Customer Reviews for U-Haul at Van Buren

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Van Buren

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Alberto L.
Rating:

Customer did not leave a comment.

Mario M.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

Customer did not leave a comment.

Angela S.
Rating:

Customer did not leave a comment.

Thomas G.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

Very nice . The truck was new ,strong , and got the job done. Thank you .

Bernie L.
Rating:

Nothing! Everyone was courteous and efficient. Superb Job.

Douglas B.
Rating:

Customer did not leave a comment.

Olivia M.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

I really don’t see improvements. My experience was quick and easy All the staff were friendly. I will definitely be back when I need a truck or trailer, I’ll for sure tell my friends too.

James E.
Rating:

Customer did not leave a comment.

Jason W.
Rating:

Customer did not leave a comment.

anna S.
Rating:

Super easy drop off and only made me feel more comfortable when the attendant started off with... "welcome back" . It was a silly and great touch ;)

Valerie K.
Rating:

Keep giving customers the excellent, friendly, efficient, accommodating service I received! I actually left there with a big smile on my face. Great vibes! Thank you so much:)

Christopher B.
Rating:

I came in on a friday to reserve a trailer. Gave her all of my info, Sat morning I go online and spend 30 minutes trying to SAVE TIME as your site states. Couldn't get my drivers license to download!!! Came in at 8.A.M. and the fella says I have to wait in line to reserve? I told him I already did the online check in? He said I still have to wait. 30 minutes in line to get a trailer... Never again U-Haul!! Your site wants people to do online to save time???

Jim N.
Rating:

Customer did not leave a comment.

Andrew M.
Rating:

the girl who who service me was outstanding 5 star out 5

Linda M.
Rating:

My experience with Uhaul was seamless! TY so very much!

Luis H.
Rating:

Customer did not leave a comment.

Kenneth F.
Rating:

Customer did not leave a comment.

Earl C.
Rating:

Customer did not leave a comment.

Musaja F.
Rating:

Customer did not leave a comment.

Anthony R.
Rating:

The staff was overall great and very helpful. Made my rental very easy

John F.
Rating:

My experience went very well.

Walter R.
Rating:

Customer did not leave a comment.

Kenneth Y.
Rating:

Zach was a complete A-hole!!!

Valerie B.
Rating:

Customer did not leave a comment.

Joanne B.
Rating:

Only complaint is the inside of the window was dirty. To big for me to reach as I am a short woman. The truck ran good and was good on gas too.

Stanley G.
Rating:

First in the back of this uhaul as my fiance and I were moving things in and out. A panel in the floor gave way and she messed up her knee catching herself from falling. When I explained that to this location it was as if they didn't care. Next I went over the mileage by 5 miles that's about $4 and some change. The system on this return date went down nation wide for about 2 hours. So I was told to wait for 2 hours to pay $4 and still nothing was said about that panel and my fiance getting hurt. Will never use uhaul again.

Giuseppi C.
Rating:

Customer did not leave a comment.

Martin R.
Rating:

Customer did not leave a comment.

Harold S.
Rating:

Customer did not leave a comment.

Noel C.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Arthur F.
Rating:

Customer did not leave a comment.

Nicholas D.
Rating:

I always go here because it's better then the rest, in and out quick and professionally. Thanks !

Temerel A.
Rating:

Great customer service.

Jessie R.
Rating:

Worst experience ever. I am still getting billed even though I returned the truck on the same night I rented it which was Saturday 2.29.2020. I have never dealt with a company so dishonest and so money hungry that they are willing to set integrity and the idea of always doing the right thing, then simply hide behind policy. I returned the truck. In the same condition (dirty) I got it. I dropped the keys where I was told. When are you going to decide to stop billing me for a service you are no longer rendering me? How many more different staff do I need to call before someone decides to stop passing on the buck and resolve this issue? Wouldn't you be upset?

Randy T.
Rating:

No 12 volt aux power are they just for looks also when I picked up truck I asked for a van also the gas was 1/4 tank when I picked up truck took it back with half tank .

Vianny A.
Rating:

Both locations were good.

Catherine W.
Rating:

Extremely satisfied. My only recommendation would be to have more employees checking in people so the pickup is expedited.

Jose H.
Rating:

Customer did not leave a comment.

Anthony L.
Rating:

Customer did not leave a comment.

Ayman E.
Rating:

Customer did not leave a comment.

Bede R.
Rating:

Customer did not leave a comment.

James T.
Rating:

Customer did not leave a comment.

Gilbert S.
Rating:

Awesome customer service staff there is very good

Colette B.
Rating:

Zach was great. He explained everything in full detail to ensure we knew what to expect. Great job, Zach!

Randy M.
Rating:

Customer did not leave a comment.

Lorene S.
Rating:

Customer did not leave a comment.

Luevell D.
Rating:

Customer did not leave a comment.

Danielle G.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Darrin B.
Rating:

Offer military discounts to your veteran customers.

Teresa W.
Rating:

Customer did not leave a comment.

Jason E.
Rating:

Customer did not leave a comment.

Colton V.
Rating:

Customer did not leave a comment.

Max I.
Rating:

Customer did not leave a comment.

Frederick P.
Rating:

Customer did not leave a comment.

Yan M.
Rating:

Customer did not leave a comment.

Fernando F.
Rating:

Overall fair. Quick in and out. Freindly employees

Felipedejesus M.
Rating:

Customer did not leave a comment.

Enrique V.
Rating:

Customer did not leave a comment.

Whitley S.
Rating:

Customer did not leave a comment.

Edward D.
Rating:

Customer did not leave a comment.

Don K.
Rating:

Great

Andrea L.
Rating:

All was great.

Robert R.
Rating:

Customer did not leave a comment.

JAMES P.
Rating:

I had a reservation for an RO at the Corona, 6th street location. When I arrived, this trailer had a flat tire and there were no others available. I had to go completely out of my way to the Van Buren location. This was very inconvenient and I ask, What's the value of a reservation if there is no equipment available ????

Samie G.
Rating:

Customer did not leave a comment.

Cherrilin M.
Rating:

Awesome with a side of awesome sauce??

Frederick L.
Rating:

Just keep up the good work guys.

Ana C.
Rating:

Quick Easy Drop Off Instructions.

Travis T.
Rating:

Customer did not leave a comment.

Christina L.
Rating:

Customer did not leave a comment.

Barbara A.
Rating:

Customer did not leave a comment.

Craig Y.
Rating:

You could not do any better unless you did the move for me, everything was perfect

John M.
Rating:

Everyone was very helpful

Tammy M.
Rating:

I have used this location many times due to the great service

Jon D.
Rating:

Check out was fast and check-in was even faster. Thank you!

Raymond M.
Rating:

Front counter personnel are somewhat drab and unfriendly. Service speed was slow. Greetings would go a long way. Energetic service would go a long way.

Harold T.
Rating:

Everything was all good! My feelings are extremely mixed, because one of your workers was the one that informed me of the death of Kobe Bryant, which happened that very same day. That was by no means a complaint, just information for you. I appreciated his honesty in informing me of that tragedy.

Frank M.
Rating:

Keep doing what ur doing!

Hector N.
Rating:

More staff on hand. Two people were not enough to handle the amount of people waiting for pick up rentals.

Mario M.
Rating:

Customer did not leave a comment.

Kimberly S.
Rating:

Its on a corner with a very small space & is very busy. I don't think there is too much that can be done except for having more workers to speed things along. It would be helpful to have more employees working. I did express check in & I still had to wait in a very long line.

Robert J.
Rating:

Customer did not leave a comment.

Ruben O.
Rating:

Customer did not leave a comment.

Allen K.
Rating:

Customer did not leave a comment.

warren F.
Rating:

emphasis on upsetting...adapters, etc...UNNECESSARY

Robert D.
Rating:

Customer did not leave a comment.

Burnett J.
Rating:

I was really impressed with the experience I had for this rental. I really was dreading the process of renting at Uhaul from my past experiences of long waits for pickup and drop off. In fact I first look for other options just so I could avoid going to Uhaul. Using the online reservation and checkin process was smooth and easy which also made the pickup so much faster. The text messages were a nice add for information as well. Finally the drop off was smooth and the attendant was friendly and responsive. Great experience! I will now look to Uhaul first next time.

Penny H.
Rating:

Customer did not leave a comment.

Lisa D.
Rating:

The shop guys were very helpful, we had put on a lock that got jammed and they helped us with bolt cutters to remove the jammed lock. Only took a couple of minutes and we were able to be on our way.

George K.
Rating:

Customer did not leave a comment.

Christine G.
Rating:

Nathan was awesome. Thank you

Jesus A.
Rating:

Customer did not leave a comment.

Jim C.
Rating:

Customer did not leave a comment.

Adriana C.
Rating:

Customer did not leave a comment.

Efren R.
Rating:

Helpful and courteous.

No reviews have been submitted for this location.

Back
To Top