Newer vehicles, phase out old
WILLIE ACustomer Reviews for U-Haul at Van Buren
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took me several minutes to locate help but once I did service was exceptional!! They were busy servicing propane so I understand Thank you I also have another U-Haul to pick up on the weekend and price seemed kinda high but what isn’t expensive these days Elias Maaia
ELIAS MVery nice guys 😎
TERENCE WThe staff was very friendly and professional. They make it super easy to rent equipment from them. I will definitely rent here again.
JUAN CI rented the 6x12 covered trailer, and found a bunch of cardboard boxes inside that I had to find a place to dump them. Check your stuff as it is returned. Also, the floor of this certain trailer is getting weak. It caves in in certain spots.
EDEN BAll went perfectly.
GARY TI have rented U-Haul equipment multiple times over the past five years from this location and every single time I go, it doesn’t matter which day or which staff member helps me, but I always have a phenomenal experience. My most recent time was today when I rented the beautiful Chevy Silverado pick up truck. It was a dream to drive and it was actually extremely good on gas and I had a very long drive, over 100 miles in one day and the pick up truck made my drive very easy and comfortable. Britney assisted me with my reservation and I am so so happy with the customer service I received from her and the other staff members who I encountered when I dropped off the truck. The store manager., Mr. Gregor, should be very proud with his dream team of staff that he has. Thank you, thank you thank you for always treating me with kindness and respect and a wonderful experience every single time I visit your location. And because I had such a wonderful experience driving that beautiful Chevy Silverado pickup truck, I want to go buy one now lol I would highly recommend this location to anybody :) Big thanks!!!!!!! I will be adding this wonderful review to Google and Yelp right now so that more customers can see how excellent this location is. Have a beautiful day.
KRYSTAL WCustomer service was very bad and the truck was very dirty
ANDREW SCustomer service is great thank you
SHAWN GThere was only 1 person in the whole store with 6 people waiting in side and 2 people waiting on propane when I picked up the truck. When I dropped off the truck there was only 1 person working again with 4 people waiting in line for rentals and 2 persons came in for propane. It took 30 minutes to get my truck and 25 minutes to drop it off. totally unacceptable .
Roger OThank you for making my rental so easy to do!
PAUL DDiscount coupons
REY PYou have the unhappiest employees I’ve ever met, it was worse than what people expect from the DMV. Soul sucking.
REBECCA JVery easy process to pickup and drop off! Very efficient!
BIN HI feel that your service is right on the dot your representative that assisted me because I was going to be arriving a little bit later was very helpful and advised me to just drop off the trailer after hours, which I did it made it.So convenient for me, thank you guys so much.
EDUARDO OGreat customer service was in and out fast .
GILBERT SInformed attendant upon return the inside rail of the trailer needs repair and he scheduled the work. Fast and easy to pick up and return.
Paul CThey called me 4 days later saying I didn't return equipment when I did.
ZAHOOR SThey did a good job
REY PExcellent, professional, knowledgeable and friendly staff. Great experience, highly recommend*****
James JI frequent this location all the time for my trailer needs. The staff, the service and the equipment are always good.
TABB Wclean the lot of loose metals, i.e. screws, nails, misc metal objects.
Elwood RCustomer service rep was courteous and professional.
James SThe one thing that stood out to me was the restroom U-Haul corporate locations Bar None have the cleanest restrooms I've ever experienced with the frequent renting that I do in various locations in all 48 states this location the toilet was disgusting and the floors needed to be mopped manager was a great guy great experience but I literally brag in every location I go to to the employees that all the locations nationally have the cleanest restrooms I've ever been in and this is the one time the restroom was below par
BRIAN OWhen I reserve the truck it gave me $35 after I return the track I ended up paying $84 which they didn't explain that they charge for mileage
FRANCES TOverall, it was an excellent service.
Roger LEverything was excellent
KAREN BWhen people are moving, getting in and out of there is important and that is why I had a good experience, very short wait time picking up and dropping off.
ALBERT PNothing
JAMES CQuick rental service
JEFFREY ADouble check the gas tank and the straps before giving to a new customer.
Makenzie CGreat team, great service
JOSEPH AMore staff
REY PThere were only two people working. It took quite awhile to get the truck. It would have helped if there was another person there.
Michael BI would recommend this location if you hire some more help. Have to stand in line way too long while one person does everything. Run the sign up computer, hitch the trailer , of get the truck ready, then go gas up the propane tanks while we all stand there and wait our turn. One guy wanted a hitch installed. He waited a half hour, then went somewhere else. And the trailer I got was 1801J, and is in need of some maintenance. Location is great, a lot closer to my house than way down town.
EDEN BEverything was perfect.
Michael FNeed to provide parking for customers
ROBERTO LThe girl who helped me out was very nice. Also when I couldn't find my keys after dropping off uhaul the guy was very nice helping me out when I called . When life is tough, its nice to have kind people helping.
GABRIELLA HKeep up the great work
LOUIS CNeeded a Auto Transport. They hooked me up and had me on my way like a Nascar Pit Crew!
VINCENT DYou do have a problem with this location. Zack is working this whole location by himself. No helpers, and it takes a while to get going. The budget you give him for employees is way too little. He needs help. Send him some help.
EDEN BI was just dropping off my equipment and they said I had to wait to be seen. After about fifteen minutes I just handed one of the employees the key and said I'm leaving. There was no reason for that kind of delay
ANTHONY FVery easy process, your employees were very nice and helpful.
GARY CWindows wouldn't seal. Truck ok.
JOHN MKeep up the good work Good job
Guillermo FThe staff at U-Haul provided excellent customer service.
WAYNE BStaff always polite
LEONEL LThey played game on the gasoline line and over charged me on gasoline. I won’t go back again!
GEOGIANG YEverything was handled in a fast, friendly and efficient manner. I cannot think of anything that needs improvement.
TABB WGood customer service
RICHARD GI rented truck 10 feet on Sunday. The employee who helped me to check in and gave me truck looks like not in mood. No welcoming, No good morning, and no question about why i am here. it looks totally unprofessional. Also when I started driving truck, I got Tire monitoring system alert and it looks like it was there when employee gave me truck but he ignoring or he forgot to tell me. I strop truck and checked and found that one right side front tire pressure sensor not working that is reason it saw alert. When i returned the car, same experience, No question, no welcome, no thank you, and no have rest of day. totally unprofessional behavior in employees. Sorry to write this but it may help to improve customer service. Thank you.
ALPESHKUMAR BThe employee Cam was great and polite. The cargo van was dirty on inside with crumbs and coffee spills. It did not mess up the need for the purpose needed
SHELBI T