Customer Reviews for U-Haul at Van Buren

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Van Buren

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Max I. on

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Frederick P. on

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Yan M. on

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Fernando F. on

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Overall fair. Quick in and out. Freindly employees

Felipedejesus M. on

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Enrique V. on

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Whitley S. on

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Edward D. on

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Don K. on

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Great

Andrea L. on

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All was great.

Robert R. on

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JAMES P. on

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I had a reservation for an RO at the Corona, 6th street location. When I arrived, this trailer had a flat tire and there were no others available. I had to go completely out of my way to the Van Buren location. This was very inconvenient and I ask, What's the value of a reservation if there is no equipment available ????

Samie G. on

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Cherrilin M. on

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Awesome with a side of awesome sauce🤓

Frederick L. on

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Just keep up the good work guys.

Ana C. on

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Quick Easy Drop Off Instructions.

Travis T. on

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Christina L. on

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Barbara A. on

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Craig Y. on

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You could not do any better unless you did the move for me, everything was perfect

John M. on

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Everyone was very helpful

Tammy M. on

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I have used this location many times due to the great service

Jon D. on

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Check out was fast and check-in was even faster. Thank you!

Raymond M. on

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Front counter personnel are somewhat drab and unfriendly. Service speed was slow. Greetings would go a long way. Energetic service would go a long way.

Harold T. on

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Everything was all good! My feelings are extremely mixed, because one of your workers was the one that informed me of the death of Kobe Bryant, which happened that very same day. That was by no means a complaint, just information for you. I appreciated his honesty in informing me of that tragedy.

Frank M. on

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Keep doing what ur doing!

Hector N. on

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More staff on hand. Two people were not enough to handle the amount of people waiting for pick up rentals.

Mario M. on

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Kimberly S. on

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Its on a corner with a very small space & is very busy. I don't think there is too much that can be done except for having more workers to speed things along. It would be helpful to have more employees working. I did express check in & I still had to wait in a very long line.

Robert J. on

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Ruben O. on

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Allen K. on

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warren F. on

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emphasis on upsetting...adapters, etc...UNNECESSARY

Robert D. on

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Burnett J. on

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I was really impressed with the experience I had for this rental. I really was dreading the process of renting at Uhaul from my past experiences of long waits for pickup and drop off. In fact I first look for other options just so I could avoid going to Uhaul. Using the online reservation and checkin process was smooth and easy which also made the pickup so much faster. The text messages were a nice add for information as well. Finally the drop off was smooth and the attendant was friendly and responsive. Great experience! I will now look to Uhaul first next time.

Penny H. on

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Lisa D. on

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The shop guys were very helpful, we had put on a lock that got jammed and they helped us with bolt cutters to remove the jammed lock. Only took a couple of minutes and we were able to be on our way.

George K. on

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Christine G. on

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Nathan was awesome. Thank you

Jesus A. on

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Jim C. on

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Adriana C. on

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Efren R. on

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Helpful and courteous.

Kevin T. on

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Our company rent equipment there at least 3 to 4 times a month , I really enjoy renting from the Van Buren U-Haul , team VB get you in and out of there quickly with a smile on their face I’ve never had a bad experience .

Wannita K. on

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Temerel A. on

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Keep up the good work!??

Kevin H. on

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Have truck clean. I had to access my own phone to complete a damage check before leaving. The truck was very dirty and when I checked the box dispute vehicle clean it asked ME to submit a photo! Really ? Dumb process just wash your fleet.

Mark M. on

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Great service on both ends

Roberto V. on

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Sheneme M. on

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Daniel Y. on

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The location off of citurs st in eastvale was terrible. I reserved a 26 foot trailer 2 weeks before i was scheduled to pick it up. They did not have nor did they offer any alternative or any help. Very upset with them and U-haul in general.

Christine J. on

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Earl L. on

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Great service

Griselda A. on

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The employees working inside have poor customer service. One was on his phone and didn’t want to help a customer who drove in as he was sitting on the couch . The one assisting me just took me to the filthy truck and told me to check the mileage and for any issues and to mark them on my phone . As I was asking questions he seemed very bothered and annoyed and then decided to inside . I was having a hard time closing the door to the back while my child was in the truck. I even had to upload pics because there were damages to the truck that weren’t even marked. My experience was pretty bad. Today I dropped off my truck and once again poor customer service . Please train these guys or talk to them because I will never go in that store again and sadly I’ve already heard bad stories from other people experience.

Mulugeta B. on

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Maria G. on

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Norman T. on

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Laura L. on

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Justin F. on

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David A. on

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Donald D. on

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A larger location

Brook R. on

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Great customer service. The location is very busy but I got in and out very quickly. I was impressed with the speed of your employees. Pleasant experience.

Miguel A. on

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Cherrilin M. on

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Andrew B. on

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Trailer straps didn’t work.. I ask one of the workers to take a look at it and couldn’t fix it but charged me full price

Charles M. on

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Chaz P. on

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David H. on

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Rosa C. on

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A discount for your frequent customers- we rent from you monthly and sometime twice a month. and keep up your exceptional customer service ??

Semaj C. on

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Give erica a raise

Terry B. on

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Great

Carlos B. on

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Latanya M. on

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Martin S. on

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Have more staff had waited 25 minutes before I talked to anyone

Rafael E. on

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Michael C. on

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I rented the trailer, but when I got to the storage unit to load the trailer, the 24 furniture pads were not in the back. So I had to go back to the rental place to get the pads. The young man said I should have looked in the back for the pads, to which I told him that no one follows me around to make sure I do my work. Twenty-somethings today!

Juan C. on

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Nathan went above and beyond

Andrea L. on

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Taryn M. on

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Ricardo C. on

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Great customer service!!!!

Dillon S. on

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Jose C. on

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Roberto V. on

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Giovanny P. on

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Nothing, costumers service is great

George S. on

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small location so returning was a traffic hassle

Leshi B. on

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Michael C. on

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Raul B. on

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Michael R. on

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Austin H. on

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Jennifer Z. on

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Better customer service.

Robert S. on

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Coley B. on

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You guys are great thank you !

Gustavo S. on

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Fabian L. on

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Terry B. on

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Great

Scott O. on

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JOSE G. on

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Marco P. on

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I was Greeted as I arrived by Zac, perfect service and great customer service, thank you

Claudia R. on

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