Customer Reviews for U-Haul at West 7th

Rating:

5.0

Check out and check in went smooth. Just a quick local move, I would rent here again. Staff were friendly and there were no issues.

Rating:

4.0

It was my first time using the app and online services at U-Haul. The app at first was a little cumbersome I'm not going to lie but I got the hang of it was able to take the photos that were required and complete the transaction when I returned my vehicle the only problem is I had to get help from the desk to get started. Perhaps somehow and I don't know how improving the app to be more user friendly. Overall my experience with the u-haul yet U-Haul app and the customer service during this rental period was was above average even excellent in some moments thank you

Rating:

5.0

Rental went smoothly. Very professional staff member got me out with a van in very little time. Return experience was also fast and easy.

Rating:

2.0

While the one guy was answering long phone calls, and had two people waiting, the General Manager wandered in to let him know she was leaving on an errand. The price was double what I had been quoted via the website, so figured it was just a deposit. It was not you just didn't tell me the mileage charge. $19.95 in town turned into $70 for 3 hours and a trip across town. It took 20 minutes to even be able to talk to the guy to claim my reservation. Then there's so much red tape, and I wasn't told there was a text check in component so missed that. Then I was blocked in and had to wait for that 1 guy who by then had a line of 4 people to go move stuff. What a joke of management. The clerk was doing the best he could but was not being set up to succeed.

Rating:

5.0

The employee was what made this location special. His great attitude, helpfulness and thoughtful explanations made dealing with UHual an outstanding experience.

Rating:

4.0

The truck smell like urine and i was unable to move my couch

Rating:

1.0

When I picked the truck up, key was supposed to be in the lock box for self pickup and it was not, so I had to wait to be helped inside. Had ordered packing blankets and they had none in the bags, so was told to just grab some. Did have assistance from one of the staff carrying them to the truck. As I was getting in the truck, staff member informed me that I’d better get gas, and at the closest location (711) as the truck was on empty. The gas gage was literally under the ‘E’ but made it to the station. Don’t appreciate picking up a truck that has zero gas and being forced to do that immediately. Not knowing how much to put in, I ended up putting in to much and returning the truck with about a quarter tank. The trucks should be maintained better and not be provided to clients empty - at least go put something in, if the last client returned in that condition.

Rating:

2.0

Staff were friendly and addressed my concerns regarding my rental.

Rating:

3.0

Ok this location is in an area where cross traffic meets from two busy street , also the lot is small and over crowded with uhaul equipment. Didn't feel safe driving to and from this location.

Rating:

4.0

I never received an email receipt…

Rating:

5.0

Drop off with Token was great. He was extremely helpful

Rating:

5.0

It’s always smooth and she’s so awesome!

Rating:

1.0

The girl at the register clearly didn’t want to be there and was not shy about showing it. I don’t think she ever made eye contact with me. The guy who hooked up the trailer asked me if he was “supposed to help me hook it up or what?” I assumed you guys had to hook it up to make sure it was done correctly and the brake lights and indicators worked. It was probably the least welcome I’ve ever felt at a U-Haul rental.

Rating:

5.0

Quick and easy

Rating:

5.0

Thank you!!

Rating:

5.0

Excellent

Rating:

3.0

They had to send us to another location where our dolly had to be repaired.

Rating:

5.0

surprised that the operating manual for the truck was missing. had to figure out how to program bluetooth and where all the controls are

Rating:

5.0

We'll i made a reservation. On line cause no one answered the phone .but I didn't have one when I walked in however we the girl at the counter was very nice and got me a truck.. so over all great experience.

Rating:

1.0

My first recommendation would be to put up a chain-link fence around the entire facility as it’s located in the bad part of town, the first truck we were assigned to was missing the bolts on the catalytic converter so it was not an option, the second truck that we got was filthy. Dirty could barely see through the windshield, there was a crack pipe a gas can feces on the passenger side on the ground not to mention the gas was siphoned out of the vehicle the night before, so the truck was on empty, the employees at this yard did not want to fill it up, clean it or nothing, it was all left up to us if we wanted the truck! very unprofessional!! shameful U-Haul you used to be much better than this!!!

Rating:

4.0

Needs more parking. I like this location for it's people

Rating:

5.0

Despite being busy, staff made sure I was attended to quickly and efficiently.

Rating:

5.0

I don’t remember his name, but the feller with the cool pringles socks help me both days. He was awesome. Great spirit, down to earth guy

Rating:

2.0

I was supposed to drop off in Springfield. No text or email that I had to drop in Eugene. I was quite upset and manager at Eugene location said she would let her manager know. He did call and apologize and told me under the circumstances he would get me a $50 cred back on my debit card. This transaction has not taken place. I would appreciate if someone in chat can make this happen. Thanks. Jack Gavin

Rating:

4.0

Its not an easy place to get in and out of when it's busy. Its just the location and can't really be addressed. What made it work was the the gentleman at the counter I believe his name was Token. He started by just having a calm and patient attitude. Which helped immensely with my anxiety. He pulled the truck to a place that allowed me to do the necessary check out and be able to pull out safely and easily. I wish more people were able to provide the type of service this person provided. It was a big truck and I had a lot of concerns. The interaction was efficient and courteous even when interacting with other customers during the process. Definitely happy with this location.

Rating:

3.0

It is absolutely insane how much time it takes to get the equipment rented out. This is the second time I've rented a trailer from this location and even though there was no one in line ahead of me, it still takes 20ish minutes for the check in process. The equipment is all clean, well maintained, and meets my needs, but I would expect the process to be much smoother.

Rating:

3.0

It was pretty busy and impacted but returning equipment was a breeze!

Rating:

3.0

My husband dropped his wallet in the truck and the store will not answer anytime we call…

Rating:

5.0

Excellent pickup and return ded

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Token was helpful and guided me through the easy checkout process. He also found my keys!!

Rating:

5.0

Token was very helpful. Thanks!

Rating:

5.0

Drop off / return was so ridiculously EASY!! We were in & out in 2 minutes, and the rep was so knowledgeable, quick & positive! Thanks for a great experience all around!!

Rating:

5.0

I can't think of anything.

Rating:

5.0

Token is a great operator!!

Rating:

5.0

Staff were very friendly and helpful

Rating:

5.0

Every thing went exceptionally smooth and employees were very knowledgeable.

Rating:

4.0

The lot is tight and congested but it works

Rating:

5.0

The customer service personnel (Tomen Jackson) was very supportive and helpful, thank you

Rating:

1.0

Will never use this location again

Rating:

5.0

Token was friendly and helpful, really appreciate working with a great team

Rating:

5.0

I rented a car dolly. It was quick and easy picking up and dropping off. The customer service from Token was great.

Rating:

5.0

This is my second time renting from the 7th street location and both times have been excellent!! Staff is extremely friendly, knowledgeable and helpful. Both times I reserved my U-Haul online beforehand which makes it quick and easy to pick up the truck. Drop off has also been quick and easy with this excellent staff here at this location. No complaints!!!

Rating:

3.0

I was promised a $45 credit because I received the truck with a 1/16 tank of gas and returned it with a 1/4 tank of gas. My final receipt did not include that credit.

Rating:

3.0

trailer lights quit working and then start working again

Rating:

1.0

I was harassed and screamed at because I wanted to do a walk-around of my rental vehicle and record fuel and mileage before I returned the equipment. The attendant then started screaming at me and demanded I take my piece of shit vehicle and leave his lot for being difficult. I video recorded the whole interaction after he told me i was being difficult for wanting to verify my information. He then proceeded to leave my vehicle blocked in and made my son and I feel unsafe, so we exited the lot over a patch of grass and over the curb. I will be going to corporate, if this doesn't make it there. This video would look great on my social media account if something is not done! I do marketing for small businesses, and THAT is not how you treat a paying customer!

Rating:

2.0

The workers need to do better... I returned the trailer the same day I rented it and got a call a couple days later asking when I was bringing it back. Witch I had already taken it back but the workers didn't scan it in like they should have. two different workers told me they would do it.

Rating:

5.0

Nothing! The service was excellent and the dealer was very personable and helpful. I had had a bad experience with a UHaul rental years ago and swore I would never use UHaul again. My experience today was so good that I will recommend UHaul and this particular location to friends.

Rating:

5.0

Great folks!

Rating:

4.0

I had a pretty easy time, I only had an issue with finding it but once it was found it went smooth. I got amazing help from a staff member named Token on the name tag:)

Rating:

3.0

My experience was positive; I will rent a truck from this location in the future. My experience returning the vehicle was especially positive; Token (sp?) was great, and made the experience very positive.

Rating:

5.0

People at both locations very friendly and helpful. Young boy in Eugene was trying to keep up with volume of customers there. He was tall with dark hair.

Rating:

5.0

So convenient! Great price for the long rental time

Rating:

4.0

Token and the other associates at the location were very helpful, clear and professional. Shannon at your central phone reservation center was not. The location on west 7th is extremely busy and in dire need of more staff.

Rating:

4.0

More parking would be great

Rating:

5.0

Staff was incredibly helpful and very friendly. I had to swap out vehicles and Robert was a huge help both in getting vehicles swapped, and getting items moved from one truck to the other. Highly recommended location.

Rating:

3.0

When someone orders dollys, blankets, etc make sure they are in the truck! I ordered a furniture dolly only to find it missing when I went to use it. Even though I called to report this, I was still charged!

Rating:

5.0

The team there was fantastic.

Rating:

1.0

The rental van that I received had 45 miles left on it, and I returned it with almost a half of tank of gas and they charged me 6 dollars more when I returned it. I should not have been charged more for returning the rental with more gas than when I got it.

Rating:

1.0

I rented a 10 foot truck to transport a sofa bed roughly 2 miles round trip from a nearby storage locker to St Vincent Donation center around the corner from the U-Haul location. . (U-Haul location at 2150 W 7th in Eugene to Big Y storage at 90 N Highway 99 and then St Vincent donation Center at 888 Garfield and then back to the U-Haul location at 1083 Highway 99). Google maps estimates the total mileage for this trip was 2.2 Miles. I was told that the gas gauge was approximately at “half” and my $41 rental fee would include coverage for the first 5 miles. When I got into the truck I noticed the gas gauge was between 1/4 and 1/2. I was surprised to find the U-haul location collected not only the $41 originally estimated but also an additional $5 apparently because I did not drive an extra 3 miles to top off the gas gauge to 1/2.

Rating:

2.0

We were told to park the trailer in a spot and we would get emailed a receipt. We dropped the trailer off at 130 ish in the afternoon the location was a little busy. We parked the trailer where instructed and after talking to 2 different employees (one was friendly offering to help us move the trailer and the othwr seemed stressed and angry) were told we were good to go. Come the next morning we get an after hours drop off charge. Now we were able to get it refunded it was still an extra hassle that should have easily been avoided.

Rating:

5.0

My only thoughts are: -getting locking gas caps to stop people from stealing your fuel :-) -the driver's side mirror had no tension and could not maintain a position. We used duct tape to hold it but it should be looked at. Overall it was a great experience. Thank you.

Rating:

4.0

Super busy location. I had to call U-Haul to get an email confirmation of my return.

Rating:

5.0

The service at this U-Haul location is first rate. Renting a truck was quick and easy. No need to change anything!

Rating:

2.0

Pickup was fine but I was assisted by a new worker who added extra optional things to my order. I didn’t worry too much about it so it was whatever. Returning was poor though. Guy didn’t help trying to unload and we ended up getting a flat tire from barely stepping on a tow coupling that was not fully in the parking spot, so it was protruding a little too much. The guy said they had no jacks to lend us so we had to wait for someone to bring us a jack we could use. Don’t know if it’s true that y’all didn’t have any jacks because y’all literally rent out trucks. Like, do any of the trucks not come with jacks? Anyways, waited and finally installed our spare. Told the guy if I needed to checkout on the app since the app was trying to charge me again and since I’ve already paid, I didn’t wanna get double charged. He said “don’t worry about it, I’ll mark it as returned on my phone and make sure you won’t get double charged” so I left. Bro did not marked it as returned so I had to go back the next day before the time I rented it out ran out. Don’t know the name of the guy but he was a shorter, black hair, black bearded man. Most unhelpful person ever.

Rating:

3.0

There’s no parking. Having to cross that busy hwy to park over at Dutch brother parking lot is not safe

Rating:

5.0

This is my neighborhood Uhaul spot that is always satisfies. Easy in easy out. Nice people.

Rating:

5.0

When I move, I use U Haul. Thank you for the service you provide.

Rating:

5.0

Token was awesome in person! And Erica was great on the phone!

Rating:

5.0

Everything was pro all the way Good Job U-Haul!

Rating:

4.0

GO Uhaul!

Rating:

5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Rating:

5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Rating:

5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Rating:

3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Rating:

4.0

Everything was great, but I really do dislike surveys.

Rating:

4.0

Friendly and professional. Thx again!

Rating:

5.0

Perfectly happy with everything!

Rating:

4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Rating:

5.0

👍🏻

Rating:

5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

Rating:

4.0

We had a great experience. Staff is very friendly and helpful. thank you

Rating:

5.0

Kathy was very helpful and great to work with. Thank you.

Rating:

5.0

The people were very professional and very helpful during the whole process.

Rating:

5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Rating:

5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Rating:

5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

Rating:

1.0

Terrible will never rent storage space again.

Rating:

5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rating:

5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Rating:

1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Rating:

1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rating:

5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rating:

5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rating:

5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rating:

5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Rating:

5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Rating:

4.0

I Love you have gender equality operators!

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Rating:

5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Rating:

5.0

Very friendly and professional. Made moving a piece of cake.

Rating:

5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Rating:

5.0

Great service

Rating:

5.0

Thank you for an excellent experience!

Rating:

5.0

Delivered our uhaul box early and were nothing but kind about it.

Rating:

5.0

It was a good experience