Customer Reviews for U-Haul at West 7th

Service is very friendly and always willing to help. The sign in process is easy. However, the lot chosen to house UHaul is atrocious space-wise. Entrances and exits are constantly blocked ehen the line is longer than 2 people from a lack of space. It's not a dealbreaker, but it sure makes it a hassle even if it's no one's fault. Overall, it is a reliable and friendly location. 9/10

The guy that was working when I did pick up was awesome. The guy that was there when I dropped off around 1PM was a complete asshole.

The online check in/check out system is not user friendly & frankly ridiculous. To require someone to be available by phone to vouch for the person renting the Uhaul makes the process difficult, as people rarely answer their cell phones. There should be a warning about allowing extra time to go through checkin process. It can cause delays if there is a deadline.

Chris was awesome! Great cs.

We had a horrendous experience picking up our rental. It was scheduled (online) for pick up at the Hwy 99 (Meadowview) location in Junction City, OR. We stopped in the day before to double check on everything and they had NO RECORD of a reservation and NO TRUCK. We had to spend hours on the phone arranging for our "reserved" truck to be picked up at another location (W. 7th, Eugene, OR). That location did a great job, but the anxiety, time lost and frustration of the online booking process was horrible. If I could rate it lower that a 1 I would. You guys just don't get the very simple concept of a 'RESERVATION'. We will NEVER do business with Uhaul again via the online system. There is no coordination with the local dealers that keeps the customer in mind. My customer experience was horrible because of this lack of focus between the online and local.

The manager physically pushed a employee out of the store while I was trying to get a moving truck. Totally unprofessional and uncalled for. He locked me in the store with him so the employee would leave. This is the short story

The staff was extremely friendly and helpful.

Used this business before it was ran well for how busy it was on Saturday.

Nothing everything went well

I was charged for an extra day of rental even though I returned the vehicle the same day that I rented it. I still haven't received a refund for this extra charge.

Treated well by the staff. Very polite and respectful.

great fast service,clean truck which ran well, nice facility and very good counter help.

Original appointment made for pick up in Springfield. Had to change appointment to following week and was assured pick up would be same locale and someone would call us night before. We received no call and when we went to pick up our truck we were informed that our appointment was at another location and in Eugene not Springfield. Location was unknown to us causing delay with movers waiting at our house for our return with the truck. All staff were helpful, apologetic and friendly but whoever changed our date of pickup dropped the ball, allowed a change in location without asking or notifying us and whoever was supposed to call us the night before completely stuffed off their job. This mess cost us additional time, money and faith in your company. Additionally we had 2 blankets in back of U Haul truck when we turned it in in Depoe Bay and they were not returned to us. Definitely not a good experience.

I love this location. I wouldn't go anywhere else. Always kind, friendly, professional, equipment is in excellent shape and clean. Employees are all wearing their covid masks which is appreciated..

Everything went well,,, May I say please hire someone to answer the phones,,, It is extremely difficult to get a call thru.,,consistently and frustrating

N/A

Always fast, pleasant and helpful.

It's on a busy road, so exiting the property can be a bit treacherous. Also, 99 cents per mile seems a bit steep. The program to check in with my smart phone didn't work. It got hung up when I tried to upload pictures I had taken of damage on the vehicle. Otherwise, it was a positive experience..

Instead of politely informing my wife that her mask wasn't approved at U-Haul locations and asking her to utilize the ones right outside the door the older gentleman at the counter berated her telling her to leave, aggressively and then after berating her he said she could use a mask outside the door.

Outside was dirty

West 7th is my Go To, U-haul location. They are friendly, fast and safety minded. They are also very will stocked.

A female employee was working on her own on a Sunday and did an excellent job. There was a long line because she had so many responsibilities. She was calm, quick and polite. U-haul should be sure their employees are not working alone on a busy day.

The Employees were quick to help going and coming back. They were kind and professional.

Have an easier way of returning a u-haul truck after hours, instead of downloading the uhaul app and signing in with username and password. What happens if u don't remember your password. You already have to remember so much stuff in this lifetime. And then have to deal with the issue of the website doesn't recognize that you don't have any reservations to return. And then you try and call the number and they say that they are open but there is a recording of an automated voice and waiting for a while for someone to answer your call. Don't make it more complicated.

You guys are doing just fine. Good company to do business with. No problems whatsoever. That's why I have used Uhaul for over 50 years. Thanks for being here.

My experience was very good, renting the truck was easy and the service was great.

It was busy but we were served quickly. Truck was very clean. Appreciate this service.

Customer service via phone is really lacking. I waited on the phone for a long time.

They were busy but still made you feel welcomed and valued. Appreciate their help and assistance!

They were cool

Great, friendly and professional service. Thank you.

Nothing, you are perfect now!

We were told we could return truck to this location and then when we got there they said they couldn't take the truck. Had to go to a second place

Christopher with whom I dealt at the beginning was very professional. Polite, clear communicator, and efficient. Very impressive. Check-in was quick, efficient, and problem free. An excellent rental experience altogether.

This location cannot be improved. This family runs a very tight company. This particular uhaul is simply the best. THE BEST

This location was equally, helpful, kind and efficient. They do the UHaul name proud.

Far and above all other U Haul locations I have used. No changes needed.

Wonderful people.. New truck..great prices

I was quoted a price on the phone. When I returned the vehicle I received a bill by mail that was higher. When I contacted the site, They were not at all helpful resolving the dispute. I asked them to go back and listen to the phone interaction I had with the sales representative (they make a point of saying the call is being recorded). They again gave me no response. Ask to see the bill before you give the keys back and let them charge you. Otherwise you may end up being charged more than you are quoted.

I absolutely loved Pierce. He was very friendly and efficient.

Friendly,helpful, courteous, quick

None of my equipment was ready to go. Had to go back and get blankets because they forgot to put them in the truck. Had to wait to get a car dolly. I did the online service because I expected it to be quicker and more convenient but it was more of a pain in the butt.

Everything was easy, fast and efficient.

The mobile pickup completely failed at no fault to them...

Everything was very run

I don't like the location. No parking and heavy traffic area. Staff is great.

This is our go-to truck rental. Consistent superior service! Very courteous & friendly folks!

The staff was polite and professional, equipment was accurately and fairly described, and we felt no pressure on any upcharges. The only downside to this location is not having a secure area for customer vehicles. Aside from that, honestly one of the best UHaul sites I've ever dealt with, and I'm originally from PA currently living in Oregon.

I used the trailer for 6 hours you charged me for 2 frickin days. Bunch of bullshit.

Windshield wipers need to be replaced.

Requested a 26 ft truck (Largest truck) for pick up @ 0730 on 9/25. Called on Thursday to see if we could pick up n from day was told yes. Then when we got there they didn't have a 26 Ft truck and wouldn't have one until noon on Saturday. Made the reservation I believe almost a month in advance. To make sure we would have what we needed this move. We had to settle for a smaller truck and had to leave somethings behind because of it.

The people were great, the location was hard to find and so cramped I could barely get around.

Very helpful.

I originally ordered a truck and reserved it and I was notified two days before my move that it was not available so very disappointing with the reservation process.

Drop off was easy, but I did received a call from Uhaul, a couple of days after dropping off, asking for the location of the trailer???? It was eventually cleared up.

Perfect service at drop off.

It would be good to have more staff. It took close to 40 minutes standing in line to pick up the truck. Also, when I called the location (by phone) in the afternoon to see about extending my rental time, I was told that my hold time was 20 minutes - wow - so we just decided to cut the day short, bring back the truck, and get the rest of the items another way. (Translation: lost revenue for U-Haul.)

the spaces for ties are very small ; need some bigger hooks

Everything was pro all the way Good Job U-Haul!

GO Uhaul!

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

We used the U-Boxes, they worked great and will use them again if the need arrives.

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Everything was great, but I really do dislike surveys.

Friendly and professional. Thx again!

Perfectly happy with everything!

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

👍🏻

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

We had a great experience. Staff is very friendly and helpful. thank you

Kathy was very helpful and great to work with. Thank you.

The people were very professional and very helpful during the whole process.

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

Terrible will never rent storage space again.

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Kathy was very helpful in getting us access to our u- boxes in storage.

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

I Love you have gender equality operators!

Very friendly and efficient staff.

Love the lady who delivered the ubox and picked it up! Great experience all around!

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Very friendly and professional. Made moving a piece of cake.

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Great service

Thank you for an excellent experience!

Delivered our uhaul box early and were nothing but kind about it.

It was a good experience

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.