Customer Reviews for U-Haul at Tully Rd

5171 reviews

2395 Senter Rd   San Jose, CA 95112
(@ Tully)

(408) 295-9234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 295-9234

2395 Senter Rd
San Jose, CA 95112
(@ Tully)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The only thing I will said is that you guys need to have other places where to return the equipment ( van) in my case. I have to go back to San Jose from Madera

MIGUEL E. 
Rating:
5.0

The location on Senter Rd. where i rented from, the employee there was very nice and helpful.

RICKY W. 
Rating:
5.0

Everyone is nice and helpful.

Huy H. 
Rating:
1.0

I was charged extra for an after hours charge even though I returned the trailer one hour before closing

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

TUAN P. 
Rating:
3.0

Customer did not leave a comment.

Thien N. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

RUTH A. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

the rental was quick simple and easy

Baruch V. 
Rating:
5.0

Customer did not leave a comment.

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

yeerkenbieke Y. 
Rating:
4.0

Customer did not leave a comment.

EDWIN P. 
Rating:
5.0

Excellent service and return in the future

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Great customer service representatives.

Amar N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

I got charged an extra day even though I was there on time. I was waiting in line to check the truck in and their process took so long when helping the people ahead of me it became 15 minutes late for the check in.

JACQUELYN B. 
Rating:
4.0

The return process was EXTREMELY painful. I had issues getting the "share my location" feature to work. Highly recommend changing this process. Hopefully I completed my return correctly...

JAKUB J. 
Rating:
5.0

Customer did not leave a comment.

FELIPE B. 
Rating:
5.0

Customer did not leave a comment.

AKSHAYA M. 
Rating:
4.0

Location is tight, very busy intersection. But the relaxed and informative staff is worth the drive. We moved from San Jose to Los Banos, and the greatest tool was u-haul. Your staff made it easy and possible to make this move over the course of 3 days. Awesome don't change a thing

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
3.0

Put people there that care truck was nasty dirty inside and out

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

LEONIDES G. 
Rating:
5.0

Customer did not leave a comment.

MAYRA M. 
Rating:
5.0

Customer did not leave a comment.

DEREK C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Great job

Linda C. 
Rating:
5.0

Customer did not leave a comment.

JIM O. 
Rating:
3.0

The truck I rented had a dirty exterior and did not match the pictures when I checked in. Unfortunately, I was not able to upload new pictures because the app/website was not allowing me to. The driver's side visor was also loose and wouldn't hold in place so every time I put it back up, it would come down as soon as the ride became bumpy. The visor hit me in the head a few times. Aside from those issues, overall it was an OK experience. I did like that there was an after hours drop off option.

JAYSON C. 
Rating:
5.0

Customer did not leave a comment.

QUAN N. 
Rating:
4.0

Customer did not leave a comment.

QUYNH P. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
5.0

Staff does great job putting up with shitty rude customers

Carl B. 
Rating:
4.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

Customer did not leave a comment.

EDMAR L. 
Rating:
5.0

The van smelled like the previous renter smoked a lot of Marijuana inside the van. Had to leave the windows down for one whole day to try and cope with the smell. The people inside the location were nice and always professional so nothing to say there.

Jaime G. 
Rating:
5.0

Best uhaul experience ever. Friendly staff. Clean cab definitely coming back and referring family

Isaias F. 
Rating:
5.0

Easy drop off. Had no contact with people, all through the phone. Nice not to have to wait in long line for in person. Just a nice feature, hope you guys keep it.

Frank G. 
Rating:
5.0

Great service

Byron W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

CUONG N. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Nothing everything is explained before you leave the office excellent service

JULIA C. 
Rating:
4.0

Everything was donep

DON V. 
Rating:
2.0

Long wait at counter. Appeared place was short staffed. Had the person at the counter help with transaction and also with trailer hook up. Therefore the wait time was long for customers!!

Jose S. 
Rating:
5.0

Staff was friendly, service was wonderful and the entire experience was quick.

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

DARLENE R. 
Rating:
4.0

Customer did not leave a comment.

ANITA F. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Always a friendly and helpful staff you have. I've already recommended, and pretty often, indeed, this east San Jose location to many of my friends and acquaintance. Thanks for all your effort, especially during these hard Covid times.

Chi P. 
Rating:
5.0

Very well managed facility with helpful employees.

YVONNE S. 
Rating:
5.0

Customer did not leave a comment.

THANH P. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
4.0

Pedro was really helpful and courteous

MUNIR J. 
Rating:
4.0

Follow self-checkin by uHaul app was confusing and did not work. Had to come in and checked in with counter person who suggested not to use apps check-in.

Brian T. 
Rating:
5.0

Everyone I dealt with was very friendly and helpful. Very quick checking in and out.

ALVEN A. 
Rating:
5.0

Customer did not leave a comment.

jeffrey N. 
Rating:
5.0

I'm very satisfied with the equipment and services.

JOHN T. 
Rating:
5.0

Staff was super friendly and informative of the the rental rules. Definitely coming back to this site next month when I move

ISAIAS F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Duc D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
4.0

Get newer equipment, the trailer i rentes didnt had the stand alone legg in the front, i had to keep trailer attached the whole time, while loading and unloading

Jesus H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
4.0

There was only one person at the counter while I was there so the line was extremely long. When I went out to get my truck. It was surrounded by other trucks and I had to go back in so they could move the trucks so I could get out. However the lady at the counter did a great job working under pressure, kept a positive attitude and overall did an amazing job!

ERIKA O. 
Rating:
5.0

Customer did not leave a comment.

Mohammed M. 
Rating:
5.0

Excellent customer service experience.

AARON S. 
Rating:
5.0

Great customer service! Easy process!

John Y. 
Rating:
5.0

Have dolly in truck before driving

LYDIA W. 
Rating:
1.0

Worst company ever

KRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
4.0

CUSTOMER SERVICE AGENT AND YARD PERSON WERE BUSY AND OUTSTANDING

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

Teddy S. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

sonia T. 
Rating:
5.0

Customer did not leave a comment.

Alvaro C. 
Rating:
5.0

Customer did not leave a comment.

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

NUH T. 
Rating:
5.0

You are the best already. I've been using Uhaul for more than 15 years.

YOUNG P. 
Rating:
5.0

Very friendly and helpful and a very quick in and out

Stephen F. 
Rating:
5.0

The lady was helping me was so nice and very helpful and she made everything so easy and fast.

LAURENTINO Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

TRUC P. 
Rating:
5.0

Excellent customer service

JERMAINE F. 
Rating:
3.0

Pedro your stuff member very rude . Keep in mind kindness is better!!

CARLOSANTONIO E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
4.0

Customer did not leave a comment.

Luzius H. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Play some good oldies or classical music when the customer is holding on the phone. ;=) The staff is knowledgeable and very friendly, helpful. Keep it up! San Jose, April 16, 2021, Covid year.

CHI P. 
Rating:
5.0

Owner was really nice at this location

LARRY J. 
Rating:
5.0

Great job thank you for your help

BILLY L. 
Rating:
5.0

Staff was friendly and very helpful. The vehicle was up to standard and well maintained.

LOUIE G. 
No reviews have been submitted for this location.

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