Customer Reviews for U-Haul at Van Buren

5031 reviews

3600 Van Buren Bl   Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK)

(951) 688-7672

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 688-7672

3600 Van Buren Bl
Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

IRENE C. 
Rating:
3.0

When I arrived my trailer was not available. I had to wait and when I couldn't wait any longer, I had uhaul person give me another one. It was on a tight schedule and not having my trailer ready for pick up put me behind schedule.

SAMUEL A. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
2.0

Review the order and double check to make sure there is a dolly in the truck when it states that there is a dolly in the truck. Without a dolly it makes moving impossibly difficult which is why one was ordered at the time of reservation!!!

Vanessa L. 
Rating:
5.0

Both associates I interacted with were competent and acted professionally and courteously. I wish there was a self serve water fountain or oasis inside, it's a hot summer.

Jarrod H. 
Rating:
3.0

I waited a week for a 26 foot truck at corona location only to be told they overbooked!? So I had to go to riverside location Overbooked really won't be using you guys anymore

Kurt K. 
Rating:
5.0

Just keep doing what you're doing!

Terri N. 
Rating:
5.0

Customer did not leave a comment.

Sergio L. 
Rating:
5.0

easy transaction and reservation

Armando M. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
4.0

Drop off was an official uhaul location. Wasn't as convenient as originally planned drop off, but it was not too far. Operators were nice and friendly.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer service is very professional. Easy to rent equipment and quick in and out. Thanks guys!

Victor C. 
Rating:
5.0

The excellent service I got was great that I personally don't see how you can do any better.

RONALD K. 
Rating:
2.0

The gentleman that helped me out knew that I had a regular rental but tried to bill me a one way fee just because i was dropping off the trailer to the location it belong too.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

Gregorio M. 
Rating:
5.0

The drop off experience was awesome. As I drove into the lot a staff person directed me to where I need to park. The check in process took less than 5 minutes

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

The staff were friendly, competent, and prompt. They went above and beyond to make my transaction and my experience excellent.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

Truck was dirty bottle rolled out underneath the seat by gas brake pedal, not ok,outside of truck was dirty that doesn't mater but windows and mirrors were dirty with water spotshad to clean so I could drive safely last thang was the a/c did not work,and when brought back the guy said just fixed a/c,,this is first time I've ever complain about renting anything,safety was my concern,the guy that helped me was nice and respectful,I paid full price for half service.

ERIK M. 
Rating:
5.0

Thanks for the hotties always providing exceptional service .

DORIELLE M. 
Rating:
5.0

Manager is awesome Zach Gregor

MICHAEL H. 
Rating:
5.0

Very nice staff and assistance

joann G. 
Rating:
5.0

Very satisfied

Tyrone B. 
Rating:
1.0

Y'all uhaul messed up on me, delayed me basically one full day. Now You guys want to charge me 600+. Nah I can't rock with y'all. Ima leave this on Yelp too.

TRAVYN S. 
Rating:
5.0

Customer did not leave a comment.

Marcos A. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Great experience as always! Very nice staff.

Jeffrey C. 
Rating:
5.0

Great job, Zack and everyone. Thanks.

RONALD S. 
Rating:
1.0

We had a horrible experience at this location the last time we rented there but decided to give it another try but has a similar experience to the last time. The cargo van we rented was filthy in the cab and in the back, the windshield was filthy and the fluid was bone dry and they quoted that the van was at full level of gas which it was not. I filled up to full at return so I wouldn't get charged a additional fee. Especially during covid times you would think cleanliness would be a top priority. We decided to give this location another try because it is convenient to our home and we rent cargo vans 6+ times a year but in the future we will drive father or try another company for our cargo van needs.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

FELICIANO L. 
Rating:
5.0

Customer did not leave a comment.

Roy R. 
Rating:
4.0

No Comment

WINFRED R. 
Rating:
5.0

Never had an issue at this location.

Daniel R. 
Rating:
5.0

Don't know why your website had trying to pickup at the muffler shop and didn't list this location as having a vehicle

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Bilingual workers!!!!

EDUARDO M. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Sungkyu C. 
Rating:
5.0

Customer service was great. 4 people in front of me when it opened and lady up front was working fast trying to get everyone on their way. dude outside connecting the trailer said my pin wasn't adequate and needed to buy one in the store. even when I gave him some s**t about it. he still tried to stay customer friendly. :) :)

Jason L. 
Rating:
4.0

Customer did not leave a comment.

Kristin P. 
Rating:
1.0

Tried to talk about the bill and waited after speaking to the lady for like 25 mins before I gave up waiting

ANGELA G. 
Rating:
2.0

So bummed with my experience. I will not rent from u-haul again. The service was whatever, but the charges were straight whack. No thanks.

Joseph D. 
Rating:
3.0

Wash the truck next time. Couldn't see through the windshield

Dolf G. 
Rating:
5.0

Ms. Lujan was exceptional! All businesses should have employees like her. Professional, helpful, knowledgeable and a great representation of the company. Great equipment, will be renting again from here in a few weeks.

Brad F. 
Rating:
2.0

This location is too small and hardly any room to move around with trailers and or moving trucks..

Juan J. 
Rating:
5.0

Customer did not leave a comment.

Gloria B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

The check in process was pretty easy and quick, not to mention mostly contactless so I felt safe.

Karla D. 
Rating:
5.0

Need to make sure there is enough staffing to handle multiple customers

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
2.0

I had a major issue with the riverside store. I paid extra for insurance on the vehicle as I always do. This time there was a collision with the vehicle. Another person drooped a metal object on the truck while I was at the city dump and took off before I could Identify the person. This is the very definition of a collision. Another object colliding with another object.I explained this to Zach the store manager/owner and he insisted it was improper loading. I was neither loading that object or unloading that object from the truck because it was a foreign from another person who was in close proximity to me. I was charged $350.00 because Zach stated it was not covered because he stated it was not a collision when it very much was. I think I am entitled to a full refund of $350.00. Like I stated before this was in fact a collision and I was not treated fairly by the management of the riverside location. I feel I paid for collision insurance as I have done several times in the past. If I do not receive a refund for $350.00 I will take this matter to small claims court.

Edward S. 
Rating:
5.0

Two guys that helped were awesome. Thanks

Daniel M. 
Rating:
4.0

I was charged more than I should have been and I was told it would be cheaper if I brought the trailer back earlier and that is not the case. I have called multiple times and I wait on hold for 40 mins plus and then disconnected. I am really upset and I need a call from someone asap.

Jason K. 
Rating:
5.0

couple words excellent Customer service

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

Nolberto F. 
Rating:
5.0

Very friendly

Carlos M. 
Rating:
1.0

The vehicle was nice and clean except I got it on empty and they told me that I wouldn't be charge for and another employee charged me

Andrew D. 
Rating:
5.0

I would recommend your Van Buren store because the staff is always happy and concerned about getting me on my way. Extra credit for the yard girl. No standing around waiting with her on the job.

Jack G. 
Rating:
4.0

Not sure why we have to provide all information (name, address, credit card, drivers license, etc.) through your website and then again when I arrived at your store. I do not like exposing my personal information online if I have to provide the identical information at the store. Think about this process!

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Duc D. 
Rating:
5.0

Employees were nice, efficient and accomodating but looked exhausted. It was a hot day and some customers were irritable. Guys on the counter were professional and composed.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

Janette P. 
Rating:
4.0

Need more people to answer the phone. Wait time way to long.

ALAN S. 
Rating:
5.0

The young man behind the counter Zach was very professional and knowledgeable. I am a former UHaul, very nice center.

Frank W. 
Rating:
5.0

Get some more dollies. There were none available. I had to purchase one!!

Jaime J. 
Rating:
4.0

Customer did not leave a comment.

Salvador Y. 
Rating:
5.0

Great job guys.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

MELANIE L. 
Rating:
5.0

The fellow who rented the truck to me was very professional. His name was Zachary. Top notch. The guy who I returned the truck to couldn't have been more annoyed. Unfriendly and unprofessional. Don't know his name because he didn't even have a name tag on.

Lorin W. 
Rating:
4.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

JIE L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

The parking at this location is a little difficult to maneuver around the parked uhaul trucks.

BRANDON R. 
Rating:
5.0

Keep doing what you are doing now. Appreciate the quick check out. Hassle free. Thank you for that and Kiarra was fantastic in getting me set-up safely and efficiently. She went thru her checklist protocols effectively.

RAJINDAR S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Very satisfied

Briseyda A. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

The ordered moving blankets were not in the truck already. I had to ask for them. They were provided quickly but would have been better if they were in the truck before pick up.

William N. 
Rating:
4.0

This location was cleaner and more organized - at least from my perspective, from other U-Hauls I have been to. I appreciated the low wait period to be serviced - helps to have more people at the counter.Overall a good experience.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

Truck was dirty. Way over priced.

Frank C. 
Rating:
4.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

The staff were very helpful & friendly

Roger W. 
Rating:
5.0

Great customer service. Friendly and helpful staff

Erick S. 
Rating:
5.0

Customer did not leave a comment.

Jean W. 
No reviews have been submitted for this location.

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