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JAMES BCustomer Reviews for U-Haul Moving & Storage of Brunswick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was excellent. We were able to get our truck a day early which made our move even quicker.
CHRISTOPHER JExcellent service Robert was very nice and polite
LASHONDA JDirty Dirty Dirty, the bathroom was constantly filthy. Roaches in my storage that is why I moved out, and the G.M was never there for me to talk to. It was like she was on a month's vacation. I certainly would not recommend this place for anything other then a complete over haul of staff but then again they told me how much they get paid...you get what u pay for..
ROBERT P | Overall ExperienceLow battery fire alarm kept beeping. Asked to sign document electronically without document
WILLARD SThe U-Haul personnel was incredibly helpful and friendly at this location.
BENJAMIN CThe trailer had not been serviced and had bags and debris in the back. In addition, the left front wheel/tire was either out of round or the rim bent. Cause of bouncing of the trailer, low speed and was destroying the tire. I reported it to the gentleman who unhooked. Hopefully they will repair it before it goes out again.
TONYA BTried to turn in in person but looked for 30 minutes and couldn’t find anyone that worked there to talk to. Then used the app but the app would not load pictures. So I looked again for someone that worked there. Even walked in to office and back area. No luck!!!!!
DAVID HThe WiFi and the internet transaction time took forever. They said they are always having trouble with the U-Haul website and the timing was unacceptable.
ALLEN FThe tech that installed the 4 wire flat connector kit with converter is absolutely not qualified. He did a very poor job and dangerous as well. When I returned to have it corrected another tech did the rework and likewise he did very poor sloppy and dangerous job. Both should not be working in that shop.
Christopher SKimberly always does an excellent job performance. Kind, helpful and thoughtful. Uhaul has a wonderful employee. Sincerely, Norm
NORMAN WSite manager had excellent customer service skills, reviewed our contract with us, and answered every question. It's rare to have someone go out of their way to be so helpful. She deserves a raise!
CHARLOTTE MI planned to buy a sectional sofa but after we saw it we did not . Rented trailer but never put anything inside. Service at store in Brunswick outstanding,all were knowledgeable, helpful and professional
norman wQuick in and out service
SHEMAR RStephanie was great, stayed late to help with check in.
DAVID AAlan was amazing! He answered all my questions and got me taken care of very quickly. He is so professional and kind.
Rachel B | First Impressionsbetter signs
LOUIE PUhaul was empty with no fuel and they didn’t return my $28 bucks for returning rental on 1/4 tank at drop off location yet!
MAURICE KMade 3 calls to check availability. Was told 3 times she would check and call me back. Never happened. When I got to store all 3 women there denied they talked to me. Made reservations on line. The man who checked me in, didn’t know how to operate the register, took 15 minutes to get contract. 4 employees on duty and half the time nobody was answering the phone. Worst customer service I have seen.
LARRY M | First ImpressionsThe truck was driving correctly. Truck came on E & they charged my debit card 160 for gas !!!
SHAMARI NHelpful staff memo
JON HMake sure the 5x8 open trailers are also swept out. Also, I believe the person who helped me was not fully trained yet. I had to lock the tongue on the hitch or it would have poped off my car and caused an accident.
BRYAN HThe customer service was a 10/10
DAHNIS MThis is the second time in a row that my reserved truck was not there when I arrived.
JAMES RVery disorganized- poor customer service- associates discussed problems with the keys for 10 minutes while giving us no information whatsoever. Return blocked with trucks again for direction and customer service.
Robin BI received 39.00 back out of a hundred dollars cash deposit. I was supposed to receive 59.00 back. I would never use or refer this location to anyone else ever.
WILLIE SThanks for the great customer service yall help me with everything I needed
SHONDA R | First ImpressionsAssistant manager was very unprofessional and having side conversations with her employees halting the check in process. Very inappropriate conversations. I usually come here and dealt with a different manager at the time. Won't be back to this location.
Jamala HTruck not available at the time reservation. I had to wait about an hour for the truck to arrive. Staff very friendly and helpful!
JAMES REveryone was awesome!!!!!!
BRIAN EBetter check in process, I returned my equipment on time and was charged an extra day because it wasn't checked in. When the equipment was returned I never even had to unhook it. Which is great, to have help of course, but for it not to be checked in after it was unhooked is troubling. Would be 5 star but no one confirmed the return before charging me.
MICHAEL JKimberly and Bernie outstanding
NORMAN WI would like to add the Exceptional service I received at both locations, I was in and out in minutes. The Agent that helped me at the Abercorn location was very knowledgeable and didn’t get perturbed about the number of people in line.
GWENDOLYN HAtiendan en español
MIGUEL MHad to return first truck, brakes were not working. No problem we were still in parking lot quick change out.
CHARITY MOutstanding service at The Brunswick Georgia location, the staff is excellent!!
Anthony BThis place I had no problem.
Sarah AThe ladies working there were very knowledgeable and helpful
NATALIE LThey seemed understaffed for a location this large. I only saw 1 employee and he was tied up for a while with a needy customer. Nevertheless he was very patient, friendly and helpful… doing the best he could under the circumstances.
TONY TThe manager is a wonderful person and a big help..
CHARLES CThe first truck I was assigned was "dead". Turn the key and nothing. The second truck was very difficult to turn the ignition key. Sometime it took 20-30 seconds to free-up the ignition to turn the key. Very Frustrating!
JAMES RNothing. Everything is great
CLEVELAND PI left a note for someone to contact me, no one did.
Ashley BContinue the good service
JESSE CThe manager comes in at three o'clock and it's a inconvenience to pay your bill so I was hoping that I could pay it on line, because I be down in my back as well and can move at times and have problems paying on time as well.
DAVID M | Overall ExperienceRecommendable courteous staff
James J | First ImpressionsThe staff were very professional and helpful upon arrival. All needs were met with excellent service including communication and assistance. Thanks Joey and crew for keeping my property clean, secure and safe.
CHARQUITA H | Overall ExperienceThe staff there was so friendly and so inspiring when it comes to how UHAUL helps so many people in so many ways. I for one think that guy JOEY is amazing and deserves a raise.I will recommend uhaul to anyone...
ROBERT P | Overall ExperienceJoey is very professional and cares for his customers
CHELSEA P | First ImpressionsThe General Manager at the Location was very polite and helpful. I will be coming back again.
Jalia B | First ImpressionsJoey Howard and Bernie Mitchell where a great help i was really impressed by there knowledge of what I needed and my family needed there knowledge and customer service was out standing I would recommend them to anyone who has moving and storage needs.
ROBERT P | First ImpressionsThe general manager Joey, was very respectful, kind, and helpful. His great customer service skills where delightful greeting customers with a smile and conversation that was helpful among selecting the right products. Thanks Joey for all that you do....
CHARQUITA H | First ImpressionsImpressed with storage manager for reaching out to verify and complete my move-in before I even had to think about it. Very informative and friendly.
Tyra L | First ImpressionsI was treated very well and I will use it for further business. Thank you
JULIE D | First ImpressionsI would recommend it to anyone....Thanks so much....
CANDACE C | First Impressions