Customer Reviews for U-Haul at West 7th

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at West 7th

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Michele H. on

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Adam B. on

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Great young man at the desk. Helped hitch up the trailer. Thanks for the excellent customer service.

JESSIE B. on

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The advertising of "$19.95/day" is misleading at best. I had my truck for 23hrs, work gas and mileage cost me $90.

Wayne W. on

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Duncan C. on

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Giray they didint have what I needed. Than the equipment they had was broken. What they said they can give a van for the same price as trailer. And than they charge me 2 times the original quote.

Misha E. on

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Carl E. on

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Sherry J. on

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Charles B. on

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Roben J. on

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Great employees- very helpful.

Heather L. on

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Everything was easy, service and price were very good. No feedback that I can think of.

Jordan H. on

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Owner Chris Dunn, goes above and beyond every time that I need to rent equipment from him. No matter where I live, I’ll only rent from Chris and his crew at the 7th street location.

Joanne S. on

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Everyone was helpful, courteous and cheerful! So appreciated their help! I’ll definitely be back.

Amanda H. on

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The service was so quick and efficient! Great experience!

Jason S. on

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Dena H. on

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Nice people.

terry T. on

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Great experience. No problems at all, equipment was in great shape, Roger was a pleasure to work with. He hooked me up and off I went. Good job!

Robin S. on

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I arrived to find that i made a payment to reserve my truck, then I had to be charged extra for a guestimate of what i would use. I was then given poor instruction on how to return after-hours, then charged extra on top of what the guestimate was, even when I used services for less time and distance driven than I paid for. Uhaul is a scam, and sucks. Generally.

Miranda B. on

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The owner forgot to give me my furniture pads other than that seamless service I was pleased.

Ying-bei E. on

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Richard Z. on

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Eric H. on

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Brian T. on

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Jazmine P. on

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Sarah M. on

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Szu-Hua C. on

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Andrea W. on

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This is the third time I've used the West 7th Avenue location. Each time, the service is excellent. The staff are personable, helpful, accommodating and professional. That is, in large part, why I am a returning customer. The prices are great too!

Lynn S. on

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Mat in the back was sticky. Staff is always nice. We had several issues with the computer not having all my data, and I couldn't use the online check in.

Peter H. on

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Yves G. on

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There was confusion about my reservation. I had to repeat my personal information. The credit card reader was not working. The person at the counter didn't do the walk-through of the vehicle with me. The estimate was $30 higher when I got the keys of the vehicle compared to what the online estimate was. The vehicle was great and spacious but customer service was not qualitative.

Ryan T. on

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This particular uhaul location is always very clean and organized. Chris and his team are quick to expedite you and your vessel. Great service.

Janice B. on

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You should implement a policy in which you are able to credit a customer when they fill the vehicle with more fuel than it had at the time of the rental...like the policy you have that charges customers when they didn’t return the rental with the same amount at the time of the rental, but you could just reverse the process. I have 2 more kids to move out of town within the 2020 year & I will not be using UHAUL because of this ridiculous policy. Your welcome for the donation, that’s all the money you will be receiving from me!!!

Craig W. on

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Tara W. on

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Wade F. on

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Kathryn H. on

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the young man who checked me in was polite and helpful

michael B. on

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Great equipment and wonderful service! Thank you!

DAVID H. on

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Keep doing what you do. I was happy I was able to switch out the 10' to the 15' due to I needed the E-Z ramp because I was moving by myself. Staff was very friendly and they easily resolved my dilemma that had confronted me.

Martin P. on

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David F. on

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The west 11th. In Eugene Or. was very professional and very helpful.

Mark E. on

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Folks at that location were very friendly and helpful

Bryan C. on

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thomas S. on

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not enough staff, wait was a bit much

Billie H. on

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Having to wait 2-1/2 hours for roadside assistance is unacceptable; especially when we only had the truck for 20 minutes. We got to our apartment Shut the truck off and a neighbor needed out of their parking spot, so we went to pull forward and the truck would not start. The Roadside assistant number in the pamphlet is not correct. They make you call another number. Total run around. We received a fine from our apartment because we couldn’t move the truck. The tech that came out said it was the alternator to not shut the truck off. So we had to leave it running for 9 hours. What a waste of fuel and my money! I will NEVER rent from u-haul again and will let all my friends and family know what a terrible company U-Haul is to deal with. The tech that was called out even went to the location for us and said the truck needs repair and is unsafe. He was told there is nothing they could do at their location and to not worry about it.

Brittany W. on

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This was absolutely seamless! We had a wonderful experience, start to finish. All was thorough, professional and personable. We are forever customers now!

rachel T. on

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Anthony H. on

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Rosella W. on

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Last minute rental and they were awesome

Jeanne W. on

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Andrew H. on

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Sara B. on

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The only thing we can think of is if you would serve coffee and donuts!! That would really put you over the top. We were actually talking earlier about the young man that was working when we took the truck back. Without a doubt he is the most pleasant and helpfull guy we have ever dealt with. He is absolutely the nicest young man! You are luckey to have him working for U-Haul and you should give him a pay raise! Sincerely, Mr. and Mrs. Murray Booth

Nancy C. on

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I was very pleased with the customer service and how clean your vehicles were. When I returned it it was really quick and easy. It was a real pleasure doing business with you thank you.

David R. on

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Bethanie N. on

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Jill P. on

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Nothing! Excellent customer service! Very positive experience, keep up the great work. Will recommend to friends and family. Sincerely, Ms. Jill Parrish

Shannon S. on

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We made a phone reservation the person at the call center did not give us correct information for a cash payment. He said there would be no deposit, just rental fee. There was a deposit required for cash payment.

James E. on

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Christopher B. on

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RYAN T. on

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Everything at this location is great! Chris, Roger, and the rest of the crew at this location are very fast and they all go out of their way to help expedite your order. Great service!!!

Daniel A. on

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When we called and originally scheduled our truck I was told it would be 99$. When at the store I asked if it'd be cheaper to downsize the truck and was told yes. It ended up costing me more and they couldn't get it back to the orignal cost. ended up costing me an extra $50. Also. The total allowed miles was so close to the expected distance that the detour I had to make due to road work ended up putting me over. I believe both of these are faults in the system, Not the location though.

Kuykendall K. on

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None! Everyone was very helpful and professional!

Mary C. on

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These guys are great! They were very friendly, helpful and on top of their game. They had me in and out in a matter of minutes.

Allen D. on

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Mitchell G. on

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Aki K. on

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Offer more straight forward road side assistance; when we needed a tow three feet it would not be covered, nor would AAA or good Sam's cover it due to it being a rental. Our interaction with the service desk was pleasant.

Jim P. on

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Maria V. on

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When I checked in to pick up a reserved truck, I was immediately acknowledged and swiftly made familiar with it. Returning the truck was a breeze as well. I can't say enough good about the awesome men on West 7th. They made my local move easy.

Tarina K. on

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Nelita T. on

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ANNA W. on

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hard to park if youre leaving car for awhile...greatly treated!

Dale J. on

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I always have a speedy courteous thorough rental transaction at the West 7th location. It is my first choice of u-haul locations in town. This time they talked me out of a hight priced trailer, because of safety concerns over the tow load. Customer safety over profit. Pretty cool. They make me happy.

Cheryl A. on

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great Service!

Nicholas O. on

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Possibly add a second check-in kiosk to support demand

Andy M. on

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Fast, easy, friendly, affordable!!

Irene S. on

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Robert M. on

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Always more than pleased with other UHAUL

Theodore G. on

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Great customer service. I highly recommend.

Stephen T. on

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Online check in did not work.

David D. on

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Customer did not leave a comment.

Kip B. on

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Could use more staff available at closing! Took a while to return cuz EVERYONE was doing return or pickups...

Raymond B. on

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I worked with two different employees - one when renting the trailer and another when returning it. Quick, polite and professional service by both. Thanks!

Heather G. on

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Excellent customer service, onpoint helpful

Maria V. on

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The man who received 'my' truck was exceptionally courteous and kind. Since I had been nervous about driving a truck, my mind was immediately put at ease. Don't change a thing!

Mary S. on

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Each time I rent from this location, the 7th Ave U-Haul in Eugene, I am treated very well as a customer. I haven't had issues with renting or returning; each truck I rent works perfectly and is very clean.

Robert S. on

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Everything went well. Staff was very helpful.

Susan S. on

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Amy C. on

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Parking somewhat limited. Had to argue with several customer service people by ‘phone to get the extension on the original 1-week rental which I’d been told wouldn’t be a problem when I rented. (I didn’t know at the time how long my own van would be in the shop for repairs). Also, the van needed an oil change when I got it; I had an “Oil Change Needed” warning message showing up every time I turned on the engine starting 3 days after I got the van.

Jennifer M. on

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I was overcharged for miles I clearly did not travel (we all have access to Google maps and are quite capable of plotting a route and learning the precise mileage) The truck was old, filthy, and it stank like cheap air freshener and cigarettes. The seats were falling apart. The gas gauge didn't match the documentation. This is the sleaziest Uhaul I have had the misfortune to use. Rent from Ryder or literally anyone else. I fully expect my credit card information to be stolen by these creeps.

Matthew N. on

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The tech was the only contact I had with U-Haul during our trip. He was very friendly and helpful.

Kristen B. on

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Charged me 50 dollars extra that WASN'T TALKED ABOUT!

Paul T. on

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Maritza M. on

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I had traveled across 2 states twice in 2 days, when I dropped the Cargo Van your Uhual representative asked how do it go. I told him I was exhausted. My mind wasn't clear enough to comprehend that when I dropped off the Van I had come back with the same gas level as when I picked up. I wished I was more vigilant so that I wasn't charged $7.00 fuel expense. I feel I was taken advantage of this because I remember I had come in with the same gas tank.

Ronald T. on

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William M. on

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Jose A. on

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Was a busy location, due to difficulties with another customer's tow vehicle, three customers waited for service for over 10 min. Not really the personnel's fault, again due to a customer tow-vehicle not up to par. Otherwise, once I started getting help, it went quick and friendly.

Chris O. on

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Anthony E. on

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Great staff!

Brian C. on

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Have more than 2 agents checking people in. Waited for over 20 minutes or more. But the agent was super nice

PATTY P. on

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The staff was wonderful, extremely helpful and cheerful. The only negative is the tiny lot and difficult parking situation. Overall though, I’m very satisfied.

ronald E. on

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Staff was thorough and very helpful. Professional yet easy going and able to answer the questions I had. I will use U-haul again in the future.

Michelle S. on

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Everything was pro all the way Good Job U-Haul!

Georgia S. on

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GO Uhaul!

Steve B. on

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The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Terrie H. on

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We used the U-Boxes, they worked great and will use them again if the need arrives.

LUKE J. on

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Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Christine M. on

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Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

susan b. on

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Everything was great, but I really do dislike surveys.

Robert B. on

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Friendly and professional. Thx again!

Kelly M. on

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Perfectly happy with everything!

Amanda L. on

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Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Tyler E. on

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👍🏻

samuel g. on

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My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

elisangela Y. on

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We had a great experience. Staff is very friendly and helpful. thank you

Douglas S. on

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Kathy was very helpful and great to work with. Thank you.

Cheryl H. on

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The people were very professional and very helpful during the whole process.

Carolyn S. on

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Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Joseph W. on

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Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

tamara h. on

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We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

renee d. on

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Terrible will never rent storage space again.

Rodger D. on

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Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Debra M. on

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I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Melanie H. on

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Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

ABBY H. on

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The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rodger D. on

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Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D. on

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Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D. on

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Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

jason r. on

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U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Joshua B. on

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Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

keri b. on

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I Love you have gender equality operators!

MARIE G. on

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Very friendly and efficient staff.

Sandy W. on

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Love the lady who delivered the ubox and picked it up! Great experience all around!

Michael D. on

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I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Debra D. on

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Very friendly and professional. Made moving a piece of cake.

Chris M. on

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I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris L. on

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Great service

Ronald F. on

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Thank you for an excellent experience!

Lauren K. on

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Delivered our uhaul box early and were nothing but kind about it.

Catherine C. on

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It was a good experience

Kevilyn G. on

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We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.