Customer Reviews for U-Haul at West 7th
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at West 7th
Douglas F. on
Place was exceptionally clean, very well organized, and easy to get in an out of quickly. The owner was very friendly and courteous. Looked like it had lots of trucks and trailers for rent and every possible type of box, packing material, tie-downs, trailer-stuff you could imagine.d Highly recommend.
Ronald B. on
The short staffing of this location is almost unforgivable. 2 counter people and 0 lot persons make for long lines, interminable wait and returns are nearly impossible with a lot full of vehicles and the staff, who are working the rears off to accomodate the customers in the.order od appearance, unable to put equipment aeay. Shame on the Manager and GM for not proper staffing.
Mark B. on
I was very impressed with how the clerks were courteous and efficient even though they were crammed busy with almost nowhere to pull in the lot and with a with a line of people They took time to be professional and attentive to everyone’s needs while moving the line along.
Susanne V. on
Thank you for giving priority to people returning vehicles since the process is short.
Tyler M. on
Nothing, it was perfect
Kathleen S. on
The app/online system changes the drop off and pick up locations and is pretty much useless. In this day and age I shouldn't have to give all the same information three times. And don't change the pick up and drop off points
Boris D. on
everything handled well. and friendly. it took less than ten minutes to check out and check in was a breeze.
Cameo B. on
We had excellent customer service and an overall positive experience. All dates and prices were met as originally scheduled and promised. Great staff!
peter H. on
The truck had a shimmy in the front drivers side wheel at any speed. Smelled like body Oder covered in flowery Febreeze in the cab. Nice staff. Cramped parking lot.
Ronnie D. on
Nothing. All was awesome
Ethan J. on
I was charged wrongly twice, months later. Also, no uhaul employees knew anything about literally ANYTHING that I asked, for instance, the promotion the was on the front page of the ubox website. I had to fight very hard just to get the clearly advertised discount, and it wasn't even because of anything other than that the employees literally had never heard of it. Also everyone I spoke to throughout the process was completely incompetent and despite my patience in clearly explaining exactly what I needed, which was a simple trip from one location to another with one ubox and one month only of storage, I had to call uhaul SIX different times for the same purpose. They would say "ok you're all set" and then send a quote that was completely different from what was discussed, or they would get the dates wrong even though we just talked about it. But back to the charges, I still have not been reimbursed for the two unauthorized charges of around $100 each. I called uhaul and someone told me that "they were already refunded and should be in your account by tomorrow morning at the latest" that was yesterday. Awful service from everyone I spoke to, and on top of that my money was stolen by uhaul.
Kimberly S. on
Easy and efficient. I would come back here again for sure. Nice people working there too.
Michelle S. on
Everything was pro all the way Good Job U-Haul!
Georgia S. on
GO Uhaul!
Steve B. on
The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!
Terrie H. on
We used the U-Boxes, they worked great and will use them again if the need arrives.
LUKE J. on
Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U
Christine M. on
Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.
susan b. on
Everything was great, but I really do dislike surveys.
Robert B. on
Friendly and professional. Thx again!
Kelly M. on
Perfectly happy with everything!
Amanda L. on
Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.
Tyler E. on
👍🏻
samuel g. on
My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!
elisangela Y. on
We had a great experience. Staff is very friendly and helpful. thank you
Douglas S. on
Kathy was very helpful and great to work with. Thank you.
Cheryl H. on
The people were very professional and very helpful during the whole process.
Carolyn S. on
Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!
Joseph W. on
Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks
tamara h. on
We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .
renee d. on
Terrible will never rent storage space again.
Rodger D. on
Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !
Debra M. on
I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.
Melanie H. on
Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?
ABBY H. on
The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.
Rodger D. on
Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.
Rodger D. on
Kathy was very helpful in getting us access to our u- boxes in storage.
Rodger D. on
Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.
jason r. on
U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.
Joshua B. on
Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!
keri b. on
I Love you have gender equality operators!
MARIE G. on
Very friendly and efficient staff.
Sandy W. on
Love the lady who delivered the ubox and picked it up! Great experience all around!
Michael D. on
I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas
Debra D. on
Very friendly and professional. Made moving a piece of cake.
Chris M. on
I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.
Chris L. on
Great service
Ronald F. on
Thank you for an excellent experience!
Lauren K. on
Delivered our uhaul box early and were nothing but kind about it.
Catherine C. on
It was a good experience
Kevilyn G. on
We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.