I recently rented a truck from your location. I would like to speak with you about my experience. I left my EZ Pass on the truck, I called to inquire whether it was found or not when cleaning. I was told I had to come down and ask if it was there and if it was your staff would return it to me after I identify it and that was the procedure. The woman I spoke to said to me they were cleaning it at that moment and I should be able to get it. I arrived about An hour or so later and I spoke with Jeffrey at the counter. He said he saw it so he began looking for it went to the side door to look for it came back he said he didn't see it he couldn't find it. I asked him to call the woman I spoke to because he said that she had it, he calls her and then came back to tell me that Angie had it she put it in her pocket and she couldn't remember where she put it after that. I reported the Ez pass stolen, I had to pay $16 because of it. Your staff is extremely unprofessional and untrustworthy. I would like further contact at corporate level to voice a complaint over this incident. My contact number is 917-841-4849
Moving Truck Rental in New Haven, CT at U-Haul at Whalley Ave
Moving to or from New Haven, CT 06511? Get FREE truck rental rate quotes at U-Haul at Whalley Ave.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Whalley Ave
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New Haven, CT.
Cargo vans and pickup truck rentals in New Haven, CT
U-Haul cargo van rentals and pickup trucks in New Haven, CT are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New Haven, CT 06511. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
They forgot to put extra equipment in truck and I had to return. And asked for me to return truck after I had it for one hour for maintenance (I chose not to). That said , friendly staff and usable truck!
Have a better truck this 1 had some damages, I was accused of having the truck out longer than I did because no one checked the truck in and I'm still waiting on my purchase receipt
Open on time and have more than 1 employee when opening
Like that I could bring van back at same time I picked it up after using the van.
I would NOT recommend the orange ct location they messed up our truck rental so badly and New Haven came somewhat to the rescue. On the phone reservation manager screwed up , New Haven fixed it again. New Haven and the worker Croix was wonderfully helpful !
i recoment uhu to us is nice people and good service
I just want to apologize to the manager. There was a last in front of me who was the rudest ever. We are not all like that
The man at the front desk was overly helpful... Keep your prices low, and your quality High as you have been doing! Thank you so Much. Armand J. Cobb
I had a billing issue upon my return and the u-haul agent cleared it right up. Great customer service!
The truck I rented was not clean inside. Maybe because it had not been used. I pray that all trucks cabinet are being cleaned during this pandemic.
Get lock box locks that work
Used U-Haul Share app for guaranteed pick-up but it did not allow truck pick-up at assigned time. Called location phone and after 15 min on hold in queue, CSR found that the reserved15 ft truck was unavailable. CSR did immediately arrange switch to available 17 ft truck - same price. Check-out thereafter went as expected.
Fast and kind service. Answered all my questions. Since it was my first time, they should go out with me and show me how to operate all the equipment.
The customer service rep taking my order was particularly helpful. The lot attendant looked like some guy of the street. He should have been wearing something to indicate that he was affiliated with u-haul, of only a badge or a hat.
When I picked up the truck, there was a tire service warning displayed on the odometer. Truck operated fine, but it would be nice to have the equipment in somewhat better condition. Drop-off was simple and efficient, though.
For starters clean the parking lot. Ran over a nail and got a flat tire
I used remote rental. Key provided was for wrong truck, waited in line, got rental info updated, went back to truck, no supplies that I rented were in truck, went back to wait in line agin. Thirty minutes inside waiting in line for what was supposed to be a contactless rental using app. And then gas tank was only 7/8 full in spite of being marked full on the contract. I would be reluctant to use this location again.
I was sent to this location from state at new haven,ct because the truck for my original reservation was not available due to overbooking. Not to also Mention I wasn't told ahead of time that there would be an issue. And now the gas gauge is being incorrectly read
Some of the equipment I requested (hand truck) was not stored in the vehicle, as was promised upon placing the reservation online.
Make sure things are cleaned out and sanitized, smell as well
customer service was well on this day
Angela good customer service rate this location a ten everything went great