & KNOWLEDGEABLE
RENE LThe Fuel meter warning sign is not correct to the real mileages. In front of middle seat there was a cover where cup holders are were loose, produced lot of heat from engine comes out.
VINCE HEverything was excellent
MUSA KKeep doing what you’re doing
TRANTRENT LN/A
MIGUEL PVery efficient
NICOLAAS JBeen doing business with this location for a year and it has been easy and smooth. In my case, my auto mechanic is nearby and if I need to leave my vehicle in the shop, it is easy and inexpensive to simply rent a van or a truck for a day or two -- since I do not generally need credit, I can use my debit card which allows me to pick up the rental and drive off -- thx!
KURT SA-Ok.
DOUGLAS RProfessional work.
FERNANDO SNothing
OLGA Rnothing
JOSE VVery nice experience renting from the Tully Location. Staff was kind, friendly, and knowledgable. Would come back. A++
Henry NNo stress in getting the truck. Everything worked out well. I am delighted with the courtesy and the professionalism of these folks. Jerome J. Lodge
JEROME LI have mentioned it above.
JOSEMANUEL MPicking up the trailer was a breeze. The manager helped me got me all set up. Sent me on my way. Upon return just as easy if not easier. Good job.
THOMAS ETell them the truth
JANAL Mhave more gas available in the truck
TOM SThe truck return via app was not easy I couldn’t even finish it nor pay my balance because it’s not a smooth process
BREANNA FGood service
Hong BHappy with the service fast znd easy.
VALERIE CI had a hard time picking up the van from the store. The office was empty and took a while to get someone to help me. Once I was being helped, it took another 30min to get the van. Once I got the van, the vans battery died on me once I got home. I was supposed to be somewhere by 8, but I had to wait for road side assistance because UHaul gave me a van with a dead battery. Really bad experience.
ABEBA A