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SRIRAM PCustomer Reviews for U-Haul Moving & Storage at Whalley Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service could have been much better during pickup.
BENNY RLower the mileage cost
JOEL SGreat equipment Great rate Great employees Thanks again!
Miguel RTruck was very loud I didn't like the way it was running. The clerk did explain to me that it was loud. She was very professional very polite very courteous very knowledgeable. Very helpful.
DEBORAH TI never rented this vehicle on this date 1/23/26 or any day of January 2026 from Whalley Avenue. New Haven CT. I never drove this vehicle and dropped in New York. Please call me to discuss this.
JOHN PThe computer system was so slow that it took me over an hour to check out - which was very frustrating both for me and for the workers.
JEAN CAlways a ‘10-10’ experience! Very helpful in a very professional, knowledgeable and pleasant manner!
Miguel REverything about this spot is top tier!
MIGUEL RNothing short of an excellent experience!
MIGUEL RThey need to fix the picture glitch
marcey jGreat service
LARRY EI request a dolly for the day when I place my order days before. But when I picked up the truck there wasn’t any available. The salesperson called 3 other sites and they were didn’t have any available to get as well. They could’ve made a courtesy call to let me know that it was not available.
CHRISTINE WHe told me $15 is the cost of the insurance and they changed me $30.
FEREIDOON JEverything about this was great... location, vehicle, the process and the crew, exceeded any and all expectations! I am soo very thankful for having this service available to me and I will be returning for future needs. SHOUT OUT to Arianna B and her team for a phenomenal job!
Miguel RVery quick and easy to return the van, which was so helpful. Van was clean and well maintained
JOSHUA BThank you so much for your hospitality. I really appreciate you helping me. Thank you God bless.
WILLIAM CKeep what you're doing and keep the people at the desk perfect
MARVIN GI did but rent a vehicle but I am getting reces for 2 other people who rent. For some reason, they keep sending me their agreement and receipts
TYRICE EExtend the hours and have better vehicles
MICHAEL ANice
JUAN ROnly issue was tank was listed as full…drove about 40 miles and when I filled the tank it was a little over 9 gallons to fill…seemed like a lot …
KEVIN LThank you so much. I really appreciate your hospitality. It always a pleasure to walk in knowing you’re going to be appreciated. God bless you all. William Corey
WILLIAM CPrice too high
DEBORAH TThe customer service was great and painless got the truck and out the door with in 20 minutes.
LATONYA BVery satisfied with this location. Ariana is very professional.
Michael CGARBAGE BUSINESS LOCATION
BALDWIN AThe person at the location was very friendly. She even recommended renting moving blankets instead of purchasing them - saving us some money.
STEVEN ZFantastic service from the agents both during pick-up and return.
JOHN SIt was a horrible experience with the truck being filthy. I asked for another truck and it was dirty as well. The second truck the engine light was and would not turn off. I brought the truck back and the staff discussed how I requested 2 trucks amongst themselves as I was to accept the filthiness and a truck with the engine light on. Please clean and sanitize the trucks. It is flu season and COVID -19 is still active. Staff's interactions reflected inadequate customer service skills, and their demeanor was unprofessional.
CARLA CI have rented Uhauls for work for the past 4-5 months taking trips down to pennsylvania to pick up supplies and equipment and bring it back to Connecticut. Everyone has been great and very helfpul. Process is so easy to rent the vans. My only issue especially since I have rented a number of UHAUL vans in the last several months for this project is that I was charged a fee this last time to return van to another location in Orange instead of where i picked it up in New haven. I originally rented the van in Orange and at last minute got a call that they needed to swap my pick up to New Haven. I told them on the phone that I while i can get the van in new haven - that I would drop it off at the original place in Orange where i booked it. they said that was not a problem. however when i got the final bill yesterday there is a charge stating that I did not inform uhaul of this sooner. But I did.... And the last minute change to pick up at New haven was coordinated by Uhaul when they called me. I dont think it is fair that I got that additional charge.
MARC BThank you so much I really appreciate y’all God bless
WILLIAM CEasy check in out excellent customer service service.
MICHAEL ZThere's nothing wrong with the location itself. My estimated cost for the rental was $98 including the mileage. Upon returning the vehicle the charge jumped to over $200 + the gas i had to put into the van.
Stephen HExcellent service
MICHAEL CI have used U haul for all my moves and this location they were courteous but the truck was very crappie. It struggled with maintaining speed on the highway in which I was only traveling 30 minutes away. It shut off numerous times while driving. The damage alone on the truck was ridiculous. The passenger side dent was bad enough the door was not closed fully and air was leaking in consistently. The worse truck I've received from this company
TIKEYA AThanx Ari
MICHAEL AI had a wonderful experience and received the BEST customer service ever. I will always rent from this location when needed. Importantly, I will refer family and friends.
TANISHA HGreat experience. Everything went perfectly
Joseph SI was charged a wrong drop off fee. When initially rentals the U-Haul the manager was not clear and did not communicate properly that it was a in town drop off as I requested a one way. She was not attentive as she was on a personal phone call. I called and made a complaint and have yet to hear a resolution to this problem. There needs to be a solution. When conducting business with a customer they should have your undivided attention and instructions should be communicated properly. She was distracted and now I have to deal with a problem of a wrong drop off fee. I hope to hear soon from corporate. I will be writing a review online soon. I would not recommend anyone to go to the whalley ave location. I recently went to the corporate location in New Haven in Wooster square, and the employee provided excellent service! What a difference. I had his undivided attention and he was very helpful.
SANDRA CAgent was very helpful, we got things done pretty quick and it was a smooth and simple experience.
ANTONIO LEverything was great from my reservation with Lup, pickup and drop off, thanks again!
MICHAEL CCustomer service was very good
MICHELLE GThe girl working the front is very good at her job, courteous and respectful .
SERAFETTIN SThis was my first experience with driving a U-Haul truck...it was fun and I'd do it again. I'd enlighten my friends on why. It's better to use this route especially if they're moving stuff
terry wI did not get a receipt or an update of the charges that I was at additionally and I would appreciate a receipt of what that entail
NORMA DExcellent, excellence at its best!!! MANAGER, AND WHOLE TEAM CUSTOMER SERVICE THREW THE ROOF!!! BEST IN TOWN #1 AND Hamden #2 !!!! WATER STREET LOCATION SMH!!! USE WHALLEY AVE OR HAMDEN DIXWELL PLEASE,YOU WONT BE DISAPPOINTED!!!
MARLO LProvide the most optimized vehicle models according to the needs of different customers.
JIN CThe app wouldn’t let me do self check in because it said location services needed to be enabled on my iPhone, even though they were enabled. I don’t know what I would have done if the store didn’t happen to be open.
Jonathan WNever had any bad experiences
PAMELA AWay better then the Bridgeport location very informative and helpful
ADRAN AThe employee was top notch. One of the most professional encounter of it's kind.
PAUL BSafe and easy
Lauren MResponsible and respectful staff members.
SIMEON EGot charged extra mileage and I shouldn't have. They didn't take into account truck detours.
KANEAL SAmazing customer service
CARLTON SVery nice staff and professional
SHEILA H