Customer Reviews for U-Haul at West 7th

Rating:

1.0

They substituted a truck instead of the van we usually get almost every weekend in summer+ I am a florist. The van did not get returned in time for us to use it to deliver a wedding..and because the truck did not have ac in back a bunch of our flowers wilted and we had to spend a lot more on gas because the truck was old. Not happy at all. Turned into a very stressful experience. And then had to be on hold to talk to someone for 2 hrs to get any help. Ridiculous!!

Rating:

4.0

I know this is easier said than done, but you need a larger parking lot. At the very lease, a better system for the loading up, and dropping off of trailers, trucks, etc. It's a VERY tight fit for customers and equipment.

Rating:

3.0

I asked for a dolly and paid for one did not get it

Rating:

5.0

Just keep up the good professional service Carry on

Rating:

5.0

The woman who helped was polite, efficient, very helpful smiling. A great experience.

Rating:

5.0

The staff were awesome

Rating:

4.0

The trailer was a little bit more expensive than quoted, but not much. It was still exactly what I needed. Thanks.

Rating:

5.0

Every aspect of moving needs met. The Mover's Service for loading/unloading is excellent. Tyler from Mercenary Mover was fast, efficient and dependable. U haul, thanks for structuring a business that covers every moving need. What could have been a major crisis became a wonderful learning experience about U HAUL quality service. I shall inform others. FOREVER GRATEFUL

Rating:

1.0

Chris Dun is a asshole pardon my language but he's a fucking faggot. I rent from 7th street a few times a month for over 2 years now liar. He knows I work in the cannabis industry completely legal and we use the U-Haul to move product from a grow to a wholesale facility. I am aware that if the car smells or is dirty there is a fee but that is not the case when it comes to me. i clean the uhaul very well i use orange zep degreaser and i can tell you i clean the trucks better then the employees at uhaul. i have rags that come up dirty and it is not from me everything i put in the trucks is in a tote or a box noting is open with product when using the uhaul i smell like cannabis all the time on my person. when i drop of the truck he stands out side and says that he can smell cannabis which is a lie because i tested it buy renting a truck and not putting any cannabis in it and he still says it smells like cannabis but how is that possible if no product ever was placed in the truck. regardless he as very rude told me to never come back that U-Haul which is impossible they are around the corner from my warehouse and there is never any available from others around me and I will not drive across town to rent a truck that i can rent 2 blocks from our work. also every time another employee checks the car they do not smell it and they do not charge me the fee. when i go to cascade U-Haul when they have the truck they don't even care b/c the smell is not really there. Chris told me i cant smell which is a joke cause its part of my job i know some people get desensitized to smell after working in it but i know what smells like orange cleaner and cannabis. he is very rude and i will be complaining on every app I can about him and I will be making sure everyone i know in the area to avoid that shop or at least to avoid him. I would like an apology from him and some money back for the horrible service he provides if I don't hear from yall in the next week I will to go every app yelp and give this shop a horrible review and make sure that all my friends and co workers do the same. b/c once I had a a dread headed hippy return a truck and he was charged 250 dollar cleaning fee even when the truck was spotless just because he was discriminating against my workers. all the other workers at 7th are very nice except him and you know the saying 1 rotten apple can ruin the the rest.

Rating:

2.0

I paid for a dolly and furniture pads which were not provided, and when I tried multiple times to contact uHaul directly for a refund, I STILL have yet to be reached out to. This is infuriating and there needs to be a better system for customers to get connected with or get refunds from the actual employees working at the pick-up/drop-off locations.

Rating:

5.0

Best service ever

Rating:

1.0

We set up our pick up for Redmond Oregon, got a call less then 24 hours prior that the location moved to Eugene Oregon. I was flying to Oregon from Montana and then had to drive 3 hours to pick up the truck at a different location. This put us way behind schedule and the people didn't seem to care at all. I even asked if they could help us out with rental cost since we had to go out of our way to pick up truck, they wouldn't. Also asked about military discount since it says all over online you offer it. We did not receive military discount either. Won't be using uhaul again.

Rating:

5.0

Staff were very helpful.

Rating:

5.0

More carefully draw attention to the need to accurately verify fuel level. My contract said it was 1/4 but when I pulled out it read 3/16 of a tank. I did not think this was a big deal. I returned it at the same level and got charged $15 for the gas, and $30 penalty. This was my first time renting from uhaul. New customers need to be very aware of this.

Rating:

1.0

Very poor customer service. Rented a truck that had a hole in the gas tank, which they didnt check before. Filled it up and a gas attendant noticed it dumping gas. Ended up paying 150$ which they didnt reimburse

Rating:

5.0

There's no suggestion for improvement I can think of. All the steps were easy from start to finish! A++

Rating:

5.0

All went well.

Rating:

5.0

Very friendly a d helpful

Rating:

5.0

Nothing

Rating:

5.0

The driver's door was difficult to close.

Rating:

5.0

Keep the current staff and reward them for their excellent customer service! Friendly, efficient, and very neat.

Rating:

5.0

The gentleman that set me up was great to work with.

Rating:

5.0

Always the best service from this location. Staff is very helpful, equipment is in tip top condition, and they care about the customer. I highly recommend this particular location. Chris and his team are excellent at their job.

Rating:

5.0

Best location.

Rating:

5.0

Same as above. Nothing against the location. Just the truck.

Rating:

5.0

Employees were friendly and extremely helpful

Rating:

3.0

Way to expensive

Rating:

5.0

As always, the crew is great. Efficient check-in and check-out. Thanx!

Rating:

5.0

Even with truck having drivability issues, the facilities and staff were super helpful. An essential service and much appreciated. I took advantage of one of the moving help options when reserving a truck: also had an excellent experience.

Rating:

5.0

Very impressed with customer service. Excellent job!

Rating:

5.0

These guys were awesome and helpful !!

Rating:

5.0

Easy process

Rating:

5.0

Experience was good. No improvements to recommend.

Rating:

5.0

This site has very friendly helpful staff. Explained everything thoroughly. I rented for 4-hr move. Got lost and arrived 30 mins late back. No problem. I picked up van during business hrs so I did not have to bother with the app so many complained about. Overall a great experience!

Rating:

5.0

The experience at W. 7th was truly spectacular. The experience I had at Higgins Petroleum on Willamette was catastrophic. I would be interested in sharing that experience with someone in a another survey.

Rating:

5.0

Just the nicest!

Rating:

5.0

Staff was very helpful, the trailer lights did not work on my original vehicle and the staff adjusted my reservation to allow me to arrange a different vehicle.

Rating:

5.0

quick easy in and out for a day rental

Rating:

5.0

When we discovered our rental truck didn't have a ramp - my error when making the reservation - we returned to W 7th. Luckily a truck with ramp was available and the staff made swapping rentals really easy and quick. All during a very busy morning with customers coming and going. Thank you for the extra dose of helpfulness!

Rating:

2.0

Truck driver bearings were squealing, interior of the cabin smelled like actual feces and BO, steering wheel had about 2 inches of play before contacting either side of the rack and pinion, making the tires (which were unbalanced) do as they pleased over bumps. Everything easy to wipe was wiped anything slightly difficult was full of caked in filth(around steering wheel emblem for example). I pick it up he says the uhaul has a third of a tank it had less than that(no big deal but closer to a quarter than a third) , so I put 40 bucks in at chevron(quality gas) for a little over half a tank drove to Springfield and back it had exactly half a tank when when I returned it. Then I got billed 190 dollars including a 30-40 dollar mileage bill so there's almost a hundred dollars down the drain. As a 23 year old in times such as these I can't afford all these hidden fees. Not sure who's in charge but you must have it made when suckers like me need to uproot their lives.

Rating:

3.0

We had no idea we needed a “special tow hitch” no one said anything and we tried multiple stores and couldn't find the special hitch! So we didn't even get to use the U-Haul we rented! So frustrating!

Rating:

5.0

I dropped a one-way truck off at this location. It was quick and convenient with an easy pull-in.

Rating:

4.0

Smile. Be more friendly.

Rating:

5.0

They made turning in our truck and trailer very easy. The staff was courteous and polite.

Rating:

5.0

The man who helped at the desk and install was Excellent and very professional, this is a good man

Rating:

5.0

Awesome company (U-Haul) Horrible local experience... While I believe the employee that connected the trailer to my vehicle to be competent, the equipment undisputedly failed and now I have to file an insurance claim --none of which seem to matter to the person helping me with my rental; on the way to returning this morning the hitch popped off the ball and the trailer smashed up the back of my vehicle and now I'm having to deal with an insurance claim. I felt like it was poor taste that the local team member took offense to my situation when I suggested that I shouldn't be charged given the circumstances (the rental was only about $100 which should have been absorbed by you as owners of the equipment. Instead there seem to be an insinuation with error was mine even though I never touched the equipment beyond loading and unloading it and after having been stuck on the side of the road this morning and the pouring rain with a smashed up number and rear panel to try to reconcile with an insurance claim. Ive been a customer my whole life and it's really a bummer as someone already struggling to keep my business in the black... more importantly I don't feel like anybody listened when I raised issue with the fact that the equipment, specifically the ball-lock mechanism on the hitch, obviously failed rather, the person helping me seems to imply it was my fault. I need my work vehicle repaired (via the claim I now have to file) and the right thing to do would have been to at least absorb the comparatively low cost of the rental. Not happy.

Rating:

5.0

These guys are very efficient and attentive. Have used this particular location on three occasions.

Rating:

5.0

Everything went very smoothly.

Rating:

4.0

It smelled like cigarette smoke . The last two vans we have rented for events have smelled terrible

Rating:

5.0

No improvement needed, all was very efficeient and profesional at this location.

Rating:

5.0

Everything was pro all the way Good Job U-Haul!

Rating:

4.0

GO Uhaul!

Rating:

5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Rating:

5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Rating:

5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Rating:

3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Rating:

4.0

Everything was great, but I really do dislike surveys.

Rating:

4.0

Friendly and professional. Thx again!

Rating:

5.0

Perfectly happy with everything!

Rating:

4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Rating:

5.0

👍🏻

Rating:

5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

Rating:

4.0

We had a great experience. Staff is very friendly and helpful. thank you

Rating:

5.0

Kathy was very helpful and great to work with. Thank you.

Rating:

5.0

The people were very professional and very helpful during the whole process.

Rating:

5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Rating:

5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Rating:

5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

Rating:

1.0

Terrible will never rent storage space again.

Rating:

5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rating:

5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Rating:

1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Rating:

1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rating:

5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rating:

5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rating:

5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rating:

5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Rating:

5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Rating:

4.0

I Love you have gender equality operators!

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Rating:

5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Rating:

5.0

Very friendly and professional. Made moving a piece of cake.

Rating:

5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Rating:

5.0

Great service

Rating:

5.0

Thank you for an excellent experience!

Rating:

5.0

Delivered our uhaul box early and were nothing but kind about it.

Rating:

5.0

It was a good experience